Don't let Communications compromiseYOUR IT strategy

Adam KnightDirector of TechnologyWednesday 20th October 2010IT EXPO

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Don't let Communications compromise YOUR IT strategy

Theatre: Communications & Mobility

Adam Knight, Director of Technology - Mitel Networks

Wednesday 20 October 11:50 AM - 12:20 PM – (30 Mins)

Different organisations adopt different IT and business application strategies to meet their specific business requirements, people, clients and budgets. Whatever YOUR particular strategy for IT, communications & mobility should be a seamless & fully integrated part of that strategy.

With enterprise communications now a software application that can reside anywhere you like, there is no need to compromise your IT strategy to benefit from the latest communications technologies.

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Topics

IT Infrastructure & IP Communications

– A Strategy Around Enterprise Voice Communications that Compliments not Conflicts with a Broader IT Strategy

– Consistent Delivery from Single Digit to Five Digit User Bases from Customer Premise Equipment IP PBX to Organisation, Enterprise, Private & Public Clouds

End User Experience and Consistency

– How these are essential to the success of the communications services and tools that you implement

Getting Ready for the Next Generation Work Force

– IT Duplication & Wastage

– IT Experts with Opinions and Preferences

– Collaboration Experts

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IT Infrastructure & IP Communications

Some major changes are happening around they way Enterprise Communications can be delivered

– Virtualisation of Voice as Real-Time Communications Applications including Voice over IP!

– Milestone Achievements with VMware vSphere

– How you can connect to your Voice Service Provider using your Data Network Services using SIP “Session Initiation Protocol” as a standards based interconnect in concert with more traditional methods

We believe it is time YOU should be questioning the Status Quo “Can I deliver my Enterprise Communications requirements as an application rather than a standalone proprietary platform?”

– Build Choice & Flexibility Into Your IT Strategy

– Platform and Network Infrastructure Independence

– Less Is More (Operational Benefits, Tech Refresh…)

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IT Infrastructure Continued…

A voice and communications strategy that compliments rather than conflicts with the broader IT Infrastructure Strategy

Streamlining Provisioning & Management– Flexibility & Agility in delivering Communications as a Service

(CaaS) from with the Cloud

Broadening the Scope of Business Continuity Planning and Disaster Recovery

– Include Business Communications within a unified Business Continuity / Disaster Recovery Plan

Expanding Deployment Options– Consistency from Premise Equipment to Cloud based CaaS

Adding Agility– New Services and Capacity in Hours! Not Days or Weeks

Avoiding Single Vendor Lock-In– Include Enterprise Communications in a shared ongoing

technology refresh program

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From Physical to Virtual

PBX

Industry Standard Servers

Telephony Software

. . .Virtualization Layer

New! Virtual Appliances

Dedicated Custom Built

Hardware, Closed Form

Factor

Software Solutions, Dedicated Industry Standard Servers

Virtual Appliances, Shared Data

Center Resources

Other Data Center Apps

Voice Mail Server

Audio Conferencing

Server

Unified Messaging Software

Collaboration Software

Purpose Built Appliances

One Software Thread MCD / MSL, One End User Experience Regardless of Deployment Model

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Industry’s first fully virtualized business communications software suite

Data Center co-residency with other business applications

Delivered as pre-packaged Virtual Appliances

Virtual MCD : Feature Rich Telephony

Virtual MAS : Messaging, Mobility, Conferencing & Collaboration

Virtual MBG : Teleworker, SIP & UCC Proxy

Virtual UCA Server : Leadership UCC All-in-One Client

Offered as VMware Ready for self installation

Mitel Contact Center

Mitel Call Accounting

Mitel Enterprise Manager

Built on industry leading virtualization platform VMware vSphere 4, with vCenter management

Summary

Global Technology Innovator

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Mitel Virtual Solutions – VMware Management Qualification

VMware Advanced Management Capability

Virtual MCD

Virtual MAS

Virtual MBG

Virtual UCA

Virtual CC

vMotion √ √ √ √ √

Storage vMotion √ √ √ √ √

High Availability (HA) √ √ √ √ √

Fault Tolerance (FT)1 (future) (future) (future) (future) (future)

Distributed Resource Scheduler √ √ √ √ √

Distributed Power Management √ √ √ √ √

Update Manager and O/S Patching (future) (future) (future) (future) (future)

Consolidated Backup2 (n/a) (n/a) (n/a) (n/a) (n/a)

vStorage APIs √ √ √ √ (future)

Data Recovery √ √ √ √ (future)

Hot Add (n/a) (n/a) (n/a) (n/a) (n/a)

VMSafe (future) (future) (future) (future) (future)

Site Recovery Manager3 √ √ √ √ √

vCenter Converter (n/a) (n/a) (n/a) (n/a) (n/a)

Footnotes:(future) Mitel will further investigate the potential to support this mgmt option at a future date.(n/a) The management function does not apply or there is no perceived value in supporting for real time voice applications1VMware Fault Tolerance is currently limited to virtual machines no larger than 1 virtual CPU.2VMware Consolidated Backup has been deprecated and replaced with VMware Data Recovery3Some limitations apply. Consult individual Mitel application engineering guidelines.

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End User Experience, Consistency & Getting Ready for the Next Generation Work Force

Focus on a consistent End 2 End User Experience and Deployment Strategy

– From Premise Equipment (PE) to Private or Public Clouds wouldn’t it be great if it could be delivered with consistency

– Wouldn’t it be great if the End User Experience was consistent too, maybe even into the Desktop / Mobile client environments

– Intuitive Consistent Interfaces drive familiarity and with use (Nintendo, Apple, Microsoft, Google, Amazon, Nokia…)

Getting Ready for the Next Generation Worker & Looking at ways at Reducing IT Wastage

– Duplication of IT Services (PC, Mobile, Broadband, Storage)

– Next Generation Worker, IT Experts Through Consumerism of IT they have strong preferences, Growing Up with new ways of communicating and collaborating

– Client Independent Mobility Applications

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Follow On

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Global Technology Innovator

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Thank you Adam KnightDirector of Technology, Mitel EMEAadam_knight@mitel.com