THE STRATEGY COLLECTION
8 best practices for a global processtransformation
@Infosys_bpo #BPOstrategy
THE STRATEGY COLLECTION
Functional processes in today’s enterprises are highly complex and more interconnected than ever, with multiple global units at
the helm of di�erent processes. Now more than ever, organizations need a global, end-to-end approach for process transformation – with best practices that catalyze the change.
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy
THE STRATEGY COLLECTION
1
GPOs will drive policy measures for
group-on-group consolidation, while serving as a single
point of contact (SPOC) for internal
business unit heads
2
To make any change in the end-to-end process, budget
holders (CXOs) of di�erent functions
like �nance and procurement should
work closely with each other and
the GPOs
CREATE GLOBAL PROCESS
OWNERS (GPOs)
BREAK DOWN FUNCTIONAL SILOS
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy
3Enterprises must see
how processes impact the
organization’s entirety rather than by functions, using
broad metrics such as supply chain costs,
e�ciency, and service levels –
rather than functional metrics
4
Enterprises need a framework to
measure functional performance, and
benchmark against the global best for
that particular function as well as
industry peers
THE STRATEGY COLLECTION
END-TO-END PERFORMANCEMANAGEMENT
BENCHMARK WITH THE GLOBAL
BEST IN CLASS
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy
THE STRATEGY COLLECTION
5
Technology-led solutions that
capture enterprise-wise
business processes can eliminate
bottlenecks and improve e�ciency
during and after transformation
6
A single view of all components in a
process transformation can
act as a powerful motivator for all
functions to strive toward common
organizational goals
REAL-TIME PERFORMANCE DASHBOARDS
AUTOMATEPROCESSES
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy
THE STRATEGY COLLECTION
7
The new actions for process stakeholders
across regions and functions should be demonstrated in a
packaged, process-driven
manner
8
Stakeholders a�ected by the
change must agree with and understand the need for change,
and also have a chance to decide
how the change will be managed
ENGAGE THE RIGHT PEOPLE
MAKE CHANGE MANAGEMENT
REPEATABLE
1 2 3 n
8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy
THE STRATEGY COLLECTION8 best practices for a global process transformation
@Infosys_bpo #BPOstrategy
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