Transcript
  • Winners Special Report

    worldtravelawards.com

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  • About Us

    The World Travel Awards acknowledges and celebrates those organisations thathave made the greatest contribution to the global tourism and travel industry. Italso recognises those brands that are driving the industry to greater heights andinnovation in travel.Celebrating its 17th anniversary this year, theawards has grown into a truly global search forthe very best travel and tourism brands, withwinners from six regional ceremonies thenprogressing to the World Travel Awards GrandFinal.

    Last year, 183,000 travel professionalsregistered to vote and participate in theprestigious World Travel Awards programme aphenomenal 10% rise in registrations comparedto the year before.This record number is conclusive evidence that

    World Travel Awards has become the Oscars ofthe global travel industry.Graham E. Cooke, Founder and President, World

    Travel Awards, said: World Travel Awards is a

    unique benchmark for industry quality andbusiness excellence in every region and sector.

    The increase in registered voters, despite aglobal recession, demonstrates the vital role ofperformance delivery in a challenging and highlycompetitive marketplace, he added.

    This level of accountability makes the WorldTravel Awards one of the highest accolades inthe travel business and is why the awardceremony is broadcast by BBC World News andother networks to over 254 million householdsworldwide and attended by the industrys globaldecision makers.

    For the tourism trade, winning a World TravelAward is more than an award it is anendorsement from the thousands of

    professionals from around the globe, as well asgold seal to the consumer of travel excellenceguaranteed.

    The World Travel Awards has continuouslyevolved, expanding the number of awards as theindustry has grown. There are now over 1,000different categories an understandable numberseeing how the industry has diversified and giventhe fact that there were over 3,600 differentnominees last year.

    And as confidence returns to the globaleconomy, the World Travel Awards will be thereto reward those travel and tourism players thatspearhead the recovery.

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    The Oscars of the Travel IndustryWall Street Journal

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  • Grand Final 2009

    After a year-long search covering seven continents, 166 countries, and over3,600 travel organisations, the winners of the 2009 World Travel AwardsGrand Final were unveiled.

    The glittering gala ceremony took place on 8November 2009, in Mayfair's Grosvenor House,a JW Marriott Hotel, and featured the verycream of the global travel and tourism industry.

    Over 183,000 travel professionals across theworld registered their votes, with their entrieswhittled down to an elite few brands, whichincluded Abu Dhabi Tourism, American ExpressTravel, Etihad, Europcar, Royal Jet, Tui Traveland Virgin Atlantic.

    Dubais Burj Al Arab won Worlds LeadingHotel, whilst the rapidly-expanding Etihadcollected two blue riband awards WorldsLeading Airline as well as Worlds LeadingFirst Class.

    Also in the airline category, easyJet scoopedWorlds Leading Budget Airline; oneworld

    picked up Worlds Leading Airline Alliance;and Virgin Atlantic won Worlds LeadingTransatlantic Airline, as well as collectingWorlds Leading Travel Commercial for its eye-catching 25 Years Still Red Hot campaign.

    Australias Bondi picked up Worlds LeadingBeach, and Dominican Republic luxury resortCasa de Campo won Worlds Leading GolfResort.

    Attendees included the winners from each of the World Travel Awards 2009 regional events the Middle East Ceremony at The MonarchDubai on 5 May, the Africa Ceremony at theICC Durban on 12 May, the North & CentralAmerica Ceremony at the Hacienda Tres Ros inMexico on 21 September, and the EuropeCeremony at the Praia D'El Rey Marriott Golf &

    Beach Resort in Portugal on 17 October.Winners from the 7 November event

    featuring the South America Ceremony, theCaribbean Ceremony, as well as the Asia,Australasia & Indian Ocean Ceremony werealso out in force, eager to become a worldwinner.

    Since bursting on to the international traveland tourism scene 17 years ago, the WorldTravel Awards has been making steady andsignificant, long-term impact on the industryand encouraging it to raise the bar ofexcellence.

    It has taken a global lead on one of the mostimportant aspects of travel and tourism thequality customer experience.

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  • Etihad AirwaysWorlds Leading Airline Worlds Leading Airline First ClassJames Hogan, Chief Executive

    Three years ago Etihad set itself oneclear and simple goal to be thebest airline in the world. I am proudof the way Etihad people all over theworld have embraced that vision,backing our investment in state ofthe art product with the highestlevels of service.

    We regard this award as a greathonour, and a testament to thecommitment of our staff.

    We are delighted, also, that ourcontinued attention to the needs ofour premium travellers has beenrewarded with the top award for firstclass for the second consecutive year.

    As we move into 2010, we have nointention of resting on our laurels.We will continue to reinventpremium air travel as we cement ourplace as the worlds best airline,opening up new routes, takingdelivery of new aircraft, investing innew products in the air and on theground, and rolling out an excitingrange of online initiatives.

    Abu Dhabi Tourism AuthorityWorlds Leading Tourist BoardHis Excellency Mubarak Al Muhairi,Director General

    The World Travel Award is mostvalued by the authority as it comesfrom peers within the industry weserve, manage and promote. It is alsovery timely as this year marks the fifthanniversary of the Abu Dhabi TourismAuthority and the award, if you like,represents our coming of age.We plan to significantly build upon it

    and to live up to the confidence ourvalued trade partners have placed inus by voting for us.This year has been one of numerous

    milestones for the authority. We haveimplemented an accommodationclassification system which isacknowledged as world-class. We havealso rolled out our first generationstakeholder programme to form amore unified approach to destinationdevelopment and promotion.Abu Dhabi has pushed the boundaries

    with the opening of many significantresorts, the Qasr Al Sarab desert retreatand seven hotels on Yas Island. Thestaging of the 2009 Etihad AirwaysFormula 1 Abu Dhabi Grand Prix wasobviously a high point.In the coming year we will welcome

    additional attractions to Abu Dhabiincluding the planned Ferrari Worldindoor theme park on Yas Island. Weare also targeting 10% additional hotel guest arrivals during 2010.

    EuropcarWorlds Leading Car Hire Company, Worlds Leading Leisure Car RentalCompanyJehan de Th, Global Marketing Director

    I would like to thank those among the187,000 travel professionals whovoted for Europcar. It is an honour forus to win this prestigious award onceagain.At Europcar, our priority is to offer

    business and leisure customers aconsistently good experience and abroad range of services spanning fivecontinents.In keeping with that, we have

    progressed in three main areas: ourgeographic reach, innovations tobenefit customers, and partnershipswith other leading travel industryplayers.We are established in all European

    markets, but have also continued topursue our strategy of expandingaround the world, especially in NorthAmerica, Australia and New Zealand.We are deploying our click4Wheels

    B2B site. We have also recentlylaunched a new mobile phone servicefor consumers(http://mobile.europcar.com).We have renewed agreements with

    easyJet and TUI, launched a newservice in the context of ourrelationship with Accor, and haverenewed our partnership agreementwith Swiss.

    Meet the Worlds Best Travel BrandsThe 2009 Winners

    James Hogan

    His Excellency Mubarak Al Muhairi

    Jehan de Th

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  • Regency Travel and ToursWorlds Leading Travel AgencyTareq Abdullatif Taha, Chief Executive Officer,

    Winning a world travel award is a greatachievement and an appreciation forthe excellence of service provided. Andthat makes our responsibility bigger inmaintaining being the worlds leadingtravel agency.It is so important to be recognized as

    the leader because reaching the top ismuch easier than staying on the top.This year we have expanded our

    operation and our network to 30branches and implants in the State ofQatar. In our state-of the-art head office,

    we have innovated a unique concept housing airlines, hotel, car rental,banks, courier and cargo services, plusa host of other services all under oneroof.

    The Yachts of SeabournWorlds Leading Luxury Cruise LinePamela C. Conover, President & CEO

    Seabourn Odyssey is the first newvessel to enter the luxury segment inover six years, and she has brought anew excitement to the market. Alongwith Seabourn Sojourn next year anda third new sister in 2011, sherepresents Seabourn's commitment tothe small-ship, ultra luxury cruisingstyle for guests who prefer sailing withfewer than 500 others.These new Seabourn yachts provide

    us with the opportunity to introducemore and more people to theintimate, personalised style that hasearned Seabourn this award, and aloyal following among discerning travellers.

    Virgin Atlantic Worlds Leading Travel CommercialSteve Ridgway, Chief Executive

    Pamela C. Conover

    Tareq Abdullatif Taha

    We are still redhot after 25years and we are all over themoon that wehave scoopedthis World TravelAward. Thankyou to everyonewhos backed ussince 1984.

    Steve Ridgway

    worldtravelawards.comSeabourn Odyssey

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    Dawn of space tourism (2001)

    As the Sixties witnessed the race to space, theNoughties must go down as the decade of therace to space tourism. The dream took one giantstep in 2001 when a billionaire businessman fromCalifornia became the first paying passenger togo to outer space. At the grand old age of 60, Dennis Tito set off

    from Kazakhstan for an eight-day holiday onboard the International Space Station, paying$20 million to fulfil his trip of a lifetime. His maiden voyage, brokered by Virginia-based

    Space Adventures, has been followed by six otherhigh-net worth individuals. Passengers typicallyconduct research on the Soyuz spacecraft tokeep costs below the $20 million mark, and mustgo through 900 hours of training.Space Adventures remains the only company to

    have sent paying travellers into orbit. On its nextvoyage to the International Space Station,potential clients are invited to become the firstprivate citizen to walk in space. Anyone interested

    would be required to pay an additional $15million for the privilege of spending 90 minutesoutside the station.But for us would-be astronauts without such

    mega resources, Richard Bransons Virgin Galacticremains the most serious contender yet to bringspace tourism to the masses.The initial seat price will be $200,000, but that

    price is expected to eventually fall to $20,000.Over 300 people have made down payments onbookings, for which they also get to meet SirRichard on his exclusive Necker Island.Last December Virgin Galactic unveiled the space

    craft to fulfil that mission. SpaceShipTwo plans tooffer suborbital flights. Passengers will be able torelease themselves from their seats during sixminutes of weightlessness, and float around thecabin.Space as our summer holiday destination may

    seem so far yet it is nearer than we think. Whatsmore, with every square centimetre of our planetnow conquered, it remains the only trueunchartered destination for the hardcoreadventure tourist.

    Revealed the triumphs thathave changed the way we travelThe World Travel Awards has polled a number of top industry insiders to find outthe biggest travel creations of the Noughties those phenomena that havechanged the way we travel. Lets cut to the chase

    Image: Virgin

    Image: NASA

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    TripAdvisor (2000)

    During the Noughties, one website managed torise above the chatter of cyberspace by providinga forum for every would-be travel journalist.Instead of relying on glossy brochures andpuffed-up guidebooks, travellers were grantedaccess to real accounts, written by real people,paying real money.

    TripAdvisor certainly grabbed the hospitalityindustry by the scruff of the neck, andrepresented citizen journalism at its democraticfinest. Hoteliers no longer had to roll out thecarpet just to travel hacks, nor did the annualarrival of the AA inspector need to induce acardiac arrest. But what mattered most wasevery single guest, every day of the year.However TripAdvisor is now at risk of becoming

    a victim of its own success. With over 25 million-plus a month, it wields immense power; and theindustry knows it. Accusations of hotels postingupbeat anonymous reviews are now rife, andthere are now calls for the EU Commission tooverhaul the rules governing website reviews toensure that they have been posted by genuineguests.

    Ryanair and the low-costrevolution (2000 onwards)

    In the Noughties, the world became a distinctlysmaller place. Budget airlines, mushroomingroute networks and rising disposable incomeopened up all sorts of possibilities. Fromweekends skiing in off-beat Tyrolean resorts tostag parties in Tallinn, the short break became aphenomenon that appealed to all tastes, all

    budgets and all ages.If you had to credit one man for fuelling the

    low-cost revolution it would be Mr. Ryanairhimself, Michael OLeary. Amoral motormouthhe is often labelled, but you have to take yourhat off to the way that he has honed the low-cost model to absolute perfection, stripping outevery ounce of fat, and introducing pricing thatlegacy carriers the world over are now copying tosurvive these recessionary times. But mostimportantly, he is responsible for making flyingas affordable as a pair of non-designer jeans.

    Dubai Goldrush (2002-2009)

    When news of England captain John Terrys serialphilandering hit the front pages, his long-sufferingwife Toni did as ever self-respecting WAG would topeck up a bruised ego jet off to Le RoyalMridien Dubai for some serious sun, sea andshopping as well as the obligatory paparazziphoto looking hot on the beach.For over the past decade, the tiny Emirate has

    transformed itself from an unknown pearl-tradingtown into the ultimate temple of consumerexcess, with attractions ranging from the worldsbiggest shopping centre (complete with giantaquarium) to the only seven-star hotel in theworld (where suites go for 12,000 per night).Dubai, as we know it, began in May 2002 when

    supreme ruler Sheikh Mohammed issued a decreeallowing foreigners to buy property. An avalancheof investment ensued as a city of jaw-droppingsky-scrapers, luxury hotels and astoundingaffluence was created in the middle of the desertalmost overnight.Dubai became the biggest construction

    programme in the history of mankind, with a thirdof the worlds cranes operating there in 2008. Butthe scale and breakneck speed of the boom hasleft the emirate with a tab that it can not afford topick up.Things hit rock bottom in 2009 when fears of

    debt-default by state conglomerate Dubai Worldsent stock markets into freefall, and prices of itsonce-booming real estate market collapsed by upto 50 percent. The brakes have also beenslammed on some of its most daredevil projects,including plans to create the worlds biggesttheme park.But its not all Dubai doom. As the world

    emerges from financial meltdown, this ambitious

    Burj Khalifa - Image: Emaar

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    emirate is already dusting itself down and gettingon with what it does best launching the craziestdevelopments on planet earth, kicking off thisyear with the Burj Khalifa, the worlds tallestbuilding by a very, very long way.

    The BRIC phenomenon growthof middle class (2000 onwards)

    Following political changes that have embracedglobal capitalism, the past ten years have seen anew global middle class rising out of poverty inemerging economies across the world.Spearheaded by China, Russia and India, and

    now being mirrored in Brazil, this new breed ofconsumer is equipped with a disposal income,including a budget not only to discover their owncountry but the rest of the world.A look at the geographic distribution is striking.

    In 2000, developing countries were home to 56%of the global middle class, but by 2030 that figureis expected to reach 93%. China and India alonewill account for two-thirds of the expansion, withChina contributing 52% of the increase and India12%, according to research from the World Bank.

    Online check-in (2000)

    Strictly speaking, online check-in shouldnt featurein the World Travel Awards Travel Triumphs of theNoughties, for first bagging rights belongs toAlaska Airlines back in 1999. However it was duringthe past decade that online check-in has gonemainstream. Now 80% of passenger check-in off-airport, which means online or via their mobile.Airlines have also acknowledged that the battle

    for the skies is won on the ground. By focussing onhow to make it easier and quicker to get throughthe airport will make an airline the market leader.easyJet, for example, was the first low-cost airline

    that allowed customers to change bookings online,as well as let them check in via the internet andprint their tickets at home.New developments include mobiles equipped

    with optical readers, and when combined withbiometric fingerprinting will eliminate securityqueues. Electronic tags on baggage will allow passengers

    to load bags automatically by themselves, working

    in tandem with biometric machines that match apassengers bags with their fingerprint.

    Superjumbo maiden flight (2007)

    On 25 October 2007, the worlds largestpassenger plane made its maiden commercialvoyage. Singapore Airlines, proud owner of thefirst Airbus A380, auctioned most of the seats oneBay, raising 650,000 for charity. The highestbidder paid more than 50,000 for two seats, andthe privilege of being part of history.

    Image: exm / H. Gouss

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    Dubbed the superjumbo, it boasts 50 per centmore floor space than the Boeing 747, and cancarry 853 people in an all-economy configuration.Airbus, which was 18 months late delivering theplane, claimed the A380 would herald a new erain air travel, offering the quietest and most fuelefficient passenger jet ever built.

    Growth of the mid-haul (2000onwards)

    As our travel patterns have shifted to moreadventurous pastures, mid-haul has become thenew short-haul. The likes of Marrakech and Cairooffer an entirely different experience yet are onlyan hour or two further than traditional Europeandestinations.Whilst the global downturn hit all destinations

    hard, the likes of Turkey and Egypt have remainedbuoyant. The shift to mid-haul has also createdtourism economies out of virtually nothing. TakeAntalya in Turkey a sleepy ancient city that hasbeen transformed into the countrys main holidayresort, complete with palm-lined boulevards, glitzymarina and summer home to affluent Germansand British.

    Ocean bling Oasis of the Seas(2009)

    There was no shortage of ocean bling over thepast decade, with cruise companies racing tooutdo each other in the size and extravagancestakes. But when Royal Caribbeans Oasis of theSeas embarked on its maiden voyage inNovember 2009, it ushered in a whole new era

    for cruise travel.It wasnt just its sheer size (40 per cent larger

    than any other cruise liner out there), but thebreadth of facilities that have taken the cruiseexperience to an entirely new level.More floating city than floating hotel, Oasis of

    the Seas has transformed the cruise experienceinto an action sports holiday, wellness break, divesafari, West End theatre trip, and X Factor styleauditions, all rolled into one.And then theres also the English pub experience,

    the beach experiences, Abba experience, multipleshopping experiences, champagne experiences,fairground experience, Vegas casino experiencecomplete with row upon row of glassy-eyed slotmachines, and more gastro-dining experiencesthan you could possibly ever manage toexperience in a month.Royal Caribbeans goal, said Chairman Richard

    Fain, was a ship thats one-third familiar, one-thirdevolutionary and one-third revolutionary. AndOasis of the Seas certainly hits the mark.

    Social Media (2000 onwards)

    If you had to credit Facebook with one travelphenomenon, it would be for confining to historythose awful evenings wading through a friendsholiday snaps, trying desperately hard not to nodoff.The social media revolution now means you can

    trot the globe whilst keeping friends and familyupdated minute-by-minute via Twitter; meettravel buddies using WAYN; or if youre away onbusiness then find out which fellow professionalsare in town using Dopplr.And, most importantly, for the travel industry it

    has made us improve the travel experience. For asocial media world means that brands no longercontrol what consumers say about them. Take theAmerican musician who created a YouTube hitabout United Airlines breaking his prized guitar. Itwent viral and has notched up almost eight millionhits to date.

    Image: Francois Bouly

    Oasis of the Seas

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    Meet the Worlds Best Travel BrandsThe 2009 WinnersFairmont Hotels & ResortsWorlds Leading Hotel Brand WebsiteBrian Richardson, Vice President, Brand Marketing & Communications

    Receiving awards and accolades isalways a great honour, but to haveour brand and so many of our hotelsrecognised by respected industryprofessionals is truly an outstandingachievement.The World Travel Awards is an

    excellent mark of distinction and serveas another independent testament toFairmonts unyielding commitment toquality and service.

    OneWorldWorlds Leading Airline AllianceMichael Blunt, Vice-President Corporate Communications

    The year ahead promises to be veryexciting for oneworld and its member airlines. Mexicana, voted Mexico and Central

    Americas Leading Airline at theWorld Travel Awards, joins us on 10November, adding another qualitycarrier to our line-up and extendingour leadership in Latin America. Next year, we bring on board

    Russias leading domestic airline, S7,expanding our network considerablythroughout the CIS. We will continue to focus on

    delivering quality service to ourcustomers with the aim of ensuringthat the title of World Travel AwardsLeading Airline Alliance stays in thehands of oneworld a title it has heldever since the award was firstpresented seven years ago.

    Brian Richardson

    Michael Blunt

    Fairmont Zimbali

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    The airline industry is predicted to make thebiggest loss in its history at the end of this year,according to figures IATA.

    The industry body predicts that by December2010, the worlds airlines will havehaemorrhaged $11bn over the past two years eclipsing 9/11.Hidden in amongst these figures are even more

    startling figures for premium travel.Again, according to IATA, first and business-

    class travel numbers in November 2009 were20% down on early 2008.Premium travel is a huge money maker for

    legacy airlines, and its sharp drop off sinceSeptember 2008 has been a key reason for the

    industrys huge losses.The good news is that there has been a slight

    rise in premium travel in the past couple ofmonths, which is now about 5% higher than itslow in May.

    And yet an odd thing is going on: airlines perhaps due to a desire to recapture the lostmarket are spending millions on enhancing andrelaunching their premium products.

    This is taking place at the same time as theylook for ever more inventive ways to squeezeextra revenue out of economy passengers.

    The carriers which have redefined whatpassengers expect from a first-class airline andarguably helped remind people of the so-called

    golden age of flying are the Middle Eastcarriers.

    Etihad Airways, winner of "World's Leading FirstClass Airline" at the 2009 World Travel Awards,relaunched its first class last summer following a$70m investment.

    Features of the new suite include one of thelongest and widest beds in the sky (80.5ins longby 29.75ins wide), an illuminated wardrobe,plenty of storage space and sliding doors fortotal privacy.

    The service also includes on-demand la cartefine dining served at a large wood-finished tableand a 23ins TV with 600 hours of on-demandentertainment.

    Sultans of blingAs global aviation emerges from the down, legacy carriers are spending millionson enhancing and relaunching their premium products, spearheaded by theMiddle East. So what are they doing to lure back the premium traveller?

    Etihad - First Class bed

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    The first-class cabin also has a changing roomfor passengers to freshen up after take-off andbefore landing.It also opened a brand-new dedicated lounge at

    Abu Dhabis Terminal 3, which has a full-service, la carte restaurant, designer leather furniture, alibrary, a high-tech computer and games room, aviewing deck out onto the airport, a spatreatment room and even a small cinema. Emirates has taken luxury to a new level on

    board the A380 superjumbo, with on-boardshowers and spas, an on-board lounge andprivate suites.Each suite has an electrically-operated sliding

    door, a personal mini-bar, adjustable ambientlighting, and its own vanity table, mirror andwardrobe as well as a built-in massage system.Emirates has also made substantial investments

    in its ground product, opening a dedicated1.3m lounge at Birmingham Airport; and afurther 1.5m on a new lounge at Manchester.Qatar Airways first class also features an on-

    board lounge, and fully-flat beds.Qatar is also the only airline with a dedicated

    premium terminal, at Doha Airport, with spas,

    sleeping and shower facilities, restaurant andretail. And if you are flying first, the transfer tothe plane itself is in a BMW 7-Series.

    Indias Jet Airways also aims for the top end ofthe market with a suite to rival that of Emirates,with a large bed and sliding doors.

    British Airways finally revealed its new Firstcabin, which debuted on a B777 in February,following a 100m investment.

    This came at the same time as chief executiveWillie Walsh was threatening to pull businessseats off short-haul, as the flag carrier headedfor its biggest loss since privatisation in 1987, aswell as battling with unions to prevent a strike.

    It also comes just a few months after thelaunch of its all-business service from LondonCity Airport to JFK in a specially-configuredA318.

    The look and feel of BAs First cabin is meant toevoke that of a private jet.

    And following the lead of the Middle Eastcarriers, the airline described the new seat as asuite and has installed electronic blinds a firstfor a commercial airline.

    Other new features include a personal

    wardrobe, a leather-bound writing desk thatconverts into a dining table, a new 15 in-flightentertainment screen and a buddy seat toenable customers to dine together.

    The bed is also almost half again as wide as theprevious one at the shoulders.

    Bmi has removed its business cabin on all itsdomestic and Ireland routes, but has revampedits business class, installing fully-flat beds oncertain routes, chauffeur driven transfers andskychefs on board. It has also opened a brandnew lounge area at Heathrow Terminal 1, whichhas a pub and restaurant.

    Even the US airlines which are leading the wayin charging for so-called extras are investing inthe front of the plane.

    Most removed their first class post 9/11,combining it into a downmarket version ofbusiness for many years.

    However, in the past two years, American,Continental and Delta have all introduced fully-flat beds.

    The economy may still be struggling, but thegolden age of flying may be making a return formarket leading airlines.

    Etihad - Lounge Bristish Airways - First Class

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  • Meet the Worlds Best Travel BrandsThe 2009 Winners

    It is indeed a great honour to receivean award that recognizes us not onlyin China but globally. The WorldTravel Award is one of the mostesteemed accolades one can receive inthe global travel and tourism industryand we thank it for its continuoussupport.What separates us from the

    competition is our unwaveringcommitment to excellence and thewillingness to always seek ways inwhich to improve ourselves. In 2010and beyond, we promise to continuethis commitment in providingoutstanding service and quality to all our guests.

    The Blue Train LoungeWorlds Leading Luxury TrainHanlie Kotze, Acting Executive Manager

    Everyone would like to be associatedwith winning! Winning in whateverform, always brings with it a sense ofgratification. But when you getchosen as a winner by your peers inthis case over 180,000 learnedprofessionals, in the travel andtourism, now that is very special!Winning this accolade is the

    embodiment of all the hard work andinitiatives that have gone into makingour brand accessible and a brand ofchoice, especially in the past 18months.Oh, it will be displayed especially at

    our Pre-departure Lounges for all tosee! After all what good is adiamond that nobody can see?!

    Hanlie Kotze

    The Blue Train

    Charlie Dang

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    The Westin Beijing Financial StreetWorlds Leading Financial District HotelCharlie Dang, Area Managing Director, NorthernChina, Starwood Hotels & Resorts and GM WestinBeijing Financial Street

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  • VISIT LONDON.MOBI ON YOUR MOBILE PHONEFind restaurants, hotels, events, and even the weather

    while on the move around London

    City.mobi - Mobile Travel GuidesThe world at your fingertips

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    Dubai International AirportWorlds Leading AirportPaul Griffiths, CEO

    This award recognizes DubaiInternationals consistent delivery ofquality customer service over theyears. Service excellence is the singlemost important priority for anyairport after safety and security andthis award acknowledges ourcustomer centric approach.The opening of Dubai Internationals

    Terminal 3 was acknowledged the worldover as the most successful launch ofa terminal its size and has definitelymade us stand out from competition.The expansion and refurbishment ofTerminal 2 has not only doubledoperational capacity but has helped inconsiderably enhancing the customerservice experience at the Airport.

    Rocky MountaineerWorlds Leading Travel Experience by TrainRandy Powell, President & CEO

    Our organization is delighted tobe the recipient of thisdistinguished award for thefourth time. For 20 years we havebeen providing the mostspectacular travel experiences inthe world and it is truly anhonour to be recognizedamongst so many internationallyrenowned and iconic trains.The Rocky Mountaineer

    Paul Griffiths

    Meet the Worlds Best Travel BrandsThe 2009 Winners

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    The year 2010 promises to be one of the mostmemorable for sports fans across the globe. With the Winter Olympic Games, FIFA World Cup,and Commonwealth Games just three of themega-events in the calendar, sports travel isproving to be one of the most lucrative sectors ofthe tourism industry, worth an estimatedUS$600billion.Even more than the short-term tourism benefits,

    mega-sporting events are judged most by thelong-term legacies they create.There has been conflicting reports about visitor

    numbers and profits generated at Beijing 2008,but one thing that cannot be doubted is how theOlympics acted as a catalyst for growth in thecapital and China.In preparation more than 37 stadiums and

    venues were built; a new terminal designed byNorman Foster was opened at BeijingInternational Airport; and more than 109 hotelprojects took place. And in February it wasrevealed that the north section of the iconicBirds Nest Olympic Stadium would betransformed into an 80-room hotel. The legacy of the Olympics include the World

    Expo 2010 in Shanghai; the 16th Asian Games inGuangzhou, China, in November this year; and theSummer Youth Games in Nanjing in 2014.So what measures are the host cities for

    forthcoming mega-events putting in place toensure they leave a lasting legacy?

    LONDON, UKEvent: 2012 summer OlympicGamesAlthough it will be London hosting the majority ofthe sporting events during the 2012 Olympics,regional tourism boards around the UnitedKingdom are gunning for tourism success in theyears after the Games are held.Tourism has been identified as the number one

    Olympic legacy and research by VisitBritain andVisit London indicates that for the UK as a wholethe Olympic Games could generate tourism gainsof 2.1bn in total from 2007-2017. In fact thelegacy effect for the post-Games period (2013-17)is forecast to be worth 1.27bn for the UK, nearlya third of which (400million) falls outsideLondon.

    SOCHI, RUSSIAEvent: 2014 Winter OlympicGamesThe Black Sea coastal city will see hugeinvestment for the 2014 Winter Olympic Games with more than 180 infrastructure facilities seeingupgrades or new construction.Among the infrastructure changes include

    improvements to Sochi International Airport; anew Sochi Metro; roads; rail links and 42,437hotel rooms.

    The most ambitious project is Federation Island a 350-hectare artificial island costing US$6.2bn.Built in the shape of the Russian Federation, it willhave private residences, hotels and cultural andleisure facilities on seven main islands and morethan 12 private islands.

    RIO DE JANEIRO, BRAZILEvents: 2014 World Cup finalsand 2016 Olympic GamesWhen Rio de Janeiro was named host city of the2016 Olympic Games, Brazil celebrated a WorldCup and Olympic double jackpot.

    To capitalise on the two mega-events theBrazilian Ministry of Tourism and its tourismboard Embratur announced a 10-year strategyfor 2010-2020.

    Key targets for the 2010-2020 period includeachieving a 113 per cent increase ininternational tourism, ending with 11.1 millioninbound, foreign visitors; a 304 per cent increasein foreign currency derived from foreign touristspending within Brazil, garnering US$17.6billion;and an increase in visitors by 500,000 in 2014(as compared to 2013), and by 15 per cent in2016 (as compared to 2015).

    Rios bid also guaranteed that more than52,800 hotel rooms would be available withmore than 50 hotels built from scratch.

    Sports tourism: a booming sectorLondon 2012 Olympic stadium - Image: www.london2012.comImage: Visit Brazil

    With the World Cup, Winter Olympics and Commonwealth Games, this year isset to be a record-breaker for sport tourism. Mike Starling gives the low down onthe legacies created by hosting world-class sporting events.

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  • worldtravelawards.com

    2010 Best of the restYes, this years sporting calendar is all about FIFA2010, but there are a number of sportingspectacles such as golfs majors, tennis grandslams and thousands of amateur tournamentsthat will also generate tourism dollars worldwide.Here is the best of the rest:

    Tour de France Holland/Belgium/France(July 2010)Held over 20 stages, the 97th Tour de France willstart in the Dutch city of Rotterdam before visitingBrussels and Spa in Belgium and then locations

    across France. In 2009 it was estimated thatduring the 21-day event there were approximately15 million spectators.

    Ryder Cup Celtic Manor Resort, Newport,Wales (October 2010)The Europe versus US showdown will enhanceWales growing reputation as a golf tourismhotspot. The total number of golf visitors to Walesincreased by 19 per cent between 2004-2008 (to165,900) and according to Ryder Cup Wales, thevolume of golfing visitors increased by 50 per centas a direct result of the Ryder Cup.

    Beijing Stadium - Image: Tom Caswell

    Tour de France - Image: ASO

    Uniquely co-located alongside the 2010 FIFA WorldCup in South Africa, World Sport Destination Expo(WSDE) is the worlds first exhibition andconference dedicated to showcasing the $600billion a year sports tourism industry.

    Fully endorsed by the leading authorities in traveland tourism, WSDE will present a momentous firstopportunity national tourist boards, host nationsand cities, and sporting resorts and hotels to

    conduct business, source new contacts and markets,gain top-level insights and showcase their brandcapabilities on a global stage.

    World Sport Destination Expo takes place at theSCC, Johannesburg, 5-9 July 2010.

    [email protected]

    www.worldsportdestinationexpo.com

    WORLD SPORT DESTINATION EXPO THE GLOBAL MARKET PLACE FOR SPORT TOURISM

    Image: Celtic Manor Resort

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  • World Sport Destination Expo is the worlds firstexhibition and conference dedicated to showcasing the$600 billion a year sport tourism industry.

    To exhibit go to www.worldsportdestinationexpo.com/exhibiting

    To visit go to www.worldsportdestinationexpo.com/visiting

    Media registration go to www.worldsportdestinationexpo.com/media-registration

    For more information contact [email protected]

    The worlds leading sporting destinations, bidding nations and cities, resorts andhotels, sporting bid committees, tour and event organisers, international mediaand elite buyers will for the very first time convene to conduct future business,source new contacts and markets and gain invaluable insights from the advancedknowledge of industry leaders and figure-heads.

    Fully endorsed by the leading authorities in sport and travel and tourism anduniquely co-located alongside the final week of the 2010 FIFA World Cup inSouth Africa, the landmark 5 day exhibition and conference programme willshowcase the most rapidly growing sector in the global travel and tourismindustry. At a time when some traditional tourism trends are in decline, sporttourism continues to flourish and is set to grow exponentially in the next decade.

    50,000 visitors are expected to attend this ground-breaking event on the 5-9July 2010 as the sport tourism industry congregates in Johannesburg ahead ofthe final match of the 2010 FIFA World Cup.

    Participation in World Sport Destination Expo is critical to those companiesinvolved in the sport tourism market-place, and those serious in assuming amarket share of the industrys fastest growing and most dynamic sector.

  • Partners

    If you represent a destination eager to win the rights to host major sportingevents, if you are a region or resort offering sporting facilities, if you are apurchaser of sport tourism, or a member of the international sports media, Iurge you to participate in this must attend global event.

    Gianni Merlo, President, International Sports Press Association

    We are looking forward to attending WSDE to conduct new business, to add toour growing portfolio and to forge new long-term business relationships with allthe destinations exhibiting. This unique ground breaking event will allow us to dothis all under one roof!

    Nathan Wilson, Managing Director, Thomson Sport

    It was vital that Rio de Janeiro secured a large presence at WSDE. We are hugelylooking forward to the unrivalled promotional platform that WSDE will provideour great city and the opportunity to show to the world that Rio means business.

    Paulo Senise, Executive Director, Rio Convention & Visitors Bureau

    Sport, hosting nations and cities and travel and tourism have come together verypowerfully in recent years. You only have to look at the coverage of Brazils 2016Olympic win to see that interest is at an all time high. WSDE will be the firstdedicated business forum for destinations to secure the tourism benefits ofhosting sporting events and to maximise the potential of future hosting bids.

    Phil Savage, Publishing Director, SportBusiness Group

    WSDE will change the landscape of the sport tourism industry. By bringingtogether all the key stake-holders of sport tourism products and services aroundthe world, WSDE is set to become one of the most important internationalevents in the travel and tourism calendar and we are privileged to be theinaugural hosts.

    Lindiwe Mahlangu, CEO, Johannesburg 2010 FIFA World Cup Host City

    Do not miss out on the sport tourism event of the decade

    www.worldsportdestinationexpo.com

  • worldtravelawards.com

    Etihad Airways

    Etihad Airways scooped the Worlds LeadingAirline Award for a number of reasons. The airlinecontinued to expand, invest and innovate despitethe global recession.At the start of 2009 chief executive James

    Hogan pledged to have a fleet of 50 aircraft byyear end they had 52.The airline also continues to add routes, setting a

    target of 55 by the end of 2009, which itsurpassed. In 2009 alone, it launched Chicago,Melbourne, Cape Town and Hyderabad.The airline also invested heavily in a new

    premium lounge at its home airport in Abu Dhabi,and continues to open dedicated premiumlounges including one at Heathrows Terminal 4. Etihad also won the Worlds Leading First Class

    for its new Diamond Class cabin, which it startedrolling out across the fleet in August. The cabin is in a 1-2-1 configuration, with each

    seat transforming into a 6ft flat bed, completewith adjustable headrest, footrest, lumbar support,inbuilt massage and 23-inch TV with a choice ofmore than 600 movies. The seat also turns into aprivate cabin, with a sliding screen door.Diamond Class includes a dedicated limousine

    service, a premium lounge and on-board Food &Beverage Manager.

    Tui Travel

    Tui Travel secured two awards, the WorldsLeading Tour Operator and the ReponsibleTourism Award.The group is a consistently high performer in an

    extremely challenging environment and appearedto shrug off the economic downturn by posting anastonishing 57% increase in profits to 102m inthe six months to June 2009. Europes largest travel group cited receding fears

    of swine flu, including a flurry of last-minutebookings to Mexico, contributing to figures thatremain on target for the financial year ending 30September 2009.The group has also been instrumental in the

    Tourism 2023 Campaign which pledges the travelindustry to a sustainable future, and hasreaffirmed its pledge to create 500 newapprenticeship places for young people in 2010.Tui has an established Apprenticeship

    programme, and has trained more than 3,500apprentices in the last five years.

    London

    London secured the Worlds Leading Destinationin the 2009 awards. Visit London has beeninstrumental in ensuring that despite the tougheconomic conditions, the capital continued toattract visitors. The tourist board has been runninga campaign across the key markets of the UK,Europe and North America, to highlight all theunique places, attractions and experiences that youcan only find in London. Its aim has been to keepLondon front of mind and a must-visit destinationfor both domestic and international visitors.

    Royal Caribbean Cruise Line

    Royal Caribbean Cruise Line was awarded theWorlds Leading Cruise Brand. The line hascontinued to invest through a tough year andlaunched the worlds biggest cruise ship, the5,400-passenger Oasis of the Seas in November.The worlds second largest cruise line also won forinnovation, in particular the success of Azamara,the informal luxury line which goes to off thebeaten track destinations. RCCL also launched afamily-friendly programme which allows kids tocomplete meals in the main dining room in 45minutes and then be escorted back to theAdventure Ocean activity facilities whilst parentsfinish dinner.

    InterContinental Hotel Group

    InterContinental Hotel Group secured the WorldsLeading Hotel Brand. The worlds biggest hotelgroup counts seven brands Holiday Inn, HolidayInn Express, InterContinental, Crowne Plaza, HotelIndigo, Staybridge Suites, Candlewood Suites more than 180m stays per year, 630,000 roomsand more than 4,300 hotels in nearly 100 countries.The group was praised particularly for its generousloyalty scheme, Priority Club Rewards, which has42m members and is now the worlds largest.

    Jumeirah Group

    Jumeirah Groups iconic landmark hotel, Burj alArab secured the Worlds Leading Hotel forconsistently pushing the luxury bar higher andhigher. In 2009, the hotel took delivery of fourbespoke Rolls Royce Phantoms, with hotel logoembroidered into the upholstered leather seats.The Rolls-Royce chauffeur service is just one ofmany luxury services, which include in-suite checkin, a private reception desk on every floor andhighly trained butlers.

    World Winners 2009

    RCCLs new Oasis of the Seas

    What does it take to be a world class brand?

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  • worldtravelawards.com

    Abu Dhabi Tourism Authority

    Abu Dhabi Tourism Authority secured the WorldsLeading Tourist Board trophy for its key role insecuring the Formula 1 Grand Prix, as well as anumber of other high-profile achievements. Thisincludes the introduction of a hotel and hotelapartments classification system which has led toa number of accommodation upgrades. Theauthority has also stepped up its training oftourist guides, introduced a number of newevents, such as the Gourmet Abu Dhabi festivaland expanded its marketing outreach with theopening of overseas offices in Italy and theopening of new visitor centres with additionalfacilities now being planned for Al Jahili Fort in AlAin and Abu Dhabi International Airport

    Royal Jet Group

    Royal Jet Group won Worlds Leading Private JetCharter. The company bucked worldwide trendsand reported a 15% increase in VIP charterbusiness during the summer period. It alsorevamped its VIP Terminal facilities ahead of theAbu Dhabi F1 Grand Prix and becoming the onlyprivate jet charter which has personal chefs onboard.

    Virgin Atlantic

    Virgin Atlantic was the clear winner of the WorldsLeading Travel Commercial for its Virgin 25Years Still Red Hot advertisement. The 6mcampaign, which launched in January 2009, usesa mixture of 80s nostalgia and iconic images ofhuge mobile phones and Rubiks Cubes, a classicsong (Relax by Frankie Goes to Hollywood) andsome extremely glamorous cabin crew to markthe airlines 25th anniversary of its first flight toNewark on June 22, 1984.

    Other winners...

    The other winners were Sandals ResortInternational for the Worlds Leading All-Inclusive Company; American Express for theWorlds Leading Business Travel Agency; Adam& Eve for the Worlds Leading Design Hotel;India for its Incredible India campaign, whichsecured the Worlds Leading DestinationMarketing Campaign; Holland America for theWorlds Leading Green Cruise Line; Tobago MainRidge Rain Forest for Worlds Leading GreenDestination; and Adventures by Disney forWorlds Leading Luxury Travel Operator.

    Etihad Airways

    Virgin Atlantic Airways, 25 Years Still Red Hot campaign

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  • World Travel Awards Middle East Ceremony 2010The Address Dubai Marina, Dubai, UAE 3 May 2010

    Sheikh Al-Waleed bin Talal bin Abdul Aziz Al Saud and Sheikh Ahmed bin Saeed Al Maktoum receiving awards fromGraham E. Cooke, President & Founder of World Travel Awards, at a privately held ceremony.

    The World Travel AwardsGrand Tour 2010 kicksoff with the Middle EastCeremony, being heldagain this year in theexciting and rapidly-changing emirate ofDubai.

    Travel and tourism companies and organisationsfrom across the region, representing every industrysector, will be fighting for their chance to berecognised by the Oscars of the travel industry.

    The event will take place at the new, luxurious,The Address Dubai Marina. This premier hotelstands tall in the heart of one of Dubais mostvibrant neighbourhoods, where crystal watersshimmer against modern architecture and luxuryyachts moor alongside trendsetting restaurants.With 200 luxurious rooms, five superb restaurantsand lounges, a relaxing spa, spectacular infinitypool and state of the art meeting and eventfacilities, The Address Dubai Marina is the perfectvenue for the 2010 World Travel Awards MiddleEast Ceremony.

    Tickets to World Travel Awards events arealways in high demand, therefore early bookingis always recommended.

    To secure your seats for this must-attend eventfor senior decision makers and global media,please contact our events team using thedetails below:

    Email: [email protected]: +44 (0)207 925 0000

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    Anita Mehra Homayoun, Vice President Marketing & Corporate Communications, DubaiAirports; His Highness Sheikh Ahmed bin Saeed Al Maktoum.Middle East's Leading Airport

    The Address Dubai Marina venue for the Middle East Ceremony 2010.

    James Hogan, CEO, Etihad Airways, pictured with Jean-ClaudeBaumgarten, President & CEO, WTTC, at the 2009 Grand Final Ceremony.World's Leading Airline 2009

    The Address Dubai Marina

    Etihad is honoured to be recognised as the World's LeadingAirline by travel agents and other industry professionals -the people who really know what travellers are looking forin an airline.James HoganCEO, Etihad Aiways

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  • B U S I N E S S T R A V E L O R W E E K E N D G E TA W A Y

    Its all in The Address

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  • www.theaddress.com

    T H E A D D R E S S D O W N TO W N D U B A I | T H E A D D R E S S D U B A I M A L L | T H E A D D R E S S D U B A I M A R I N A

    T H E A D D R E S S M O N T G O M E R I E D U B A I | T H E P A L A C E - T H E O L D TO W N

    C A L L + 9 7 1 4 4 2 3 8 8 8 8 | S TAY @ T H E A D D R E S S . C O M

    Welcome to The Address Hotels + Resorts. Located in the most vibrant parts

    of the city, The Address Hotels + Resorts

    are defining the global standards of luxury

    hospitality. From business meetings to

    social rendezvous. From absolute relaxation

    to luxurious indulgences. Its where world-

    class services have been recreated to suit

    dicerning tastes. It s where energy

    surrounds you the minute you walk in. Its

    chic. Its exciting. Its all in The Address.

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  • worldtravelawards.com

    World Travel Awards Africa & Indian Ocean Ceremony 2010Durban, South Africa 9 May 2010

    Attended by leading industry figures, this eventis set to be an outstanding success and atestament to the extraordinary innovation anddiversity that is seen in the African tourismindustry. Last year more than 200 organisationswere nominated in 75 categories for the Africaand Indian Ocean region, including airlines,airports, hotels, car hire, destinations, resorts,spas and travel agencies.

    A city where east meets west, Durban is thePlayground of the Zulu Kingdom. With themuch-anticipated 2010 FIFA World Cup takingplace in just a few months time, Durban is busypreparing itself for the thousands of fans who

    are expected to flock to South Africa. Thecountrys tourism sector is expecting asignificant boost in 2010.

    Tickets to World Travel Awards events arealways in high demand, therefore earlybooking is always recommended.

    To secure your seats for this must-attendevent for senior decision makers and globalmedia, please contact our events team usingthe details below:

    Email: [email protected]: +44 (0)207 925 0000

    Durban - Image: South African Tourism. Pierre Delvaux (CEO), Christin Olofsson, Anita Vernes(Marketing Director) and Dan Olofsson (Chairman)from Thanda Private Game Reserve, accepting their2009 award. Worlds Leading Luxury Lodge 2009

    Raj Kamal Taposeea, Chairman, Air Mauritius; MissAustralia; Graham E. Cooke, President & Founder,World Travel Awards.Indian Ocean's Leading Airline 2009

    The World Travel Awards Africa & Indian Ocean Ceremony 2010 will take placethis May in the sophisticated, cosmopolitan city of Durban, South Africa.

    It is very significant and auspicious that the World TravelAwards, the Oscars of the Travel Industry, has chosen to hostits Africa awards here.His Majesty King Zwelithini Goodwill kaBhekuzulu

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  • bahamas.co.uk

    In The Islands of The Bahamas, every story starts with a smile.I remember as clear as the water round Green

    Turtle Cay, how excited those first folks were when

    we went conch diving for our lunch. But it wasnt

    just my cooking and spotting reef sharks that

    made their trip, it was meeting my old friend

    Georgette when she came up to the beach to be

    hand-fed by everyone. Must be 20 years ago and Im still doing

    the trips, but now a whole family of rays comes to see us.

    For more colourful, real-life stories about Brendal,

    his friends and our islands, visit bahamas.co.uk

    I t makes everyone's day whenGeorgette joins us for lunch.

    Brendal Stevens, captain, free-diver

    and chef Abaco Island

  • worldtravelawards.com

    World Travel Awards North & Central America andCaribbean Ceremony 2010Orlando, Florida, USA 11 September 2010

    The awards, described by the Wall StreetJournal as the Oscars of the travel industry,will unveil who is the best of the best in theregion. Senior management and decisionmakers of the travel and tourism industry willcome together to celebrate theirachievements during the ceremony.

    Offering nearly 100 attractions (including theworld-famous Walt Disney World Resort,Universal Orlando Resort and SeaWorld),112,000 hotel rooms and more than 5,300restaurants, its easy to see why Orlando hasevolved to become one of the world's leadingvacation destinations. More than 50 million

    people visit the region annually. What betterplace to reward the best in the travelindustry?

    Tickets to World Travel Awards events arealways in high demand, therefore earlybooking is always recommended.

    To secure your seats for this must-attendevent for senior decision makers and globalmedia, please contact our events teamusing the details below:

    Email: [email protected]: +44 (0)207 925 0000

    Orlando Arroyo, CEO, Hacienda Tres Rios Resort; ManonHan, Executive Vice President, World Travel AwardsMexico & Central Americas Leading All-inclusive Resort 2009

    William Tatham, Vice President, The Port Authority ofJamaica; Edmund Bartlett, Minister of Tourism,Jamaica; Graham Cooke, President & Founder, WorldTravel AwardsJamaica - Caribbeans Leading Destination 2009Caribbeans Leading Marketing Campaign 2009Caribbeans Leading Tourist Board 2009

    Carly Reed, Head of Public Relations, UniversalOrlando Florida, with Miss World.Worlds Leading Theme Park 2009

    Orlando, Florida is the exciting location for this years World TravelAwards North & Central America and Caribbean Ceremony.

    Being honoured as North Americas Leading Travel Agency bythe World Travel Awards has provided some of our greatestmoments at Anthony Travel. Weve enjoyed celebrating thisachievement around the country externally with our clients andinternally with our associates. The awards continue to be ahuge source of pride for all of us.John Anthony, President and CEO, Anthony Travel North Americas Leading Travel Agency 2009

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  • World Travel Awards Europe Ceremony 2010Rixos Premium Belek, Antalya, Turkey1 October 2010

    This year's prestigiousWorld Travel AwardsEurope Ceremony will beheld at the RixosPremium Belek, a leadingresort hotel located inAntalya, Turkey thePearl of theMediterranean.

    Travel and tourism companies and organisationsfrom across Europe, representing every industrysector, will be fighting for their chance to berecognised by the Oscars of the travel industry.

    The Turkish Riviera is the tourism capital of Turkey,and an ideal location for the 2010 World TravelAwards Europe Ceremony. The region, bathed insunshine for 300 days of the year, is a paradise forsunbathing, swimming and sports activities likewindsurfing, waterskiing, sailing and mountainclimbing.

    The Rixos Premium Belek covers an area of400,000m2 and is built in a forest of pine andpistachio trees with a 1,000 metre long sandybeach, 1,700 beds, and a staff of 900! The AllExclusive-All Inclusive concept practiced by theRixos Premium Belek guarantees the very higheststandards.

    Tickets to World Travel Awards events arealways in high demand, therefore early bookingis always recommended.

    To secure your seats for this must-attend eventfor senior decision makers and global media,please contact our events team using thedetails below:

    Email: [email protected]: +44 (0)207 925 0000

    Rixos Premium Belek venue for the Europe Ceremony 2010.

    Rixos Premium BelekRixos Premium Belek

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  • worldtravelawards.com

    Luiz Mr, Executive Director, TAP Portugal; Miss World; Graham Cooke,President & Founder, World Travel Awards.World's Leading Airline To South America 2009

    Forte Village Resort, Italy receiving their award.Worlds Leading Resort 2009

    Telmo Faria, Mayor of bidos, Portugal presented the award to JosPampolim, Vice President and Stuart Swycher, President, Beltico Group.The Praia dEl Rey Marriott Golf and Beach Resort - Europe's Leading Golf & Leisure Resort 2009

    This is the most important prize received inour 64 years of activity in the business.Fernando PintoCEO, TAP PortugalWorlds Leading Airline to South America 2009

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    World Travel Awards Asia & Australasia Ceremony 2010The Claridges Surajkund, Delhi, India 14 October 2010

    The Claridges Kumari Selja, Minister for Tourism, India, with Miss World;Incredible India.World's Leading Destination Marketing Campaign 2009

    Tan Sri Dr.Mohd Munir bin Abdul Majid, Chairman,Malaysia Airlines; Syed Abdillah Aziz, RegionalManager UK & Ireland, Malaysia Airlines.Asia's Leading Airline 2009

    The World Travel AwardsAsia & AustralasiaCeremony 2010 will takeplace this October inDelhi, India, to coincidewith the XIXCommonwealth Games(Delhi, 3-14 October).

    Attended by VIPs and leading industry figures,the event is set to be an outstanding success anda celebration of the incredible achievements ofthe Asian and Australasian travel industries.

    New Delhi is the capital city of India and issituated within the metropolis of Delhi. Delhi is afusion of the ancient and the modern in OldDelhi you will discover formidable mosques,monuments and forts, as well as lively andcolourful bazaars. The imperial city of New Delhi isknown for its wide, tree-lined boulevards andmany national institutions and landmarks.

    Delhi is undergoing extensive rejuvenation andtransformation, to ensure it looks its best forvisitors during the XIX Commonwealth Games.The Games will bring positive benefits to theIndian tourism industry.

    Tickets to World Travel Awards events arealways in high demand, therefore early bookingis always recommended.

    To secure your seats for this must-attend eventfor senior decision makers and global media,please contact our events team using thedetails below:

    Email: [email protected]: +44 (0)207 925 0000

    It is indeed a great honour to receive an award that recognisesus not only in China but globally. The World Travel Award is oneof the most esteemed accolades one can receive in the globaltravel and tourism industry.Charlie Dang, Area Managing Director, Northern China, Starwood Hotels & Resorts and GM, Westin Beijing Financial Street.

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    World Travel Awards South America Ceremony 2010Rio de Janeiro, Brazil 20 October 2010

    Travel and tourism companies andorganisations from across the region,representing every industry sector, will befighting for their chance to be recognised bythe Oscars of the travel industry.

    Rio de Janeiro is the second major city ofBrazil, behind Sao Paolo, and is unquestionablyone of the most exciting cities in the world,with natural wonders, iconic beaches, and thenightlife as legendary as the citys Carnival.

    The World Travel Awards South AmericaCeremony is timed to coincide with ABAV2010 -Fair of the Americas, taking place 20-22October in Rio. It is the biggest and mostimportant tourism event held in the Americas.

    Tickets to World Travel Awards events arealways in high demand, therefore earlybooking is always recommended.

    To secure your seats for this must-attendevent for senior decision makers and globalmedia, please contact our events team usingthe details below:

    Email: [email protected]: +44 (0)207 925 0000

    Andre Beraha, Amazonas Tur; Miss Brazil; Antonio Pedro F. de Mello, Secretary of Tourism, State of Rio de Janeiro.South Americas Leading Green Destination 2009; South Americas Leading Destination 2009

    David Falcon, Senior Vice President, World Travel Awards;Arthur Repsold, Chairman, Rio Centro; Miss Rio de Janeiro. South Americas Leading Conference Centre 2008

    Elizabeth Hakim, PromPeru - PeruvianTourism Board, with Miss Venezuela.South Americas Leading Tourist Board 2009

    The World TravelAwards South AmericaCeremony 2010 willtake place this Octoberin the spectacular cityof Rio de Janeiro, Brazil.

    The awards have been making a steadyand significant, long-term impact.The Financial Times

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  • World Travel Awards Grand Final Ceremony 2010London, United Kingdom7 November 2010

    The World Travel AwardsGrand Final is theculmination of a year-long search for the verybest travel brands in theworld, covering sevencontinents and featuringover 3,600 nominees.

    Winners from the six regional events will fight itout for the ultimate travel accolade. Theceremony, taking place in London on 7 November2010, will reveal who is the best of the best, andwill be a celebration of the outstandingachievements of the travel industry.

    Nearly 1000 senior management and decisionmakers from the world's travel and tourismindustry came together at the 2009 Grand Final.Some of the thought leaders who were presentincluded: Jean-Claude Baumgarten, President,WTTC; Kumari Selja, Minister of Tourism, India;Steve Ridgway, CEO, Virgin Atlantic Airways; Hon.Ed Bartlett, Minister of Tourism, Jamaica; HisExcellency Mubarak Al Muhairi, Director General,Abu Dhabi Tourism Authority and James Hogan,CEO, Etihad Airways.

    Also in attendance was Antonio Pedro F. de Mello,Secretary of Tourism, State of Rio de Janeiro; TanSri Dr. Mohd. Munir bin Abdul Majid, Chairman,Malaysia Airlines; Raj Kamal Taposeea, Chairman,

    Air Mauritius; Bruce Nobles, President and CEO, AirJamaica; John Watson, CEO, Diethelm TravelGroup; Mikael Andersson, VP Expedia EMEA,Expedia.co.uk; Gerard Greene, CEO, IFA Hotels &Resorts FZ LLC, Luiz Mor, Executive Director, TAPPortugal and Jehan de The, Global MarketingDirector, Europcar.

    The World Travel Awards Grand Final 2010 is themust-attend event of the year.

    Tickets to World Travel Awards events arealways in high demand, therefore early bookingis always recommended.

    To secure your seats for this must-attend eventfor senior decision makers and global media,please contact our events team using thedetails below:

    Email: [email protected]: +44 (0)207 925 0000

    Etihad Airways.World's Leading Airline 2009World's Leading Airline First Class 2009

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  • worldtravelawards.com

    Dato Lee Choong Yan, President, Genting Highlands Resort with Miss World.World's Leading Casino Resort 2009

    Mark Douglas, Vice President, American Express; Graham Cooke, President & Founder, World Travel Awards.World's Leading Business Travel Agency 2009

    Xavier Luc Duval, Vice Prime Minister, Mauritius Tourism Promotion Authority, accepting the award fromhosts Bobby Davro and Tamara Beckwith.Mauritius - Worlds Leading Island Destination 2009

    The World Travel Awards ceremony is a fantastic event and agreat networking opportunity for the travel industryit makessense to partner with a high profile and well-connected eventlike WTA.Zina NeophytouTravel Distribution Account Director, BBC World News

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    ABTA0310_192_WTA.pdf Certified as a PDF/X1a file

  • ABTA0310_193_WTA.pdf Certified as a PDF/X1a file

  • World Travel Awards Grand Tour 2010

    Our events are attended by the top level decision makers - more than 70 percent of our attendees are Director level or above.

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    Dubai - Durban - Orlando - Antalya - Delhi - Rio de Janiero - London

    worldtravelawards.com

    The Oscars of the Travel IndustryWall Street Journal

    ABTA0310_194_WTA.pdf Certified as a PDF/X1a file

    ABTA0310_147_WTAABTA0310_148_WTAABTA0310_149_WTAABTA0310_150_WTAABTA0310_151_WTAABTA0310_152_WTAABTA0310_153_WTAABTA0310_154_WTAABTA0310_156_WTAABTA0310_157_WTAABTA0310_158_WTAABTA0310_159_WTAABTA0310_160_WTAABTA0310_161_WTAABTA0310_163_WTAABTA0310_165_WTAABTA0310_166_WTAABTA0310_167_WTAABTA0310_170_WTAABTA0310_171_WTAABTA0310_172_WTAABTA0310_173_WTAABTA0310_174_WTAABTA0310_176_WTAABTA0310_177_WTAABTA0310_180_WTAABTA0310_181_WTAABTA0310_182_WTAABTA0310_183_WTAABTA0310_185_WTAABTA0310_186_WTAABTA0310_187_WTAABTA0310_188_WTAABTA0310_189_WTAABTA0310_190_WTAABTA0310_191_WTAABTA0310_192_WTAABTA0310_193_WTAABTA0310_194_WTA.pdf

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    /CreateJDFFile false /Description > /Namespace [ (Adobe) (Common) (1.0) ] /OtherNamespaces [ > /FormElements false /GenerateStructure false /IncludeBookmarks false /IncludeHyperlinks false /IncludeInteractive false /IncludeLayers false /IncludeProfiles false /MultimediaHandling /UseObjectSettings /Namespace [ (Adobe) (CreativeSuite) (2.0) ] /PDFXOutputIntentProfileSelector /DocumentCMYK /PreserveEditing true /UntaggedCMYKHandling /LeaveUntagged /UntaggedRGBHandling /UseDocumentProfile /UseDocumentBleed false >> ]>> setdistillerparams> setpagedevice

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