itil® 4 foundation - invensis learning
TRANSCRIPT
Training - Brochure
ITIL® 4FOUNDATIONCERTIFICATION
The next-gen certificationfor professionals working in
the world of digitaltransformation
Frequently Asked Questions 17
User Testimonials for ITIL 4 Foundation Course 20
Who Will Benefit From ITIL 4 Training? 08
About Invensis Learning 06
Key Features of ITIL 4 Training With Invensis Learning 04
TA
BL
E O
F
CO
NT
EN
TS The Importance of ITIL 4 Foundation Certification
About ITIL 4 Foundation Training & Advantages ofITIL 4 Foundation Certification
Eligibility Criteria for ITIL 4 Certification Exam &ITIL 4 Foundation Certification Exam Details
ITIL 4 Foundation Training Course Overview
ITIL 4 Foundation Certificate
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ITIL 4 FOUNDATION ISDESIGNED AS ANINTRODUCTION TO ITIL 4
Information Technology Infrastructure Library (ITIL) is one of the most
popular and widely used IT service management frameworks, which
provides a systematic approach to businesses for building stable IT
environments, managing risks, establishing cost-efficient practices and
strengthening customer relationships. Globally, many organizations of
various sizes are achieving so much success and results by embracing ITIL.
Most importantly, ITIL is a set of ITSM practices leveraged by some of the most
high-profile organizations in the world, including IBM, HSBC, and even NASA.
Now, ITIL 4 is the latest standard in the IT service management atmosphere
and can be adapted to work in conjunction with other practices, including
COBIT, Six Sigma and TOGAF.
and allows candidates to look at IT services management through an
end-to-end operating model for the creation, delivery, and
continuous improvement of tech-enabled products and services. It
will pave the way for an individual yearning to become an ITIL
Practitioner, an expert in continually shaping IT service development
processes.
ITIL 4 FOUNDATIONCERTIFICATION
IMPORTANCE OF
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ITIL 4 CERTIFICATION TRAININGWITH INVENSIS LEARNING
KEY FEATURES OF
Classes across 108+
locations worldwide
Mock tests to make
you confident while
appearing for the
LSSGB certification exam
Trainers with rich
domain experience
and expertise with
international training
Personalized LMS
with lifetime access
to course materials
Lifetime access to
IT Service Management
webinars
Flexibility to take live
ITIL 4 training again
within 2 months
of enrollment
Invensis Learning
is a accredited by
AXELOS to provide
ITIL 4 training
Interactive
instructor-led ITIL 4
Foundation certification
training with 98.5%
passing rate
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You will earn 16
PDUs/SEUs and exam
fee included within the
training program
Invensis Learning is accredited by AXELOS to provide ITIL 4 Foundation training globally. You will learn from globally-renowned ITIL practitioners and trainers with rich domain experience, multi-industry exposure, and extensive project knowledge.
As a part of this ITIL 4 Foundation certification training you will explore end-to-end IT
service model for creation, delivery, and continual improvement of services offered
that aligns as per the enterprise strategy. ITIL 4 Foundation course incorporates key
concepts from Agile, Lean, and DevOps, and why these concepts are essential to
deliver efficient business value. ITIL 4 will help you to compete in a developing
market and guarantee that you stay consistent.
This ITIL 4 certification training is based on the Guidelines for AXELOS Global Best Practice Intellectual Property and almost 98.5% of students have passed the exam.
ITIL 4FOUNDATION
CERTIFICATION TRAINING
ABOUT
ADVANTAGES ITIL 4 FOUNDATION
CERTIFICATION
ITIL 4 provides a practical and flexible foundation you require to support organizations on their journey into the new world of digital transformation
Helps you understand how ITIL will work with
Agile, DevOps, and digital transformation.
The ITIL credential on your CV sets you apart from your counterparts
It benchmarks your IT service management skills
and widens your reach as a certified professional
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INVENSIS LEARNING
ABOUT
Invensis Learning is a leading certification training provider for individuals and enterprises globally. Our expertise in providing globally-recognized IT & Technical certification courses has enabled us to be one of the trusted certification training partners for many Fortune 500 organizations and Government institutions worldwide.
Invensis Learning’s certification training programs ad here to global standards such as PMI, IASSC, AXELOS, ISACA, DevOps Institute, EXIN, TUV SUD, and
PEOPLECERT.
our programs across various
categories such as
Thousands of professionals and corporate training organizations have harnessed
Agile Management Project Management Quality Management
IT Service Management IT Security & Governance DevOps
INV
EN
SIS
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EXAM DETAILS
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Exam TypeClosed Book,
MultipleChoice
Questions
Number ofQuestions
40questions
Exam Duration
60 Mins
Passing Score
Should achievea score of 65%
or above
ELIGIBILITY CRITERIAITIL 4 FOUNDATION CERTIFICATION
It is recommended to complete 16 hours of formal
training from accredited training providers such as
Invensis Learning.
There are no prerequisites required to take up the ITIL 4 Foundation Certification exam.
ITIL 4 FOUNDATION TRAININGWHO’LL BENEFIT FROM
ITIL 4 Foundation certification training is ideal for professionals such as
software developers, service management practitioners and businesses
through promoting a holistic view of delivering products and services.
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ServiceManagers
ITProfessionals
SoftwareProfessionals
ServiceManagementProfessionals
Individualsworking in IT
ServiceProcessOwners
ITSMManagers
Individuals starting their
journey in
Existing ITILqualification
holders
DatabaseAdministrators
The job roles that can benefit from this
ITIL Certification training include:
INTRODUCTION
IT SERVICE MANAGEMENT IN THE MODERNWORLD
ABOUT ITIL 4
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ITIL 4FOUNDATIONCERTIFICATIOCOURSE OVERVIEW
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Value co-creation
VALUE AND VALUE CO-CREATION
Service providersService consumersOther stakeholders
ORGANIZATIONS, SERVICE PROVIDERS,SERVICE CONSUMERS, AND OTHERSTAKEHOLDERS
KEY CONCEPTSOF SERVICEMANAGEMENT
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THE STRUCTURE AND BENEFITS OF THEITIL 4 FRAMEWORK
The ITIL SVSThe four dimensions model
Configuring resources for value creationService offerings
PRODUCTS AND SERVICES
VALUE: OUTCOMES, COSTS, AND RISKS
OutcomesCostsRisksUtility and warranty
SERVICE RELATIONSHIPS
The service relationship model
SUMMARY
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ORGANIZATIONS AND PEOPLE
INFORMATION AND TECHNOLOGY
EXTERNAL FACTORS
SUMMARY
PARTNERS AND SUPPLIERS
Value streams for service managementProcesses
VALUE STREAMS AND PROCESSES
THE FOURDIMENSIONS OFSERVICE MANAGEMENT
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THE ITIL SERVICEVALUE SYSTEM4
SERVICE VALUE SYSTEM OVERVIEW
OPPORTUNITY, DEMAND AND VALUE
Focus on valueStart where you areProgress iteratively with feedbackCollaborate and promote visibilityThink and work holisticallyKeep it simple and practicalOptimize and automatePrinciple interaction
THE ITIL GUIDING PRINCIPLES
Governing bodies and governanceGovernance in the SVS
GOVERNANCE
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SERVICE VALUE CHAIN
PlanImproveEngageDesign and transitionObtain/buildDeliver and support
CONTINUAL IMPROVEMENT
Steps of the continual improvement modelContinual improvement and the guiding principles
PRACTICES
SUMMARY
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GENERAL MANAGEMENT PRACTICES
Architecture managementContinual improvementInformation security managementKnowledge managementMeasurement and reportingOrganizational change managementPortfolio managementProject managementRelationship managementRisk managementService financial managementStrategy managementSupplier managementWorkforce and talent management
SERVICE MANAGEMENT PRACTICES
Availability managementBusiness analysisCapacity and performance managementChange controlIncident managementIT asset managementMonitoring and event managementProblem management
ITIL MANAGEMENTPRACTICES5
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TECHNICAL MANAGEMENT PRACTICES
Deployment managementInfrastructure and platform managementSoftware development and management
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Release managementService catalogue managementService configuration managementService continuity managementService designService deskService level managementService request managementService validation and testing
ASKED QUESTIONSFREQUENTLY
1. Why should I enroll for ITIL 4 Foundation certification training?
The latest version of the world’s most popular ITSM framework is called ITIL V4. Today, an ITIL certification is a highly valued qualification on the resume of an ITSM professional. It gives you better opportunities and options to move up the ladder in your own organization or other enterprises. The ITIL credential on your CV sets you apart from your counterparts, benchmarks your IT service management skills and widens your reach as a certified professional. According to Global Knowledge 2019, IT Skills and Salary Report ranked ITIL Foundation seventh on its list of top-paying IT certifications, with certified professionals earning an average salary of $120,556.
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As stated by AXELOS, Applicants can self-study (i.e., take the test directly from the AXELOS Examination Institute (PeopleCert) without completing an accredited training course) for the ITIL Foundation and the ITIL Practitioner Examinations only.
2. Can I take the ITIL exam without training?
To help you get the most out of the course and pass your test, here are some simple tips:
3. How do I prepare for the ITIL V4 exam?
ITIL 4 Foundation certification training is ideal for professionals such as software developers, service management practitioners and businesses through promoting a holistic view of delivering products and services.
4. Is ITIL 4 certification right for me?
Before you start, read about the subjectAsk your questions during the courseDon't panic if you don't grasp anything right away Make a lot of notes, particularly on concepts that you find difficultUsing examples of the real world
ASKED QUESTIONSFREQUENTLY
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CERTIFICATE
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TE
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IMO
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LLina GarciaThe way the examples were given were awesome and easy to understand. The instructor was very knowledgeable and was able to clearly explain concepts.
AndrewThe material was so clear to understand with so many steps as well as diagrams (tables etc ) for better understanding. The trainer was very accessible and friendly with lots of knowledge
DanielThe session was fun and interactive. The instructor used plenty of real world examples to clear all the concepts and was easily able to clear all the doubts.
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