Certified Trainer Conference Call
August 26th, 2005
Introductions
Introductions Julie Elm – Partner and Program Manager Celina Oliver – Partner Certification Specialist Janet Moore – Manager, Sage SalesLogix Training Mike Long – Sage Abra HRSM Training Manager Leslie Burkes – Director of Training & Professional Services, Non-
Profit Solutions
Today’s Objective
Create a forum to communication and share information relative to the Sage Software Certified Trainer (CT) Program
Open to all Sage Software Certified Trainers Sage MAS 90 and MAS 200 Sage BusinessWorks Sage MAS 500 Sage SalesLogix Sage MIP Fund Accounting Sage Abra HRMS Sage PFW
Today’s attendees include Certified Trainers affiliated with ATCs and Certified Trainers affiliated with Business Partners
Today’s Agenda:
How to become certified to teach additional classes Overview of the Sage Software Certified Trainer Web Site What are the Certified Trainer Reporting Requirements Curriculum News How to leverage your Certified Trainer Status Who to contact at Sage Software with Certified Trainer related
questions Your questions and issues
How to Become Certified To Teach Additional Classes
Step 1Step 1Submit Additional Submit Additional Certified Trainer Certified Trainer
ApplicationApplication
Step 4Step 4Attend Product Attend Product Training ClassTraining Class
Step 2Step 2Purchase Trainer Purchase Trainer
Curriculum desired CourseCurriculum desired Course
Step 3Step 3Pass Product AssessmentPass Product Assessment
Certified Trainer Web Site
Contains critical and timely information related to: Trainer Certification Trainer and Student Curriculum releases Classroom Tools Certified Trainer Logos Certified Trainer Program Guides Certified Trainer Applications Curriculum Order Forms How to order Sage Software Course Curriculum Where to find the latest Certified Trainer Tools and Resources
Address: http://sagesoftware.com/education/ Login: trained Password: toteach
Certified Trainer Reporting Requirements
Fax or Mail within 10 days following the completion of training: Student Sign-in Sheets Student Evaluation Forms
Separate forms for CTs vs. ATCs CTs use forms located on CT web site ATCs use forms located on ATC web site
MAS 90 and 200 4.10 Update
Partner Workshop (Trainer Re-Certification Requirement) All Certified Trainers are required to attend Limited seats in September! Go to www.sagesoftware.com/education to register Assessment to go out within 5 business days following completion
of class Assessments must be completed before Certified Trainer
Curriculum will be shipped Customer Workshops
Start teaching after November 1, 2005 4.10 Trainer Re-Certification must be completed prior to teaching
All 4.10 release dates are posted on the web site
Sage Abra HRMS
Closing Year End Now Available New CT Certification open to all Abra Payroll CTs Train-the-trainer sessions beginning in October Discounted curriculum and Year-End data Contact Mike Long for more information and registration
Curriculum Update Q4 data to be posted to CT website Abra HRMS v8.0 to be released in Q4 Crystal v10 to be included with Abra HRMS v8.0 Abra Suite v7.4 to continue until further notice
Sage SalesLogix Certified Trainers
Sage SalesLogix Certified Trainers – 30 Curriculum Changes
SalesLogix v6.2 Customer Service Student Guide• Available September 1, 2005• Price: $35 per manual• Customer Service Trainer Guide to follow
SalesLogix v6.2 End User Student Guide• Rebranded for Sage Software• Available September 1, 2005• Price: $55 per manual• End User Trainer Guide in development
No changes to Admin v6.2 Curriculum
SalesLogix End User Student Curriculum
No new features - corrections and updates only Summary of changes posted on CT web site Updated PowerPoint slides – available Sept. 1, 2005
MIP Fund Accounting ERP Update
Version 7 Trainer Re-Certification Requirement : Web classes for all certifications (Core, Payroll, AFM and Tech) Limited seats in September! Go to www.sagenonprofit.com/training to register Assessment following completion of class Assessments must be completed before Certified Trainer
Curriculum will be shipped Customer Workshops
Version 7 Trainer Re-Certification must be completed prior to teaching
Leverage Your Certified Trainer Status
Commit to an annual training marketing plan Developed based upon what you know today Be open to changes Revisit quarterly
Track your Results Costs Mailing codes/Promotional Codes Set up a “Jump Page”
Leverage Your Certified Trainer Status
Market to Potential Students Your customers Businesses in your area using Best Software products
Market to Past Students Follow-up “thank-you” for attending emails Include Next Step/Next Class with promotion Offer in-class specials
Leverage Your Certified Trainer Status
Educate your entire company on what it means to be an Certified Trainer How does this differentiate you from other Business Partners
• Illustrates a strong commitment to customer satisfaction• Distinguishes your company from other business partners• Backed by Sage Software’s commitment to high qualify curriculum standards
When and how to discuss training with your customers Where to find information on your training services Designate point person to call with Certified Trainer or training
related questions
Leverage Your Certified Trainer Status
Introduce training during the Sales Cycle Promote your Certified Trainer Status Develop a training plan that includes both classroom and one-
on-one training elements Educate customers on the benefits of both
Certified Trainer Contact List
[email protected] – central email box for all product lines Mike Long - Abra Suite
727-579-1111 ext 3380 [email protected]
Celina Oliver - Sage BusinessWorks, Sage MAS 90 and MAS 200, Sage MAS 500 and Sage PFW and Sage BatchMaster949-450-3840 [email protected]
Leslie Burkes- MIP Fund Accounting888-825-5647 ext 6162, [email protected]
Janet Moore SalesLogix480-368-3815, [email protected]
Future Conference Call Schedule
All calls are held at 10:00am PDTWednesday, November 16th
Wednesday, February 15th
