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MGTO120s
Motivating Employees
Jian Liang
MGTO, HKUST
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Where We Are
Management
Basic Concepts
(Ch1)
Context
(ch3,4,& 5)
Retrospect
(ch2)
Plan(ch6,
7,8,& 9)
Organize(Ch 10
Lead ControlBasic
Concepts(Ch1)
Context
(ch3,4,& 5)
Retrospect
(ch2)
Plan(ch6,
7,8,& 9)
Organize(Ch 10,
11,12,13) Lead Control
Basic Concepts
(Ch1)
Context
(ch3,4,& 5)
Retrospect
(ch2)
Plan(ch6,
7,8,& 9)
Organize(Ch10,11 & 13)
Lead Control
Motivating employee(Ch16)
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Learning Objectives
What Is Motivation?• Define motivation.
• Explain motivation as a need-satisfying process.
Early Theories of Motivation• Describe the five levels in Maslow’s hierarchy and
how Maslow’s hierarchy can be used in motivational efforts.
• Discuss how Theory X and Theory Y managers approach motivation.
• Describe Herzberg’s motivation-hygiene theory.
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Learning Objectives (Cont’d)
Contemporary Theories of Motivation• Describe the three needs McClelland proposed as
being present in work settings.
• Describe the job characteristics model as a way to design motivating jobs.
• Discuss the motivation implications of equity theory.
• Contrast distributive justice and procedural justice.
• Explain the three key linkages in expectancy theory and their role in motivation.
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Let’s start from a comparison
What managers think employee want
1 Good pay
2 Job security
3 Promotion and growth
4 Good working conditions
5 Interesting work
6 Tactful discipline
7 Loyalty to employees
8 Full appreciation of work done
9 Help with personal problems
10 Feeling of being in on things
Employees really want
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4
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1
10
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2
9
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Adapted from Kenneth Kovoch, advanced Management Journal
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On the folly of rewarding A, while hoping for B
Managers who complain about lack of motivation in their workers might do well to consider the possibility that the reward systems they have installed are paying off for behavior other than what they are seeking…and this is what regularly frustrates societal efforts to bring about honest politicians and civic-minded managers.
—Steven Kerr (AME, 1995, p.13)
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What Is Motivation?
The processes that account for an individual’s willingness to exert high levels of effort to reach organizational goals, conditioned by the effort’s ability to satisfy some individual need. Effort: a measure of intensity or drive. Direction: toward organizational goals Need: personalized reason to exert effort Motivation works best when individual needs
are compatible with organizational goals.
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The Motivation Process
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Early Theories of Motivation
Maslow’s Hierarchy of Needs Theory Needs were categorized as five levels of lower-
to higher-order needs. Individuals must satisfy lower-order needs before
they can satisfy higher order needs. Satisfied needs will no longer motivate. Motivating a person depends on knowing at what
level that person is on the hierarchy. Hierarchy of needs
Lower-order (external): physiological, safety Higher-order (internal): social, esteem, self-
actualization
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Maslow’s Hierarchy of Needs http://www.ship.edu/~cgboeree/maslow.html
Self-Actualization
The drive to become what one is capable of becoming.
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“He wrote it to bring McGregor and me down to earth.”
--- Peter Drucker, 1995
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Early Theories of Motivation (cont’d)
McGregor’s Theory X and Theory Y Theory X
Assumes that workers have little ambition, dislike work, avoid responsibility, and require close supervision.
Theory Y Assumes that workers can exercise self-direction,
desire responsibility, and like to work. Motivation is maximized by participative
decision making, interesting jobs, and good group relations.
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Early Theories of Motivation (cont’d)
Herzberg’s Motivation-Hygiene Theory Job satisfaction and job dissatisfaction are
created by different factors.Hygiene factors: extrinsic
(environmental) factors that create job dissatisfaction.
Motivators: intrinsic (psychological) factors that create job satisfaction.
The opposite of satisfaction is not dissatisfaction, but rather no satisfaction
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Herzberg and his study
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Contrasting Views of Satisfaction-Dissatisfaction
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Herzberg’s Two-Factor TheoryHerzberg’s Two-Factor TheoryHerzberg’s Two-Factor TheoryHerzberg’s Two-Factor Theory
Hygiene FactorsHygiene Factors Motivational FactorsMotivational Factors
• Quality of supervision• Rate of pay• Company policies• Working conditions• Relations with others• Job security
• Quality of supervision• Rate of pay• Company policies• Working conditions• Relations with others• Job security
• Recognition
• Responsibility
• Achievement
• Interesting duties
• Opportunity for growth
• Recognition
• Responsibility
• Achievement
• Interesting duties
• Opportunity for growth
High HighJob Dissatisfaction Job Satisfaction0
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Functions of the Two Factors
Attempted to explain why job satisfaction does not result in increased performance.
Hygiene factor: simple keep the worker on the job---they keep him/her from going else-where for work. Its presence reduces dissatisfaction, and causes dissatisfaction. But it has no effect on motivation
Motivational factor: the presence will both satisfy and motivate employees. Their absence may not necessarily cause dissatisfaction, it will decrease motivation.
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Contemporary Theories of Motivation
Three-Needs Theory
Designing Motivating Jobs
Equity Theory
Expectancy Theory
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Motivation and Needs
Three-Needs Theory There are three major acquired needs that
are major motives in work. Need for achievement (nAch)
The drive to excel and succeed Need for power (nPow)
The need to influence the behavior of others Need of affiliation (nAff)
The desire for interpersonal relationships
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Projective tests
Rorschach inkblots. Thematic Apperception
Test (TAT): 31 ambiguous pictures
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Goal-Setting Theory
Setting goals that are accepted, specific, and challenging yet achievable will result in higher performance than having no or easy goals.
Benefits of Participation in Goal-Setting Increases the acceptance of goals. Fosters commitment to difficult, public goals. Provides for self-feedback (internal locus of
control) that guides behavior and motivates performance (self-efficacy).
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SpecificitySpecificity
ChallengeChallenge
FeedbackFeedback
ParticipationParticipation
CommitmentCommitment
Self-efficacySelf-efficacy
CharacteristicCharacteristic
ss
CultureCulture
Goal-Setting TheoryGoal-Setting Theory
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Designing Motivating Jobs
The way into which tasks can be combined to form complete jobs.
Factors influencing job design: Changing organizational environment/structure The organization’s technology Employees’ skill, abilities, and preferences
Job enlargement Increasing the scope (number of tasks) in a job.
Job enrichment Increasing responsibility and autonomy (depth) in a job.
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Designing Motivating Jobs (cont’d)
Job Characteristics Model (JCM) A conceptual framework for designing
motivating jobs that create meaningful work experiences that satisfy employees’ growth needs.
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Job Characteristics Model (JCM)
Five primary job characteristics: Skill variety: how many skills and
talents are needed? Task identity: does the job produce a
complete work? Task significance: how important is the
job? Autonomy: how much independence
does the jobholder have? Feedback: do workers know how well
they are doing?
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Job Characteristics Model
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Guidelines for Job Redesign
Source: J.R. Hackman and J.L. Suttle (eds.). Improving Life at Work (Glenview, IL: Scott, Foresman, 1977). With permission of the authors.
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Designing Motivating Jobs (cont’d)
Suggestions for Using the JCM Combine tasks (job enlargement) to create
more meaningful work. Create natural work units to make employees’
work important and whole. Establish external and internal client
relationships to provide feedback. Expand jobs vertically (job enrichment) by
giving employees more autonomy. Open feedback channels to let employees know
how well they are doing.
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Motivation and PerceptionEquity Theory
Proposes that employees perceive what they get from a job situation (outcomes) in relation to what they put in (inputs) and then compare their inputs-outcomes ratio with the inputs-outcomes ratios of relevant others. If the ratios are perceived as equal then a state of
equity (fairness) exists. If the ratios are perceived as unequal, inequity exists
and the person feels under- or over-rewarded. When inequities occur, employees will attempt to do
something to rebalance the ratios (seek justice).
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Motivation and Perception (cont’d)
Equity Theory (cont’d) Employee responses to perceived inequities:
Distort own or others’ ratios. Induce others to change their own inputs or outcomes. Change own inputs (increase or decrease efforts) or
outcomes (seek greater rewards). Choose a different comparison (referent) other
(person, systems, or self). Quit their job.
Employees are concerned with both the absolute and relative nature of organizational rewards.
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Equity Theory
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Motivation and Perception (cont’d)
Equity Theory (cont’d) Distributive justice
The perceived fairness of the amount and allocation of rewards among individuals (i.e., who received what).
Procedural justice The perceived fairness of the process
use to determine the distribution of rewards (i.e., how who received what).
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Motivation, Perception, and Behavior
Expectancy Theory States that an individual tends to act in a
certain way based on the expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual.
Key to the theory is understanding and managing employee goals and the linkages among and between effort, performance and rewards.
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Motivation, Perception, and Behavior (cont’d)
Core elements in expectancy theory Effort: employee abilities and
training/development Performance: valid appraisal systems Rewards (goals): understanding
employee needs
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Motivation, Perception, and Behavior (cont’d)
Expectancy Relationships Expectancy (effort-performance linkage)
The perceived probability that an individual’s effort will result in a certain level of performance.
Instrumentality The perception that a particular level of
performance will result in the attaining a desired outcome (reward).
Valence The attractiveness/importance of the performance
reward (outcome) to the individual.
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Simplified Expectancy Model
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Current Issues in Motivation
Motivating Professionals How are “Professionals” different?
Strong and long-term commitment to their field of expertise.
Loyalty is to their profession, not to the employer. Have the need to regularly update their knowledge. Don’t define their workweek as 8:00 am to 5:00
pm. Motivators for professionals
Job challenge Organizational support of their work
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Current Issues in Motivation (cont’d)
Motivating Contingent Workers Opportunity to become a permanent
employee Opportunity for training Equity in compensation and benefits
Motivating Low-Skilled, Minimum-Wage Employees Employee recognition programs Provision of sincere praise
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Extrinsic or Intrinsic Motivation?
Debate
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Extrinsic motivation
For: The bottom line:
economic rewards have to be competitive
Economic rewards are indicators of achievement and status
Incentive pay (to induce higher level of efforts)
Labor costs versus labor investment.
Against: Induces only temporary compliance. Pay is not a motivator. Rewards punish. Rewards rupture relationships. Rewards ignore reasons. Rewards discourage risk-taking. Rewards undermine interest.
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Intrinsic Motivation For:
The Hawthorn experiment; Individuals enjoy work, collective activities; Individuals respond to peer pressures, social
comparison; Socialization, professional training shape
behaviors; Against (?):
To what extent? Under what conditions?
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In general, the more cognitive sophistication and open-ended thinking that was required, the worse people performed when working for a reward.
— Aflie Kohn (2000, p. 55)
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Motivation: From Theory to Practice
Recognize individual
differences
Ensure that goalsare perceived as
attainable
Check the systemfor equity
Individualizerewards
Link rewardsto performance
Suggestionsfor
MotivatingEmployees
Use goalsDon’t ignore
money
Match peopleto jobs
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Cards from Two Hotels: Which One can Motivate You
Case Analysis
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Dear Guest:
The management of this hotel would greatly appreciate it if you would consider reusing your towels a second day. This would greatly help us reduce our operating costs. Please place any towels that you are willing to reuse back on the rack. This will tell housekeeping not to replace them.
Thank you very much.
Sincerely,
The management
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Dear Guest:
As a responsible citizen, you are probably concerned about doing your part to help preserve our fragile environment. If you are, the management of this hotel would like to suggest a way that you could make a real difference. Every year, millions of tons of detergent pollute our environment through the laundering of hotel towels that really don’t need to laundered. This is where you can help. If you are willing to reuse your towels, simple place them back on the rack. This will tell housekeeping not to replace them.
Thank you so much for doing your part in keeping our plant green.
Sincerely,
The management
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Summary and takeaways
Motivation and incentive matter. Incentives take different forms
Financial, social recognition Individual-based, collective-based Short-term, long-term
Motivations vary with— Work environments Different types of career lines Stages in the life course
A key managerial task is to figure out what motivates your employees and design your ‘incentive plan’ accordingly.
