Read full report
2017 A.T. Kearney Global Services Location Index
The Widening Impactof Automation
2017 A.T. Kearney Global Services Location IndexTM
Read full report
The 2017A.T. Kearney GlobalServices LocationIndexTM assesses55 countries’attractivenessas destinationsfor o�shoring.
Since the Indexbegan in 2004,the same threecountries haveheld the toppositions.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
India has a firmhold on #1,followed byChina in secondplace andMalaysia in third.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
The Philippines (#7)is gaining groundin high-value fieldssuch as engineeringand legal BPO anddominates in voicework as the locationfor 16 of the top20 o�shore callcenters.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
Home to more than180 business servicescenters, the CzechRepublic (#16) jumps10 spots thanks to itsimprovements in peopleskills and availabilityas well as financialattractiveness.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
Germany (#17)moves up five spotsto become the toponshore destination,largely driven bythe US dollarstrengtheningagainst the euro.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
The United Kingdom(#19) joins the top 20,fueled by Brexit,which triggereda plunging exchangerate for the poundand made thecountry morecost-competitive.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
Peru (#20) makes thelargest leap, climbing27 spots, partly becauseof improved source datafor compensation costs,which HR firms see asa significant advantage.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
An array of trends in automation is having a widespread and diverse impact.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
Automation is putting more than a million BPO jobs at risk in the next five years in four countries alone: the United States, Poland, India, and the Philippines.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
Automation now extends across business processes with robotic process automation handling data 20 times fasterthan humans and reducing error rates for manual tasks.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
Although still underdeveloped, self-learning and intuitive machines will eventually rewrite the outsourcing industry with their ability to develop new capabilities without human supervision.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
More easily automated, finance and accounting jobs have the highest potential for automation.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
As chatbots and natural language processing become more advanced, customer service jobs will be at greater risk.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
On average, onenew job is createdfor every four jobs that automation replaces, but thenew jobs require more-advanced skills.
2017 A.T. Kearney Global Services Location IndexTM
Read full report
2017 A.T. Kearney Global Services Location IndexTM
A.T. Kearney is a leading global management consulting firm with o�ices in 40 countries. Since 1926, we have been trusted advisors to the world’s foremost organizations. A.T. Kearney is a partner-owned firm, committed to helping clients achieve immediate impact and growing advantage on their most mission-critical issues. For more information, visit www.atkearney.com.
Read full report Talk to our experts
Learn more about the 2017 A.T. KearneyGlobal Services Location Index—andwhere each country ranks:
