Downer’s EAM Journey EAM Success through Integrated Technologies

Introduction

Uchiraka Yatawara Websphere Applications Manager E: Uchiraka.Yatawara@downergroup.com

Abhijeet Rajankar EAM Technical Manager E: Abhijeet.Rajankar@downergroup.com

Dean La Porte IBM Product Design E: dlaport@us.ibm.com

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Session Abstract

Introduction – Company and Project

Project Challenges – Both Business & Technology

Approach taken - Journey

Solutions selected and applied

Outcome, Lessons Learnt and Future Journey

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Downer Company Profile

• Overview • Leading provider of engineering and infrastructure &

asset management services to public and private sectors

• Located predominantly in Australia, New Zealand and the Asia-Pacific region

• Market Sectors • Minerals and Metals • Oil and Gas • Transport

• Power • Communications • Property

• Operating Divisions • Downer Infrastructure • Downer NZ • Downer Mining • Downer Rail

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Downer Rail

• Overview • The leading provider and maintainer of freight

and passenger rolling stock in Australia

• Operates • 3 engineering design centres • 4 manufacturing plants • 20+ maintenance facilities in Australia

• Asset Management Services

• Passenger rolling stock • Freight rolling stock • Simulators • Locomotives

• Operations and maintenance facilities

1. With clear strategic intent, you can find opportunities that you may not have realised existed

2. Use major projects to help define your strategy or consolidate your smaller projects to create critical mass

3. Once you have clear strategic direction align support structures early to start building internal capabilities

EAM Strategy – 3 Key Points

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Waratah Train Project

In 2006 Downer entered in to an agreement as a major contractor to the Waratah Train Project as part of the Public Private Partnership (PPP). WTP is the largest rolling stock procurement project ever undertaken in Australia.

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Sydney’s Waratah Train Innovation

Named after the state of NSW’s floral emblem ‘WARATAH’

Comprises of 2 driver cars, 4 motor cars and 2 trailer cars

Live video streaming with 150+ CCTV cameras per train

Energy efficient LED lighting – World’s first for passenger trains

3G network connectivity

Automatic Climate Control

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Sydney’s Rail Transportation

306 Railway stations within the metropolitan of Sydney

Over 1 million passenger journeys are made daily

2060KM+ of railway tracks only within the Sydney metropolitan Waratah trains to replace 50% of Sydney’s existing train fleet

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Waratah Train Project - Current Status

72 Waratah trains are in passenger service

6 more trains are in current production

Expected completion is mid 2014 Supply chain improvements to fast track manufacturing

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Three Core Project Elements

1. Designing, building and commissioning the Auburn Maintenance Centre 2. Designing, building and commissioning 78 eight-car train sets for use on the Sydney rail network 3. Maintaining all 78 train sets as part of a 30-year Through-Life-Support contract

Auburn Maintenance Centre

30-year Through-Life- Support contract

78 eight-car train sets

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Systems Opportunity

A ‘best of breed’ approach to an EAM solution

Highly available platform for real-time transactions

IBM products were selected as the core platform Provides a focus to build and align support capability

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System Challenges

• Application Roadmap

• System support & maintenance

• Bespoke solutions

• Multiple Legacy systems • Manufacture • Maintenance • Costing

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Project Challenges

• Managing asset configuration and maintenance activities

• Ability to effectively manage a detailed contract with multiple stakeholders

• Ability to integrate with multiple systems via highly available integration platform

• Ability to maintain integration to and from legacy systems

Supporting ‘state of the art’ fleet rollout

30-year Through-Life- Support contract

High priority real-time B2B Transactions

Legacy Systems and Business

Transformation

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Why IBM Technologies?

Existing implementation across the organization

Industry specific EAM solutions

Internal capabilities

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IBM Product Suite

• IBM Maximo Enterprise Asset Manager • IBM Maximo Asset Configuration Manager • IBM Maximo for Transportation • IBM Maximo Service Request Manager • IBM Maximo Calibration • IBM SLA Manager • IBM Maximo Adaptor for Microsoft Project • IBM Maximo for Service Providers • IBM Websphere Message Broker • IBM Websphere MQ • IBM Websphere Partner Gateway • IBM Websphere Application Server • IBM Tivoli Omnibus and Network Manager • IBM Tivoli NetCool/Omnibus Gateway • IBM Smart Cloud Control Desk

Maximo Integration Framework (MIF)

• Event driven, real time, rules based integration • Application configuration • Integrated Security • Proactive Notification and Reprocessing • Native synchronous and asynchronous Web services • Highly scalable • Integrate any Maximo object • Over 75 pre-built integrations • Product adapters to

SAP and Oracle

Enterprise Applications

Maximo M I F File (FTP)

Messaging e.g MQ Series

EAI

Interface Tables

Interface Tables

JDBC

Maximo IS

XML DSF

JMS

HTTP

Connectivity

Delivered Integrations

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Cost Management

Chart m Accounts

Tr-ansactlons

Sto.-e.-ooms

Items

Inventory

Balance

Mater-la! Reservations

Mate.-lal Issues

Pu.-chase Requisitions

Pu.-chase Or-der-s

Receipts

Invoices

Assets

Locations

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II Downer

Fleet Management Facilities System (FMFS)

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“A Day in the Life of the Business..”

OPERATIONS Train schedules refined to optimise use of fleet Trains monitored in operation to minimise Incidents Faults identified/analysed -> preventive maintenance MAINTENANCE Work orders issued to maintenance personnel Scheduled maintenance performed Faults rectified CONTRACTUAL Daily negotiation of all invoice affecting items Required number of trains made available to operate Daily Performance monitoring & revenue calculation Monthly invoice calculated & supporting data provided

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FMFS Solution in Focus

The Fleet Management Facilities System (FMFS) is a customisable, reusable application that integrates all aspects of the value chain and provides interoperability with customer’s applications.

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Maintenance Management Information System (MMIS)

Maintenance Management Information System (MMIS)

Preventative Maintenance

Incident Management

Fault Management

Set Data Management

ReimbursableManagement

MMIS(Maximo)

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Integration Platform

Integration with highly available down-stream applications

Highly available transactional B2B Gateway

Traceability of high priority transactions

Ensure secured transactions between Downer and the client

Streamlined Service integration model to communicate to trains

Internal legacy systems were not included

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Integration Platform

Integration with Specialized Equipment

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Integrated Service Management

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Customized Tivoli products are used for monitoring trains

Monitor the high availability and the scalability

Waratah trains are sending feeds to Maximo

Netcool OMNIBUS and Tivoli Monitoring are used

Alert Management System (AMS)

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Fleet Network Display (FND)

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Train Crew Display Emulator (TCDE)

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Set Planning & Analysis (SPA)

Lessons Learned

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Ensure operational requirements are not disconnected from contract negotiations

Ensure there is a clear plan and focus for legacy system integration and data management

Timing of training is equally as important as the provision

Key Business Outcomes

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Day to day processes are streamlined

Up skilling users with leading edge Asset Management System

Perform Maintenance – both Proactive and Reactive

Defining and Managing KPIs

High priority, transactional Business-to-Business Gateway

Supply Chain Automation

Enterprise level integration architecture

Next Phase of the EAM Journey

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Keep up to date with changing technology

Stay abreast of the new solutions from the IBM product suite and roadmap

Leverage FMFS solutions in other business areas

Focus on current rail contracts to leverage FMFS solutions

Align with broader Application strategy

Application Roadmap with planned review phased across organisation

Busin

ess

Enga

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ent

Future Projects

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Rolling out integrated condition based maintenance

Maximo Scheduler for planning and execution of PMs

Leveraging EAM practice in the other business areas

Expanding deployment of Maximo and Websphere

Utilizing Maximo for service provider

Further Information & Contacts

Uchiraka Yatawara – Websphere Applications Manager E: Uchiraka.Yatawara@downergroup.com M: +61 437 099 677

Abhijeet Rajankar – EAM Technical Manager E: Abhijeet.Rajankar@downergroup.com M: +61 421 716 556 Dean La Porte – IBM Product Design E: dlaport@us.ibm.com M: +1 978 899 2588

Downer Website: www.downergroup.com