17 BrackenridgeShotton Colliery

DurhamDH6 2QT

Mob: 07967816045 (Voice Mail)Donna Burton

Profile: I consider myself to be a hardworking reliable person and very enthusiastic about everything that I do. I am a well organised person who feels that planning is the key for all work undertaken. in any of my employment. I am determined to see everything through to the end and meet any deadlines. These role’s have given me the opportunity to use my communication skills to the full with a wide variety of customers and employees. I am an excellent team player with

a good sense of humour

Place of Birth: Kingston upon Thames, Surrey

Education: King James 1st School & Bishop Auckland CollegeMicrosoft Word, Excel & Access C&G L1 & L2 (Diploma)Visual Basic Programming City & Guilds Level 1PC Building NCFE Level 1Installation & Maintenance C & G Level 2 Fault Finding, Diagnostics and Rectification Internet Level 2Networking Essentials Level 3Networking NT4 AdvancedMS Exchange - AccountsLotus Notes Global CertificateBasic Health and Safety Awareness Maths, English Language, English Literature French and Art

2015 – Nike UK Ltd - IT Technical Engineer- 6 Month Contract – 3rd JulyAs part of a Global team supporting all users within the Nike sports industry. Taking calls, logging tickets on Service Now. Remote support using Bomgar where needed. Supporting Apple Devices: MacBook’s and Lenovo Windows laptops. Configuring laptop with user profiles. Knowledge of Windows 7/8/10 and Microsoft office 2010\365. Mobile Iron for mobile devices. Skype for Business, SCCM. Remote desktop (Networker user) for file restores. Weekly back up tapes. Patching ports in various areas of the office for Voice & Data. 2014 – 2015. Skibo - Service Desk Analyst\Engineer GDF Suez\Engie - RedundantAs part of a Service Desk, not desk bound, supporting two sites in Hartlepool for the oil and gas industry. Daily duties: Taking calls, logging tickets, and remote support, supporting local site and including London and Aberdeen offices. Asset management. Knowledge of windows 7/8/10 and Microsoft office 2010\365. Setting up new users, installation of hardware, offices and desk moves. Creating accounts in Active Directory, Exchange, Lync (Skype for Business) & Cisco . Deploying software packages via SCCM. Co-Ordinate with vendors and provide connectivity whilst visiting site. Provide VC assistance where needed. Patching ports in various areas of the sites. Smart phone configurations. Setting up training areas. Printer configuration to all users. On Call duties.

2008– Apr 2014. Site Services Engineer - Capgemini - Tata SteelWorking with approx 200 researchers on site and supporting users throughout UK North. My duties are Back-up tapes on a daily basis, Logging service calls & work orders in HP Open View. Supporting remotely and face to face, build & re-image Laptops and Desktops PC’s. Deploying software via SMS and manual installs. Lotus Notes & Outlook for email. VNC and Dameware for remote assistance. Recently carried out Blackberry migration across site services north. Support network infrastructure, replacing disc’s in the Disk Array Controllers when needed and any other request from the Networks team.

2004- 2008 IT Analyst - Four Seasons Health CareWorking in a team of 4 supporting Hospitals, 420 care homes and over 1200 users and regional Offices, covering UK, Channel isles & Ireland, logging calls, fixes remotely. Using various applications: MS Office, Active Directory, MS Exchange 2003, Veritas/Overland, VNC, PC Anywhere, Thin client - Citrix/program Neighbourhood, IP Communications (VoiP), VPN. Re-build of laptops and desktop pc’s, file restore, site visit where necessary for installations & Upgrades.

2002 - 2004 - IT Analyst - IBMWorking in a team supporting sites throughout the UK and abroadUsing multiple applications logging calls and faults and Carrying out First time fixes remotely for employees who call the Helpdesk. Using secure ID, Remedy5 Aramis and NOFTS, Tem user manager MS outlook, Lotus notes, VNC, Vantive and Internet Explorer.

2000-2002 - CSR - Orange Working within a team Taking Customer Calls, dealing with upgrade and sales of new mobile phones and sales of annual insurance. Dealing with Claims, Complaints and some Technical Enquires. Upgrading, indirect and direct handsets and advising and selling of new Products.

2000-2000 - Customer Services - CapitaWorking within a team on the winter fuel allowance cases and taking Customer Calls Dealing with enquiries, Claims and Data Input.

1994–1999 - Classic Creations - Self EmployedAlterations & Bridal Hire to the general public. Garments made to order and Bridal Wear Sales Accessing customer accounts on PC packages.

1987–1993 - Royal Air Force - StewardessStewardess in officers Mess, Sgt’s Mess, Aircrew Sgt’s Mess. Telephone & Reception Duties, Dining room Duties to VIP Guests.

Interests: Socialising with friends, holidays with family, computing, crafts, music, films and Driving\travelling. Learning to ride a Motorcycle.

Qualities: I am hard working and of smart appearance, I am a good timekeeper and have a very good telephone manner. I am approachable and have a friendly nature. I have a fun sense of humour and work well with in a team &solo. Reference’s available. I have my own car and have a Full UK driver’slicence.