door supervision level 2€¦ · - courtesy - self discipline - diplomacy ... security staff do not...

Door Supervision Level 2

• Certificate in DS consist of following 4 Units

• Unit 1- Working in the Private Security

• Unit 2- Working as a Door Supervisor

• Unit 3- Conflict Management for the Private Security Industry

• Unit 4- Physical Intervention Skills for the Private Security Industry

Door Supervisor - s 1

• Certificate in DS consist of following 4 Units

• Unit 1- Working in the Private Security

• Unit 2- Working as a Door Supervisor

• Unit 3- Conflict Management for the Private Security Industry

• Unit 4- Physical Intervention Skills for the Private Security Industry

• Learners age 18

• Unit - 1, 60 Question need 45 to pass



• Unit - 4, Internal Assessment and Practical

• Minimum Passing Marks 75%

• Mob 07947689984

• Tel 0208 709 2043

• http://www.manteccollege.co.uk


• Total Hours 45

• Minimum Guided Hours 32.5

• non-contact activities 12.5

• Min 4 Days class

• Mob 07947689984

• Tel 0208 709 2043

• http://www.mantec.uk.com/Learning


Responses to accidents andinjuries in the workplace

• First aid is defined as the initial or immediate assistance given to someone who has been injured or taken ill, before the arrival of the ambulance, a doctor or other qualified person.

• The main aims of first aid are to:

• Preserve life

• Prevent the condition from worsening

• Promote recovery

• Employers are required by law to provide adequate personal, training, equipment or facilities to any staff or visitors entering a site.

• As a security operative you must know what your sites policy is for providing first aid, you must know what you are expected to do in a medical emergency, and you must know who the qualified first aiders are on the site. You may even be required to undergo first aid training yourself.


Communication• Easily pronounced words or phrases are used to convey certain standard messages

over the air. This is to avoid unnecessary repetition and free the airways as quickly as possible.

•

• OVER: End of transmission and a response is expected.

• OUT: End of transmission and no response is required.

• ROGER or

• RECEIVED: Message received and message understood.

• SAY AGAIN: Repeat your message.

• WAIT OR Indicates unable to reply immediately and

• STANDBY: normally followed with an indication of time

• ETA: Estimated time of arrival.

• ETD: Estimated time of departure.


Conflict Management

• A - Alpha

• B - Bravo

• C - Charlie

• D - Delta

• E - Echo

• F - Foxtrot

• G - Golf

• H - Hotel

• I - India

• J - Juliet

• K - Kilo

• L - Lima

• M - Mike

• N - November

• O - Oscar

• P - Papa

• Q - Quebec

• R - Romeo

• S - Sierra

• T - Tango

• U - Uniform

• V - Victor

• W - Whiskey

• X - X-ray

• Y - Yankee

• Z - Zulu

Conflict Management 6

Common Units


Qualifications Common Units

Security Guarding (U1 )Working in the Private Security Industry (U3)Conflict Management for the Private Security Industry

Door Supervision (U1)Working in the Private Security Industry (U3)Conflict Management for the Private Security Industry

Close Protection (U1 )Working in the Private Security Industry

Vehicle Immobilisation

(U1)Working in the Private Security Industry (U3 )Conflict Management for the Private Security Industry

CCTV Operations (U1 )Working in the Private Security Industry (U3)Conflict Management for the Private Security Industry

Working as Door Supervisor

• Working as a Door Supervisor • Understand the behaviour appropriate for individual door supervisors

• Understand elements of civil and criminal law relevant to door supervisors

• Understand admission policies and search procedures

• Understand the powers of citizen’s arrest and related procedures

• Understand relevant drug legislation and its relevance to the role of the door Supervisor

• Understand incident recording and crime scene preservation

• Understand licensing law and social responsibility relating to licensed premises

• Understand safety and security issues relevant to door supervisors


Enforcement

• To work without a Licence is criminal offence

• Summary conviction at magistrate court

• Maximum penalty 6 month imprisonment & or fine up to £5000/

• Trial on indictment at the Crown court

• Unlimited fine or 5 year imprisonment


Roles and Responsibilities• THE ROLE OF THE Door Supervisor

As per BSI code BS 7960 DS is:

• a person employed by management of any licensed premises or event, Who has the authority of:-

• Controlling Entry– Certain People

– Certain Item

• Maintaining Order – Door supervisors watch for behaviour

inside the venue which could• Spoil the enjoyment of the customer

• Threaten safety of customers

• Put the venue’s licence at risk

• THE MAIN OBJECTIVES OF A DOOR SUPERVISOR-

• The protection of life

• Protect of property and premises

• Prevent of loss / waste

• The prevent and deterring of crime

• QUALITIES - Door Supervisor

- Honesty - Reliability

- Dedication - Trustworthiness -

- Tact - Approachability

- Courtesy - Self discipline

- Diplomacy - Co-operation

•


Behavioural Standards• Conduct and Dress - 3Ps!

• Positive

• Polite

• Professional• PROFESSIONAL IMAGE

• Be a good and communicator

• Be friendly, but polite and fair

• Be observant and vigilant

• Report all incidents

• Be approachable & understanding

• Develop a knowledge of local services and amenities

• BARRIERS TO PROFESSIONALISM

• Lack of co-operation

• Poor attitude, Poor communication

• Drinking alcohol or under the influence of alcohol or drugs

• Possessing threatening items

• Using language that is defamatory or abusive

• Abusing his/her position of trust

• Accepting bribes

• Giving preferential treatment to certain customers

• Showing a lack of commitment and/or confidence

• 11Door Supervisor - s

Empathy• Empathy is a feeling different from sympathy. When one is sympathetic,

one implies pity but maintains distance from another person’s feelings. Empathy is more a sense that one can truly understand or imagine the depth of another person’s feelings. It implies feeling with a person, rather than feeling sorry for a person.

• Examples

– I can see how this would have upset you ...

– I am sorry this happened to you....

– I m sorry you had to queue for so long ....

– I understand that you feel ......


Behavioural Standards

• Types of Behaviour:

-1) Assertive -2) Aggressive -3) Passive

• Assertive Behaviour

• Stating clearly what you want, feel &think

• Acknowledge other peoples view points

• Making decisions for yourself

• Standing up for yourself

• Being firm but fair, polite, positive l

• Look for constructive ways to resolve problems and issues

• Having a relaxed posture and facial expression

• Aggressive Behaviour...

• Pointing or Finger-wagging

• Shouting , Glaring

• Threatening , Giving orders

• Interrupting, Blaming others

• Putting others down

• Making assumptions

• Passive Behaviour

• Apologising a lot , Always smiling

• Not making eye contact

• Putting yourself down , Fidgeting

• Rambling speech , Backing down

• Having a quiet strained voice


Behavioural Standards• THE SIA’S CODE OF BEHAVIOUR

• Personal appearance

• Wear clothing which is smart, presentable, easily identifiable

• Wear his/her Security Industry Authority licence on the outside of clothing whilst on duty displaying the photograph side

• Professional attitude and skills

• Greet visitors in a friendly and courteous manner

• Act fairly and not discriminate on the grounds of gender, sexual orientation, ethnicity, disability

• Carry out his/her duties in a professional and courteous manner a

• Use moderate language, which is not defamatory or abusive, Be fit for work and remain alert at all times

• General Conduct

• Not drink alcohol or be under the influence of alcohol or drugs

• Not display preferential treatment towards individuals

• Never abuse his/her position of authority

• Never carry any item which is, or could be, considered to be threatening

• Report all incidents to the management

• Organisational values / Custom


ARREST

• Reasons for Arrest

• a) The person making the arrest has reasonable grounds for

• believing that for any of the reasons mentioned in subsection (4) it

• is necessary to arrest the person in question.

• b) It appears to the person making the arrest that it is not reasonably practicable for a constable to make it instead.

• 4. The reasons are to prevent the person in question:

• a) Causing physical injury to himself or any other person.

• b) Suffering physical injury.

• c) Causing loss of, or damage to, property.

• d) Making off before a constable can assume responsibility for him.


Summary offence Triable either way offences Indictable offences

Tried in the Magistrates Court Can be tried in the Magistrates

Court or Crown Court

Tried in the Crown Court

Some serious matters can be dealt

with in this way, such as assaulting a

police officer in the execution of

his/her duty, interfering with a motor

vehicle, drunk-driving offences, using

threatening words/behaviour, or taking

a motor vehicle without the owner’s

consent.

For some offences, the defendant

has a choice of trial in the Crown

Court before a jury, or a summary trial

in front of three lay magistrates.

These are the most serious offences

and can only be tried in the Crown

Court, before a jury and a single

professional judge. Crimes such as

murder and rape are indictable crimes

only.

No rights of citizen’s arrest Citizen’s arrest Citizen’s arrest


No power of arrest Indictable offence

Trespass Theft

Common assault Robbery

Vagrancy Burglary

Prostitution Aggravated assault(including ABH & GBH and sexual)

Criminal damage including arson

Unlawful possession of weapons including firearm offences

Unlawful possession of drugs

Murder and manslaughter

Rape, Sexual Assaults

Security staff do not have any additional powers of arrest.

ARREST• An arrest can only be made if the person:

– Is in the act of committing an indictable offence,

– Has committed an indictable offence

• Or if there is reasonable grounds for suspecting that an indictable offence will be committed.

• An arrest can only be made when the person making the arrest has reasonable grounds for believing that for any of the following reasons:

• The person in question may cause physical injury to himself or any other person

• To prevent the person in question suffering physical injury

• To prevent the person in question causing loss or damage to property

• To prevent the person in question making off before a constable can assume responsibility for him


ARREST• ARREST PROCEDURES

• PACE Code of Practice Code states:

Any arrested person must be given:

• Sufficient information to enable them to understand they have been

• deprived of their liberty and The reason they have been arrested,

• The door supervisor should tell the person:

• 1. Who he/she is: “I am a member of the door team here…”

• 2. That he/she is arresting them: “ You are under arrest…”

• 3. The reason for the arrest: “…for being in possession of a controlled drug”

• 4. The grounds for the arrest: “I believe that this is a wrap of an illegal drug”

• 5. That the police will be called: “We are calling the police and you must wait here until they arrive.”


LICENSING LAW

• The Licensing Act 2003 brings 6 existing licensing system together, Alcohol, Public Entertainment, Cinemas, Theatres, Late night refreshment and night cafes.

• The 4 Licensing Objectives.

• The prevention of crime and disorder;

• Public safety;

• The prevention of unreasonable reduction of the living and working amenity and environment of interested parties in the vicinity

• The protection of children from harm.

• New change:- 24/7 opening hours , Single Licence

• It is the Licensing Authority that will issue the licence


LICENSING LAW

• TYPES OF LICENCES

• Personal Licences (sell/supply alchoal, must

be aged 18 or over and possess a recognised qualification, must not have had his personal

licence forfeited within a five year period )

• Premises Licence, (authorise holder of the licence to use the premises to which the licence relates ("the licensed premises”) for licensable activities.)

• Club premises certificates will provide authorisation for qualifying clubs to use club premises for qualifying club activities. The qualifying club activities

• are a subset of the licensable activities)

• Objectives of Licensing are:

• The prevention of crime and

disorder;

• Public safety;

• The prevention of unreasonable reduction of the living and working amenity and environment

• The protection of children from harm.

• Licensing authorities will have the power, on review of a premised licence, to suspend or revoke the licence


6- LICENSING LAW

• RIGHTS AND DUTIES• REFUSING ENTRY, DS has the

right to refuse entry to anyone whose presence on the premises would subject the licensee to a penalty. Examples drunk or acting disorderly.

• Ejecting Customers

• As a last resort the DS may have to physically eject them from the premises if they refuse to leave. (Trespass )

• A lawful occupier is someone who owns, occupies or has control over a property.

• Licensed premises offer what is called an “open invitation” to members . DS may ask customers to leave at any stage if they breach any:

• Criminal Laws

• Licensing Laws

• House rules or conditions, or

• If their behaviour becomes unacceptable


LICENSING LAW

• The Ejection procedure, REACT• R Request him to leave

• E Explain the reasons for the request

• A Appeal for him to leave, explaining what will happen if he does not

• C Confirm that he still refuses to leave peacefully

• T Take action (eject him from the premises)

• Offences Relating to Drunk and Disorderly Behaviour

• Fails to leave, when requested to do so by a constable or any persons above, or Who enters or attempts to enter while drunk or disorderly, when requested not to do so


LICENSING LAW


The offences under the Licensing Act relating to children are as follows:It is an offence to allow an unaccompanied child under 16 on licensed premises used exclusively or primarily for the supply of alcohol. This would include pubs and bars where restaurant and food facilities are not provided as a permanent feature.

For any person to sell alcohol to a child or young person.To knowingly allow the sale of alcohol to a child or young person.For a child or young person to buy or attempt to buy alcohol.For a child to knowingly consume alcohol on premises holding a premises licence, although the same exceptions apply when it comes to young people consuming beer, cider, wine and perry with a meal.

Accompanied children are generally allowed on licensed premises. However, the 2003 Act allows the Licensing Authority to tailor the operating schedule for each premises licence. The general rule is that where there is no risk of harm to children, special conditions are unlikely.

Conditions would be likely to be set in premises: • Offering lap dancing or striptease • With a history of drug dealing problems • Where alcohol has been sold to minors • Where films/plays of an inappropriate nature are displayed • Where there are concerns about paedophilia• Where there is a concern or history of violent or disorderly behaviour.

LICENSING LAW• Under Age Persons• Acceptable forms of proof of age:

- Age Cards, Driver’s Licence , Passport , Birth Certificate supported with bus or rail passes, Student Union cards, Citizen Identity cards

• It an offence to admit children under the age of 16 to certain categories of relevant premises, if an adult does not accompany.

• Sale of alcohol to children

• Purchase of alcohol by or on behalf of children

• It is an offence under the Police Act 1996 to obstruct an officer of the Local Authority, Licensing Officers, Fire Inspectors, Health and Safety at Work Inspectors, Environmental Health Officers, Surveyors of Ships and any person prescribed (later) by the Act.


Drugs Awareness• THE MISUSE OF DRUGS ACT 1971

• The Misuse of Drugs Act 1971 makes it a criminal offence to unlawfully possess, unlawfully possess with intent to supply, supply, or offer to supply any substance classified as a controlled drug. The Act also created offences for owners of premises, allowing or permitting offences under the Act.

• THE PUBLIC ENTERTAINMENTS LICENCES (DRUG MISUSE) ACT 1997

• This act allows the appropriate authorities to close down nightclubs that are considered to have serious problems in relation to the =supply or use of controlled drugs.


Drugs Awareness• Classes of Drugs


Type of Drug For Possession For Production/Dealing

Class A

Includes: Ecstasy, LSD, Heroin,

Morphine, Diconal, Cocaine,

Psilocybin (Magic Mushrooms),

Temazepam and Methadone.

Up to 7 years imprisonment or

an unlimited fine or both.

Up to life imprisonment or an

unlimited fine or both

Class B

Includes: Amphetamine, DF118

and Codeine, Cannabis.


an unlimited fine or both

Up to 14 years imprisonment

or an unlimited fine or both

Class C

Includes: painkillers

etc and tranquillisers incl

benzodiazepines (Valium). This

applies to Librium, Ativan and

Temgesic.


an unlimited fine or both

Up to 14 years imprisonment

for cannabis and 5 years for

other Class C drugs or an

unlimited fine or both

Drug


The unlawful possession of Class A, B and C

drugs are all indictable offences. The supplying

and offering to supply of all of these categories of

drugs are also indictable offences. Persons

unlawfully in possession of any controlled drug

could face arrest.

Drugs Awareness

• POLICE POWERS

• Under Misuse of Drugs Act 1971 gives police officers and the courts various powers. Police officers can stop and search people in a public place or places to which the public have access.

• OFFENCES RELATING TO THE MANAGEMENT OR SUPERVISION OF

PREMISES


Drugs Awareness• TYPES OF ILLEGAL DRUGS

• Drugs come in many forms and have many different effects.

• Drugs can be grouped into 3 main types can assist identification:

• Stimulants

• Depressants

• Hallucinogens


Group Name Colour Symptoms

Stimulants MDMA (Ecstasy) come in a variety of colours, often sold in tablet form

person who has taken it feels very energetic and carefree

Amphetaminecommonly as Speed, and also Uppers, Whizz,

sold as a white, or off-white powder, also sold in tablet form

feels more confident and has a lot more energy. Lose appetite

Drugs Awareness



Stimulants Cocaine and Crack(White powder snorted/smoked)

Cocaine is sold as a white powder, usually snorted

effects on the mind and body if used regularly are similar to amphetamine

Stimulants Amyl and Butyl Nitrate

These are vapours,inhaled through the mouth or nose a

Person who has inhaled these vapours feels a rushing sensation as their blood vessels dilate

Stimulants Viagra this drug is blue in colour and diamond shaped

effects include increased sex drive and increased energy levels.

Depressants Rohypnol (Flunitrazepam)

through spiked drinks and is used by rapists to overcome their victims

Rohypnol is a powerfulTranquilliser administered. The person will slip into a trance like state

Depressants Heroin comes as a lightbrown powder

slows down the brain and also the things that the body does

Depressants Tranquillisers known as Tranx, Benzos, Eggs, Jellies

come as tablets orcapsules

Tranquillisers have a calming effect and stop people feeling anxious

7 - Drugs Awareness



Depressants) Methadone comes as a green or yellowish liquid.

Same impact as Heroin, but the effect is less intense and lasts longer

Hallucinogens Lysergic Acid Diethylamide (LSD)known as Acid & Trips

sold in small amounts,which have been soaked into blotting paper printed with various designs.

effect produced by acid is called a trip and the person usually starts tripping within about an hour of taking it.

Hallucinogens Cannabispowder dried leaf of the cannabis plant, usually mixed with tobacco and smoked

comes as a light brown powder

It makes the person feel relaxed and because it is a mild hallucinogen, they can find colours and sounds brighter and sharper.

Psilocybin (Magic Mushrooms)

Supplied in all forms –whether dried, packaged mushrooms or fresh

The hallucinatory effects of the drug can make people at risk of accidents,

Drugs Awareness

• THE Door Supervisor ’S RESPONSIBILITY FOR DRUGUSERS• The preservation of life drug users, avoiding injury /danger

• The preservation of evidence of drug use

• Possible Indicators of Drug Abuse


Increased Absenteeism

- Unexcused absences

- Excessive disability

- Repeated short absences

- Improbable excuses for absences

- Abnormally high absences

-Excessive tardiness

On the Job Absenteeism

- Continued absences station

-Increased number and length of

„coffee breaks‟,

- Physical illness on the job

Concentration Problems

- Work requires greater effort

- Easily distracted

Confusion

- Difficulty in recalling instructions

- Increasing difficulty in handling and

completing assignments

- Difficulty in recalling own mistakes

Spasmodic Work Patterns

- Extremes in quality of work

Lowered Job Efficiency

- Wasted time

- Poor decision making

Friction with Other Employees

- Over-reaction to real criticism

- Complaints from co-workers

- Unreasonable resentments

- Avoidance of associates

Drugs Awareness

• Signs of Drug Use and

• DEALING WITH CUSTOMERS FOUND IN POSSESSION OF DRUGS

• Supplying or possessing Drugs is a “indictable offences” and, as such, door supervisors have powers of arrest. It is, however, reasonable to ask an individual what any discovered substance is, and why they have it. In all drug-related arrests door supervisors must take special care to keep observations on each person arrested, in case they try to dispose of evidence prior to the arrival of police.


- Syringes and needles from injecting

- Scorched tinfoil from smoking heroin or crack

- Razor blades, penknives and credit cards from

cutting drugs

- Straws or rolled up bank notes from snorting

cocaine

-Burnt spoons/cotton wool filters from preparing for

injection

--

- Discarded citric acid or lemon juice from

heroin taking

- Discarded magazine paper “wraps”

- Discarded small pieces of cling film

- Discarded small self-seal bags

- Cigarette ends with rolled cardboard filters

-Torn cardboard or “Rizla” packets (cannabis)

-- Small pipes from smoking a variety of drugs

Drugs Awareness

• Procedure for Handling Seized Drugs1 ) Whenever DS seize drugs from a person, they must be immediately handed over to

either the manager or the person in charge of the door staff.

2) DS should not place confiscated drugs in their pockets,

3) Use tamper proof evidence bags for use by staff.

4) Any arrests/seizures/ejections concerning controlled drugs should be noted in either the door supervisor’s notebook or the occurrence book.

5) Behaviour of drug dealers can include: Frequent visits to the toilet, garden or car park, followed by different people • Regular short visits to a suspect by a runner or minder • A person on the alert for being observed. Suspected dealers are likely to spend time looking out for other people who might be observing them • A person protected by, or having their movements hidden by a screen of minders. If the dealer is arrested the minders may try take the drugs into their possession before the bust, to protect the dealer • A person that stays awhile and has a lot of friends that stay short periods • Lots of hand or body contact with people.


7 - Drugs Awareness

• Procedure for Handling Seized Drugs1 ) Whenever DS seize drugs from a person, they must be immediately handed over to

either the manager or the person in charge of the door staff.

2) DS should not place confiscated drugs in their pockets,

3) Use tamper proof evidence bags for use by staff.

4) Any arrests/seizures/ejections concerning controlled drugs should be noted in either the door supervisor’s notebook or the occurrence book.


Drugs Awareness

• DISPOSAL OF CONTAMINATED WASTE• In the event of a syringe or needle being found, the following methods and

• procedures should be followed to reduce the chance of possible infection.

• 1. All body fluid must be treated as a maximum risk where present.

• 2. The following equipment should be available to staff:

• Sharps box

• Apron and gloves

• Yellow biohazard bags

• Disinfectant

• Disposable paper towels

• Antiseptic wipes


Searching• Lawful Authority to carry weapon

• Firearms/CS Gas

• Any person found in possession of a firearm or CS gas is committing an

• indictable offence and should be arrested and the weapon confiscated. The police should be informed immediately.

• Sulphuric Acid

• Any person found in the possession of sulphuric acid in any form should be arrested and the acid confiscated. The police should be informed immediately.

• Recording Articles

• Any search resulting in the finding of an offensive weapon must be

• recorded in either a specific search register, or in the security incident-book. Such records should contain:

• Date and time of the search

• Person conducting the search

• Name and address of the person

• Signature of the person

• Description of

• Time handed over to the police

• Name and warrant number of the

receiving police officer


Searching

• SEARCHING OF PREMISES

• Before the opening of any venue, door supervisors should carry out an

effective search of the premises. The purpose of this search is to check that:

Fire and emergency doors are not blocked

Windows and skylights are secure

Public access points are clear

Security equipment, i.e. lighting, alarms, locks and bolts are in working order

• All areas a

• Conditions of Entry and Permission to Search

• The door supervisor is not a police officer. This means that he/she: has no automatic legal right to search another person.

• Must never use force


Searching• Obtain their permission.

• Prominent display of search notice

• For reasons of safety obtain possible evidence, CCTV

• be advised of the search policy by

• prominently displayed notices

• THE 4PS OF SEARCHING

• Permission

• Polite

• Positive

• Professional

• TYPES OF SEARCH

• General

• Random

• Specific


NOTE:-

Remember: only women can search women and

only men can search men.

Male door supervisors can search a female's

handbag without her consent.

Health & Safety Briefing • Searching Bag :

• Ask the person to place the bag onto the table in front of any witnesses and to empty the contents of the bag onto the table • Ask the person to show you that the inside of their bag and compartments are empty.

• A male may search a female’s bag and a female may search a male’s bag if consent is given. However, particular discretion and sensitivity should be exercised and where possible the ‘gender rule’ should still be applied, particularly when dealing with unfamiliar cultures.

• Precautions: Use Personal Protective Equipment, such as safety gloves, will help protect from bio-hazards

• • Self-search techniques will reduce the risk of needle stick activities, the risk of contact with bio-hazards, the risk of violence, the risk of accusations of planting evidence, contact with drugs and weapons

• • Use of dedicated search area reduces the risk of violence as the person being searched is isolated from others. Where such


Health & Safety Briefing • Actions to take in the event of a search refusal

• On entry – Inform them that you cannot allow entry without carrying out the search

• On exit– Inform them that if they refuse, senior management will be called and the police may be contacted

• As a door supervisor, you must never use force to detain a person refusing to be searched. Everyone has the right to refuse a search. If the person refuses to remain with you whilst you are awaiting a decision by management or awaiting their arrival, you should take as much detail as possible, i.e. name, address, description, etc, and pass this on to management as an incident report.


Search Documents• Search register

• This is likely to include: The name of the person being searched • The address of the person being searched • The name of the person undertaking the search • The name of the person(s) witnessing the search • The date and time that the search was undertaken • Details of any items illicit or illegal items found • Details of any items confiscated and how they are stored secured.

• Incident report

• The incident report might be completed it illegal items are found, there are issues with the customer or something out of the ordinary happens. The report is completed immediately after the incident and provides a wider view of the event than the search register..

• Search Report

• A search report might be completed, usually as an alternative to an incident report. It will cover the same items as an incident report, but unlike an incident report, is only used for reporting details associated with searches.


8 - Searching

• How should a door supervisor search clothing?

• Do not put hands into pockets, bags, Ask the owner to self-search, i.e. empty their own bags and pockets

• OFFENSIVE WEAPONS Definition

• `An offensive weapon is any article made or adapted for use for causing injury to a person.

• It is an offence for any person, without lawful authority or reasonable excuse, to have with them an offensive weapon in a public place.

1- Articles made for causing injury

2- Articles adapted for causing injury

3- Articles intended to cause injury

• Bladed or Sharply Pointed Articles

‘It is an offence for a person to have

with him any article which has a blade,

or is sharply pointed, in a public place.

' (blade exceeds 3"/7.62cm)

Examples(home-made knives, screwdrivers, sharpened combs or brushes, sharpened belt )


10- Emergency Procedures• What is an EMERGENCY?

• “Types of Emergency

• Fire , Flood , Bomb threat , Break in , Accident involving injuryGas leak , Chemical spillage etc

• Points to consider for Planning and preparing of emergencies

• Read and understand assignment inst. (contain all emergency procedures

• Location of emergency telephones

• Knowledge of radio procedures

• Fire hydrants and related fire fighting equipment

• Emergency isolations (Gas/Electric/Water etc)

• Contact numbers of key personnel

• Emergency Telephone Calls (999)• Service (Police, Fire, Ambulance)


Recording Incidents &Crime Scene Preservation

• REASONS FOR RECORDS

• TYPES OF RECORDS

• An individual pocketbook

• An incident log-book

• An incident report

• The format of a report

• A heading detailing the report contents

• For whom the report is intended

• Your position

• Date/ time & Place of incident

• What you saw , What happened

• What you were told

• What action you took

• What the result was

• Names and details of any persons involved and/or witnesses

• Any relevant descriptions of people/property



• The types of incidents that are recorded,

• General Incidents

• Any customers refused entry at the door

• Any ejections from the premises - may need to call the police

• Any accidents

• Any staff or customers injured during incidents – may need to call the police

• Any first aid rendered

• Details of any lost or found property

Any visits by police, fire brigade or council officials

• Incidents requiring the Police to be called

• Any articles found and seized during searches

• Any use of force

• Any crime discovered such as burglary or assault

• Any suspect package discovered

• Any disorderly or violent customers



• ABC of a report

• A = Accurate

• B = Brief

• C = Clear

• STATEMENTS

• TYPES OF EVIDENCE

• "Anything produced before a court which tends to prove or disprove the guilt of a person.“

• Direct Evidence is what the Door Supervisor actually saw, heard, or experienced him/herself.

Circumstantial evidence is facts that tend to point to a conclusion.

• Primary (or Best Evidence) and Secondary Evidence

• The original documents or objects involved in the case are primary

• evidence such as an original statement or an original receipt. Secondary

• evidence is copies of original evidence.



• Principles of Crime Scene Preservation

• There are three important principles to crime scene preservation:

• 1. Preventing evidence from being contaminated

• For example, adding footprints to a scene, or leaving any other items

• at the scene which were not there at the time.

• 2. Preventing evidence from being destroyed

• For example, smudging fingerprints, or walking on footprints in blood

• 3. Preventing evidence from being moved

• For example, glasses being moved, or furniture being re-arranged

• Do Not Touch Anything

• If ever door staff do come across the scene of a major incident, such as a

• serious assault or a rape, they should:-

• Evaluate the scene, Preserve the scene

• Inform the first police officer on the scene what they have done


Type of Evidences• Type of Evidences

Direct Observed by the security officer

Circumstantial The situation appears to indicate a person’s guilt

Documentary Statements, incident reports, technical records, pocket book notes, logs & registers, etc

Real Objects produced for inspection at trial

Primary Original documentation or CCTV footage

Secondary Copies of original documentation

Forensic Hair, blood, skin cells left by a person

Oral Spoken evidence given by a witness in court, usually on oath

Expert A person who is a specialist in a subject, often technical, who may present

his/her expert opinion without having been a witness to any occurrence relatingto the lawsuit or criminal case

Hearsay Evidence based on the reports of others rather than the personal knowledge of a witness and therefore generally not admissible as testimony

Class A street NamesDrug Street names Appearance

Heroin

(Diamorphine)

Smack,H,Horse,Skag,Brown,

Gear,ChinaWhite,

Dragon,Junk

Offwhitetobrownpowderusuallysoldinpaperwrapsorsmallplasticbag

s.Itcaneitherbesmokedordissolvedinwate and injected or it can be

snorted.

Cocaine Coke,Charlie,C,White,Percy,

Snow,Toot

Whitepowderusuallysoldinpaperwraps/smallplasticbags.Itisusually

dividedintolinesonasmoothsurfaceandsnortedwitharolledupnoteors

traw.Itisnoteasilysmoked.Canbepreparedintoa solution for

injecting.

Crackcocaine Rocks,Wash,Stones,Pebbles

,

Base,Freebas

e

Crack is a form of cocaine made into small lrocksaboutthesize of

araisin(whichmakes

acrackingnoisewhenburnt).Canbesuppliedwrappedinclingfilmortinf

oil.It'susually

Ecstasy (MDMA) E,Pills,Mitsubishi's,Rolex's,D

olphins,XTC,Doves,

M&Ms,Edward

Usuallyintabletformalthoughcanbesoldaspowder.Suppliedinsmallpl

asticbags.Escomeinallsortsofcoloursandsomeofthemhavepictures

orlogosstampedintothem.Usuallyswallowed,althoughsomepeopled

osmoke orsnortthem.

Class B street Names

Drug Street names Appearance

Cannabis Bhang,Black,Blast,Blow,

Blunts,Bush,Dope,Draw

,Ganja,Grass,Hash,Her

b,Marijuana,Pot,Norther

nLights,Resin,Shit,Skun

k,Smoke,Soap,Spliff,

Weed

Cannabis comes in different forms. Has his a brown

lump made from the resin of the plant.

Examples of offences for which an arrest can be made

No power of arrest Indictable offence

Trespass Theft

Common assault Robbery

Vagrancy Burglary

Prostitution Aggravated assault(including ABH & GBH and sexual)

Criminal damage including arson

Unlawful possession of weapons including fire arm offences

Unlawful possession of drugs

Murder and manslaughter

Rape, Sexual Assaults

DS – Revision • Any changes of an SIA License must be informed in writing and have their

license with them at all times when at work• An admissions policy should include Dress code, search policies and

conditions and proof of age • If force is used it must be , reasonable, proportionate and justified• A door supervisor may make an arrest for• theft and robbery and Indictable offences• What time DS can arrest• The SIA published standards of behavior to• raise standards in the industry• On searching you may receive The threat of violence, allegations of

planting evidence searching

• On citizen’s arrest a door supervisor must call the police as soon as possible

• When an arrest has been made, the person who has been arrested should be separated from accomplices and kept under observation at all times

DS – Revision

• If a door supervisor knowingly allows drugs to be sold they are committing an offence

• Ecstasy also known as Fast Lane, Party Pills and Euphoria • offensive weapon or blade is longer than 3 inches/ 7.62cm• On finding small quantity of class C drugs on a customer, you should• confiscate the drug and eject them from the premises• when see a needle and syringe on the floor. You should put gloves on,

carefully pick the items up and dispose in sharps box• Incident report be made as soon as possible after an incident• Arguing customers, should be ejected separately • they should be ejected separately and an incident report completed• common situation requiring first aid Fall/Trip, Uncommon murder , Broken

bones• If some interested in the security arrangements and is making notes you

should treat this as a potential security risk, remain vigilant and monitor the person

DS – Revision • A shown in court as evidence is primary evidence• In order to preserve evidence you should cordon off the area and only allow

police or medical staff in• Key licensing objectives of the Licensing Act (2003) do NOT include• the protection of public health and the control of alcohol pricing• The police have the right of entry to investigate licensed premises if they

are in uniform or show police ID• common situation requiring first aid Fall/Trip, Un-commen muder , Broken

bones• If some interested in the security arrangements and is making notes you

should treat this as a potential security risk, remain vigilant and monitor the person

• If you suspect that hostile survey / investigation might be being carried out you should report this to

• Management and the counterterrorism hotline

• Any changes (name, address) must be inform in writing SIA ASAP

• Venue admissions policies include dress code, and expectations for behaviour

• Search Types

• Offence item - 3 inches/ 7.62cm

• If force is used it must be reasonable, proportionate and justifiable

• Assault is defined the threat of, or use of force against others without their consent

• the arrested person should be kept in a room free from danger and away from witnesses or accomplices

• You can let in authorised person like a first aider enter the crime scene to deliver first aidThe maximum occupancy figures for a venue Must never be exceeded under any circumstances

DS – Revision