Download - Aima Competition
Innovate, Restructure, And Reorganize:
Challenges for India Inc. Restructuring attempt of government process
through e-governance
Rahul KumarManish Kumar Rai
INJ Business School,Greater Noida
Agenda:Govt. Process In IndiaNeed of renovation and restructuring the Government
Processese-Governance as Process restructuring for
Government SystemPrinciples of Re-engineering for governments’
processMajor restructuring flaws in implementation Some Ideas to improve our attempts
Govt. Process In India.
Branches: Executive, Legislative, Judicial
Need of renovation and restructuring the Government Processes
Basically we are not Looking for change in
government’s intention and policy rather we are in pursuit of methodological changes in working and adopting ICT for better governance
Results in process improvement:
Reduced costs in terms of time and efforts by eliminating redundant processes / optimizing the processes execution
Reusable standard business processes Single common interface for services delivery Just-in-time support, infrastructure, training etc.Sharing of information for critical decisions makingBuilding of knowledge bank of data, best practices,
experience sharing etc.Shifting of decision nodes, where work is performed Capture data at one source point
Major government’s effort for restructuring
With central government state governments are also renovating themselves for many processes:
e-Seva, BHOOMI in IndiaTax collection State Border Check Posts, GujaratCustoms on-lineOPEN- Seoul Municipality, VOICE in VijayvadaGyandoot, n-Logue, drishtee in Rural India Teachers Transfer in Karnataka and SmartGov in AP,
Khajane in Karnataka
e-Governance as Process restructuring for Government SystemA move towards System Approach of Governancee-governance projects are not automation projectIts start with effective process re-engineering by utilizing
ICT and then in consequently the attitudinal change in officers and civilians.
Through this project we need to redefine the rules and procedures and adopt new management and technological developments to change our systems.
For a time we also keep the output same but the way of working in different manner
Principles of Re-engineering for governments’ process:Organize around outcomes, not tasks. Identify all processes in an organization and prioritize
them in order of redesign urgency. Integrate information processing work into the real
work that produces information. Treat geographically dispersed resources as though
they are centralized. Link parallel activities in the workflow instead of just
integrating their results. Put the decision point where the work is performed,
and build control into the process. Capture information once and at the source.
Focus areas for action in re-engineering:Analysis and redesign at
Interface level: Simplification of processes, which provide interface
between Governed and governing bodies Processes Level:
Re-orientation of Government process from Functional to Citizen Centric
Standardization of common processes and their re-usability
Simplification of processes Capturing of best practices
Data Level: Use Client Server Architecture for Capturing, processing,
storing, sharing, exchange, re-usability of data etc.)
Basic steps for restructuring:Strategic Planning Processes Reengineering
Map current processes Analyze the root causes for inefficiencies Survey for best practices, and evaluate alternatives Consult Stakeholders ( Internal / External) Do cost benefit analysis Recommend reengineered process, and obtain
approval Get ready for implementation
Implementation & Change Management Performance Monitoring Corrective actions to improve performance
Major restructuring flaws in implementation
Steering Committee Direction No Link to Business Strategy Reengineering Goals Are Not Defined Reengineering Team Has No Public Mandate Confusion with Other Change Programs Political Games
Project Management Scope is Ambiguous Change Mismanagement Excessively Short Reengineering Timeframe Recruiting the Wrong Internal Reengineers Hiring Consultants for the Wrong Reasons
MethodologyGap between GPR and System DevelopmentSocial Concerns are Overlooked or
UnderestimatedInfrequent Milestones and CheckPoints
Information TechnologyRestrictive and Inflexible IT ArchitectureForce-Fit the Wrong Technology
e-Government-How does it help
Introduces transparency in data, decisions/actions, rules, procedures and performance of Govt. agencies
Automates processes to take away discretionEntry point for simplification of rules and reengineering
processesMakes decisions traceable- tracks actions Builds accountability- greater access to information through web
publishing-role of civil societyProvides documentation to citizens for follow up
e-Government-How does it helpModularizes Tasks Making Outsourcing Possible Introduces competition amongst delivery channels and
departmentsStandardized documentation of comments/ objections
leads to effective supervision- through comparative indicators
Centralizes data for better audit and analysis Integration of data across applications-provides improved intelligence
Enables unbiased sampling for audit purposes
Some Ideas to improve our attempts: Integrate the attempts by different state
governments projectsCapitalize existing successful projects as
model projects rather going for pilot projects every time
Develop on-demand system and architecture to support inter-governmental processes and application
Enablers of e-Government
20 % Technology
35 % Business Process Reengineering
40 % Change Management
5% Luck !
Technology
ProcessPeople
Value Addition
? Any Question
Thanks