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Build transformational relationships, inspire growth,change people’s lives for the better

UPDATED

2020OFFER

PROFESSIONAL

OPPORTUNITIES TO GROW OUR PEOPLEDEVELOPMENT

Graduates waiting to go on stage at the 2018 Academy Graduation & Awards Ceremony

INTERMEDIATELevel 2

ADVANCEDLevel 3

HIGHER & DEGREELevel 4-7

Business Administration Framework

21

Inspiring Opportunities 4

Celebrating Success 9

Customer Service Practitioner 22

Our Services 5

Apprenticeship Structure 10

Safeguarding 16Mentors 12

Hospitality Team Member 24

Groundworker 23

Pathways 11

Prevent & British Values 17Functional Skills 13

Undertaking an Apprenticeship 14

Large Goods Vehicle (LGV) Driver

25

Shared Apprenticeship Scheme 6

World-Class Apprenticeship Programmes

8

The Application Process Explained

15

Retailer 26

Supply Chain Warehouse Operative

27

Business Administration 30

Customer Service Specialist 31

Digital Marketing (CIM/BCS) 33

Digital Engineering Technician 32

Hospitality Supervisor 34

HR Support (CIPD) 35

International Freight Forwarding Specialist

36

Electrical Installation / Maintenance Technician

41

Retail Team Leader Supervisor 37

Senior Chef in Production Cooking

38

Team Leader Supervisor 39

Quantity Surveying Technician 40

Accounts Assistant 29 Level 4Associate Project Manager (PMQ) 43

Data Analyst (SFIA) 44

Procurement & Supply (CIPS) 45

Operations Departmental Manager

47Level 5

HR Partner/Consultant (CIPD) 48

Level 6 (Degree)

Retail Manager 46

Chartered Manager 49

Digital & Technology Solutions 50

Quantity Surveyor (MRICS) 51

Level 7 (MBA)Senior Leader 52

CONTENTS

INTRODUCTION TO THE ACADEMY

ABOUT OUR APPRENTICESHIPS

APPLICATION PROCESS & ADDITIONAL INFORMATION

APPRENTICESHIP OPPORTUNITIES

Accounts/Finance Assistant 19

Formwork 20

4 PROFESSIONAL DEVELOPMENT |

INSPIRING

OPPORTUNITIES

Heathrow is the UK’s biggest employment site and plays a central part in our local community; nearly half of the people who work at the airport live in the local boroughs, providing almost a quarter of all local jobs.

Heathrow’s vision is to give passengers the best airport service in the world, this can only be achieved through dedicated employees with the knowledge, skills and passion to play their part.

The Employment and Skills team work to identify people who would benefit from our services through our recruitment, development and Apprenticeships. We give them the opportunities, practical skills and confidence so they understand how their efforts help make every journey better.

Our role is to welcome and encourage residents to join the airport and to provide them and our existing employees with the support they need to build long-term careers here, at Heathrow.

We are a diverse and inclusive organisation, we want everyone to know Heathrow is a great place to work. By helping people to fulfil their potential, we can create a skills legacy for now and the future.


5

Our role is to welcome and encourage local residents to join the airport and to provide them with the support they need to build long-term careers. Whether a candidate wants to lead a team, give the best customer service or has a head for logistics, we will give the right people the opportunities, practical skills and confidence so they can understand how their efforts are helping us to make every journey better.

Our dedicated Employer Account Managers work with our airport employers to build relationships and source vacancies and appropriate opportunities. Similarly, our Recruitment Team work with local providers and match work-ready candidates to employer vacancies.

Our Community Engagement Team work to identify local people who would benefit most from our unique services. We welcome and encourage them to join us through our recruitment, development and Apprenticeship services; we can provide people with the support they need to build the career they really want.

For extra support, we offer employability skills that make individuals more likely to gain employment and to be successful in their chosen career.

TEAM HEATHROW INDUCTION

We invite colleagues at all levels, who are joining Heathrow, to attend a dedicated one-day Team Heathrow Induction. This session directly supports the work of the entire airport by enabling colleagues to gain a broad understanding of Heathrow’s scale, operational frameworks and how we all contribute to giving passengers the best

airport service in the world.

MANAGERS INDUCTION

Following the success of our Team Heathrow inductions, we developed a follow-on course designed for managers. This bespoke induction offers more information about our additional airport services and facilities, as well as the tools

and in-depth knowledge needed to run a successful operation at Heathrow.

LANGUAGE & CULTURAL AWARENESS

Our qualified tutors are native speakers that teach languages to adults. Working in small class sizes, learners will be introduced to pronunciation, sounds and tones, as well as some basic vocabulary including numbers and directions; followed by customised role specific phrases and dialogue exercises. Discussing passengers’ cultural preferences and their national characteristics enables team members to identify and capture shopping behaviour, customer habits and expectations.

RECRUITMENT

FURTHER DEVELOPMENT

OUR RECRUITMENT & FURTHER DEVELOPMENT SERVICES


The Shared Apprenticeship Scheme brings together some of Heathrow’s major construction companies to offer local people the chance to contribute on exciting Heathrow projects, whilst gaining a nationally recognised qualification.

The Apprentices are centrally employed for the duration of their Apprenticeship and hosted on site by various contractors across the airport (for a minimum of six months) giving them the opportunity to complete their Apprenticeship and gain experience with industry leading employers.

The scheme offers a breadth of wonderful opportunities across construction and there are several qualifications available. Additionally, placements in a local FE colleges are arranged and paid for; reducing barriers for people to

apply. The Shared Apprenticeship Scheme also runs in partnership with an accredited ATA provider.

THE ACADEMY’S ROLE IN THE SCHEME

On top of the established assistance that we provide our partners at Heathrow, including: specialist recruitment and in-house delivery of non-trade apprenticeships; we have launched a new innovative way to maximise Apprentices employed within the construction sector. All placements within this scheme are being fully supported by one of our dedicated Apprentice Programme Managers, to ensure candidates are developing well throughout their role.

SHARED

APPRENTICESHIP

SCHEME


7

CONSULTANCYRECRUITMENT

SERVICESTRAINING SERVICES

SUPPORT & MENTORING

FUNDING ADVICE

APPRENTICESHIPS AVAILABLE ON THE SCHEME:

Electrical Installation Painting & Decorating Quantity Surveying

Plumbing & Heating Carpentry Project Management

BIM/CAD Technician Document ControllerSafety, Health and Environment

Technician

Assistant Site Management


The Academy Team go out of their way to understand our business needs and try to accommodate our requirements, which has made our relationship flexible, collaborative and productive.

BRADFORD SWISSPORT

The Heathrow Employment & Skills Academy is a recognised training provider offering recruitment, training and development opportunities for employers and employees at Heathrow. The Academy designs and delivers tailored Apprenticeship programmes to provide amazing opportunities for development, enabling individuals to perform to their full potential.

With our Apprenticeship programmes, we aim to inspire everyone to grow. Whatever the training solution, each programme is matched to the level at which the learner is working at and is designed to be completed alongside new or existing job roles.

From Level 2 to Level 7, Apprenticeship programmes support development not only professionally, but personally too. At any level, completing an Apprenticeship is a practical way to build on an academic portfolio to a nationally recognised standard.

APPRENTICESHIP

PROGRAMMES

The programmes that the Heathrow Employment & Skills Academy offer produce highly motivated colleagues who deliver outstanding customer service; many of whom will become the Managers of the future. Completing an Apprenticeship is a practical way to build on an academic portfolio to a nationally recognised standard.

CASUAL DINING GROUP

The Academy continually endeavours to offer a vast range of Apprenticeships covering many subject areas that appeal to candidates of all levels. Their reputation is one of being very welcoming to anyone that walks through their door and they will try to offer support or guidance wherever possible.

We have effectively recruited a number of employees via the Academy who are undertaking Apprenticeships and we feel privileged to be involved with these schemes.

DYER & BUTLER

WHAT SOME OUR PARTNERS THINK OF OUR APPRENTICESHIPS

CELEBRATING

SUCCESS

We found the team at The Academy very motivated with an outstanding team who soon understood our business requirements and introduced us to a number of excellent colleagues who we know will be the future of the company.

THOMAS INTERIORS

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HEATHROW GRADUATION AND AWARD CEREMONY

The Graduation and Award Ceremony celebrates all graduates who have completed their Apprenticeship over the past year. The achievements of individuals from Heathrow, our local community and the forward-thinking employers who recognise the amazing contribution Apprentices and Apprenticeships bring to their businesses is widely celebrated. Not to mention, the mentors who spend much of their own time supporting their colleagues undertaking this amazing opportunity to learn and develop.

CELEBRATING

SUCCESS


INITIAL ASSESSMENT

ON PROGRAMME

GATEWAYEND-POINT

ASSESSMENTCOMPLETION & CERTIFICATION

INITIAL ASSESSMENT

The Initial Assessment consists of a series of online tests to determine what level learners are currently working at. It allows us to ensure the learner is matched with the appropriate Apprenticeship programme.

GATEWAY

Gateway is the final ‘sign-off’, indicating that the learner’s employer and provider believe their knowledge, skills and behaviours are at the level required to attain an Apprenticeship and are ready for the End-Point Assessment.

ON-PROGRAMME PHASE

The on-programme phase of an Apprenticeship includes on-the-job and off-the-job training.

The learner will be supported remotely by a trainer through the OneFile e-portfolio, combined with workplace visits where the trainer will observe the learner at work, complete regular reviews and reinforce learning in a realistic setting.

Off-the-job training should equate to 20% of the contracted hours over the duration of the programme.

END POINT ASSESSMENT

Towards the end of the programme the learner will complete an End-Point Assessment. This is the final stage to ensure that they meet the industry standard to do the job they have been training for.

At this stage, the learner will work with an Independent Assessor from the End-Point Assessment organisation relevant to their programme or industry, to ensure that marking is impartial and fair.

APPRENTICESHIP

STRUCTURE

THE FIVE STAGES OF THE APPRENTICESHIP STRUCTURE


APPRENTICESHIP

STANDARD APPRENTICESHIP

FRAMEWORK

KNOWLEDGE DEVELOPED

THROUGH WORK EMPLOYMENT RIGHTS

AND RESPONSIBILITIES

LEVEL 2 ENGLISH &

MATHS NATIONAL VOCATIONAL

QUALIFICATION (NVQ)

DEVELOPMENT OF CORE

VALUES AND BEHAVIOURSFUNCTIONAL SKILLS

(MATHS & ENGLISH)

GATEWAY ASSESSMENTS

PERSONAL LEARNING

AND THINKING SKILLS

END-POINT ASSESSMENT

BY AN INDEPENDENT

PROVIDEREMPLOYEE RIGHTS AND

RESPONSIBILITIES

11

PATHWAYS

There are currently two pathways for Apprenticeships, which are Standards and Frameworks. The differences can be seen below.

Which route is taken will depend on the Apprenticeship programme learners are enrolled on.


Mentoring is a strong personal development and empowerment tool. It is an effective way of helping people to progress in their careers by supporting, motivating and inspiring others.

Mentoring is a partnership between two people (mentor and mentee) normally working in a similar field or sharing similar experiences. This is a beneficial relationship based upon mutual trust and respect.

A mentor is a guide who can help the mentee to find the right direction in their role and who can help them to develop solutions to career goals. Mentors rely upon their similar experiences to help gain empathy with the mentee and an understanding of their goals. Mentoring provides the mentee with an opportunity to think about career options, progression and personal growth. Apprentices will need a mentor from the same business as them, who the Academy will train.

IMPROVED MOTIVATION

IMPROVED PERFORMANCE

IMPROVED KNOWLEDGE &

SKILLS

THE BENEFITS OF MENTORING

FUNCTIONAL

SKILLS

ENHANCED

ACHIEVEMENT OF

TARGETSDEVELOPING NEW

SKILLS

INCREASED

PRODUCTIVITY GREATER SELF

AWARENESS

REDUCED

CUSTOMER

COMPLAINTS REFINING

EXISTING SKILLS

BETTER

MANAGEMENT OF

‘TALENT’IMPROVED

CONFIDENCE

IMPROVED JOB

SATISFACTION

IMPROVED

CAREER

PROSPECTS

IMPROVED

COMMITMENT TO

ORGANISATION

WHAT IS A

MENTOR?


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FUNCTIONAL

SKILLS

Functional Skills are the essential skills needed for English, Maths and ICT, which are vital to continued learning and career progression.

Problem solving is at the heart of Functional Skills. Learners will be required to apply their knowledge and understanding in a range situations.

Functional Skills are a mandatory element in all Apprenticeships, as well as being stand-alone qualifications in their own right. There are two levels of Functional Skills and different programmes have different requirements, so learners must check with their trainer if they are unsure about which level they need to obtain. Learners will be given support to achieve the required levels for their programme.

Level 1 Functional Skills is equivalent to a GCSE Grade E-D and Level 2 Functional Skills are equivalent to GCSE Grade C-A*. This includes GCSEs obtained from summer 2012 onwards with an Enhanced Functional Content (EFC). Equivalences for the new 1-9 GCSE have not yet been published.


In general, there are no set requirements to become a learner. The Heathrow Employment & Skills Academy Apprenticeship opportunities are open to anyone over the age of 16, receiving at least minimum wage with an employer who is able to support their journey through mentorship and offline learning.

The level of Apprenticeship they start at will depend on the qualifications the learner has, the tasks they will be undertaking and the Apprenticeship standard matched to their job description. All of the details around this will be mapped prior to any applications.

ANYONE AGED OVER 16

NEW OR CURRENT

EMPLOYEES

RECEIVING MINIMUM

WAGE

EMPLOYED FULL TIME

AN APPRENTICE CAN BE:

LEVEL TYPE EQUIVALENT TO

Level 2 Intermediate 5 GCSEs

Level 3 Advanced 2 A-Levels

Level 4 Higher Education certificate or diploma

Level 5 Higher Foundation degree

Level 6 Degree Bachelor’s degree

Level 7 Degree Masters degree

UNDERSTANDING THE LEVELS

UNDERTAKING

AN APPRENTICESHIP


1

Line Manager or Employee member identifies the need/desire to undertake an Apprenticeship.

3

During a meeting, the process for undertaking an Apprenticeship is discussed along with the Employer/Learner commitment; this includes: an overview of the new Standards, 20% off the job training, End Point Assessment process, coaching and mentoring and all other relevant aspects of the Apprenticeship. The meeting will also cover expectations of the learner, their undertaking of timely submissions of assignments, provision of all evidence in line with the qualification requirements and regular attendance of workshops, 1:1’s, reviews etc.

4

The Line Manager and the learner agree on the Apprenticeship Standard and the Learner submits a formal Application.

6

Successful learners will then be registered for an Induction/Onboarding workshop, where learner expectations are covered and all relevant paperwork pertaining to the individual is completed.

During this session, the learner will receive details/dates of all the workshops planned for the duration of the course (including functional skills where required) to allow for effective time management and planning.

7

The registration is completed by the provider and the learner is now on programme.

2

Depending on internal structure, this is escalated to authorising personnel and an Account Manager at the Academy is contacted.

5

Upon receipt of Application, an Initial Assessment is arranged to assess learner’s suitability and eligibility (level/qualification) including Maths and English. During this assessment, detailed Information, advice and guidance will also be provided.

Over the lifetime of the qualification, the trainer will support the learner with regular 1:1’s and reviews; in addition to the monthly workshops. Trainers will also maintain regular contact with Line Managers so that they are also able to manage timely progression and support of the learner.

THE APPLICATION

PROCESS EXPLAINED

If you are unsure of your Academy contact, then get in touch: [email protected] 0208 759 5978

15


We want learners to enjoy safe, positive working and learning environments throughout their journey with us. We believe everyone has a right to be safe while learning, on a work placement or in their place of work. Likewise, individuals have a responsibility not to harm other people.

HOW CAN I BE HARMED?

WHAT CAN I DO?

Suffering from some form of abuse can be identified by:

• Being physically hurt or emotionally harmed

• Being made to do something without consent (including sexual acts)

• Bullying, including cyber bullying

Keeping safe and taking control of personal safety:

• Don’t add or accept unfamiliar people on online profiles

• Delete any online contacts who are offensive, threatening or causing trouble

• Share any concerns

• If worried for personal reasons or another learner, contact us below

Bullying can take on different shapes and appear in many forms – some more recognisable than others. It is subjective and affects people differently, but the bottom line is that bullying in any form is unacceptable.

Bullying is a behaviour that is usually repeated over time and that intentionally hurts another individual or group, physically or emotionally.

One person or a group can bully others. Bullying can also take place using social media, such as Facebook and mobile phones. This is called cyber bullying.

WHAT IS BULLYING?

To find out more about Safeguarding or to Report a Concern visit:heathrowacademy.co.uk/safeguarding

PREVENT

STRATEGYSAFEGUARDING


17

PREVENT

STRATEGY

As part of the UK Government’s counter-terrorism efforts to prevent radicalisation and the ideology of extremism, the Prevent Strategy was introduced in 2011. Implementing the Strategy is aimed at identifying and preventing extremist or radicalised behaviour. ‘Prevent’ covers all forms of terrorism, including far right extremism and aspects of non-violent extremism.

It is part of the Academy’s responsibility to protect learners from harm; the Prevent Strategy acts as another form of this protection. We are committed to training staff to recognise signs of radicalisation to protect potentially vulnerable learners.

We value the ethnic differences and backgrounds of all our learners; we believe cultural differences should be celebrated, while also valuing being part of Britain. The Government outlines that British values must be promoted in learning environments, which covers:

• Democracy

• The rule of law

• Individual liberty

• Mutual respect for and tolerance of those with different faiths and beliefs and for those without

faith.

We enforce tolerance and respect in all areas of what we do, in respect of SMSC (spiritual, moral, social and cultural) development. We support learners in exploring controversial issues in a safe learning environment.

BRITISH

VALUES

To find out more about Prevent & British Values visit our website:heathrowacademy.co.uk/prevent-and-british-values


INTERMEDIATELEVEL 2

INTERMEDIATE LEVEL 2

ACCOUNTS/FINANCE

ASSISTANT

An Accounts/Finance Assistant is an integral part of the team responsible for maintaining an efficient and accurate finance function within a business. The Accounts/Finance Assistant is responsible for assisting the team of accountants with junior accounting duties. An Accounts/Finance Assistant’s work could include basic bookkeeping activities, working with sales and purchase ledgers and running calculations to ensure that records and payments are correct.

ENTRY REQUIREMENTS

Individuals without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the End Point Assessment.

KNOWLEDGE SKILLS BEHAVIOURS AND ATTITUDES

Can explain different legal entities and organisational structures

Ability to examine data to identify issues

Build working relationships within own team

Aware of elements of commercial law that may have an impact when working in accountancy

Good listening and speaking skills to be able to communicate effectively

Deliver excellent service, identifying and meeting or exceeding customer expectations

Understand corporate social responsibility (CSR), ethics and sustainability within organisations

Ability to maintain the security of accounting information using passwords and other appropriate measures

Demonstrate personal pride in the job through appropriate dress and positive and confident language

Aware of basic accountancy concepts and double entry bookkeeping

Avoids jargon and uses the correct technical terms where appropriate

Display an ongoing commitment to learning and self-improvement

SUMMARY OF LEARNING

Below is an example of some of the modules that are covered during the Apprenticeship:

LEVEL 2

LENGTH 15 MONTHS

19

FORMWORK

Formwork is internationally recognised as an innovative technique that is used to form concrete structures across the entire infrastructure, from constructing: roads, rail, bridges, underground structures to high-rise concrete buildings. Formworkers contribute to the construction of projects through the preparation, installation and quality management of all stages of the formwork and falsework process. Also, Preparing falsework that provides temporary support structures for forms and undertake formwork.

ENTRY REQUIREMENTS

Apprentices without Level 1 English and Maths will need to achieve this level during the apprenticeship and take the test for Level 2 English and Maths prior to taking end point assessment.


How to form, assemble repair, erect and strike formwork

Communicate in a clear and appropriate manner

Logically think using clear and valid reasoning when making decisions

The different and safe techniques required to move, handle and store resources

Adjust communication to suit different situations, individuals or teams

Proactive and take ownership of assigned tasks and effectively manage own time

The material application relevant in accordance with the contract specification and planning

Demonstrate knowledge of planning and able to undertake different methods of construction used to build structures productively

Work effectively with others and complete work in a reliable and productive manner

The principles of health, safety and welfare and how it must be applied in relation to work

Form and assemble horizontal and vertical formwork as per design drawings

Take ownership of own development by assessing own skills

SUMMARY OF LEARNING


LEVEL 2

LENGTH 18-24 MONTHS

20 PROFESSIONAL DEVELOPMENT | INTERMEDIATE LEVEL 2

21

BUSINESS ADMINISTRATION

FRAMEWORK

LEVEL 2

LENGTH 15-18 MONTHS

Business Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public, private and charitable sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business Administrators develop key skills and behaviours to support their own progression towards management responsibilities.

ENTRY REQUIREMENTS

Whilst there are no required qualifications for this Apprenticeship, Apprentices will be required to have or have achieved Level 1 English and Maths and to have taken Level 2 English and Maths prior to completion of their Apprenticeship.

SUMMARY OF LEARNING



Understand laws and regulations that apply to their role including: data protection, health & safety and compliance

Skilled in the use of multiple IT packages and systems relevant to the organisation

Able to accept and deal with changing priorities related to both their own work and to the organisation

Principles of providing administrative services

Produce accurate records and documents

Willingness to learn new techniques and methods

Understand the organisation’s internal policies and key business policies relating to the sector

Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms

Show exemplary qualities that are valued, including integrity and reliability

Understand how their work benefits the organisation

Exercise productivity and good judgement

Manage personal performance and development


CUSTOMER SERVICE

PRACTITIONER

LEVEL 2

LENGTH 15-18 MONTHS

This Apprenticeship is suitable for people working in a range of customer service roles. The Level 2 Customer Service Practitioner programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction. This programme will provide the training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business. In addition, personal organisation, presentation and self-development will be key areas developed.

ENTRY REQUIREMENTS



Understand their role and responsibility within their organisation

Prioritise their own workload/activity and work to meet deadlines

Take ownership for keeping their service knowledge and skills up-to-date

Know the purpose of the business and what ‘brand promise’, core values and service culture means

Use a range of questioning skills, including listening and responding in a way that builds rapport

Frequently and consistently communicate and work with others

Understand who customers are and the difference between internal and external customers

Provide clear explanations Consider personal goals and proposes development that would help achieve them

Know the internal policies and procedures

Able to organise themselves Uphold the organisation’s core values and service culture

SUMMARY OF LEARNING



GROUNDWORKER

Groundworkers are the first tradespeople onto a construction and civil engineering site. They work closely with supervisors and engineers in interpreting design specifications to prepare the site for structural building works.

Groundworkers continue their work throughout the construction phase, working with all on-site construction trades, such as bricklayers and plant operatives, up to and including the final completion activities of the project.

ENTRY REQUIREMENTS

Individuals without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the End Point Assessment.


The differences between modern and traditional construction methods

Install and test basic drainage and ducting

Apply equality, diversity and inclusion in dealing with others.

Why, when and how health and safety control equipment should be used when undertaking groundworks

Use and maintain power tools and equipment including: compactor plates and boning rods

Take responsibility for safe completion of work

Basic awareness of environmental and health hazards e.g. Japanese knotweed and asbestos

Interpret and follow verbal and written work instructions from supervisors and site managers

Use clear and valid reasoning when making decisions to undertake work instructions

The techniques to handle and move loads manually and with mechanical aids

Minimise stock loss through accurate administration

Use own time effectively to complete work instructions to schedule and always be ready for work on time

SUMMARY OF LEARNING


LEVEL 2

LENGTH 18-24 MONTHS

23


A Hospitality Team Member can work in a range of establishments, for example: bars, restaurants, cafés, conference centres, banqueting venues, hotels or as contract caterers. The role is very varied and although Hospitality Team Members tend to specialise in one area, they have to be adaptable and ready to support team members across their business. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge, such as recognising customer needs and working as part of a team to ensure that every customer feels welcomed and looked after.

HOSPITALITY

TEAM MEMBER

ENTRY REQUIREMENTS



Recognise customer profiles in hospitality and how customers have different needs

Comply with legal requirements to avoid risks

Demonstrate the ability and confidence to deputise for the line manager when necessary

Appreciate the importance of hospitality behaviours, such as personal conduct

Prepare and organise own work, for example promptly arriving for shifts

Confidently demonstrate a belief in the products

Know how to support and influence the team positively

Deliver excellent customer service in line with the business

Operate in a fair and professional manner

Know how to support and influence the team positively, recognising how team members are dependent on each other

Support team members to ensure that the products and services delivered are of a high quality

Take feedback from customers seriously and actively improve own customer service in line with business

SUMMARY OF LEARNING


LEVEL 2

LENGTH 15-18 MONTHS


25

LARGE GOODS

VEHICLE (LGV) DRIVERLEVEL 2

LENGTH 15-18 MONTHS

Large Goods Vehicle (LGV) Drivers work across a wide range of business and sub-sectors and are a vital part of every industry’s supply chain. They have been described as crucial to UK PLC due to the role they play across all sectors.

This role is suitable for Apprentices who hold a valid UK driving licence (Category B – Car licence) prior to commencing the Apprenticeship. The Apprentice will be working in a driving role that will enable them to conduct driving duties and must be at least 18 years old when obtaining their LGV licence.

ENTRY REQUIREMENTS



Fully comply with appropriate legislation and regulation

Drive safely and efficiently (SAFED) on public and private roads, and manoeuvre the vehicle in restricted spaces

Consistently demonstrate integrity, credibility, honesty and personal drive

Use appropriate methods to communicate effectively with customers and colleagues in line with organisational standards

Use relevant equipment and machinery safely and efficiently, to ensure the safe handling of customer goods

Show willingness to accept changing priorities and adapt well to new work patterns

Prepare the vehicle and the load for deliveries

Take ownership for own performance and training

Fully comply with appropriate legislation and regulation

Take responsibility for own safety and that of others

SUMMARY OF LEARNING



RETAILER

The main purpose of a Retailer is to assist customers when they purchase products and services, which requires a good understanding of: the stock being sold, the variety of ways customers can shop and the ability to process payments, for example using a till.

This Apprenticeship is aimed at individuals working as Customer Service/Retail Assistants who may already have a basic competence in retail skills and require a wider range of abilities and responsibilities to progress.

ENTRY REQUIREMENTS



Identify the organisation’s vision, objectives and brand standards

Establish a good rapport with customers

Adopt an approachable and friendly manner

Understand the principles of operating commercially and supporting the overall financial performance of the business

Deliver a sales service that meets customers’ needs and balances the financial performance of the business

Take ownership and responsibility to identify stock issues and take action to address them

Know how to maintain appropriate levels of the right stock to meet customer demand

Positively interact with customers, using business relevant methods

Act credibly and with integrity on all matters that affect financial performance

Know the customer profile of the business

Minimise stock loss through accurate administration

Demonstrate personal drive

SUMMARY OF LEARNING


LEVEL 2

LENGTH 15-18 MONTHS


27

SUPPLY CHAIN

WAREHOUSE OPERATIVELEVEL 2

LENGTH 15-18 MONTHS

Suitable for those working or wanting to work in a variety of warehouse environments where activities may include: taking deliveries, checking for damaged or missing items, storing goods, moving stock, picking and packing orders, loading goods for dispatch, maintaining stock records and documentation, cleaning, the safe use of a range of equipment, machinery and vehicles. Warehouse Operatives communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business.

ENTRY REQUIREMENTS


SUMMARY OF LEARNING



Safe driving and/or operating techniques

Operate and handle equipment safely and efficiently

Demonstrate integrity, credibility, honesty, positivity and personal drive

Safe use of equipment and machinery Use IT applications and other relevant technology and systems related to the role

Take ownership for own performance and training

Use of warehouse systems and processes

Safely and efficiently load and unload items into and from vehicles etc.

Show personal commitment tominimising the effect of workactivities on the environment

Relevant understanding of regulation and legislation

Use correct equipment and procedures


ADVANCEDLEVEL 3

ADVANCED LEVEL 3

ASSISTANT ACCOUNTANT LEVEL 3

LENGTH 15-18 MONTHS

An Assistant Accountant provides support to internal and external customers and will work predominately either as an assistant accountant within practice or alternatively, within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry to month end management accounts and/or year-end financial statements.

The Assistant Accountant may find themselves involved in regulatory financial requirements.

ENTRY REQUIREMENTS

Individual employers set the selection criteria, but this is likely to include 5 GCSEs, including Maths and English. Some employers will accept other relevant qualifications and experience.


Relevant ethical standards Consistently deliver high quality Take initiative for own development

Understand the organisations business strategy

Effectively records and analyses financial data at the appropriate level

Identifies opportunities to actively engage in the wider business

Understand how to enter accounting transactions and perform a reconciliation

The ability to communicate financial information in a way that non-finance staff can interpret

Organise work effectively and achieve required results within deadlines

Understand the basic elements of double entry bookkeeping and accounting standards

Able to maintain the security of accounting information

Apply a transparent and objective manner in all actions and interactions

SUMMARY OF LEARNING


29


BUSINESS

ADMINISTRATION

LEVEL 3

LENGTH 18-24 MONTHS

Business Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business Administrators develop key skills and behaviours to support their own progression towards management responsibilities.

ENTRY REQUIREMENTS

Whilst there are no required qualifications for this Apprenticeship, individuals without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.


Understand organisational purpose Skilled in the use of multiple IT packages and systems

Able to accept and deal with changing priorities

Know organisational structure Produce accurate records and documents

Take responsibility for their own work

Understand laws and regulations that apply to the role

Exercise productivity and good judgement; making effective decisions based on sound reasoning

Demonstrate taking responsibility for team performance and quality of projects delivered

Understand the applicability of business principles

Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms

Show exemplary qualities that are valued including: integrity, reliability and self-motivation

SUMMARY OF LEARNING


ADVANCED LEVEL 3

31

CUSTOMER

SERVICE SPECIALIST

A Customer Service Specialist is a ‘professional’ for direct customer support within all sectors and organisation types. They are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. As an expert in the organisation’s products and/or services, they share knowledge with the wider team and colleagues. They may gather and analyse data and customer information that influences change and improvements in service; utilising both organisational and generic IT systems to carry out the role.

ENTRY REQUIREMENTS


LEVEL 3

LENGTH 18-24 MONTHS


Understand what continuous improvement means in a service environment

Find solutions that meet the organisation’s needs, as well as the customer requirements

Work effectively and collaboratively with colleagues at all levels to achieve results

Understand the organisation’s current business strategy in relation to customers and make recommendations for its future

Demonstrate a continuous improvement and future focussed approach to customer service

Share knowledge and experience with others to support colleague development

Understand and critically evaluate the possible journeys of customers

Use written and verbal communication to simplify and provide complex information

Personally commit to and take own-ership for actions to resolve customer issues

Understand what drives loyalty, retention and satisfaction

Provide a positive customer experience Adopt a positive and enthusiastic attitude

SUMMARY OF LEARNING


DIGITAL ENGINEERING

(BIM)TECHNICIAN

LEVEL 3

LENGTH 36 MONTHS

Digital Engineering Technicians produce detailed solutions to achieve the optimum performance of built environment projects via digital models and presentations using software and electronic visualisations. Apprentices will typically support Digital Engineers or other functional specialists in completing complex tasks using digital engineering techniques. As part of the Apprenticeship, individuals will gain BTEC Level 3 Construction and the Built Environment and NVQ Level 3 Diploma in Built Environment Design.

ENTRY REQUIREMENTS

The typical entry requirements for this Apprenticeship will be five GCSEs or equivalent, including Maths and English; or a Level 2 Apprenticeship.


Understand sustainability issues Prepare initial design briefs Understand the importance of equality

Awareness of DE objectives set by Clients and Employers

Assess and report on quality standards of the projects

Work with others and demonstrating collaborative behaviours.

Aware of the structure of the construction industry and its respective sectors

Prepare simple commercial schedules and reports demonstrating digital workflows

Understand personal strengths and weaknesses and show development of personal effectiveness

Understand the importance of project planning and resourcing

Assess, identify and record the environmental impact of project

Focus on areas for process improvement

SUMMARY OF LEARNING


32 PROFESSIONAL DEVELOPMENT | ADVANCED LEVEL 3

33

DIGITAL

MARKETING (CIM/BCS)

Suitable for those working or wanting to work towards implementing digital campaigns across a variety of online and social media platforms to drive customer acquisition, engagement and retention. A Digital Marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign.

ENTRY REQUIREMENTS

Typically, an Apprentice will have GCSEs, ’A’ Levels, a Level 2 Apprenticeship or other relevant qualifications, and relevant experience.

LEVEL 3

LENGTH 18-24 MONTHS

SUMMARY OF LEARNING

This Apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their Apprenticeships are eligible to apply for registration.

Completion of the Apprenticeship would also allow access to join as an Affiliate (Professional) member of the CIM (Chartered Institute of Marketing) and/or Associate membership of BCS.


Marketing principles Problem solving Take responsibility

Customer relationship marketing Able to create a productive, professional working environment

Initiative

Digital and social media strategies Able to work with a range of internal and external people

Analytical

Deliver digital marketing campaigns Communication Organised

EXAMPLE MODULES


Hospitality Supervisors work across a wide variety of businesses, including: bars, restaurants, cafés, conference centres, banqueting venues, hotels or as Contract Caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically deliver fantastic customer service and motivating a team is essential to their role. The standard is split into seven different specialist routes: Food & Beverage Supervisor, Bar Supervisor, Housekeeping Supervisor, Concierge Supervisor, Front Office Supervisor, Events Supervisor and Hospitality Outlet Supervisor.

HOSPITALITY

SUPERVISOR

LEVEL 3

LENGTH 18-24 MONTHS

ENTRY REQUIREMENTS



Understand the financial operations of hospitality businesses and know how to source and use financial information

Implement sales and Marketing strategies in own area, ensuring team are fully supported to deliver them

Positively support the benefits of working within standard business operating procedures

Understand how own business area interacts with others

Plan, resource and organise the team Be solution focussed and remain calm under pressure

Identify the knowledge and skills required of hospitality teams

Operate within budget, exercising strict resource control and minimising wastage

Operate astutely and credibly on all matters that affect business finance

Know the marketing and sales activities of the business

Make suggestions for future sales and Marketing activities

Champion the responsible use of technology

SUMMARY OF LEARNING


ADVANCED LEVEL 3

35

HR SUPPORT (CIPD)

Suitable for those working or wanting to work in a medium to large organisation as part of the HR function, delivering front line support to managers and employees, or an HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes ranging from: transactional to relatively complex, from recruitment through to retirement, using HR systems to keep records, providing relevant HR information to the business and working with the business on HR changes.

ENTRY REQUIREMENTS

Whilst there are no required qualifications for this Apprenticeship, Apprentices without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.

LEVEL 3

LENGTH 18-24 MONTHS

SUMMARY OF LEARNING

The employers are keen to drive up professionalism and standards within HR, so the Assessment Plan contains suggested qualifications/units that employers can use to ensure robust technical knowledge. The Apprentice will complete the level 3 Certificate in HR Practice.

Successful completion of this standard will enable the individual to apply for Associate Membership (Assoc CIPD) of the Chartered Institute of Personnel and Development (CIPD).


Business understanding Service delivery Honesty

HR legislation and policy Problem solving Integrity

HR function Process improvement Flexibility

HR systems and processes Managing HR information Resilience


INTERNATIONAL FREIGHT

FORWARDING SPECIALISTLEVEL 3

LENGTH 18-24 MONTHS

International Freight Forwarding Specialists ensure that their company and clients remain compliant with import and export laws and regulations. They understand customs rules and regulations, terms of trade and know when to escalate issues. They have skills around customs procedures, classification of goods, modes of transport and relevant documentation.

ENTRY REQUIREMENTS



Understand the commercial basis for the consolidation of goods being moved across the world

Accurately enter data regarding goods being imported or exported

Highly organised, careful and diligent in data entry and written work

The principles underpinning regulatory systems that apply to freight forwarding

Deal with the effects of currency conversion on pricing and invoicing calculations

Show commercial acumen, is entrepreneurial and proactive

The range and characteristics of road, ocean and air transport

Demonstrate good sales and customer service skills

Demonstrate teamwork

Business accountancy and taxation principles, commercial invoicing and billing

Book, plan and monitor international shipments – using manual or ICT systems

Communicate accurately and effectively with colleagues and customers

SUMMARY OF LEARNING


ADVANCED LEVEL 3

37

RETAIL TEAM

LEADER SUPERVISORLEVEL 3

LENGTH 18-24 MONTHS

Retail Team Leader Supervisors provide vital support to managers, delivering exceptional customer service and a positive experience to customers. They may have to deputise for managers in their absence. The role is dynamic and in any given day can involve a variety of different functions. Most significantly, Retail Team Leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensure team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.

ENTRY REQUIREMENTS



Understand the purpose of the business, including: its vision, objectives and brand

Communicate sales targets to the team and support them

Act as a role model to champion excellent customer service

Understand the customer profile of the business

Monitor customer enquiries and service requirements

Proactive in looking for cost effective sales opportunities

Know methods of merchandising throughout the retail operation

Work with the team to maintain brand / business standards

Promote all products and confidently, demonstrating excellent knowledge

Understand how to organise the team on a daily basis to achieve objectives

Ensure team replenish and maintain merchandising according to business requirements

Communicate and encourage the merchandising principles and standards to the team

SUMMARY OF LEARNING



SENIOR CHEF IN

PRODUCTION COOKINGLEVEL 3

LENGTH 18-24 MONTHS

Senior Production Chefs may lead a brigade team or may support the Head Chef in larger establishments. They report activities to the Head Chef or appropriate line manager. They supervise production chef teams in a variety of kitchen environments, for example: schools, hospitals, the Armed Forces, care homes and high street casual dining or pub kitchens. A Senior Chef would supervise and contribute to the production of centrally developed and standardised recipes and supervise the production of dishes to meet specific dietary requirements.

ENTRY REQUIREMENTS



The importance of keeping up-to-date with product range and brand development

Monitor and ensure the effective implementation of food safety management

Be solution focused when dealing with unexpected challenge

How to operate efficiently to deliver profit margins

Effectively use techniques that support cost reduction

Be diligent in ensuring safe and hygienic practises are followed

The importance of monitoring the team’s understanding and compliance with all relevant industry specific regulations

Supervise the production of centrally developed menu items and dishes according to organisational specifications

Strive to achieve the required outcome and support positive, open communi-cations that help team members

The organisation or brand specifications and how to use them to produce dishes

Maintain harmony across the team and with colleagues in other parts of the organisation

Take pride in their role through a consistently positive and professional approach

SUMMARY OF LEARNING


ADVANCED LEVEL 3

39

A Team Leader/Supervisor is a first line management role with operational/project responsibilities, or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include: managing projects, supporting, managing and developing team members, planning and monitoring workloads.

TEAM LEADER

SUPERVISOR

LEVEL 3

LENGTH 18-24 MONTHS

ENTRY REQUIREMENTS



Understand how organisational strategy is developed

Able to organise and manage resources and risks and monitor progress

Flexible to the needs of the organisation

Understand HR systems and legal requirements

Able to communicate organisation strategy and team purpose

Open, approachable, authentic, and able to build trust with others

Understand the project life-cycle and roles

Able to organise, prioritise and allocate work

Determination when managing difficult situations

Understand organisational governance and compliance, and how to deliver Value for Money

Able to build a high-performing team by supporting and developing individuals

Positive and adaptable, responds well to feedback and need for change

SUMMARY OF LEARNING


ELECTRICAL INSTALLATION /

MAINTENANCE TECHNICIAN


QUANTITY SURVEYING

TECHNICIAN

LEVEL 3

LENGTH 18-24 MONTHS

The Quantity Surveying Technician Apprenticeship is designed as an entry level into Surveying. The Apprenticeship develops the knowledge, skills and behaviours required for a career as a Surveying Technician or for progression to the Chartered Surveyor Degree Apprenticeship at Level 6.

Potential pathways include: Building Surveying Technician, Valuation Surveying Technician and Consultant (Professional) Quantity Surveying Technician.

ENTRY REQUIREMENTS

The entry requirement for the Apprenticeship will typically be five GCSEs at Grade C or higher, including Maths and English or a Level 2 Apprenticeship in a Construction or Property related discipline.


Understand the technology of low-rise buildings, including materials

Procurement and contracts Provide a high standard of service

Outline the English legal system, Law of Contract and Law of Tort

Building pathology Treat others with respect

Be aware of economic principles and the operation of economic and property/construction markets

Costing and cost planning of construction works

Act in a way that promotes trust in the Surveying profession

Understand key mathematical principles of measurement

Land, property and planning law Provide a high standard of service

SUMMARY OF LEARNING


ADVANCED LEVEL 3

ELECTRICAL INSTALLATION /

MAINTENANCE TECHNICIANLEVEL 3

LENGTH 48 MONTHS

Electricians install, maintain and repair electrical systems in industrial, commercial and domestic environments. Electricians might work in both indoor and outdoor settings. Electrical equipment and systems may include switchboards, motors, cables, fuses, thermal relays.

Electricians are able to work on their own proficiently and work without immediate supervision in the most efficient and economical manner.

ENTRY REQUIREMENTS

Apprentices without level 2 English and mathematics will need to achieve this level prior to completion of their apprenticeship.


Understand practices and legislation Apply correct practices and principles Exercise responsibilities ethically

Understand and apply the principles, practices and legislation for testing

Apply health and safety and environmental regulations

Work reliably and effectively without close supervision

Understand and apply the practices and procedures for the preparation and installation of wiring systems

Apply the principles of planning and selection for the installation of Electrotechnical equipment

Work effectively with colleagues, other trades, clients, suppliers and the public

Use engineering knowledge and understanding to apply technical and practical skills

Oversee and organise the work environment

Maintain and enhance competence in own area

SUMMARY OF LEARNING


41


HIGHER &

DEGREELEVEL 4-7

HIGHER & DEGREE LEVEL 4-7

43

ASSOCIATE

PROJECT MANAGER (PMQ)LEVEL 4

LENGTH 24 MONTHS

Suitable for those managing or wanting to manage a project team, to ensure projects are successfully planned, implemented and achieved. Associate Project Managers need good planning, organisation, leadership, management and communication skills. Projects can be defined and delivered within different contexts, across diverse industry sectors; they can be large or small. Every project needs to be managed to ensure its success. An Associate Project Manager knows what needs to be achieved. This programme will be supported by the attainment of the APM Project Management Qualification (PMQ).

ENTRY REQUIREMENTS

Typically, candidates will have achieved a grade C or above in at least 5 GCSEs including English and Maths, either before or during the Apprenticeship. Apprentices will be required to achieve level 2 qualifications in English and Maths prior to taking End-point Assessment.


Project leadership Quality management Collaboration and team work

Budgeting and cost control Resource management Leadership

Project risk and issue management Schedule management Drive for results

Contract management and procurement

Communication management Integrity, ethics, compliance and professionalism

SUMMARY OF LEARNING


44 PROFESSIONAL DEVELOPMENT | HIGHER & DEGREE LEVEL 4-7

DATA

ANALYST (SFIA)

LEVEL 4

LENGTH 18-24 MONTHS

Suitable for those working or wanting to work towards collecting, organising and studying data to provide business insight. Data Analysts are typically involved with managing, cleansing, abstracting and aggregating data and conducting a range of analytical studies on that data. They work across a variety of projects, providing technical data solutions to a range of stakeholder/customer issues.

ENTRY REQUIREMENTS

Typically, an Apprentice may already have five GCSEs and/or ’A’ levels; a Level 3 Apprenticeship; other relevant qualifications and experience; or, an aptitude test with a focus on functional Maths.

SUMMARY OF LEARNING

The apprenticeship includes BSC Level 4 Diploma in Data Analysis Tools and BCS Level 4 Diploma in Data Analysis Concepts. . As added value all of our Data Analyst apprentices will complete a Certificate of Higher Education (120 HE credits*).



Data protection and legal issues Identify, collect and migrate data Logical and creative

Data life cycle Perform database queries Analytical

Processes and tools used for data integration

Use a range of analytical techniques Thorough and organised

Apply industry standard tools and methods for data analysis

Assist with data quality checking and cleansing

Initiative

45

PROCUREMENT

& SUPPLY (CIPS)

LEVEL 4

LENGTH 24 MONTHS

The work of Procurement and Supply Professionals include the process of procurement, or buying goods and services. However, these roles can be much broader than just procurement and can extend to a huge range of related commercial activity, such as influencing policy. The variety of goods and services that Procurement Professionals are responsible for is vast, goods could range from buying a plane to negotiating new stationary supply. This programme will be supported by the attainment of a Level 4 Diploma with the Chartered Institute of Procurement & Supply (CIPS).

ENTRY REQUIREMENTS



Understand the organisation’s commercial strategy and policies

Liaise, negotiate and undertake proactive actions with suppliers

Maintain effective partnerships with suppliers and customers

Show understanding of the market, regulatory environment, supplier and service landscape

Use a range of contract and supplier performance monitoring

Always take into account diverse stakeholder needs and requirements

Financial awareness that enables a focus on achieving efficiencies and continuous improvement

Take responsibility for activities, such as change control and managing contractual obligations

Maintain an economic, long-term focus whilst considering the objective of achieving value for money

The difference between public and private sector procurement life-cycles

Liaise, negotiate and undertake proactive actions with suppliers and stakeholders

Be responsive, innovative and seek out opportunities to create effective change

SUMMARY OF LEARNING



RETAIL

MANAGER

LEVEL 4

LENGTH 18-24 MONTHS

Retail Managers are responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand/business. It is a diverse role that includes leading and developing a team to achieve business objectives and working with a wide range of people; requiring excellent communication skills. Maximising income and minimising wastage are essential to the role and therefore, individuals must develop a sound understanding of business and people management principles to support the achievement of the vision and objectives of the business.

ENTRY REQUIREMENTS



Understand key drivers of customer journeys and how managing positive customer experiences increases sales

Lead the team to achieve and exceed business objectives through forward planning

Instil values which embrace the benefits of working in a culturally diverse environment

Know the key factors influencing a marketing plan such as, product launch and life cycle

Ensure the team carry out activities in line with business and brand values that actively market the business

Take overall accountability and responsibility for the customers’ experience

Understand the importance of upholding brand reputation

Provide clear direction and leadership to the team

Demonstrate commercial acumen and confidence

Understand different leadership styles used in retail

Manage the customer experience Influence, challenge and involve others, aligning personal values

SUMMARY OF LEARNING



47

OPERATIONAL

DEPARTMENTAL MANAGERLEVEL 5

LENGTH 24 MONTHS

An Operations/Departmental Manager is someone who manages teams and/or projects and achieves operational or departmental goals and objectives as part of the delivery of the organisations strategy. They are accountable to a more Senior Manager or business owner. Key responsibilities may include: creating and delivering operational plans, managing projects, leading and managing teams, managing change and financial and resource management. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers.


Know how to set up and manage a project using relevant tools and techniques

Able to input into strategic planning and create plans in line with organisational objectives

Open, approachable, authentic and able to build trust with others

Understand business finance: how to manage budgets and financial forecasting

Able to reflect on own performance, working style and its impact on others

Seeks the views of others and values diversity

Understand time management techniques

Identify risk and their mitigation Demonstrates resilience and account-ability

Understand approaches to partner, stakeholder and supplier relationship management

Able to monitor budgets, provide reports and consider financial implications of decisions

Determination when managing difficult situations and seeks new opportunities

ENTRY REQUIREMENTS

The entry requirement for this Apprenticeship will be decided by each employer but may typically be five GCSEs at Grade C or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the End-Point Assessment.

SUMMARY OF LEARNING



HR PARTNER/

CONSULTANT (CIPD)LEVEL 5

LENGTH 18-36 MONTHS

This role is suitable for individuals with HR expertise who are in a more senior role and who provide and lead the delivery of HR solutions to business challenges. They could be in a generalist role, where they provide support across a range of HR areas – likely to be the core HR option; or a specialist role, where they focus on and have in depth expertise in a specific area of HR.

ENTRY REQUIREMENTS

Typically, an Apprentice may already have five GCSEs at Grade C or higher and/or have completed a Level 3 Apprenticeship. Additionally, has previous experience working in an HR role with some level of responsibility.

SUMMARY OF LEARNING

The Apprentice will complete a CIPD Level 5 Intermediate Certificate in Human Resource Management.

Apprentices without Level 2 English and Maths will need to achieve this prior to completion of their Apprenticeship.



HR technical expertise HR Consultancy Flexibility

Business understanding Providing support and guidance Resilience

HR Function Building HR capability Productivity

MI and Technology HR information analysis Positivity


49

CHARTERED

MANAGER

LEVEL 6 (DEGREE)

LENGTH 36-60 MONTHS

Suitable for Professional Managers who have significant management responsibilities and who want to develop all aspects of their management, leadership skills, knowledge, self-awareness and behaviours. These include: strategic decision making, setting direction and achieving results, building and leading teams, clear communication, developing skills and motivating others, fostering inclusive and ethical cultures, leading change, project management, financial management, innovation, risk management, leading change, project management, financial management, innovation, risk management and developing stakeholder relationships.

ENTRY REQUIREMENTS

Typically candidates will have ’A’ levels (or equivalent) or existing relevant Level 3 qualifications, English and Maths and ICT at Level 2. Other relevant or prior experience may also be considered as an alternative. Candidates should be capable of managing complexity and delivering impact at a strategic and/or operational level, with management and leadership responsibility for setting and delivering organisational objectives through a wide range of functions.

CORE DISCIPLINES

Organisational strategy & operational planning

Business finance

Sales and marketing strategies

Project management

Digital business & new technologies innovation

Developing collaborative relationships


DIGITAL & TECHNOLOGY

SOLUTIONS

LEVEL 6 (DEGREE)

LENGTH 36-60 MONTHS

Technology Solutions Professionals provide technology enabled solutions to internal and/or external customers in a range of areas, including: software, business and systems analysis, cyber security, data analysis and network infrastructure. Candidates should be confident, competent and capable Technology Solutions Professionals who are able to operate in a range of related roles. There are five pathways available: Data Analyst, IT Consultant, Cyber Security Analyst, Software Engineer or Business Analyst.

ENTRY REQUIREMENTS

Candidates will need A -Levels or other equivalent Level 3 qualifications and English and Maths at Level 2.

CORE DISCIPLINES

Technology solutions for competitive advantage

Contemporary techniques for design, developing and testing

Data management systems

Technology investments

Critical analysis

Cyber security

IT project management


51

CHARTERED

SURVEYOR (MRICS)

LEVEL 6 (DEGREE)

LENGTH 60 MONTHS

This Apprenticeship will develop the technical, interpersonal behavioural skills, knowledge and competence outcomes that are required for Chartered Surveyors to work effectively within a range of working environments. It includes a BSc (Hons) Degree Qualification and qualification as a full chartered member of the Royal Institution of Chartered Surveyors (MRICS).

Potential pathways include: Project Management Valuation, Commercial Real Estate and Building Surveying.

ENTRY REQUIREMENTS

96 UCAS tariff points (2017 UCAS Tariff) or an equivalent level of attainment through recognised qualifications not included in the UCAS tariff. Or to have completed an Advanced Apprenticeship in Surveying / Advanced Apprenticeship in Construction Technical, through which a Construction and Built Environment Diploma with a minimum DD profile was obtained and a Construction and Built Environment Extended Diploma with a minimum MMM profile was obtained.


Methods of providing information, data and advice

Identify Construction materials in complex buildings

Be an ambassador for the organisation and the RICS

The role of legal advisers Health and Safety legislation Act with integrity

Techniques for data analysis Apply Construction technology Manage a client instruction

Law of property or law relating to building contracts

Manage client instructions from engagement to completion

Promotes themselves and their firm or organisation in a positive way

SUMMARY OF LEARNING



SENIOR

LEADER

LEVEL 7 (MBA)

LENGTH 36-60 MONTHS

Suitable for Professional Managers with senior management responsibilities. This may include formal governance/director responsibilities, such as market trends and environmental influences, identifying longer-term opportunities and risks. Through inclusive leadership, candidates will be responsible for developing ethical, innovative and supportive cultures with the ability to deliver results; with responsibility for those in senior positions or significant organisational budgets.

ENTRY REQUIREMENTS

A minimum of three years’ experience in a managerial, professional or technical role, so that Apprentices have a practical business base from which to build their MBA learning, as well as an honours degree awarded by a recognised UK university.

CORE DISCIPLINES

Managing people

Organisational management

Financial and management accounting principles

Marketing

Operations and supply chain management

Change management

Vital collaboration


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