manual panasonic kx-tg6021m

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This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your telephone service provider. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: for customers in the U.S.A. or Puerto Rico. Charge the handset battery for 7 hours before initial use. Operating Instructions 5.8 GHz Expandable Digital Cordless Phone Model No. KX-TG6021 with 2 Handsets Model No. KX-TG6022 with 3 Handsets Model No. KX-TG6023 5.8 GHz Expandable Digital Cordless Answering System Model No. KX-TG6051 with 2 Handsets Model No. KX-TG6052 with 3 Handsets Model No. KX-TG6053 5.8 GHz Digital Cordless Answering System with 4 Handsets Model No. KX-TG6054 Model shown is KX-TG6021.

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Operating Instructions5.8 GHz Expandable Digital Cordless PhoneModel No.

KX-TG6021with 2 Handsets

Model No.

KX-TG6022with 3 Handsets

Model No.


5.8 GHz Expandable Digital Cordless Answering SystemModel No.

KX-TG6051with 2 Handsets

Model No.

KX-TG6052with 3 Handsets

Model No.


5.8 GHz Digital Cordless Answering Systemwith 4 Handsets Model No.


Model shown is KX-TG6021.

This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your telephone service provider. Charge the handset battery for 7 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: for customers in the U.S.A. or Puerto Rico.

Table of Contents

IntroductionProduct information . . . . . . . . . . . . . . Accessory information . . . . . . . . . . . . Important safety instructions . . . . . . . For best performance . . . . . . . . . . . . 3 4 6 8

Transferring calls between handsets, conference calls . . . . . . . . . . . . . . . 39 Registering a handset . . . . . . . . . . . 39

Useful InformationWall mounting . . . . . . . . . . . . . . . . . Headset (optional). . . . . . . . . . . . . . Lanyard/strap eyelet . . . . . . . . . . . . Error messages. . . . . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . FCC and other information . . . . . . . Specifications . . . . . . . . . . . . . . . . . Customer services . . . . . . . . . . . . . Warranty . . . . . . . . . . . . . . . . . . . . . 40 41 41 42 44 48 51 52 53

PreparationSetting up the base unit. . . . . . . . . . . 9 Setting up the handset . . . . . . . . . . . 9 Controls . . . . . . . . . . . . . . . . . . . . . . 12 Display. . . . . . . . . . . . . . . . . . . . . . . 13 Setting the unit before use . . . . . . . 14

Making/Answering CallsMaking calls. . . . . . . . . . . . . . . . . . . 15 Answering calls . . . . . . . . . . . . . . . . 16 Useful features during a call . . . . . . 16

IndexIndex . . . . . . . . . . . . . . . . . . . . . . . . 55

PhonebookHandset phonebook . . . . . . . . . . . . 19 Copying handset phonebook items . 20

Caller ID ServiceUsing Caller ID service . . . . . . . . . . 21 Caller list . . . . . . . . . . . . . . . . . . . . . 22

ProgrammingProgrammable settings . . . . . . . . . . 24

Answering SystemAnswering system . . . . . . . . . . . . . . 30 Turning the answering system on/off . . . . . . . . . . . . . . . . . . . . . . . . 30 Greeting message . . . . . . . . . . . . . . 31 Listening to messages using the base unit . . . . . . . . . . . . . . . . . . . . . . . . . 31 Listening to messages using the handset . . . . . . . . . . . . . . . . . . . . . . 32 Remote operation . . . . . . . . . . . . . . 33 Answering system settings . . . . . . . 34

Voice Mail ServiceUsing Voice Mail service . . . . . . . . . 36

Multi-unit OperationIntercom . . . . . . . . . . . . . . . . . . . . . 38


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Product informationThank you for purchasing a Panasonic cordless telephone. These operating instructions can be used for the following models:








Notable feature differences among the following modelsModel no. KX-TG6021 KX-TG6022 KX-TG6023 KX-TG6051 KX-TG6052 KX-TG6053 KX-TG6054 Answering system r r r r Talking Caller ID r r r r Slow talk r r r r Intercom

\ N*1 N N*2 r r r r *3 r r *3 r r r

*1 Intercom calls can be made between the handset and base unit. *2 Intercom calls can be made between the handsets. *3 Intercom calls can be made between the handsets by purchasing and registering 1 or more optional handsets (KX-TGA600, page 5). For assistance, please visit


Introduction Special featuresN Handset voice enhancer This feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand (page 17). N Talking Caller ID (KX-TG6051/KX-TG6052/KX-TG6053/KX-TG6054) This feature allows the handset to announce the displayed caller name or phone number when a call is received (page 21). N Slow Talk (KX-TG6051/KX-TG6052/KX-TG6053/KX-TG6054) You can slow down the voice of the person you are talking to, making it easier to hear and understand (page 18).

Accessory informationIncluded accessoriesQuantity No. Accessory item Order number KX-TG 6021M/ KX-TG 6051M 1 1 1 1 1 KX-TG KX-TG KX-TG KX-TG 6022B/ 6023M 6053S 6054B KX-TG 6052B 1 1 1 2 2 1 1 1 1 1 3 3 2 2 1 1 1 3 3 2 2 1 1 1 4 4 3 3

1 2 3 4 5 6

AC adaptor for base unit Telephone line cord Wall mounting adaptor Battery

PQLV203 PQJA10075 PQKL10084Z2 HHR-P107 PQYNTG6051SR

Handset cover*1 PQYNTG3032BR Charger PQLV30054ZB PQLV30054ZM PQLV30054ZS


AC adaptor for charger


*1 The handset cover comes attached to the handset.


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Introduction1 2 3 4 5



Additional/replacement accessoriesAccessory item Rechargeable nickel metal hydride (Ni-MH) battery Accessory handset with charger Headset Order number HHR-P107 KX-TGA600 KX-TCA60, KX-TCA86, KX-TCA88HA, KX-TCA92, KX-TCA93, KX-TCA94, or KX-TCA95 KX-J66


Expanding your phone systemYou can expand the phone system by registering optional handsets to a single base unit. L A maximum of 4 total handsets (included and optional) can be registered to a single base unit. L KX-TG6054: An additional handset cannot be registered. Handset (optional): KX-TGA600

Sales and support informationL To order additional/replacement accessories, call 1-800-332-5368. L TTY users (hearing or speech impaired users) can call 1-866-605-1277.

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Important safety instructionsWhen using the product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read all instructions carefully. 2. Follow all warnings and instructions marked on the product. 3. Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a moist cloth for cleaning. 4. Do not use the product near water, for example near a bathtub, wash bowl, kitchen sink, etc. 5. Place the product securely on a stable surface. Serious damage and/or injury may result if the product falls. 6. Do not cover slots and openings on the product. They are provided for ventilation and protection against overheating. Never place the product near radiators, or in a place where proper ventilation is not provided. 7. Use only the power source marked on the product. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. 8. Do not place objects on the power cord. Install the product where no one can step or trip on the cord. 9. Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock. 10. Never push any objects through slots in the product. This may result in the risk of fire or electric shock. Never spill any liquid on the product.

11. To reduce the risk of electric shock, do not disassemble the product. Take the product to an authorized service center when service is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used. 12. Unplug the product from power outlets and take to an authorized service center when the following conditions occur: A. When the power cord is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D. If the product does not work normally by following the operating instructions. Adjust only controls covered by the operating instructions. Improper adjustment may require extensive work by an authorized service center. E. If the product has been dropped or physically damaged. F. If the product exhibits a distinct change in performance. 13. During thunderstorms, avoid using telephones except cordless types. There may be a remote risk of an electric shock from lightning. 14. Do not use the product to report a gas leak, when in the vicinity of the leak.



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WARNING:L To prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture. L Unplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211PANA (1-800-211-7262). L Do not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use. L Do not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident. L Completely insert the AC adaptor/ power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire. L Regularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

L Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. L Use caution when installing or modifying telephone lines. L Do not touch the plug with wet hands. L The AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible. Battery To reduce the risk of fire or injury to persons, read and follow these instructions. L Use only the battery(ies) specified. L Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions. L Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed. L Exercise care when handling the battery(ies). Do not allow conductive materials such as rings, bracelets or keys to touch the battery(ies), otherwise a short circuit may cause the battery(ies) and/or the conductive material to overheat and cause burns. L Charge the battery(ies) provided, or identified for use with the product only, in accordance with the instructions and limitations specified in this manual. Medical L Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately

CAUTION:Installation L Never install telephone wiring during a lightning storm. L Never install telephone line jacks in wet locations unless the jack is specifically designed for wet locations.

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Introductionshielded from external RF (radio frequency) energy. (The product operates in the frequency range of 5.76 GHz to 5.84 GHz, and the power output is 200 mW (max.).) Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Environment L Keep the product away from electrical noise generating devices, such as fluorescent lamps and motors. L The product should be kept free from excessive smoke, dust, high temperature, and vibration. L The product should not be exposed to direct sunlight. L Do not place heavy objects on top of the product. L When you leave the product unused for a long period of time, unplug the product from the power outlet. L The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 C (41 F) or greater than 40 C (104 F). Damp basements should also be avoided. L The maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc. L Operating the product near electrical appliances may cause interference. Move away from the electrical appliances. Routine care L Wipe the outer surface of the product with a soft moist cloth. Do not use benzine, thinner, or any abrasive powder.

For best performanceBase unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noisefree communications, place your base unit: at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment. away from electronic appliances such as TVs, radios, personal computers, wireless devices or other phones. avoid facing radio frequency transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window). L Coverage and voice quality depends on the local environmental conditions. L If the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.


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Setting up the base unitConnecting the AC adaptor and telephone line cordConnect the telephone line cord until it clicks into the base unit and telephone line jack (A). Connect the AC adaptor cord (B) by pressing the plug firmly (C). L Use only the included Panasonic AC adaptor PQLV203.

If you subscribe to a DSL service Please attach a noise filter (contact your DSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: Noise is heard during conversations. Caller ID features do not function properly.

To single-line telephone jack (RJ11C)

Noise filter To single-line telephone A jack (RJ11C)

Setting up the handsetConnecting the AC adaptor


(120 V AC, 60 Hz)

Available model: KX-TG6022/KX-TG6023/KX-TG6052/ KX-TG6053/KX-TG6054 L Use only the included Panasonic AC adaptor PQLV208.

HooksNote: L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected. L The unit will not work during a power failure. We recommend connecting a corded telephone to the same telephone line or to the same telephone line jack using a Panasonic T-adaptor (page 5).

(120 V AC, 60 Hz)

Bottom of the charger Hooks Hooks Fasten the AC adaptor cord to prevent it from being disconnected.

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Preparation Battery installation/ replacement 1 Press the notch of the handset coverfirmly, and slide it in the direction of the arrow. L If necessary, remove the old battery.

Battery chargePlace the handset on the base unit or charger for 7 hours before initial use. L While charging, Charging is displayed and the charge indicator on the handset lights in amber. When the battery is fully charged, Charge completed is displayed and the indicator lights in green. Base unit:

2 Insert the battery (A), and press itdown until it snaps into position (B). Then close the handset cover (C, D).

Charge contacts


CL Model shown is KX-TG6021. Charger: Available model: KX-TG6022/KX-TG6023/KX-TG6052/ KX-TG6053/KX-TG6054

Important: L Use only the rechargeable Panasonic battery noted on page 5. Attention:

A nickel metal hydride battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY (1-800822-8837) for information on how to recycle this battery.

Charge contacts


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PreparationNote: L If you want to use the handset immediately, charge the battery for at least 15 minutes. L To ensure that the battery charges properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity. L When the battery is empty, Charge for 7h is displayed and the charge indicator does not light for about 5 minutes to concentrate on charging. Battery level Battery icon 5 6 7 Battery level Fully charged Medium Low Flashing: needs to be recharged. Empty Note: L Battery operating time may be shortened over time depending on usage conditions and surrounding temperature. L Battery power is consumed whenever the handset is off the base unit or charger, even when the handset is not in use. L After the handset is fully charged, displaying Charge completed, it may be left on the base unit or charger without any ill effect on the battery. L The battery level may not be displayed correctly after you replace the battery. In this case, place the handset on the base unit or charger and let it charge for 7 hours.

Symbols used in these operating instructionsSymbol {} Button name/ soft key name Meaning The words in the brackets indicate button names/soft key names on the handset and base unit. Example: Unit keys: {C}, {OFF} Soft keys: {View CID}, {Phonebook} Proceed to the next operation. The words in quotations indicate the menu on the display. Press {V} or {^} to select Off.


Note: L When the battery needs to be charged, the handset beeps intermittently during use. Panasonic battery performance Operation While in use (talking) While not in use (standby) While using the clarity booster feature (page 17) Operating time Up to 5 hours Up to 11 days Up to 3 hours

i Example: Alarm Example: {V}/{^}: Off

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ControlsBase unit (KX-TG6021/KXTG6022/KX-TG6023)

Base unit (KX-TG6051/KXTG6052/KX-TG6053/KXTG6054)A BC D

E A B N M LK CA IN USE indicator B {LOCATOR} C Charge contacts A B C D E F G H I J K L M N Speaker {GREETING REC} (Recording) {GREETING CHECK} {ANSWER ON} ANSWER ON indicator VOLUME {>} {} (SKIP) {MESSAGE} MESSAGE indicator {ERASE} {STOP} {LOCATOR} {INTERCOM} MIC (Microphone) IN USE indicator {} or { indicates the default setting. L If you make a mistake or enter the wrong code, press {OFF}, then start again from step 1. Feature Alarm Auto talk*2 Caller ID edit (Caller ID number auto edit) Copy phonebook (1 item) Copy phonebook (all items) Date and time Deregistration HS registration Key tone*3 LCD contrast (Display contrast) Message alert Ring color (Ringer indicator color) Ringer tone*4 (Handset) Feature code {8} {0}{3} {0}{4} Setting code {1}: Once {0}: {1}: On {0}: {1}: {0}: Off System setting*1 Page 28 16 23

{#}{1} {#}{2} {4}{1} {0}{0}{2} {0}{0}{1} {0}{2} {0}{1} {0}{#} {1}{4}

{1}: {0}: Off {1}{6}: Level 16 {1}: On {0}: {1}: =Amber {2}: Color2=Green {3}: Color3=Red {4}: Multicolor {1}{3}: Tone 3 {4}{7}: Melody 14


20 20 14 39 39 35, 37



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ProgrammingFeature Ringer volume (Handset) Set dial mode Set flash time*5 Feature code {1}{1} {0}{5}{1} {0}{5}{2} Setting code {1}: Low {2}: Medium {3}: {0}: Off {1}: Pulse {2}: {1}: {2}: 600ms {3}: 400ms {4}: 300ms {5}: 250ms {6}: 110ms {7}: 100ms {8}: 90ms {1}: A {2}: {1}: {0}: Manual System setting*1 r r Page 14 16Set line mode*6 Store VM access# Time adjustment*7 (Caller ID subscribers only) V.M. access VM tone detect Voice enhancer{0}{5}{3} {0}{7}{1} {4}{2}r r r 36 {3} {0}{7}{2} {5} {1}: {0}: Off {1}: On {0}: r 37 36 17KX-TG6021/KX-TG6022/KX-TG6023 only Feature Change language (Display language) Feature code {0}{8} Setting code {1}: {2}: Espaol System setting*1 Page 14KX-TG6051/KX-TG6052/KX-TG6053/KX-TG6054 only Feature Display (Change language) Message play Recording time Remote code Ring count Feature code {0}{8}{1} {2} {0}{6}{2} {0}{6}{3} {0}{6}{1} Setting code {1}: {2}: Espaol {1}: 1min {2}: 2min {3}: Default: 11 {2}{7}: 27 rings {0}: Toll saver System setting*1 r r r Page 14 32 35 34 34For assistance, please visit Ringer tone (Base unit) Talking CallerID (Handset) Talking CallerID (Base unit) Voice prompt (Change language) Feature code {0}{*}{1} {9} Setting code {1}{3}: Tone 3 {1}: {0}: Off System setting*1 r Page 21{0}{*}{4}{1}: {0}: Offr21{0}{8}{2}{1}: {2}: Espaolr14*1 If System setting column is checked, you do not need to program the same item using another handset. *2 If you subscribe to Caller ID service and want to view the callers information after lifting up the handset to answer a call, turn off this feature. *3 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any keys, including confirmation tones and error tones. *4 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (tone 1 to 3). If you select a melody, you cannot distinguish lines by their ringers. *5 The flash time depends on your telephone exchange or host PBX. Consult your PBX supplier if necessary. The setting should stay at 700ms unless pressing {FLASH} fails to pick up the call waiting call. *6 Generally, the line mode setting should not be adjusted. If Line in use is not displayed when another phone connected to the same line is in use, you need to change the line mode to A. *7 This feature allows the unit to automatically adjust the date and time setting when caller information is received. To use this feature, set the date and time first.AlarmAn alarm will sound once for 3 minutes at the set time. Set the date and time beforehand (page 14).1 {MENU} i {8} 2 {V}/{^}: Once i {Select}L To turn off the alarm, select Off. i {Select} i {OFF}3 Set the desired date and time. i {Save} 4 {V}/{^}: Select the desired ringer tone. i {Save}L We recommend selecting a different ringer tone from outside call.5 {OFF}28For assistance, please visit L To stop the alarm, press any dial key or place the handset on the base unit or charger. L When the handset is in use, the alarm will not sound until the handset is in standby mode.Customer supportThe handset can display the Internet address where you can download the operating instructions or get further information for this product using your computer. {MENU} i {V}/{^}: Customer support i {Select} i {OFF}For assistance, please visit SystemAnswering systemAvailable model: KX-TG6051/KX-TG6052/ KX-TG6053/KX-TG6054 This unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. Important: L Only 1 person can access the answering system at a time. L When callers leave messages, the unit records the day and time of each message. Make sure the date and time have been correctly set (page 14).Turning the answering system on/offPress {ANSWER ON} to turn on/off the answering system. L When the answering system is turned on, the ANSWER ON indicator lights. L When the answering system is turned off, the ANSWER ON indicator turns off.Screening callsWhile a caller is leaving a message, you can listen to the call through the base units speaker. To adjust the speaker volume, press {>} or {