documentation rends - stc-india.org · why are ‘trends’ important? tiki taka to tiki tata...
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DOCUMENTATION TRENDS
Rajib Borkataki
Avaya India Pvt Ltd, Pune
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What drives ‘Trends’?
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Why are ‘Trends’ important?
TIKI TAKA
To
TIKI TATA
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Doc trends: Technology
• Context aware content
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Doc trends: Technology (contd.)
• Multi-device documentation
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Doc trends: Technology (contd.)
• Complicated backend, lucid front end –where is my API?
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Doc trends: Customer experience
• Adaptive content
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Doc trends: Customer experience (contd.)
• Content on demand
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Doc trends: Customer experience (contd.)
• Visual content
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Doc trends: Customer experience (contd.)
• Video documentation
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Doc trends: Writing & delivery
• Content for mobile delivery/ePubs
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Doc trends: Writing & delivery (contd.)
• User-generated content
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Doc trends: Writing & delivery (contd.)
• Search replaced by social
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Doc trends: Writing & delivery (contd.)
• Minimal
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Doc trends: Writing & delivery (contd.)
• Tooltip documentation
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Doc trends: Tools
• Single source publishing (repurpose & reuse)
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Doc trends: Tools (contd.)
• Collaborative authoring
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Considerations in adapting to trends
• Life of a trend
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Considerations in adapting to trends (contd.)
• Vision of an organization
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Considerations in adapting to trends (contd.)
• Infrastructure
– Innovative, responsive Vs bureaucratic org
–Skillset
–Finances
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Sources
• Content, ideas: World Wide Web
• Industry statistics: Scott Abel
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COMMENTS?
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