don’t buy the healthcare it “snake oil”!
TRANSCRIPT
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Don’t Buy the Healthcare IT “Snake Oil”!
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Our speaker:
Marion Jenkins
• This webinar is being recorded and an on-demand version will be available at the same URL at the conclusion of the webinar
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Housekeeping
• "From ineffective electronic healthcare records, to an explosion of direct-to-consumer digital health products, to apps of mixed quality - it's the digital snake oil of the early 21st century”.
- James L. Madara, MD, President of the American Medical Association, annual meeting, June 2016
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THE "SNAKE OIL" QUOTE
• Business office and clinical users (especially doctors)
• Healthcare IT service companies• Healthcare software vendors• Regulatory agencies (including
payers)
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Today's audience makeup?
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We start with the airing of grievances...
Is it True?
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YES (Patients)
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YES (Practice)
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Who’s to Blame?
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Business/clinical users? (especially doctors)
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Compliance orgs, including government agencies, payers,
etc.?
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Healthcare software vendors?
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IT services companies?
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How do we fix it?
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With snake oil, there is both a buyer and a seller
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Regulatory . . . Just give us a break!
• We need:• Fewer clicks!• Fewer interfaces• Fewer add-on modules• Fewer third-party apps• Mobile (including untethered)• Device independence
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Software Vendors . . . Give us something useful!
• Re-hire those that qualify as partners (They all claim they're "partners")
• A true technology partner should provide:• Broadest range of services possible• No change orders - everything in scope• Flexibility
• month-to-month agreements• ability to dial resources up/down• 30 days' cancellation
• Transparency – pricing• Frequent and demonstrable results
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Practices . . . Fire all your IT vendors!
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• A true technology partner should insist on:• Holistic, strategic view of technology• Frequent/intense working sessions• Teamwork and collaboration• Stakeholder-driven priorities• Positive ROI• Accountability by providers:("Just make IT
work" doesn't cut it)
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Practices . . . Fire all your IT vendors!
• Maximize the functionality of current system(s): • every module available......from the
fewest possible vendors• NOTE: EHR dissatisfaction is
typically high• This might cause "blindness" towards
current EHR vendors solutions
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Practices . . . Do more with less (Software)!
• Half your people are below average! (The "Lake Wobegon Effect" doesn't apply)• "Intuitive" and "Easy-to-use" are 99% snake
oil• The ROI on training is 100-500%• Frequent training (~weekly) is better than
annual• Group training, train-the-trainer, super-user
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Practices . . . Get Training!
• There are more people, paper, printers, copiers, faxes, scanners, etc. today than before ARRA/HITECH
• Many separate forms contain <10% unique content
• Administrative waste is estimated @ 25% of HC costs(that's $750 Billion per year!)
• One person's waste is another person's paycheck
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Practices . . . Kill off old processes!
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• Don’t sell more products!
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IT Companies . . . Do what the client needs!
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Here comes the snake oil . . .
• Providers care about:• Patient care• Usefulness• Availability
• Find out providers' pain points• Engage in dialog to provide solutions• Focus on functionality, not features• Nothing is "out of scope" for
technology
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IT Companies . . . Do what the client needs!
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• Healthcare technology has real problems• Tried to achieve 30 years' of progress in 5-7
years• Requires focused work on:
• Cooperation (vs. finger pointing)• Flexibility (vs. bad contracts)• Collaboration (vs. selling products)• Functionality (vs. features)• Improved patient experience (vs. just data)
• Healthcare organizations need real help... not more snake oil
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Conclusions: A hopeful future
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Questions/More Info:Marion K. Jenkins PhD, FHIMSS Healthcare Technology Partners [email protected]
For more information about healthcare IT solutions by HOSTING, please contact our team at 888.894.4678.