case studies for organizational behavior (fall 2016) (syllabus)

70-311 Organizational Behavior, Fall 2016, Case Studies

Starling Hunter © 2016. Contact: [email protected]

CASE STUDIES



MANAGING EFFECTIVE ORGANIZATIONS—A Model for

Managing Organizations in Under Cover Boss (S01E01)

Show Summary

Bosses of chain businesses go undercover to their own stores in various locations and various

jobs around the store and interact with the employees. Depending on the employee's impression,

it will prove to the boss how important the job is to them.1

1 http://www.imdb.com/title/tt1442553/



Episode Recap

Larry O'Donnell, the President and C.O.O. of Waste Management, works alongside his

employees, cleaning porta-potties, sorting waste at one of their recycling plants, collecting

garbage from a landfill and even being fired for the first time in his life. O'Donnell's mission is to

garner an up-close look at his company and workforce to see how and where improvements can

be made from both an operational and morale standpoint.2

Discussion Questions

1. Identify the key individuals and groups portrayed at Waste Management, their positions in

the formal structure, and their roles in the processes that contribute to performance.

Required Reading

Managing Effective Organizations (Chapter 1)

A Model for Managing Organizations, pp. 9-14

Streaming Links

http://www.youtube.com/watch?v=y9e6oJEI9SM

http://thewatchseries.to/episode/undercover_boss_s1_e1.html

2 http://www.imdb.com/title/tt1570328/plotsummary



MANAGING EFFECTIVE ORGANIZATIONS—Perspectives on

Effectiveness & The Nature of Managerial Work in Cake

Boss (S01E01)

Show Summary

Cake Boss is an American reality television series, airing on the cable television network

TLC. The show follows the operations of Carlo's Bake Shop, an Italian-American family-owned

business in Hoboken, New Jersey owned and operated by siblings Buddy Valastro (to whom the

series' title refers), Lisa Valastro, Maddalena Castano, Grace Faugno and Mary Sciarrone.[1] The

show focuses on how they make their edible art cakes, and the interpersonal relationships among

the various family members and other employees who work at the shop.3

3 https://en.wikipedia.org/wiki/Cake_Boss



Episode Recap

After an extremely busy order week, Buddy gets a call about a photo spread in Brides

Magazine, though last minute changes may challenge Buddy's ability to complete this order on

time. In addition, he gets an order to make a boat for someone's birthday, not knowing that the

person he's making it for... is himself. However, the bakers end up in a heated crisis when they

run out of sugar.4


1. Identify examples of each of the three causes of effectiveness at Carlo’s Bake Shop.

2. Provide examples of each of the four core managerial functions being performed by Buddy

in his role as the owner and manager of Carlo’s Bake Shop.

Required Reading

Managing Effective Organizations (Chapter 1)

Perspectives on Effectiveness, pp. 15-6

The Nature of Managerial Work, pp. 16-19

Streaming Links

http://www.youtube.com/watch?v=2gtXO3dOHQM

https://www.youtube.com/watch?v=XEE7q16jWPE

http://thewatchseries.to/episode/cake_boss_s1_e1.html

4 https://en.wikipedia.org/wiki/List_of_Cake_Boss_episodes#Season_1_.282009.29



LEADERSHIP—Leadership Traits in Lost (S01E01)

Show Summary

Season 1 begins with the aftermath of a plane crash, which leaves the surviving passengers

of Oceanic Airline's Flight 815 on what seems to be an uninhabited tropical island. Jack

Shephard, a doctor, becomes their de facto leader. Their survival is threatened by a number of

mysterious entities, including polar bears, an unseen creature that roams the jungle (the "Smoke

Monster"), and the island's malevolent inhabitants known as "The Others". They encounter a

French woman named Danielle Rousseau, who was shipwrecked on the island 16 years before

the main story and is desperate for news of a daughter named Alex. They also find a mysterious

metal hatch buried in the ground. While two survivors, Locke and Boone, try to force the hatch

open, four others, Michael, Jin, Walt, and Sawyer attempt to leave on a raft that they have built.

Meanwhile, flashbacks centered on individual survivors detail their lives prior to the plane

crash.5

5 https://en.wikipedia.org/wiki/Lost_(TV_series)#Overview



Episode Recap

Jack Shephard awakens lying on his back in the jungle, disoriented, battered and bruised, and

notices for a fleeting moment a yellow Labrador retriever darting through the bamboo forest. He

eases himself up and discovers a small bottle of vodka in his suit pocket. He runs through the

jungle vegetation and emerges onto an expansive beach, where he is confronted by the carnage

of the airplane crash of Oceanic Flight 815. In the confusion, one survivor gets sucked into a still

spinning turbine. Jack, a surgeon, darts from one survivor to the next, organizing them, giving

orders and administering medical aid. In a small amount of time, he rescues a man pinned under

wreckage, assists the pregnant Claire Littleton and enlists Hugo "Hurley" Reyes to watch her,

and administers CPR to Rose Henderson, saving her life.

After the initial shock of the crash passes, Jack retreats to a quiet area beyond the beach to

tend to his own minor injuries in solitude when he notices Kate Austen watching him. He asks

for assistance, which she reluctantly gives by helping suture the wound on his back. During the

procedure, Kate reveals that their plane had broken apart in mid-air. Hours later on the beach,

while Kate curiously observes Jack tending to a critically-injured unconscious passenger,

survivors Michael Dawson and his ten-year-old son, Walt Lloyd, discuss what to do with the

bodies in the wreckage, while an uninterested James "Sawyer" Ford looks on. Sayid Jarrah

organizes a clean-up crew, while Hurley salvages meals from the plane's galley and distributes

them to the survivors. Shannon Rutherford refuses chocolate offered by her brother Boone

Carlyle, believing that rescue is imminent.

That night, the peace of the camp is disturbed by loud roaring noises and crashing trees

emanating from the nearby jungle. In the morning, Jack decides that the survivors need to send a

distress signal to have any hope of rescue, and he believes the best solution is to use the plane's

transceiver, located in the cockpit of the plane. Kate claims to have seen smoke from somewhere

within the jungle and asks to come with Jack to find what is hoped to be another part of the

plane's wreckage. With Kate and Charlie Pace, Jack sets off into the jungle to find the cockpit.

As they move deeper into the jungle, they encounter a sudden rainstorm. When the trio finds the

plane, resting against a tree, they are forced to climb through the rows of seats to reach the cabin.

Inside, they find the pilot still in his seat. Charlie disappears into the bathroom while Jack and

Kate find the pilot awaking with a start from a concussion. He tells them that the plane had lost

radio contact six hours after take-off, where it turned back for Fiji and hit turbulence. The plane

was a thousand miles off course when it crashed.

Meanwhile, on the beach during the rainstorm, a group of survivors takes refuge in the

wreckage. While huddled there, a Korean man, Jin-Soo Kwon, tells his wife, Sun-Hwa Kwon, in

Korean that she should remain close to him at all times. Even though most of the survivors have

taken shelter, John Locke remains outside and sits alone in the rain on the beach with his arms

outstretched and seems to enjoy the moment. Back in the plane's cockpit, the conversation is

interrupted when the strange roaring noise that the group heard from the jungle the previous

night returns. When the pilot investigates, he is seized by something outside, which drags him



through the cockpit window, prompting the trio to grab the transceiver and flee. During the

escape, Charlie falls. Jack returns to help him, while a terrified Kate runs on. After the monster

disappears, Kate, Charlie and Jack reunite and find the pilot's bloodied corpse suspended in a tree

top.6


1. Which leadership traits does Jack possess? Which does he lack?

2. Do we see any link between the traits he possesses and his “performance” in the immediate

aftermath of the crash?

Required Reading

Leadership: Fundamentals (Chapter 11)

Leadership Defined, pp. 314-6

Traits that Appear to Identify Leaders, pp. 316-9

Streaming Links

http://vodlocker.com/rkogdukvk11d

http://thewatchseries.to/episode/ugly_betty_s1_e5.html

6 http://en.wikipedia.org/wiki/Pilot_(Lost)#Part_1



LEADERSHIP—Leadership Behaviors in The Office

(S01E01)

Show Summary

The first season consisted of six episodes. The series begins by introducing the office's

workers via a tour given by branch manager Michael Scott for both the camera crew and a first-

day temp (Ryan Howard). The audience learns salesman Jim Halpert has a crush on receptionist

Pam Beesly (who helps him play pranks on co-worker Dwight Schrute), even though she is

engaged to Roy (who works in the building's lower-level warehouse). News spreads throughout

the office that Dunder Mifflin's corporate headquarters is planning to downsize an entire branch,

leading to general anxiety, but Michael chooses to deny or downplay the realities of the situation

in order to maintain employee morale.7

7 http://en.wikipedia.org/wiki/The_Office_(U.S._TV_series)#Season_one



Episode Recap

Michael Scott, regional manager of the Scranton branch of Dunder Mifflin, introduces a

visiting documentary crew to his employees, who include Jim Halpert, a competent but

unmotivated sales representative, Dwight Schrute, his petty and power-hungry co-worker, Ryan

Howard, a new temporary employee, and Pam Beesly, the soft-spoken receptionist and object of

Jim's flirtation.

Jan Levenson-Gould, Michael's superior from corporate, arrives to inform Michael that the

Scranton branch may be closed down. Michael immediately informs his employees that no one

will be fired. Meanwhile, Dwight discovers that Jim has encased his stapler in Jell-O. Later in

the day, Michael attempts to prank Pam by pretending to fire her for stealing Post-it notes. When

Pam breaks down crying, Michael reveals the joke, but Pam is hardly amused.8


1. What is Michael’s leadership style—task-oriented or relationship-oriented?

2. What relationship, if any, exists between his leadership style and performance?

Required Reading

Leadership: Fundamentals (Chapter 11)

Behaviors of Effective Leaders (pp. 319-23)

Streaming Links

http://gorillavid.in/xneeh7w30fet

http://thewatchseries.to/episode/office_s1_e1.html

8 http://en.wikipedia.org/wiki/Pilot_(The_Office)#Plot



LEADERSHIP—Situational Factors in Lost (S01E05)

Show Summary

Season 1 begins with the aftermath of a plane crash, which leaves the surviving passengers of

Oceanic Airline's Flight 815 on what seems to be an uninhabited tropical island. Jack Shephard,

a doctor, becomes their de facto leader. Their survival is threatened by a number of mysterious

entities, including polar bears, an unseen creature that roams the jungle (the "Smoke Monster"),

and the island's malevolent inhabitants known as "The Others". They encounter a French woman

named Danielle Rousseau, who was shipwrecked on the island 16 years before the main story

and is desperate for news of a daughter named Alex. They also find a mysterious metal hatch

buried in the ground. While two survivors, Locke and Boone, try to force the hatch open, four

others, Michael, Jin, Walt, and Sawyer attempt to leave on a raft that they have built. Meanwhile,

flashbacks centered on individual survivors detail their lives prior to the plane crash.9

9 https://en.wikipedia.org/wiki/Lost_(TV_series)#Overview



Episode Recap

As the eye opens, we see a trickle of blood beginning to flow from a cut just above it. We

pull back to see a boy lying flat on his back. Beside him another boy is being ruthlessly beaten

against a school yard fence. "Walk away now and you won't get your ass kicked," says the bully.

And the truth of it is, walking away would definitely be the smart thing for him to do the bully is

much bigger than he is. But the boy against the fence is in real trouble and, mixed in with the

pain and the terror there is something else written on his face - written so clearly you'd have to be

blind not to see it. Please, help me! The first boy is up in a flash and goes to help his friend, but

he's grabbed from behind by the bully and spun around, the bully's fist already cocked and ready

to fire. "Should've stayed down Jack." WHAP! Lights out...

That was a Young Jack. Back in real time, Charlie races down the beach towards him,

rousing Adult Jack from his FLASHBACK. "Jack! JACK! There's someone out there!" Charlie

points out to the ocean - And oh my God, there IS someone out there yelling for help and

struggling to stay afloat. Before Charlie can explain that he doesn't know how to swim, Jack is in

the water, pounding through the surf towards the target. When he gets there, he scans the surface

and finds nothing but open water. He dives under. Nothing. He dives again and he's down there a

long time until he's up and he's got someone with him. It's Boone! And just as we're about to

breathe a sigh of relief, Boone asks a terrible question: "Did you get her?" Did he get who? "That

woman, did you get her?" Jack turns around and, sure enough, there is someone else further out,

calling for help and about to go under. Kate and Charlie take an exhausted Boone from Jack at

the breakwater and Jack turns around and dives right back in. But we widen out we see the awful

truth laid out before us. Jack can swim as hard as he wants... but there is no one left to save.

Back on the beach, while Kate is trying to prevent Jack from beating himself up for the life

he didn't save, Jack sees the man in the suit standing in the water. When he asks Kate if she saw

him too, Kate recognizes that Jack's exhausted and asks how long it's been since he slept.

Meanwhile, Sawyer has begun his own business, providing luxuries to the survivors from the

stash of goodies he collected from the wreckage and as the prices reflect, he's got the market

cornered in that department. "But don't worry", he tells Shannon...he'll take a check.

Hurley and Charlie tell Jack that they are dangerously low on water. It hasn't rained in a few

days and there are 47 people to take care of. Jack has to point out the mathematical error. Better

make that 46. They want Jack to decide what should be done, but he wants no part of it.

In FLASHBACK we see young Jack in his father's study receiving a very important lesson

on what it takes to be a leader. He tells Jack he doesn't have it. And while that might not be the

easiest lesson to learn, Jack needs to know there are consequences for getting involved in other

people's business. Consequences like that shiner on his eye.

Back in real time, Jack is speaking with Boone when he sees the man in the suit again. This

time, he's not going to let him get away. He races off into the woods and sees the man standing

there with his back turned. When he turns around, the shock knocks Jack right off his feet

because the man in the suit looks an awful lot like his FATHER!



On the beach, the heat and the lack of water are taking their toll. When Claire faints, the

others rally to her side, but when they go to give her some of the precious water, they make a

frightening discovery - it's all gone - stolen! Locke offers to go into the jungle to find more - just

enough to keep Claire going.

In the jungle, Jack races after the man in the suit. Just as he is getting close, he trips and falls

down an incline, barely catching himself on a vine before falling off a cliff. He hangs there,

slowly losing his grip on the vine. But just before he falls to the rocks below, a hand comes over

and pulls him up. It's Locke! He tells Jack that the others are all looking to him to tell them what

to do. Jack doesn't want the job and tells Locke about his hallucinations. Locke tells Jack that he

should consider the possibility he is not hallucinating. But that's impossible. Locke tells him that

possible is a relative term especially on this island.

Back at the beach, Sayid and Kate catch Sun with a bottle of water. When they learn she got

it from Sawyer, they confront him about stealing their supply. Turns out he didn't do it and he

can prove it - he made a trade with Jin, "cave man style". As Charlie does his best to comfort

Claire, we wonder how long she can hang on.

Back at the beach the water thief is caught. It was Boone! And just as the mob is about to

have at him, Jack returns to the scene. He tells them they can't go on like this. It's been six days

and rescue hasn't come, they have to start accepting the idea that it may never come. He tells

them about the water he found in the jungle and explains to them all that things have to change

or more people are going to die. "If we can't live together, we're going to die alone."10


1. Does Jack’s leadership style fit with the situational characteristics?

2. Which of the Leadership Actions to Change Situations, if any, do we observe Jack

employing?

Required Reading

Chapter 11: Leadership—Fundamentals

The Effects of Situational Differences, pp. 323-8

Streaming Links

http://vodlocker.com/yani24lti7hf


10 http://abc.go.com/shows/lost/episode-detail/white-rabbit/40637



INDIVIDUAL BEHAVIOR & DIFFERENCES—Personality

Traits in Ugly Betty (S01e01)

Show Summary

Ugly Betty follows the daily life of Betty Suarez, a promising college graduate from a

struggling Latino family in Queens. She was promptly rejected at a "job interview" at Meade

Publications in Manhattan based solely on her appearance (thus the series' title). However,

company CEO Bradford Meade spots her and has her hired as an executive assistant to his son

Daniel Meade, the newly-installed Editor-in-chief at MODE magazine. Bradford is primarily

motivated by his wish for Daniel to stop bedding his assistants, particularly after catching him

having sex in his office with one potential applicant. Betty is not very interested in fashion and is

sometimes clueless about the company's motives and organizations, although she has expressed a

passion for photography.



Episode Recap

In this episode we are introduced to Betty Suarez, an unglamorous woman in her 20s who

starts work for a fashion magazine called MODE, and in the process introduced to the harsh

treatment she'll have to deal with from her more beautiful co-workers. She also meets with her

boss, Daniel Meade, who was just named the new editor in chief by his father, Bradford Meade.

Daniel succeeds the revered Fey Sommers, who was killed in a hit-and-run that reeks of foul

play. The announcement of Daniel being named editor-in-chief does not sit well with

Wilhelmina Slater, the magazine's creative editor who has been vying for the position herself.

Daniel isn't so keen about having Betty working with him because she is homely, so he plots

to have her quit by giving her difficult and outrageous tasks. When Betty gets wind of this from

the company seamstress, Christina, she is badly hurt and says that perhaps that is the way she

was supposed to land a job. After Daniel makes her stand in for an embarrassing modeling shoot,

he seems to relent as Betty walks out in anger and tears.

Daniel later regrets his mistake when he realizes that he is danger of losing the Fabia

cosmetics account. He is unaware that he is being sabotaged by Wilhelmina and his best friend, a

photographer who has been known to plagiarize other people's work (after Betty mentions a

layout he did) and is responsible for the aforementioned shoot that Betty was in. Sensing this and

after seeing a new cosmetics layout proposal created by Betty, Daniel decides that he needs her.

Betty eventually returns and in the process not only saves the campaign, but also his job.


1. How does Betty rate on the Big Five personality variables—Openness, Conscientiousness,

Extraversion, Agreeableness, and Neuroticism.

2. How does Betty rate on these other five personality variables—locus of control, self-efficacy,

Machiavellianism, emotional intelligence, and creativity.

Required Reading

Individual Behavior & Differences (Chapter 4)

Individual Psychological Variables, pp. 111-7

Streaming Links

http://vodlocker.com/qt8ewmbnvh41




INDIVIDUAL BEHAVIOR & DIFFERENCES—Skills, Abilities,

and Attitudes in Monk (S04E04)11

Show Summary

Adrian Monk was a brilliant detective for the San Francisco Police Department until his wife,

Trudy, was killed by a car bomb in a parking garage, which Monk then believed was intended

for him. He later believes that Trudy's death was part of a larger conspiracy that she had

uncovered during her time as a journalist. Trudy's death led Monk to suffer a nervous

breakdown. He was discharged from the force and became a recluse, refusing to leave his house

for over three years.

He is finally able to leave the house with the help of his nurse, Sharona Fleming (Bitty

Schram). The breakthrough allows him to work as a private detective and a consultant for the

homicide unit despite limitations rooted in his obsessive–compulsive disorder (OCD), which had

grown significantly worse after the tragedy. These same personal struggles, particularly the

OCD, are what aid him in solving cases, such as his sharp memory, specific mindset and

attention to detail. Captain Leland Stottlemeyer (Ted Levine) and Lieutenant Randall "Randy"

Disher (Jason Gray-Stanford) call on Monk when they have trouble with an investigation.

Stottlemeyer is often irritated by Monk's behavior, but respects his friend and former colleague's

amazing insight and observational abilities, as does Disher. Ever since childhood, Monk's

obsessive attention to detail allowed him to spot tiny discrepancies, find patterns, and make

connections that others often missed.



Episode Recap

A parking garage attendant, Ronnie, confronts a man who appears to be repairing a flat tire

on a car which the attendant knows belongs to someone else. When Ronnie threatens to call the

police, a fight ensues and Ronnie is shot dead by the mystery man. Shortly thereafter a stock

analyst by the name of Warren Kemp arrives in the garage and discovers that Ronnie is missing.

Kemp is then attacked from behind but the mystery man does not want to kill Kemp: he only

wants to break his hand, specifically his right hand. He’s very specific about that—the right and

not the left hand.

Detectives Stottlemeyer and Disher are assigned the case and they call in former Detective

Adrian Monk as a consultant. Before being taken to hospital, Kemp sends word via a paramedic

that he’d like to meet with Monk and his assistant Natalie in his office the next day. He’s very

specific about that—Monk AND Natalie.The next day, while waiting outside Mr. Kemps office,

Natalie remarks that she used to work in an office setting like this one and lasted only “two

weeks.” What she disliked about it was that it was an environment where “you’re just like

everyone else” where you “do the same thing everyday”, where you begin to “feel like a

number” and where you are “basically a drone.” Mr. Monk finds that all to be extremely

admirable.

When they Adrian and Natalie begin speaking with Kemp they learn that he suspects that the

man is one of his own employees. After much flirting between between Kem and Natalie, Kemp

asks Monk to go undercover as an office worker—as an investment analyst from Chicago.

Happy for the chance to be like everybody else and do the same job every day, Monk

contentedly cleans up his co-workers' cubicles and retypes their reports, earning himself a place

in what he calls the office "gang" as he searches for clues to the identity of Kemp's assailant.

Initially, Monk’s suspicions fall on the unpleasant and unpopular Chilton Handy, who, like

the perpetrator (and Captain Stottlemeyer), chews toothpicks, and whose obsession with winning

the office bowling tournament could provide a motive for injuring Kemp's right hand.

Meanwhile, Natalie's suspicions fall on Kemp himself when a secret she had confided in him

appears in an e-mail sent to all the office employees. Just as Monk discovers an alibi for Chilton

and needs a new lead, he manages to alienate his co-workers by causing them to forfeit a

bowling tournament. Worse still, the case takes a grim turn as the interior decorator Kemp has

hired is murdered. The evidence points to the same man, but Monk must find out who and why

without the cooperation of the office staff.12

12 http://www.tv.com/monk/mr.-monk-goes-to-the-office/episode/422050/recap.html; also,

http://en.wikipedia.org/wiki/List_of_Monk_episodes




1. What particular mental abilities and related skills does Mr. Monk demonstrate?

2. What aspects of the job contribute to Mr. Monk’s job satisfaction?

Required Reading

Individual Behavior & Differences (Chapter 4)

Individual Psychological Variables, pp. 102-6

Streaming Links

http://vodlocker.com/w80oqqqx5obn

http://thewatchseries.to/episode/monk_s4_e4.html



MOTIVATION—Job Satisfaction & Learned Needs in My

Name is Earl (S02E22)

Show Summary

The series stars Jason Lee, Ethan Suplee, Jaime Pressly, Eddie Steeples and Nadine

Velazquez. Earl J. Hickey (Lee) is a petty criminal whose winning $100,000 lottery ticket is lost

when he is hit by a car. Lying in a hospital bed, under the influence of morphine, he develops a

belief in the concept of karmic retribution when he hears about karma during an episode of Last

Call with Carson Daly. To turn his life around, he makes a list of every bad thing he's ever done

in an attempt to correct them, as he believes that this is the only way he can gain positive karma.

After doing his first good deed, he finds the $100,000 lottery ticket he had previously lost. He

sees this as a sign of karma rewarding him and, with his newfound wealth, he begins doing good

deeds according to his list. As he continues to fulfill good deeds, Earl seems to be only doing so

to improve his own life but begins to develop a sincere sense of morals and ethics.



Episode Recap

Earl and Randy don't usually set the alarm clock, but today is their first day at their new jobs,

stocking appliances for Mr. Waadt. Up until now, Earl has kept himself from becoming an adult,

#273B on his list. Once he got his GED, it was time to start looking for a job. Earl learned that

it's easy to get a job, but hard to find one you want to keep.

While Earl's feeling good to be part of the workforce, Joy is enjoying her own little dose of

reality. After stocking up on green punch, she and Darnell run into her deaf lawyer's word talker

Doug in a parking lot. Joy insults Doug, mistaking his old-looking wife for his mother. Miffed,

Doug reminds Joy that her trial starts next week, and maybe she shouldn't have bought all that

punch - Joy might be going to jail.

Supervisor Reggie explains the perks of the job to Randy and Earl: everyone gets a one-week

vacation and a store credit card. Twice a day the guys eat snacks from the vending machine.

After four hours, Earl's already not sure if he can perform this job for the rest of his life. When

salesman Ricky calls Earl to the sales floor, it's just like the first day he drank chocolate milk and

realized he wanted to have a moustache for the rest of his life - Earl wants to sell appliances in

the front of the store.

Reggie explains that no one's ever moved from the back to the front of the store. It's a little

ironic: the salesman all wear Dockers, but they call the guys who work in the back Dockers,'

because they work on the loading dock. The Dockers wear Dickies, which is what they call the

guys who work in the front, because they are. Meanwhile, Joy prepares for the possibility of

prison by trading in the Subaru BRAT for a car that will accommodate her family, buying a life-

like sex doll for Darnell, and learning to speak Mexican.

Earl goes the extra mile to show Mr. Waadt that he wants to be a salesman. The Dockers

think Earl is sucking up, despite his claims of being a regular guy. Earl remarks that he's spent

his whole life making fun of people who try to get ahead - maybe he was wrong. All the

Dockers, even Randy, try to sabotage Earl, but Mr. Waadt takes notice of his hard work, and

gives Earl a shot. If he can sell $5000 in appliances by end of day Sunday, he's in.

Now that Earl's wearing Dockers, all the salesman, led by smarmy Ricky, promise they'll do

whatever it takes to keep Earl from joining their ranks. On Sunday, it looks like Earl has failed to

reach his goal, when a little old church lady comes in to the store to purchase a boatload of

appliances for a soup kitchen. Earl asks the Dockers to load the truck, but they refuse, so Earl

does it himself. The guys are amazed - no Dickie has ever pulled his own stock! While he's busy,

Ricky lies to the church lady and scoops the sale.

Stress will make you do crazy things, as Darnell finds out, when he wakes up next to the sex

doll. Joy has left him a video, explaining that she traded in the Brat because she needed a bigger

trunk, and learned Mexican because she's going on the lam to Mexico to escape prison! She begs

Darnell's forgiveness and promises to send for him and the kids as soon as she can. It's closing

time at the store, and despite a rousing don't-give-up speech from Reggie, Earl turns his in his tie

and name tag to Mr. Waadt.



Reggie knocks on Mr. Waadt's office door. He puts down his store credit card, demanding to

buy a refrigerator from Earl. Ricky's protests fall on deaf ears, as all the Dockers line up to buy

appliances from Earl in a show of solidarity for one of their own. Earl wins the day, and is

promoted to salesman. Sadly, Joy's not having the same luck in Mexico.13


1. Using Herzberg’s Two-factor theory, indicate which of his two jobs gives Earl greater

satisfaction—“docker” or sales associate?

2. Using McClelland’s Learned Needs theory, indicate what are Earl’s and what are Randy’s

dominant needs?

Required Reading

Motivation—Background & Theories (Chapter 5)

Herzberg’s Two-Factor Theory, pp. 133-5

McClelland’s Learned Needs Theory, pp. 135-8

Power & Politics (Chapter 10)

Need for Power, pp. 294-6

Streaming Links

http://gorillavid.in/fl2rskn3u7ui

http://thewatchseries.to/episode/my_name_is_earl_s2_e22.html

13 http://mynameisearl.wikia.com/wiki/Get_a_Real_Job



MOTIVATION—Equity Theory in The Office (S02E04)

Show Summary

The second season was the series' first full (twenty-two episode) season, and had its first 40-

minute "super-sized" episode. Many workers seen in the background of the first season were

developed into secondary characters, while the general threat of downsizing continued. Romantic

relationships begin to develop between some of the characters. Michael spends the night with his

boss Jan, in the wake of the latter's divorce, but does not sleep with her. Dwight and Angela

become romantically involved, but keep the relationship a secret from everyone else. Kelly

develops a crush on Ryan, and they start dating. When Roy sets a date for his wedding to Pam,

Jim grows depressed and considers transferring to the Stamford, Connecticut branch, but tells

Pam in the season finale that he loves her, even though Pam still insists she will marry Roy. The

two kiss, but Jim transfers to the Stamford branch soon after.14

14 http://en.wikipedia.org/wiki/The_Office_(U.S._TV_series)#Season_two



Episode Recap

Pam transfers a call from Katy to Jim's desk and the two make lunch plans. In a talking head

interview, Pam explains that Jim and Katy (the purse saleswoman from the episode "Hot Girl")

have started dating.

Michael gives Ryan a glowing checkpoint review. When Ryan expresses his interest in

starting his own business someday, Michael takes it upon himself to teach Ryan the first of the

ten rules of business. The fire alarm sounds, and while Dwight and Angela both attempt to take

charge of the the evacuation, Michael pushes others out of the way in his escape out of the

building.

In a talking head interview, Ryan explains that he doesn't want to have a nickname or be

known for anything at the office. Once everyone is safely outside, Jim begins a game of "three

books on a desert island". At Dwight's turn, he misses the point of the exercise and asks for an

axe and a hollowed-out book filled with survival gear. Pam is looking at her barefeet.

Jim changes the topic from books to DVDs. In a joint talking head interview, Jim and Pam

mock Meredith's choices, although Pam admits that she too likes Legally Blonde. Jim teases Pam

for liking that movie. Michael learns that Ryan is going to business school at night. Michael

invites Ryan to quiz him but doesn't even understand the first question. In a talking head

interview, Michael explains that he learned more about business from working at a fast-food

restaurant than Ryan will ever learn in school. Dwight, still jealous of the attention Ryan is

getting from Michael, attempts to bully the young employee but merely earns a scolding from

Michael. Ryan becomes increasingly uncomfortable with Michael's friendliness.

Jim moves on to the next game, "Who would you do?", and Kevin instantly responds, "Pam."

Jim and Pam excuse themselves from the game to talk to Dwight, who is moping in his car. Pam

suggests that Ryan would be impressed to learn that Dwight is a volunteer sheriff's deputy, and

Jim tries to keep a straight face when he suggests that Dwight quit, "and then that would stick it

to both of them." Dwight thanks them for their concern but asks to be left alone.

Jim, Pam, Michael, Ryan and even Roy join the game of "Who would you do?" Roy answers

"that tight-ass Christian chick." Jim jokingly chooses Kevin, and Michael says, "Well, I would

definitely have sex with Ryan." When Michael mentions that he left his cell phone in the office,

Dwight rushes back into the building to fetch it. The women of the office continue playing "Who

would you do?" Meredith: "Jim." Phyllis: "Definitely Jim." Kelly: "Definitely, definitely Jim."

Pam considers her response and says, "Oscar's kind of cute." She also mentions that Toby is cute

and the others groan in disapproval, except for Meredith, who nods and smiles.

Michael asks Ryan to call his cell phone to help Dwight find it. The phone rings. It's in

Michael's pocket. Dwight emerges, coughing, from the building and reveals that the fire was

started by Ryan, who left a cheese pita in the toaster-oven set to "oven" instead of "toaster".

Dwight and Michael proceed to mock Ryan and dub him The Fire Guy. Katy arrives for lunch



and joins the DVD game. Her first movie: Legally Blonde. The fire out, everybody heads back

inside. Michael promises Ryan, "I'll give you the rest of the ten tomorrow.""15


1. Compare their inputs-to-outcomes ratios of Dwight (person) & Ryan (the comparison other)

and explain why Dwight is so worried.

2. How does Dwight attempt to restore equity?

Required Reading

Motivation: Background & Theories (Chapter 5)

Equity Theory, pp. 146-51

Streaming Links

http://gorillavid.in/nbjh6eakv867

http://thewatchseries.to/episode/office_s2_e4.html

15 http://theoffice.wikia.com/wiki/The_Fire



GROUP & TEAM BEHAVIOR—Group Characteristics in

The Apprentice (S01E01)

Show Summary

The Apprentice is an American reality game show hosted by real estate magnate,

businessman and television personality Donald Trump. The show was broadcast on NBC and

created by English-born American television producer Mark Burnett. The U.S. series originated

a franchise of international television shows known as The Apprentice. Billed as "The Ultimate

Job Interview", the U.S. version starred sixteen to eighteen business people competing in an

elimination competition. The prize was a one-year, $250,000 starting contract to run one of

Trump's companies. Each episode typically ended with Trump eliminating one of the contestants

with the words, "You're fired" (which has become a locution of the program and Trump).

The series premiered in January 2004. After six seasons of The Apprentice, a new format

was introduced: The Celebrity Apprentice. The celebrity series generally follows the same

premise as the original, but with celebrities as contestants participating to win money for their

chosen charities, rather than winning a job opportunity. There have been seven seasons of The

Celebrity Apprentice since 2008. In 2010, a seventh (and the most recent) season of the original

Apprentice was aired in between Celebrity seasons. There were a combined 14 seasons of

Trump's Apprentice. The series also spawned another U.S. spinoff starring Martha Stewart which

lasted for only one season.



Episode Recap

Task: Starting with seed money, purchase supplies and sell lemonade on the streets of New

York.

Project managers: Protégé—Ereka; Versacorp—Troy

Winning team: Protégé

Reasons for win: The women won by 3–1 margin of earnings. They stay in Midtown and

use the promises of kisses to sell lemonade for five dollars a glass, giving them a total of

over $1,200.

Reward: Visit Donald Trump in his penthouse suite, taking in the pleasures of true

fortune.

Losing team: Versacorp

Reasons for loss: Versacorp chose a bad location, by a fish market, and priced their

lemonade too low. While they eventually found a better location, it was far too late to

have any hope of recovering the task. In addition, David and Sam proved to be extremely

poor salesmen, selling less than $10 between them.

Dramatic tension: Versacorp member Sam begins to get on the other's nerves by his crazy

antics, including fruitlessly trying to sell a single glass of lemonade for $1,000.

Sent to boardroom: Troy, Sam, and David

Fired: David Gould – for selling the least on the team, and admitting in the boardroom that sales

was not his forte. Despite criticising Troy's leadership decisions along with Sam's strange

behavior, Trump felt that they had at least showed some initiative, while David had been very

passive and otherwise demonstrated no skills that would be of any use to Trump.


1. Compare and contrast Protégé and Versacorp in terms of seven characteristics of groups—

structure, status hierarchy, roles, norms, leadership, cohesiveness, and social loafing.

2. What relationship, if any, do we observe between the presence or absence of these

characteristics and group performance?

Required Reading

Group & Team Behavior (Chapter 8)

Characteristics of Groups, pp. 235-43

Streaming Links

None found.



GROUP & TEAM BEHAVIOR—Intragroup Conflict in The

Apprentice (S01E02)

Show Summary

The Apprentice is an American reality game show hosted by real estate magnate,

businessman and television personality Donald Trump. The show was broadcast on NBC and

created by English-born American television producer Mark Burnett. The U.S. series originated

a franchise of international television shows known as The Apprentice. Billed as "The Ultimate

Job Interview", the U.S. version starred sixteen to eighteen business people competing in an

elimination competition. The prize was a one-year, $250,000 starting contract to run one of

Trump's companies. Each episode typically ended with Trump eliminating one of the contestants

with the words, "You're fired" (which has become a locution of the program and Trump).

The series premiered in January 2004. After six seasons of The Apprentice, a new format

was introduced: The Celebrity Apprentice. The celebrity series generally follows the same

premise as the original, but with celebrities as contestants participating to win money for their

chosen charities, rather than winning a job opportunity. There have been seven seasons of The

Celebrity Apprentice since 2008. In 2010, a seventh (and the most recent) season of the original

Apprentice was aired in between Celebrity seasons. There were a combined 14 seasons of

Trump's Apprentice. The series also spawned another U.S. spinoff starring Martha Stewart which

lasted for only one season.



Episode Recap

Air date: January 15, 2004

Task sponsor: Marquis Jet Card

Task: Both teams are to design an advertising campaign to sell private jet service, which

they must pitch to the owner of the company and Donny Deutsch.

Judges: Donald Trump; Carolyn Kepcher; George H. Ross

Monologue: Do Not Deal With Underlings – Trump learned early in his career making

deals can be tough and you have to work with the boss where ever possible.

Protégé project manager: Amy

Versacorp project manager: Jason

Winning team: Protégé

Reasons for win: Amy and Ereka personally met with Marquis Jet's people and

learned that nothing was off limits for their ad. This led to Tammy headlining

their campaign with heavy sexual undertones, while depicting parts of the aircraft

in black and white artistic shots. The women also pitched their ads while wearing

flashy flight attendant outfits.

Reward: A trip to Boston in a private jet and dinner at a fancy restaurant.

Losing team: Versacorp

Reasons for loss: Due to Jason's decision not to meet with the client, the men

chose to create a conventional campaign, complete with photos of the cockpit and

passengers designed to illustrate the utility and convenience of the service. While

Donny Deutsch and the Marquis Jet executives felt that the campaign was

generally executed competently, they dismissed it as being completely unoriginal.

Dramatic tension: Sam further aggravates his team members and is excoriated

for taking a nap on the floor during the task.

Sent to boardroom: Jason, Sam, and Nick

Fired: Jason Curis – for not meeting with the client at the start of the task, which led the

team to lose. In addition, he brought Nick back into the boardroom seemingly for no

reason, and then was unable to defend himself when Nick and Sam ganged up on him.

Notes:

Jason did not see the point of meeting the client for their campaign, while several

of his teammates did, and Trump himself was aghast that Jason did not meet with

company's owner at the beginning and thereby learn that Deutsch and the

executives wanted a flashier campaign.

The women's reward became short-lived from a heat of tension that Omarosa

instigated with Ereka. After Omarosa called Ereka emotionally unstable, Ereka

stated that was like "[the pot] calling the kettle black", which Omarosa interpreted

as racism. After the season ended Omarosa tried to imply that Ereka and another

candidate had used even stronger racist insults off-camera, but Trump and Mark



Burnett both denied this, adding that had Ereka or any other candidate had used

racist language, they would have been immediately removed from the show.

This episode is the first time that the project manager has the words "Project

Manager" in their name at the bottom of the screen instead of their actual

occupation.


1. Compare Protégé and Versacorp with regard to the three types of intragroup conflict—task,

relationship, and process—that were in evidence.

2. What relationship, if any, is evident between conflict type and intensity and group

performance?

Required Reading

Conflict & Negotiation (Chapter 9)

Intra-group Conflict and Group Productivity, p. 267

Streaming Links

None found



CONFLICT & NEGOTIATION—Intergroup Conflict in

Grey’s Anatomy (S06E05)

Show Summary

Grey's Anatomy is an American medical drama television series created by Shonda Rhimes.

The series premiered as a mid-season replacement on March 27, 2005 on ABC; since then, six

seasons have aired, with the seventh currently airing. The series follows the lives of interns,

residents and their mentors in the fictional Seattle Grace Hospital in Seattle, Washington, as they

struggle to complete their medical training and maintain personal lives.16

16 http://en.wikipedia.org/wiki/Grey's_Anatomy



Episode Recap

It's merger time with Mercy West, and the residents are bumping heads with the new

competition, whom Meredith compares to bacteria in the opening voiceover. New signage is

going in, with the catchy name Seattle Grace Mercy West. Everyone's career is at stake, tension

is high. The day starts poorly for Izzie, who sees a new doe-like resident put her belongings in

George's cubby, even though she's told "we keep it empty for a reason." It's an issue that almost

comes to a girlfight for the two, till Alex breaks up the altercation.

All the residents gather in Meredith's hospital room. She's still at the heart of Seattle Grace

but can't participate in battling the invaders since she's recovering from donating part of her liver

to her father. She rallies her people: "We own this hospital. We were born in this hospital. And

we will hold this hospital with our last gasping breath." She exhorts them to "Go out there and go

get surgeries before they take them!" Alas, some Gracers may not have much fight left in them.

In the ER, Owen's in charge. A Mercy Wester named Jackson proposes a zone system, which

Cristina cuts down with "this isn't a schoolyard." Owen likes the idea, and the Gracers reluctantly

take to their zones, where a Mercy Wester is paired with a Grace doc.

Alex has a word with the Chief about upcoming cuts. He acknowledges that Izzie isn't at

100%, but that she needs this. The Chief brushes him off with "I have a hospital to run. I

have two hospitals to run."

One of the new residents, Charles, tries to chat up Izzie and get on her good side. He says

that the doe-eyed resident should have left the cubby alone, but everyone's on edge because "it's

the first day of school." He also hits her up for the key code to the research library. She won't

divulge it -- it took her two years to get it, and she needs every advantage, she says.

Lexie is paired with a young resident who's too perky and rubs her the wrong way. Plus, she

keeps taking notes in a little red book. They get a patient who's a burglar and was beaten badly

with a golf club by an intended victim. The two look at the X-rays with Derek and Lexie shows

off her photogenic memory. Then the Perky One says she's "out of her league" but suggests the

course of action Derek prefers.

Izzie visits with a kidney transplant patient, Sarah, who's been on dialysis for three years.

She's aglow at the prospect of getting a kidney, and her surgery is imminent.

In the ER, Cristina tends to a man whose 19-year-old girlfriend's father stabbed him in the

groin. Both are arguing as blood gushes from his wound. Jackson from Mercy West tries to get

in on the action but Cristina won't let him near the patient.

Alex and the doe-like resident from Mercy West named Reed talk briefly with an older man

in the ER and his daughter. The two doctors battle over the patient. Later, Owen has Reed take

over the case after Alex misses a detail, and the sniping between the two residents continues.

Izzie and Charles walk around the hospital, and a lab tech asks Izzie about her cancer treatment,

so now Charles knows her secret. In return, he spills his: He's in love with Reed, who's hardly

aware he exists. For some reason, this knowledge inspires Izzie to offer up the research library

code.



The Chief meets with a hospital HR person who hands him a script to use while firing

people. He takes offense at the suggestion he needs a chaperone while do these deeds, but the

HR rep reveals that an intern whom the Chief fired -- by email -- is suing for wrongful

termination. He needs to stick to the script, and she'll be watching...

The 19-year-old rushes into the ER to be by her man's side. When her father hears his

daughter, he lunges at her boyfriend. Jackson, whom Cristina blocked from the patient, tackles

the father to the ground, to the applause of everyone in the room. Cristina cannot catch a break.

Her patient asks to thank the tackler -- "he saved my life," to which she retorts, "No, I saved your

life. I'm still saving it." Lexie looks on jealously as Derek and the Perky One discuss the Billy

the burglar's surgery. Billy asks, "Are you going to fight back at some point or let her bury you?"

Lexie argues that she's just finding her footing, and the Billy replies that she found her footing

"on your neck." Ouch! He encourages Lexie to fight back. Meredith tells Derek she's desperate

for gossip about the Mercy Westers and how the Grace docs are coping. Stay in bed, Meredith!

It's nasty out there.

Billy, did a bad, bad thing: He stole The Perky One's little red book. Her innermost thoughts,

her secrets all laid bare. He shares a few gems: "You are the future of medicine," "Only you can

keep you down," and "No one can tell it's plastic surgery."

Alex, Cristina and Lexie have lunch together and discuss the notebook and the horror of the

Mercy Westers. Izzie comes by with a latte she intends to give to Charles, whom she says is

pretty awesome and they shouldn't judge all the Mercy West residents just because they feel

threatened. Alex takes a look around the room and realizes that none of the competition is there -

- they don't eat lunch! They're working! The three dash off.

Cristina finds Owen and Jackson discussing her patient. Because she wasn't there, Owen asks

the Mercy Wester to scrub in. Cristina is crushed. Charles is bragging to the other Mercy Westers

about Izzie: "She does whatever I ask. She can't do enough for me. It's like I have my own

surgical b*tch." And guess who's standing right there. Charles gets his latte -- on his shoes.

Alex's patient starts to exhibit odd new symptoms and he wants to book an OR. Reed comes

in, and the two commence arguing yet again. The daughter's had it with them -- all they've done

all day is delight in what the other got wrong. "You're supposed to be healers!" she exclaims.

Charles tries to make up for his gaffe to Izzie, but she won't have it. He says that at Mercy

West the residents couldn't be friends at work, which sets off Izzie: "Here we support one

another, we have each other's backs. We throw ourselves in front of buses to save the lives of

complete strangers. You will never measure up to the people we've lost." In her agitated state,

she orders the IV for her kidney patient.

Cristina goes to Meredith's room and begins to sob. What happened? "Nothing, nothing is

happening to me. Do you know how long it's been since I held a heart in my hand? Since I felt

that joy, that rush?" She's distraught and hysterically sobbing. "I miss Burke, I miss him all day,"

she says. "When he was here I held hearts, and I got picked because it was right. And I learned,



and I felt seen. I spent this entire day fighting, and I don't want to do it anymore." She goes to

snuggle with Meredith.

On the way to surgery, the Perky One says to Derek that she's taken care of a lot of Lexie's

responsibilities, at which point Lexie snaps and begins quoting verbatim from the little red book.

The Perky One's lip quivers and she has to excuse herself. Something has gone terribly wrong

with Izzie's transplant patient -- she looks to be flatlining, and Izzie had to use the paddles to

revive her.

Bailey confronts Izzie about the kidney patient. "Your mental state may have clouded your

judgment," she says. Izzie read the labs wrong and had the tech give her no potassium, which

stopped her heart. Bailey lays it out: "She's alive but she's not getting he kidney, after 3 years of

dialysis. If they don't find another one in the next 3 days, she's going to be dead, and you will

have killed her."

Derek tells Billy the burglar that his leg function will be at about 70%, and after he leaves

Lexie brings out the little red book. She noticed splotches on the pages and realized that The

Perky One was crying when she wrote her little affirmations. They stole her comfort, she says. 17


1. Describe whether and how the following factors contributed to the intergroup conflict among

the residents—work interdependence, differences in goals, and differences in perception.

2. Which consequences of this dysfunction intergroup conflict were observed within and

between the groups?

Required Reading

Conflict & Negotiation (Chapter 9)

Why Inter-group Conflict Occurs, pp. 267-71

Consequences of Dysfunctional Inter-group Conflict, pp. 271-3

Streaming Links

http://gorillavid.in/q99b7oqbdfvt

http://thewatchseries.to/episode/greys_anatomy_s6_e5.html

17 http://www.thegreysanatomywiki.com/page/Invasion+Recap



ORGANIZATION STRUCTURE—Formal Structure in Ocean’s

Eleven

Plot Summary

Shortly after being released from prison, Danny Ocean (George Clooney) breaks parole and

travels to Los Angeles to meet up with his former partner in crime and close friend Rusty Ryan

(Brad Pitt) to propose a scheme he has in mind. The two head to Las Vegas to pitch the plan to

wealthy friend and former casino owner Reuben Tishkoff (Elliott Gould). The plan consists of

robbing the Bellagio, The Mirage, and the MGM Grand casinos. Tishkoff's familiarity with

casino security makes him very reluctant to get involved, but when he begins to think of it as a

good way to get back at his rival, Terry Benedict (Andy García), who owns the three casinos,

Tishkoff agrees to finance the operation. Because the casinos are required by the Nevada

Gaming Commission to have enough cash on hand to cover all their patrons' bets, the three

predict that, on the upcoming night of a highly anticipated boxing match, the Bellagio vault will

contain more than $150 million. Ocean and Ryan recruit eight former colleagues and criminal

specialists, including Linus Caldwell (Matt Damon), a young and talented pick-pocket thief.

Several of the team members carry out reconnaissance at the Bellagio to learn as much as

possible about the security, the routines and behaviors of the casino staff, and the building itself.

Others create a precise replica of the vault with which to practice maneuvering through its



formidable security systems. During this planning phase, the team discovers that Ocean's ex-

wife, Tess (Julia Roberts), is Benedict's girlfriend. Ryan urges Ocean to give up on the plan,

believing Ocean incapable of sound judgement while Tess is involved, but Ocean refuses.

When the plan is put in motion, Ocean goes to the Bellagio in order to be seen by Benedict,

who, as expected, has him locked in a storeroom to be beaten by a bouncer called Bruiser.

Ocean, however, knows Bruiser, and he allows Ocean to leave through a ventilation shaft, to

meet with his team in the vault. Linus Caldwell poses as a gaming commission agent, confronts

Benedict on hiring Frank Catton as an ex-con, and in the process lifting the security code to the

vault from Benedict. From there Caldwell and Catton staged a faux confrontation to allow Linus

to slip away into the vault after the incident. Yen is smuggled into the vault by the Malloy

brothers, to assist in triggering the explosive from the inside. Saul Bloom sneaks explosive into

the casino vault by posing as an international arms dealer needing especially secure safekeeping

for his valuables, and then stages a heart attack that was treated by Ryan posing as a doctor.

The team activates a stolen pinch device to temporarily disrupt the casino's electrical power,

allowing them to breach the vault undetected. As Benedict attempts to restore order following

the power outage, Ryan anonymously calls him on a cell phone that Ocean had earlier planted in

Tess's coat. Ryan tells him that the vaults are being raided, and that all the money will be

destroyed if Benedict does not cooperate in loading half the money into a van waiting outside.

Benedict observes video footage of the vault that confirms Ryan's claims, and complies in

moving the money, but orders his men to follow the van after it departs, and calls a S.W.A.T.

team to secure the vault. The S.W.A.T. team's arrival results in a shootout which causes the

incineration of the half of the money left in the vault. After assuring Benedict that the casino is

secure, the officers depart.

Terry realizes that the vault video feed was faked when he notices that the floors shown in

the video lacked Bellagio logos, which had only very recently been added to the floors in the

vault. The men following the van discover that it is being driven remotely, and that, instead of

money, it contains duffel bags full of flyers advertising prostitutes. A flashback reveals that

Ocean had used the vault replica to create the fake video Benedict had seen; the rest of the team

posed as S.W.A.T. officers, and took all of the money in the vault when responding to Benedict's

call for police assistance. Benedict then returns to the room where he left Ocean and finds him

still there, leaving him with no way to connect Ocean to the theft. Ocean offers to assist Benedict

in finding the money on the condition that he give up Tess, to which Benedict agrees. It is then

revealed that his team had routed live footage of this conversation to Tess's suite. Angry at being

used by Benedict, she leaves him and returns to Ocean. Benedict tips off the police, who arrest

Ocean for violating parole, and Ocean spends some months in prison. When he is released, he is

met by Ryan and Tess, and the three drive off, closely followed by Benedict's bodyguards.18

18 http://en.wikipedia.org/wiki/Ocean's_Eleven_(2001_film)#Plot




1. Draw an picto-organization chart of the Ocean’s 11 organization and clearly identify the key

roles and holders of those roles.

2. Indicate the extent of the division of labor (specialization), span of control, and delegation of

authority.

Required Reading

Organizational Structure (Chapter 14)

The Concept of Structure, pp. 398-9

Designing and Organizational Structure, pp. 399-400

Division of Labor, p. 400-1

Span of Control, pp. 405-8

Delegation of Authority, pp. 408-10

Streaming Links

http://vodlocker.com/330i6c8qlvua

http://projectfreetv.im/movies/oceans-eleven-2001/



ORGANIZATION STRUCTURE—Informal Structure in

Ocean’s Eleven

Plot Summary

Shortly after being released from prison, Danny Ocean (George Clooney) breaks parole and

travels to Los Angeles to meet up with his former partner in crime and close friend Rusty Ryan

(Brad Pitt) to propose a scheme he has in mind. The two head to Las Vegas to pitch the plan to

wealthy friend and former casino owner Reuben Tishkoff (Elliott Gould). The plan consists of

robbing the Bellagio, The Mirage, and the MGM Grand casinos. Tishkoff's familiarity with

casino security makes him very reluctant to get involved, but when he begins to think of it as a

good way to get back at his rival, Terry Benedict (Andy García), who owns the three casinos,

Tishkoff agrees to finance the operation. Because the casinos are required by the Nevada

Gaming Commission to have enough cash on hand to cover all their patrons' bets, the three

predict that, on the upcoming night of a highly anticipated boxing match, the Bellagio vault will

contain more than $150 million. Ocean and Ryan recruit eight former colleagues and criminal

specialists, including Linus Caldwell (Matt Damon), a young and talented pick-pocket thief.

Several of the team members carry out reconnaissance at the Bellagio to learn as much as



possible about the security, the routines and behaviors of the casino staff, and the building itself.

Others create a precise replica of the vault with which to practice maneuvering through its

formidable security systems. During this planning phase, the team discovers that Ocean's ex-

wife, Tess (Julia Roberts), is Benedict's girlfriend. Ryan urges Ocean to give up on the plan,

believing Ocean incapable of sound judgement while Tess is involved, but Ocean refuses.

When the plan is put in motion, Ocean goes to the Bellagio in order to be seen by Benedict,

who, as expected, has him locked in a storeroom to be beaten by a bouncer called Bruiser.

Ocean, however, knows Bruiser, and he allows Ocean to leave through a ventilation shaft, to

meet with his team in the vault. Linus Caldwell poses as a gaming commission agent, confronts

Benedict on hiring Frank Catton as an ex-con, and in the process lifting the security code to the

vault from Benedict. From there Caldwell and Catton staged a faux confrontation to allow Linus

to slip away into the vault after the incident. Yen is smuggled into the vault by the Malloy

brothers, to assist in triggering the explosive from the inside. Saul Bloom sneaks explosive into

the casino vault by posing as an international arms dealer needing especially secure safekeeping

for his valuables, and then stages a heart attack that was treated by Ryan posing as a doctor.

The team activates a stolen pinch device to temporarily disrupt the casino's electrical power,

allowing them to breach the vault undetected. As Benedict attempts to restore order following

the power outage, Ryan anonymously calls him on a cell phone that Ocean had earlier planted in

Tess's coat. Ryan tells him that the vaults are being raided, and that all the money will be

destroyed if Benedict does not cooperate in loading half the money into a van waiting outside.

Benedict observes video footage of the vault that confirms Ryan's claims, and complies in

moving the money, but orders his men to follow the van after it departs, and calls a S.W.A.T.

team to secure the vault. The S.W.A.T. team's arrival results in a shootout which causes the

incineration of the half of the money left in the vault. After assuring Benedict that the casino is

secure, the officers depart.

Terry realizes that the vault video feed was faked when he notices that the floors shown in

the video lacked Bellagio logos, which had only very recently been added to the floors in the

vault. The men following the van discover that it is being driven remotely, and that, instead of

money, it contains duffel bags full of flyers advertising prostitutes. A flashback reveals that

Ocean had used the vault replica to create the fake video Benedict had seen; the rest of the team

posed as S.W.A.T. officers, and took all of the money in the vault when responding to Benedict's

call for police assistance. Benedict then returns to the room where he left Ocean and finds him

still there, leaving him with no way to connect Ocean to the theft. Ocean offers to assist Benedict

in finding the money on the condition that he give up Tess, to which Benedict agrees. It is then

revealed that his team had routed live footage of this conversation to Tess's suite. Angry at being

used by Benedict, she leaves him and returns to Ocean. Benedict tips off the police, who arrest

Ocean for violating parole, and Ocean spends some months in prison. When he is released, he is

met by Ryan and Tess, and the three drive off, closely followed by Benedict's bodyguards.19

19 http://en.wikipedia.org/wiki/Ocean's_Eleven_(2001_film)#Plot




1. From the time group becomes “operational” up to the point that it disbands, which pairs or

groups of people are observed to be in most frequent communication?

2. Overlay the six strongest linkages on the formal structure and indicate which of them fall

along the formal structure and which do not.

Required Reading

Organizational Structure (Chapter 14)

The Concept of Structure, pp. 398-9

Designing and Organizational Structure, pp. 399-400

Division of Labor, p. 400-1

Span of Control, pp. 405-8

Delegation of Authority, pp. 408-10

Streaming Links

http://vodlocker.com/330i6c8qlvua

http://projectfreetv.im/movies/oceans-eleven-2001/



WORK DESIGN—Job Analysis & Job Design in Ice Road

Truckers (S01E07)

Show Summary

Ice Road Truckers is a documentary-style reality television series that premiered on The

History Channel (now known simply as History) on June 17, 2007.20

The History Channel embarks upon an unparalleled adventure revealing the virtually

unknown occupation of ice road trucking, considered to be one of the world's most dangerous

jobs. ICE ROAD TRUCKERS charts two months in the lives of six extraordinary men who haul

vital supplies to diamond mines over frozen lakes that double as roads. The livelihood of many

depends on these tenuous roads, which through the years have been responsible for the deaths of

dozens of men. Always prepared for the ice to give way under the weight of their trucks,

these drivers put their lives and financial security of their families on the line in an exhilarating

dash for cash. Beginning Sunday, June 17 at 10pm ET/PT, this adrenaline packed series reveals

the raw, gripping quest of ice road truckers. 21

20

http://en.wikipedia.org/wiki/Ice_Road_Truckers 21

http://www.tvrage.com/Ice_Road_Truckers



Episode Recap

It's just over a month into the new ice road season and more than 800 truckers are on the ice,

working around the clock. There are still 4,000 loads that need to make it to the mines, but with

spring just around the corner, every load could be their last. Alex sets out on a daring new

adventure, one that will take him across a brand new, 138-mile, ice road to the Colomac Gold

mine. The main ice road is a major highway compared to this small, isolated back road. Alex

makes a run over a new road to return a mobile housing unit to Yellowknife, and is

temporarily stranded when his truck loses traction on loose snow while trying to climb a

hill. Drew faces more challenges when his truck runs out of diesel fuel. Despite being

refueled, the lines freeze and Drew is forced to wait in his hotel room while they thaw in

the garage. His patience for life on the ice road is wearing thin so he calls his wife back

home for a pep talk. After being convinced by his wife to keep trying, he attempts to make

another run, but the brakes on his trailer lock up. Drew switches to another trailer, but the

brakes on the new one fail too, costing him another day. The final straw is a coolant leak

from the radiator. After being told it would take 1–2 days for repairs due to no room in the

shop, Drew makes the decision to return home. He receives his pay from Hugh and turns in

his driver number. Hugh, on the other hand, nearly misses a run due to a flat tire

discovered during an oil change, but is able to get a replacement and hits the road. T.J.

requests medical assistance when an abdominal pain from an earlier injury strapping down

a load, requiring him to be flown from the Dome Lake Camp back to Yellowknife for

treatment. Following his release from the hospital, T.J. passes a physical to allow him back

on the roads.22


1. Use job analysis to describe the work of the ice road truckers.

2. Use job design to describe the work of the ice road truckers.

Required Reading

Work Design (Chapter 13)

Describing Jobs through Job Analysis, pp. 376-9

Job Designs: The Results of Job Analysis, pp. 379-81

Streaming Links

http://gorillavid.in/t8pzmaspvbiw

http://thewatchseries.to/episode/ice_road_truckers_s1_e7.html

22 http://en.wikipedia.org/wiki/List_of_Ice_Road_Truckers_episodes



WORK DESIGN—Perceived Job Content & Work/Family

Balance in Arrested Development (S01E15)

Show Summary

George Bluth Sr., patriarch of the Bluth family, is the founder and former CEO of the Bluth

Company, which markets and builds mini-mansions, among other activities. His son Michael

serves as manager of the company, and, after being passed over for a promotion, decides to leave

both the company and his family. Just as he makes this decision, however, George Sr. is arrested

by the Securities and Exchange Commission for defrauding investors and gross spending of the

company's money for "personal expenses". His wife Lucille becomes CEO, and immediately

names as the new president her extremely sheltered youngest son Buster, who proves ill-

equipped, as his only experience with business is a class he took concerning 18th century

agrarian business. Furious at being passed over again, Michael secures another job with a rival

company and plans on leaving his family behind for good. Realizing that they need Michael, the

family asks him to come back and run the company, which Michael scoffs at until he sees how

much the family means to his teenaged son George Michael. To keep the family together,

Michael asks his self-centered twin sister Lindsay, her husband Tobias and their daughter Maeby

to live together in the Bluth model home with him and George Michael.



Episode Recap

Michael Bluth had begun working weekends, which interfered with his weekly bike ride with

his son George Michael. With George Michael riding his bike alongside, Michael drove the stair

car. After receiving an emergency call from Lucille, Michael quickly turned the stair car around,

narrowly missing George Michael. Back at the model home, Lindsay awakes to find the house

deserted. Tobias had recently been cast in a movie, playing the role of a frightened inmate.

Seeing her husband find work, Lindsay felt challenged to find work of her own. Lucille is

growing closer to her adopted son Annyong. Lucille is especially pleased that Annyong will

begin working at the Banana Stand. Michael arrives and asks Lucille about the emergency. She

needs money because she did not receive her paycheck from the Bluth Company. Michael was

unaware that she had been receiving a paycheck, but announces that from now on she will not be

getting paychecks for doing nothing. Buster reveals that he too was receiving a paycheck, so

Michael makes Buster come to the office to help out. Michael also tells Lupe that she can have

the bus for her family reunion pick them up at the Bluth Company. Lindsay shows up at the

office, also wondering about her missing paycheck. Michael tells her that she must work if she is

to get paid, and makes her answer phones while Kitty is gone. Lindsay immediately begins

criticizing Michael’s management style, while Buster struggles with his responsibilities in the

copy room.

George Michael is working at the Banana Stand with Maeby, who, out of boredom, is trying

to make him feel bad because his father is choosing work over his son. Tobias tries to check into

prison to research his role as Frightened Inmate #2. The warden, a lover of the arts, is eager to

help him, even letting Tobias stay in the same cell as George Sr. Michael takes Buster to the

construction site, where he can work. Buster is eager to work, but not very effective. G.O.B.

arrives to ask Michael why he hasn’t received his paycheck. Like Buster, G.O.B. is put to work

at the construction site. With Michael gone, Lindsay begins taking over. She first replaces all the

fluorescent lights, and then takes the staff out for lunch. Michael returns just as the staff leaves.

Lindsay convinces him that the company will be fine without him, so Michael goes to find

George Michael. Meanwhile, the employees mistakenly board the bus Lupe had reserved for her

family, thinking the bus would take them to lunch as Lindsay had promised. The empty building

gave the surveillance team that had installed the lighting a chance to gather evidence. At prison,

George Sr. is converting fellow inmates to his newfound faith. White Power Bill, another inmate,

threatens George Sr. to stop his teaching. He reluctantly agrees, but just then, Tobias arrives,

hoping to learn from George Sr. Back at the Banana Stand, Annyong had arrived for his first day

of work with George Michael and Maeby. Maeby continues to tell George Michael that his father

doesn’t love him, eventually convincing him to take some time off and go to the beach.

However, George Michael does not go to the beach, but to the office to see Michael.

Lucille has just come home from shopping. With Lupe gone and her family working, she

realizes she misses them, because there is no one to unload the car. Michael stops by the Banana

Stand to see George Michael, but finds out he had gone to the beach so Michael heads to the

beach to find him. At the construction site, G.O.B. gives up on working and convinces the



workers to strike. Buster, who is enjoying the work, disagrees. The other workers convince the

brothers to settle their disagreement with a game of chicken using bulldozers. Lindsay finds out

about the work stoppage just as George Michael arrives, looking for his father. Not wanting

Michael to find out about the work stoppage, Lindsay puts George Michael in charge of the

office so she can go to the site to fix things. Finding Lupe’s stranded family in the parking lot,

she loads them on the stair car and heads out. At the beach, Michael is trying to figure out a

zoning problem when he gets a call from George Michael. As George Michael tries to explain

things, Michael figures out how to solve his zoning problem, and hangs up on his son. Upset that

his father might really love his job more than him, George Michael notices a file in his father’s

desk. The file contains a large selection of George Michael's school work, probably dating back

to when he was in first or second grade. This is the first time George Michael has held proof that

his father loves him, but at the same moment the investigators enter the office. With their cover

blown, they grab the file and run out of the building. Lindsay arrives at the work site with Lupe’s

family. She tells the workers that if they refuse to work, she will replace them. Lupe’s family

protests that Lindsay has made a mistake. Michael arrives and tells everyone they are stopping

work. He explains the design change, and promises the workers a party as a reward. Lucille

arrives with her car still full from shopping. Michael decides to have the party now, and shares

the liquor that Lucille had just purchased. Later, both Michael and George Michael have time to

enjoy their time together as father and son.


1. Compare and contrast perceived job content for Michael Bluth and his sister Lindsey.

2. What changes in job range and depth could most dramatically improve Michael’s job

performance outcomes?

Required Reading

Work Design (Chapter 13)

The Way People Perceive their Jobs pp. 382-3

Job Performance Outcomes, pp. 375-6

Streaming Links

http://vodlocker.com/0wv762v8uof8

http://thewatchseries.to/episode/arrested_development_s1_e15.html



POWER & POLITICS—Interpersonal, Structural, and

Situational Power in Community (S01E21)

Show Summary

Community centers on Jeff Winger (Joel McHale), a disbarred lawyer going to school for the

first time after his bachelor's degree is revealed as fabricated. The series focuses on the

experiences of Jeff and the study group he accidentally forms while pursuing Britta Perry

(Gillian Jacobs), a student trying to get her life back on track. The other members of Jeff's study

group include Pierce Hawthorne (Chevy Chase), a millionaire on a late in life voyage of self-

discovery; Annie Edison (Alison Brie), a young straight-laced student; Troy Barnes (Donald

Glover), a former high school star quarterback; Shirley Bennett (Yvette Nicole Brown), a single

mother going to school to jumpstart her brownie business; and Abed Nadir (Danny Pudi), a pop-

culture obsessed film student. Former Spanish teacher, now student Ben Chang (Ken Jeong)

eventually is accepted into the study group.



Episode Recap

Jeff tries to rush the Spanish Club along so he can get to the cafeteria on time for chicken

fingers. Hoards of students start running out of the building and the rest of the Spanish Club

follows, leaving vegetarian Britta behind. Jeff and the Spanish Club get online for lunch and just

as Jeff and Pierce are being served the cafeteria runs out of chicken fingers. Annie, Shirley, Abed

and Britta wait at a table for Jeff and Pierce to bring a pile of chicken fingers. Shirley checks a

younger student with dreadlocks who she is crushing on. Jeff notices the college cafeteria always

runs out of their favorite food. Jeff sees fry cook Starburns, the old-rocker cafeteria guy, is

hoarding chicken fingers and portioning them out for his favored friends while the rest of the

students go without their delicious chicken.

Jeff decides to take action about the chicken finger shortage at Greendale. Jeff tells the

Spanish Club that they must get Starburns fired and have one of their group take over the fry

station. Jeff convinces Abed, who worked in his father’s falafel restaurant, that he must take over

the fry cook position so they can control the chicken finger situation. Jeff tells Britta to sweet-

talk Starburns into giving her take-out chicken fingers. Pictures are taken of Starburns giving the

contraband to Britta and he is fired. When posters for the fry cook job are posted around school,

Shirley rips them down so Abed is the only qualified applicant. Troy interviews in a golden

pharaoh helmet and garb to appear crazy and gives the world’s worst interview so Abed will

appear to be the ideal candidate for the job. The Spanish Club’s plan works and Abed is hired as

the fry cook for the cafeteria.

The next day Abed brings a plate full of chicken fingers to the Spanish Club’s table at the

cafeteria. As the group enjoys the tasty fingers, Abed slips a box of chicken fingers to Senor

Chang. When Jeff objects, Abed tells the gang he made an agreement with Chang so they all get

a 10% bump on the Spanish tests in exchange for the chicken fingers. The group is impressed

and Abed feels all powerful in his new fry cook position.

Abed sets up deals throughout campus with students and staff to get perks and freebies in

exchange for chicken fingers. Abed begins to think of the Spanish Club as “the family” (much

like the mafia) and provides leadership as the Spanish Club runs errands and collects the goods.

Abed makes sure Dean Pelton, campus security and other higher ups are taken care of by paying

them off with chicken fingers so his business can run effectively. Jeff becomes jealous of Abed’s

leadership and power over the Spanish Club and the rest of the campus.

Jeff visits Abed in his dorm room and finds him making deals with students in exchange for

access to chicken fingers, working the supply/demand concept that Jeff taught him. Jeff realizes

Abed is the big man on campus now. As things spin out of control the Spanish Club are not

getting the perks that they want from Abed and they all start arguing with Abed, who is not

pleased. Abed decides to take retribution on them, showing the Club members he is still in

control. Jeff tells an angry Spanish Club that they must bring down Abed from the fry cook

station. Jeff is given a key that shuts down the valve on the fry station from Starburns, who wants

revenge.



Jeff and Abed meet in the cafeteria after hours where Jeff admits to Abed he came to shut

down the frying station. Jeff tells Abed he’s jealous of all the attention Abed is getting as big

man on campus and frankly he’s tired of chicken fingers. Abed still likes chicken fingers but

wants to be in control like Jeff, he’s afraid letting go of the fry station will render him back to his

nerdy self. Jeff and Abed agree they should let go of the fry station, then sit on the cafeteria

counter and eat tater tots. After Abed quits the fryer job, the cafeteria continues to run out of

chicken fingers and everything is back to status quo.23


1. In which of the five bases of interpersonal power is each member the strongest?

2. Which characters have the most resource, information, or decision-making power?

Required Reading

Power and Politics (Chapter 10)

Interpersonal Power, pp. 292-4

Structural and Situational Power, pp. 296-297

Streaming Links

http://gorillavid.in/0ghfvcysvqhz

http://thewatchseries.to/episode/community_s1_e21.html

23 http://www.tvrecapsreviews.com/community-season-1-episode-20-contemporary-american-

poultry/



POWER & POLITICS—Interpersonal & Situational Power

and the Need for Power in Silicon Valley (S02E04)

Show Summary

Silicon Valley focuses on six young men who found a startup company in Silicon Valley. In

the high-tech gold rush of modern Silicon Valley, the people most qualified to succeed are the

least capable of handling success.24

Richard Hendricks is a shy, reclusive programmer who

works at a large internet company called Hooli. He is also developing a music app called Pied

Piper in a live-in startup business incubator run by entrepreneur Erlich Bachman. After a rocky

post-TED elevator pitch of Pied Piper to venture capitalist Peter Gregory, Hendricks also shows

his work to a pair of programmers at Hooli who mock him. Within hours, however, Hooli

executive Donald "Jared" Dunn and Gregory's assistant Monica discover that the app contains a

revolutionary data compression algorithm. Hooli CEO Gavin Belson proposes a US$4 million

buy-out of Pied Piper, while Peter Gregory offers a $200,000 investment for 5% ownership in

the company, an offer that would result in an equivalent valuation for the company. This leads

Belson to increase his offer to $10 million. With encouragement from Monica and the support of

Bachman, Hendricks chooses Gregory's offer. He hires the residents of the incubator, except for

his friend Nelson "Big Head" Bighetti (Josh Brener), to become the Pied Piper team, along with

Dunn, who defects from Hooli.

24

http://www.imdb.com/title/tt2575988/



Hooli works to reverse engineer Pied Piper's algorithm based on the version he demoed,

developing a copycat product called Nucleus. Gregory and Belson later each learn that Hendricks

has been slated to present Pied Piper at TechCrunch Disrupt, a competition for unfunded

startups. Belson is confounded by the news, and responds by scheduling the announcement of

Nucleus at the event. Hendricks explains to Monica that he meant to withdraw from the

competition, but Gregory demands that the company follow through, in large part due to his

rivalry with Belson. The countdown to the event means that Pied Piper has to be ready to show

in less than eight weeks rather than Gregory's initial plan of five months. The team rushes to

produce a feature-rich cloud storage platform based on their compression technology.

At the TechCrunch event, Bachman takes the lead in a dramatic onstage presentation of Pied

Piper. However the presentation is cut short when one of the judges assaults Bachman for having

adulterous sex with both his current and ex-wives. Pied Piper automatically advances to the final

round as recompense for the assault on Bachman. Belson presents Nucleus, which is integrated

with all of Hooli's services and has compression performance equal to Pied Piper. Watching from

the audience, the Pied Piper team generally admits defeat. The team eventually retires to a hotel

room, where Bachman nihilistically suggests "jerking off" every member of the audience, and

the group launches into an engineering conversation about how to do that efficiently. The

discussion sparks a sudden revelation in Hendricks, who spends the entire night coding. The next

morning, Hendricks takes the lead in making Pied Piper's final presentation. Having scrapped all

of Pied Piper's other features overnight, Hendricks describes his new compression algorithm, and

demonstrates it. Hendricks' algorithm strongly outperforms Nucleus (miraculously escaping the

constraints of information theory), and he is mobbed by eager investors.

In the immediate aftermath of their Tech Crunch Disrupt victory, multiple venture capital

firms offer to finance Pied Piper's Series A round. However, while expressing interest, several

venture capitalists criticize Hendricks' lack of perceived direction and to come back with a more

coherent "vision". Bachman insists that this is a strategy to lower Pied Piper's valuation. He

responds to each offer by insulting each VC firm. One offer from the company End Frame in

particular is revealed to be a scam to steal trade secrets from Pied Piper developers. Peter

Gregory dies while on vacation and is replaced by Laurie Bream (Suzanne Cryer) to run Raviga

Capital. Bream gives Richard the highest offer of all the VC firms: $20 million at a $100 million

valuation. Monica privately visits Richard to urge them to decline the offer, calling it a "runaway

valuation that they could never live up to", which would result in diluting Series A investors in

future financing rounds. Richard offers Bream the same 20% equity but at a $50 million

valuation. Before he can collect the $10 million, Richard finds out at Peter Gregory's funeral that

Hooli is suing Pied Piper for copyright infringement, claiming that Richard developed Pied

Piper's compression algorithm on Hooli time using company equipment.

While the lawsuit appears frivolous to the Pied Piper team, Raviga retracts its offer. This has

a domino effect, all the other VC firms retract their offers claiming Bachman's behavior was

"rude" and that the lawsuit added too much uncertainty. LaFlamme, Pied Piper's attorney,

estimates the cost of the lawsuit to be $2 - 2.5 million with the first $80,000 due immediately.



Pied Piper cannot afford this retainer, but Hendricks receives a phone call from Gavin Belson.

Richard secretly meets Belson at a Mexican restaurant, where Belson offers to buy out Pied Piper

at a higher valuation than the initial $10 million offer. Richard rejects outright claiming that he

doesn't want his compression algorithm to become the property of the heartless Hooli

Corporation. Belson convincingly argues that Pied Piper is no different: the ultimate objective of

any company is to scale and become a publicly traded corporation just like Hooli. He insists the

lawsuit will bankrupt Pied Piper and that Richard should get something out of his company while

still possible. Gilfoyle, Dinesh and Bachman reject the buyout while Monica and Jared support

it. As Richard is about to accept Belson's offer, he is confronted by Russ Hanneman (Chris

Diamantopoulos), the wealthy man who "put radio on the Internet". Hanneman offers them $5

million despite the lawsuit and Richard turns down Hooli's buyout offer. Richard quickly begins

questioning his decision after learning about Hanneman's mercurial reputation and his excessive

interference in day-to-day operation. Belson meets with his litigators to discuss a strategy for the

lawsuit. They decide to promote Big Head to Hooli's "moonshot" department, Hooli [xyz],

arguing that he created the compression algorithm and Richard stole it to create Pied Piper.25

Episode Recap

Pied Piper begins interviewing new people to hire. The two most notable candidates are Jared

Patakian, an eccentric man who labels himself as a cyborg, and Carla Walton, a friend of Dinesh

and Gilfoyle. With the introduction of Jared Patakian, Jared Dunn is renamed "Other Jared",

which is often shortened to "OJ". Other Jared hires Carla, awkwardly tries to explain that it's

better to hire her because she's a woman, and tries to enforce company human resources policies.

Erlich discourages Richard from hiring Jared Patakian because he chose a different job just as

Erlich was about to hire him at Aviato, and Carla tortures Gilfoyle and Dinesh by making them

think she makes way more money than them. Additionally, Pied Piper has a meeting of the

Board of Directors at Hanneman's house. Hanneman gives his girlfriend a seat on the board, and

Erlich turns against Richard to vote to order $30,000 worth of merchandise. Later, Richard

decides to hire Jared despite Erlich's disapproval, but quickly finds out that Patakian has done the

exact same thing to him as Patakian did to Erlich. Simultaneously, Belson promotes Big Head to

be Co-head Dreamer on the Hooli XYZ project with the intention of making him seem like the

primary force behind Pied Piper, and thus evidence for his lawsuit. Big Head is given a massive

office and an assistant, but suspiciously no responsibilities, while Davis Bannercheck, a pioneer

of robotics, is named the other Co-head Dreamer and leads operations at the lab.26

25 https://en.wikipedia.org/wiki/Silicon_Valley_%28TV_series%29

26 https://en.wikipedia.org/wiki/List_of_Silicon_Valley_episodes#Season_2_.282015.29




1. What forms of impression management, if any, do we observe used in this episode, by

whom, and to what effect?

2. Which of the different political games were most prominently depicted within Pied Piper in

this episode.

Required Reading

Power and Politics (Chapter 10)

Political Strategies & Tactics, pp. 302-7

Streaming Links

http://gorillavid.in/rrxdnnyvajc7

http://thewatchseries.to/episode/silicon_valley_s2_e4.html



MANAGING WORKPLACE STRESS—Stress & Stressors in

Hell’s Kitchen (S01E10)

Show Summary

The format of the program is similar to the United Kingdom version, with a red team and a

blue team competing in various cooking challenges for most of the season; once the number of

remaining contestants is reduced to five (or six in seasons 4-8), the two teams combine to

become a single black team and compete individually.

Each episode begins with a team or individual challenge; the winning chef or team may get a

reward, while the losing team or players are required to perform some form of manual labor,

usually consisting of kitchen duty in preparation for the dinner service but may also be cleaning

the dormitories or decorating the restaurant for a particular event. It may also take the form of

"punishment fitting the crime," meaning preparing the same foodstuffs that were used in the

challenge for a dinner service. This punishment sometimes includes a lunch consisting of less

palatable parts of those foodstuffs.27

27 http://en.wikipedia.org/wiki/Hell%27s_Kitchen_(U.S.)#Format



Episode Recap

After a recap of the entire season leaves us with only Michael and Ralph, the men are given

some time with their families. The next morning, Michael and Ralph relax outside for a bit

before stepping back into the fire. Chef Ramsay calls and orders them to the dining room. He sits

them down and offers some personal advice. Michael needs to be more assertive, to release the

beast. Ralph is assertive, but sometimes he moves too fast for his brain to keep up.

Then Chef Ramsay explains the final test. Hell's Kitchen will be split in two and Ralph and

Michael will have to design their dream restaurant. Renovating the dining room, creating the

menu and running the entire house. The two restaurants will go head-to-head on the same night.

Chef Ramsay introduces Michael and Ralph to the show's designer so they can plan the look of

their restaurants. Then they'll meet with Jean Philippe to discuss service styles, and finally with

Mary Ann and Scott to plot the kitchen and menu.

The planning begins. Ralph tells the designer he wants the place to feel like a party. Michael

says that, to him, less is more and color is bad. On to Jean Philippe. Michael wants a basic black

unisex uniform for all servers. Ralph thinks the men and women need to look different. And we

can only assume that the menus will contrast as well.

As the design teams get to work on making over the house, Michael and Ralph start to work

on their menus. Michael is leaning toward more classically exotic dishes, while Ralph wants to

take standards like filet mignon and lobster and add an Italian touch. The next day, the men

return to the restaurant to continue their plotting. But some bad news comes in for Ralph. The

wallpaper company screwed up and sent less than half of what Ralph needs for his design.

They're going to have more paper delivered from Pennsylvania today and pick it up the second it

arrives at the airport.

With one more day before the restaurants open, Chef Ramsay worries about the designs. He

frets that Michael's room might be a little cold, which means that people won't want to stay very

long. He also wonders if Ralph's old-fashioned Italian bistro design is original enough. The

designer assures Chef Ramsay that things will work out. Later in the day, Chef Ramsay calls

Michael and Ralph together. He asks what their signature dishes will be. Ralph is offering a

bisteca florentina, a porterhouse steak for two, Italian style. Chef Ramsay advises him to

consider offering it for one so more diners can order it. Michael is planning a short ribs osso

buco with roasted yams. Chef Ramsay orders them to whip up a sample dish.

Upon first glance, Chef Ramsay thinks Ralph's dish is a little too masculine and uninspired.

But he likes the delicate presentation of Michael's dish. Then he tells the chefs that they're going

to take their dishes out onto the street and ask passersby which dish they prefer, their latest

challenge. Right off the bat, most people are favoring Michael's dish, so Ralph starts pitching his

dish even harder. It works for a bit, but in the end, Michael's dish was favored by a margin of 12

to 6.

Back in Hell's Kitchen, the renovations continue. Chef Ramsay gathers Michael and Ralph

and informs them that they'll be running their kitchens from the hot plate tomorrow night. And as

a practice run, they're going to feed the construction crew tonight, with each chef taking a turn

manning the hot plate. The first ticket comes in and Michael calls it out. Chef Ramsay tells him

to be louder and more vibrant. Then it's Ralph's turn on the hot plate. Volume and vibrancy are

no problem for him. Chef Ramsay advises him to do more than simply bang out orders. Care

about them. Then he might notice things like Michael intentionally leaving the crab out of his



risotto starters. Michael tells Sous Chef Scott that he's doing it as a test to see what Ralph picks

up on. Ralph is also calling Jean Philippe Jean Pierre, which concerns Chef Ramsay.

Sure enough, one of the risottos comes back with a complaint that it has no crab in it. Ralph

yells at Michael for leaving out the crab, but Chef Ramsay tells Ralph it's his responsibility to

spot that before sending a dish out. Chef Ramsay privately tells us that he was very impressed by

Michael's move. It knocked Ralph down big time and taught an important lesson. Ralph begins

tearing into Michael to finish a correct risotto. Then a piece of salmon is plated, but breaks in

half. Chef Ramsay asks if he cares about that. Ralph looks at the salmon, sighs and then sends it

out. Chef Ramsay is very concerned that Ralph isn't showing much care about standards. Chef

Ramsay tells both men that they'll have to improve before tomorrow night's service. He gives

them one last reminder that it's their restaurant tomorrow. They'll be responsible for everything.

In the dorms that night, Michael works on his assertiveness with impressions of Chef

Ramsay.

The big day is finally here. The king of Hell's Kitchen will be crowned tonight. Ralph tours

the dining room, pleased with the almost-finished results. But Michael has a couple of snags.

First, his booths haven't arrived yet. Second, the room is coming off a little cold. The designer

wants to add some red paint, which Michael approves. Chef Ramsay calls the chefs together and

introduces Michael and Ralph to their respective staffs for the night. The first one out

is...Dewberry. Followed close behind by Wendy, Andrew, Jimmy, Elsie and Jessica. As the

winner of yesterday's taste test challenge, Michael gets to choose first. He takes Jessica first, and

Ralph goes with Andrew for his first pick. Alternating picks to the end, Michael gets Jimmy and

Elsie and Ralph gets Wendy and Dewberry. Elsie, incidentally, is a little bitter that she was the

penultimate pick.

Ralph and Michael confer with their teams about the menus and how they plan to run the

kitchen. Ralph emphasizes perfection and attention to detail. The teams begin their prep work for

the night. Michael's booths finally arrive and Jean Philippe takes Ralph out to the dining room to

meet his wait staff. Ralph calls him Jean Pierre once again, and JP makes it clear that tonight,

he's going to give back to the chefs when necessary. Ralph tells the staff that his restaurant's

name is Frank & Lulu's, which comes from his dog and his friend's dog.

On the other side, Michael meets his wait staff. He wants relaxed service that complements

the food at Lola Pop tonight. The name, incidentally, is one of his pet names for his wife. The

last bits of prep work continue. Andrew, rushing to peel artichokes in time, slices his thumb. It's

severe enough that he has to go to the hospital. Ninety minutes before service, Ralph is already a

man down. Andrew, for what it's worth, is distraught and vows to return so he doesn't let Ralph

down. Ralph informs Chef Ramsay that his new plan is to work both vegetables and the hot plate

tonight to make up for Andrew.

Ralph then shows Chef Ramsay Frank & Lulu's. Chef Ramsay is impressed by how warm

and beautiful the place is. He wonders if the rich, baroque feel of the dining room will be

reflected in the menu. Ralph assures him that it will be. Ralph then introduces his servers and

their updated Italian bistro uniforms. Chef Ramsay thinks the men look smart in red shirts and

black pants, but he worries that the women look like old grannies with their fishnets and neck

scarves.

Chef Ramsay then asks Michael for a tour of Lola Pop. He loves the bright, California feel

and thinks the black leather booths are fantastic. He thinks the tight black t-shirts make the male

servers look like ballerinas, but finds the dress shirts and short neckties to be incredibly sexy on



the female staffers. In the kitchen, Ralph begins cracking the whip on his staff. Just then, Andrew

rushes back in, four stitches richer. Ralph is thrilled. Moments before the restaurants open, Chef

Ramsay tells Michael and Ralph that he'll be shadowing them tonight, but not helping. Just

watching.

Michael gathers his team for a pep talk and Ralph does the same. Michael's is upbeat and

complimentary. Ralph's is somewhat autocratic. And then the doors are flung open. Diners are

randomly seated in each restaurant. Michael and Ralph hug each other, offer good luck and then

call out their first tickets. Michael's team is quiet as they take in the first order, and he demands

some communication out of them. Ralph's first ticket is greeted with much more enthusiasm.

Early on, Michael begins to mix up tickets and the team ends up confused. But the first

starters make it out of the kitchen and get a very favorable review from the diners. On the other

side, Wendy is struggling to get it together. Ralph is spending a lot of time helping her out, and

no time on the hot plate. This concerns Chef Ramsay. But some starters do make it out and the

diners do enjoy them.

Lola Pop runs into a spot of trouble when a diner finds a piece of plastic bag in her starter.

Jean Philippe returns the dish to Michael, who tells Elsie she gets one free mistake, but he'll kill

her for the next one. Michael calls out a starter to Jessica, who says she's busy. She and Elsie

begin bickering over space. Michael tries to get Jessica to focus, but she's not showing any

respect for his authority.

Out in Frank & Lulu's dining room, the diners are greatly enjoying their starters. But in the

kitchen, Dewberry accidentally puts fish stock into a pasta. Ralph immediately throws it out and

demands another. Dewberry puts his head down, feeling like he's going to pass out. Jean Philippe

calls Ralph to the hot plate and tells him that the food is excellent, but his kitchen needs to speed

things up. Dewberry retreats to a back hallway to sit a spell. Ralph gives him a break, tries to

figure out his options, then asks Andrew to bring Dewberry back. Dewberry says he can't do it.

Ralph asks Andrew to pick up the slack on Dewberry's station, but Andrew has no idea what to

do. Dewberry finally returns and promises to last the night. After a quick pep talk from Ralph,

Dewberry is feeling good to go.

Over in Lola Pop, Jean Philippe brings another dish back to Michael. A diner wanted his

steak medium well and it's too red for him. Michael tells Jimmy to finish it off and makes it clear

that he's not happy right now. The team needs to pick it up. Later, Jimmy brings up an osso buco,

but Michael sends it back and demands it be hotter. His new personality lights a fire under his

team and the tickets begin moving. And the diners are loving the food.

The dishes at Frank & Lulu's are being met with equally strong reviews. In the Red kitchen,

Michael turns Elsie from starters to desserts. Chef Ramsay is very impressed with how both

chefs are running their kitchens. Both kitchens begin firing out desserts. Finally, the service is

complete for both restaurants. Chef Ramsay gathers everybody together to discuss the evening.

He tells Michael that since he wanted an L.A. restaurant, every diner in Lola Pop was from L.A.

At the same time, since Ralph wanted a New York steakhouse, they flew people in from New

York to dine at Frank & Lulu's.

Chef Ramsay tells the men that he's going to study the customer comment cards and then

combine it with his thoughts on the evening's service to declare a winner. Michael and Ralph

retreat to the dorms to await the results. Privately, Michael tells us that he's positive he won.

After a time, Scott and Mary Ann get Michael and Ralph, blindfold them and lead them upstairs,

placing them in front of two doors. Chef Ramsay has them remove their blindfolds and



congratulates them for making it to this point. He informs them that it was so close, he's going to

rely on the customer comments more than ever.

The customers loved all the food. They loved the atmosphere of both restaurants and they

loved the experience. But Chef Ramsay asked them all one critical question. Would they return?

One of the chefs had an outstanding 90% return rate. But that's not good enough. Because the

other restaurant had 94% of diners say they'd return for another meal. Chef Ramsay instructs

Michael and Ralph to turn and face the doors behind them. Only the winner's door will open.

Hands on the handles and...1...2...3...Michael's door opens!

The celebration is on! The evening's diners and both teams applaud Michael. Chef Ramsay

consoles Ralph and then sends him out into the party. After a lot of champagne spraying, Chef

Ramsay addresses the crowd and says he has an offer for Michael. He invites Michael to come to

London to work at Chef Ramsay's world-famous restaurant and work toward becoming a world

class chef. After a quick deliberation, Michael decides to head out to London.28


1. What are the individual, group, and organizational level stressors at work in this episode?

2. What stress moderators and outcomes are observed?

Required Reading

Managing Workplace Stress (Chapter 7)

What is Stress, pp. 195-6

Organizational Stress: A Model, pp. 196-8

Work Stressors: Individual, Group, and Organizational, pp. 198-202

Stress Outcomes, pp. 202-7

Stress Moderators, pp. 208-210

Streaming Links

https://www.youtube.com/watch?v=vSL57ENjqWs

http://vodlocker.com/7ldycb6bngk1

28 http://www.fox.com/hellskitchen/recaps/season-1/episode-10/index.php



ORGANIZATIONAL CULTURE—Socialization & Mentoring

in The Deadliest Catch (S01E01, 2 & 4; S02E04)

Show Summary

Deadliest Catch is a reality television series produced by Original Productions for the

Discovery Channel. It portrays the real life events aboard fishing vessels in the Bering Sea

during the Alaskan king crab, snow crab and bairdi crab fishing seasons. The Aleutian Islands

port of Dutch Harbor, Alaska, is the base of operations for the fishing fleet. The show's title

derives from the inherent high risk of injury or death associated with the work.

The series follows life on "the vast Bering Sea" aboard various crab fishing boats during two

of the crab fishing seasons, the October king crab season and the January opilio crab (C. opilio;

often referred to as "snow crab" or "opies") season. The show emphasizes the dangers on deck to

the fishermen (and the Discovery Channel camera crews recording their work) as crews duck

heavy crab pots swinging into position, maneuver hundreds of pounds of crab across a deck

strewn with hazards (i. e., holding tank hatches, uneven surfaces, maintenance access plates, wet

decks), and lean over the rails to position pots for launch or retrieval as gale-force winds and

high waves constantly lash the deck. The series also documents the dangers of being on a boat in

the Bering Sea, in the midst of some of the coldest and stormiest waters on earth, where even a

minor problem may become complex with the nearest port often hundreds of miles away. 29

29 https://en.wikipedia.org/wiki/Deadliest_Catch



Episode Recap

S01E01: Introductions to the crews of the ships and the backgrounds for the greenhorns who

would be working for the first time on some of the ships, as well as some boats' traditions for

dealing with greenhorns—Sig Hansen, captain of the Northwestern, refuses to greet or

acknowledge greenhorn Bradford Davis until after he sees how he will work out on board. The

ships departed to sea for the king crab season.

S01E02: The crews of the ships set all of their crab pots and waited to retrieve them up. The

greenhorns started to feel fatigued after only one night. The Northwestern greenhorn, Bradford,

was unnerved by the sight of his first king crab—"they look like aliens," he observed—but was

corrected by deck boss Edgar Hansen: "They're gorgeous! Look just like giant dollar bills!"

Some ships started catching lots of crabs immediately—the Northwestern had two "riders" on

pots kept in underwater storage to add to their tanks before even pulling their first official pots—

while others experienced problem after problem with both equipment and finding the crab.

S01E04: The fleet is forced to make difficult decisions about whether to continue last-minute

pot placements or pull in all of their gear and cut their losses on the short season rather than

violate the law. The Hansen brothers on board the Northwestern decide not to launch any more

pots and instead go after a string of pots in the northern king crab waters that Sig dubs "Long

Tall Sally"; the decision is rewarded when the pots come in huge, enabling the Northwestern to

win the final King Crab Derby title. The crews rush to finish pulling in the last of the crab pots

for the season and head back to Dutch Harbor to get in line for the crab processor. The

greenhorns make decisions about whether to continue with their new careers or to go on with

their lives. After a very successful offload at the Northwestern traditional offload port,Akutan,

Bradford, the Northwestern greenhorn, is awarded 10% of a deckhand's share for his hard work

and good attitude—about $1600—and finally gets a greeting and handshake from Captain Sig

Hansen.

S02E04: Aboard theAleutian Ballad, a greenhorn became so distraught by the extreme

conditions of the Bering Sea that he threatened to jump off the boat right then and there and kill

himself, forcing Captain Corky Tilley to return to Dutch Harbor with the young man on the edge

of a nervous breakdown the entire way. An Unalaska Police Officer escorted the greenhorn

personally from the dock to the airport to ensure his departure from Dutch Harbor without

further incident. By the time the Aleutian Balladreturned to sea, the storm surge was more brutal

than ever, and a rogue wave hit the Aleutian Ballad, knocking it nearly 90 degrees over and

trashing the wheelhouse.




1. How well do you think that the greenhorns are socialized in their jobs aboard the crab fishing

boats?

2. Which of the two general functions of mentoring—career and psycho-social—does captain

Sig Hansen or any of the other captains perform?

Required Reading

Organizational Culture (Chapter 2)

Organizational Culture & Societal Value Systems, pp. 42—5

Characteristics of Effective Socialization, pp. 45-9

Streaming Links

S01E01:

http://vodlocker.com/sqmpzhy4aze4

http://thewatchseries.to/episode/deadliest_catch_s1_e1.html

S01E02:

http://vodlocker.com/48llmgnme1b0


S01E04

http://vodlocker.com/sbkcymjbqhmr


S02E04

http://vodlocker.com/qq1p96a6svh7




MANAGING COMMUNICATION—Direction of

Communication and Barriers to Communication in Better

off Ted (S02E08)

Show Summary

Better Off Ted revolves around the concept of characters working for a stereotypically evil

company, a fact of which they are all aware. The company, Veridian Dynamics, experiments on

its employees, twists the truth, and will stop at nothing to achieve its goals. It has been

mentioned that Veridian has swayed presidential elections, created killer pandas and robots, and

that there are only three governments left in the world which are more powerful than Veridian.

The characters often try to manipulate the system in order to stop bad things from happening to

them, but they are also susceptible to the potential rewards the company can offer despite the

consequences of their actions, such as the company's attempt to hire Lem's mother, or the

company's introduction of scented light bulbs with known flaws. Much of the comedy of the

show comes from the characters' navigation of these morally ambiguous areas.



Episode Recap

Ted insists that communication is important in any relationship, with friends or with

company employees. He greets one employee, Debbie, and tries to communicate with her, but

she insists that she isn't prepared to talk with him. She asks him to send him his ideas and

scurries off. That leaves memos. However, a memo comes out saying that employees must "now

use offensive language" instead of "not use offensive language." He shows the memory to

Veronica and Linda, and worries that people blindly follow all the company memos. Ted goes to

fix the problem, much to Veronica's amusement. However, she notes that she seems to be feeling

an emotion because of the memos. Linda tries to pin it down and Veronica admits it reminds her

of a memo when she was promoted five years ago, and she was up against a man named Walter

Palmer. Her promotion was announced in a memo, but Veronica has always wondered if it was

for her or Walter. Linda points out that she's probably feeling guilt, and suggests Veronica talk to

Walter.

Ted talks to the HR representative, Janet, who says they won't look into the matter because

the company doesn't make mistakes. Ever. She wants to tell people what she really thinks.

At the next meeting, Ted realizes there's a new problem. Phil and Lem never read their

memos, so have no idea why people are insulting them. Linda joins in to insult the people

insulting them, and Phil wonders what is going on. Linda shows them the memo but Ted insists

they're not going to insult people in his meetings.

Veronica goes to the basement with a cake and a jar of herring for Walter. He's glad to see

her and is surprised that she's there. Walter admits he regretted mocking her after she got the

promotion, and Veronica offers to buy him something. He feels guilty himself and asks to take

her out of a drink. Veronica refuses until Walter feels more guilty than ever.

After the meeting, Linda admits that she's happy to hear people speaking their mind. Even

Debbie spoke up and presented an idea. Linda thinks that Ted is a control freak and doesn't like

the chaos, but she thinks chaos can be a good thing sometime.

Phil and Lem go back and read all their memos. They find the offensive language memo and

Lem steps up to the occasion. Phil admits that he isn't able to come up with very good

comebacks, and Lem promises to help him.

Ted takes Linda's advice, dressing more casually. Linda isn't impressed and insults him for

real. Veronica comes in and admits that her "date" with Walter went horribly. She blames Ted,

who questioned memos and brought up her guilt. It turns out that after he lost his promotion,

Walter's wife left him and he lost his house. Now he lives in his parents' basement. Veronica felt

so guilt she let Walter kiss her and feel her up. Despite that, she still feels guilt. Walter comes

over and says he had a great time, and invites her to dinner again. Veronica offers to buy him a

boat instead, but he explains that would just make him feel guilty. Veronica reluctantly agrees to

go on the date.

When Debbie gets in the elevator with Phil and Lem, Lem coaches Phil in insulting. It

doesn't go well.



Ted begins the next meeting about their MRE development project and explains that he's no

longer intimidating, and wants to hear everyone's ideas. Phil tries to insult him without much

luck. When Linda insults Ted, Ted finally snaps and starts insulting everyone right back. People

finally start talking about their feelings and Ted writes everything down.

Veronica finally comes to see Linda and ask for help. She wants Walter to run screaming

from her life, because if she drops him, Walter will realize she feels guilty. Linda suggests that

she say "futures," "babies," and "commitment" in heavy rotation, and Veronica realizes the terror

they can inspire.

Phil decides to create his own insults and creates a mathematical formula. Lem reviews it and

makes an improvement or two, and they try it out on a fellow worker. It actually goes pretty

well.

Veronica goes to see Walter and drops the three magic words. Unfortunately, she does it

randomly but she still manages to startle Walter… until he agrees to have as many babies as she

wants.

Ted takes everyone's ideas and ends up with a MRE… 2' square. Veronica stops by and tells

Ted that her plan didn't work as planned, but he isn't interested. He goes to find Phil and Lem in

the lab. However, they're busy trying their insult formula on workers throughout the company.

Unfortunately, Phil insults a water deliveryman and realizes too late he's made a mistake. Ted

opens the elevator and finds Phil and Lem soaked in water. As they leave early, Ted says that the

insults have to end. He goes to see Janet, but she insists that there's nothing she can do because

the company won't make a mistake. Ted suggests they make a new memo to counteract the old

policy, and Janet is briefly turned on. Ted sets her back on course and they come up with a plan

that will let Veridian change their policy based on a groundswell and feel good about themselves.

Later, the new memo comes out saying that they don't have to swear because of a

"groundsmell." Ted admits that he put everything in the MRE because he cared about Linda's

opinion. They got one good idea from Debbie: Ethiopian stew shoes. Veronica comes in and Ted

tells her that he found her promotion memo, which confirms that Veronica was who they

intended to promote all along. She goes to scrape Walter off her shoe, noting he put a hickey on

her belly.

Veronica crushes Walter by breaking up with him, but then gives him an above-ground

office.

Phil and Lem apologize to the water guy.

Ted thanks Debbie for her work on the MRE and tells her he's open to any ideas she has.

When she says they should go out and he can do whatever he wants with her, he beats a hasty

exit.30

30 http://www.tv.com/better-off-ted/the-impertence-of-communicationizing/episode/1313557/recap.html, see also

http://www.tvrage.com/Better_Off_Ted/episodes/1064884072/recap




1. Can you identify examples of communication moving in all four directions—downward,

upward, horizontal and diagonal?

2. Which of the many barriers to effective communication were observed?

Required Reading

Managing Communication (Chapter 15)

Communicating within Organizations: Directions of Communication, pp. 439-41

Barriers to Effective Communication, pp. 449-54

Streaming Links

http://gorillavid.in/bh11c9055o69

http://thewatchseries.to/episode/better_off_ted_s2_e8.html



DECISION MAKING—Group Decision-Making in The

Apprentice (S03E01)

Show Summary

Each season begins with a group of contestants with backgrounds in various enterprises,

typically including bankers, real estate, restaurant management, political consulting, sales, and

marketing. During the show, these contestants live in a communal penthouse, allowing their

relationships to build. In Season 6, however, the teams were separated, with the winning team

living in the LA mansion and the losing team taking up residence in tents located in the

mansion's backyard. They are placed into teams, and each week are assigned a task and required

to select a project manager for the task. The winning team receives a reward, while the losing

team faces a boardroom showdown in order to determine which team member should be fired

(eliminated from the show).

Elimination proceeds in two stages. In the first stage, all of the losing team's members are

confronted. The project manager is asked to select up to three (one, two, or three) of the team

members who are believed to be most responsible for the loss. In the second stage, the rest of the

team is dismissed, and the project manager and the selected members face a final confrontation

in which at least one of the two-to-four is fired.



Trump reserves the right at times to do the following: not allowing the project manager to

choose who goes to the boardroom for a final hearing, fire/eliminate any candidate without a

final boardroom session if there's enough information to warrant so, and fire multiple people if

two or more people are found liable for the weak performance. Trump also reserved the right to

fire all candidates inside the boardroom if all candidates performed badly. In season 6, the

project manager of the winning team got the opportunity, and was mandated, to sit with Donald

in the board room and help make the decision of who from the losing team gets fired. The

winning project manager was expected to ask questions and give opinions in the board room

during this process.31

Episode Recap

Week 1: Whopper 101Airdate: January 20, 2005

Hosting Company: Burger King

Project managers: Todd (Magna) and John (New Worth). Both had experience in the food

industry, and were trusted by their teams to lead them to victory.

Project: Both teams have to promote new hamburger product from Burger King and then sell

it.

Results: Magna chosen Triple Cheese Angus Steak Burger while Net Worth chosen Western

Angus Burger.

Winning team: Net Worth. The team of "street smarts" specifically picked a burger that they

would be able to make an effective marketing campaign out of. They were able to incorporate a

Western theme in their restaurant, along with a contest for two round trip tickets to Las Vegas,

that encouraged customers to buy their burger. Net Worth also had three cashiers and eight

members trained for the restaurant, and were able to successfully upsell their burger.

Reward: Dinner with Trump at the famed Club 21 restaurant.

Losing team: Magna

Reasons for loss: Magna had trained six people and only had two cashiers in their restaurant,

which lead to a bad point of sale and long lines. They also had an awful promotion scheme.

Dramatic tension: In the beginning, Danny's eccentricities became too much for some

members of his team. On the task, Todd had delegated a lot of the responsibilities to his

teammates, but didn't do much work himself. Danny and Stephanie struggled with Magna's

marketing, and ended up with a ludicrous baseball theme that did not impress the team or

advertise their burger well enough. In the boardroom, Danny was singled out for the loss and was

blamed for being difficult to manage and responsible for the horrible marketing. Danny defended

himself, stating that he was able to at least get people into their Burger King, but Carolyn

reminded him that it was not their objective to just get customers. Danny also called out

31 http://en.wikipedia.org/wiki/The_Apprentice_(U.S._TV_series)#Premise



Stephanie for "selling out" in the boardroom, blaming him solely for their marketing and for him

not letting her express her ideas. While everyone else blamed Danny for their failure, Kendra

was the only one on Magna to call out Todd for not being able to control Danny, which

impressed Carolyn. In the final boardroom, Alex shot himself in the foot when he admitted he

did not train enough people, which took the heat off Todd, who was primarily responsible for

their point of sale.

Sent to boardroom: Todd, Alex, and Danny

Fired: Todd for having no leadership ability, not being able to control his team, having only

two cashiers that were ineffective, for making poor delegations, horrible marketing, terrible-

decision making, and for being a poor leader.32


1. After identifying the two most significant decisions made by each team, please indicate the

degree to which each the five decision-making stages listed on pp. 479-80 were made by an

individual or the group as a whole.

2. Do we see any linkage between the method of utilization of group resources and both

decision quality and group performance?

Required Reading

Decision Making (Chapter 16)

The Decision-Making Process, pp. 466-71

Group Decision-Making, pp. 478-83

Streaming Links

https://www.youtube.com/watch?v=rHke7ALJIrw

http://thewatchseries.to/serie/The_Apprentice_(2005)

32 http://en.wikipedia.org/wiki/The_Apprentice_(U.S._season_3)#Week_1:_Whopper_101



MANAGING ORGANIZATIONAL CHANGE—Resistance to

Change & Change Techniques in Brooklyn Nine Nine

(S01E01)

Show Summary

Set in the fictional 99th Precinct of the New York City Police Department in Brooklyn,

Brooklyn Nine-Nine follows a team of detectives headed by newly appointed Captain Ray Holt

(Andre Braugher). Among the detectives is Jake Peralta (Andy Samberg), who frequently tops

the squad in collars despite his relaxed, carefree attitude, much to the annoyance of his more by-

the-book colleague, Amy Santiago (Melissa Fumero). Charles Boyle (Joe Lo Truglio) is a

capable but quirky detective who wears his emotions on his sleeve, as opposed to the stoic and

mysterious Rosa Diaz (Stephanie Beatriz). The detectives report to Sergeant Terry Jeffords

(Terry Crews), a devout family man who is initially afraid to go back to active police work

following a near-death experience on the streets. Rounding out the precinct is sarcastic civilian

administrator Gina Linetti (Chelsea Peretti), who seems to value everything else in her life over

her job.33

33

https://en.wikipedia.org/wiki/Brooklyn_Nine-Nine



Episode Recap

Tightly-wound captain Ray Holt (Andre Braugher) takes over Brooklyn’s 99th precinct,

which includes Detective Jake Peralta (Andy Samberg), a talented but carefree detective who’s

used to doing whatever he wants. We also meet Detective Amy Santiago (Melissa Fumero),

Jake’s enthusiastic and competitive partner; Detective Rosa Diaz (Stephanie Beatriz), a stoic and

mysterious coworker; Detective Charles Boyle (Joe Lo Truglio), a foodie who is committed to

the job and who has a massive crush on Diaz; Detective Sergeant Terry Jeffords (Terry Crews),

the team’s logical but emotionally unstable leader; and Gina Linetti (Chelsea Peretti), the

precinct’s sarcastic civilian administrator.


1. Why did Jake resist the organizational changes occurring in his precinct?

2. Which change techniques did Captain Holt use towards his employees to allow change in the

precinct?

Required Reading

Managing Organizational Change & Learning (Chapter 17)

Resistance to Change, pp. 492-3

Identifying Alternative Change Techniques, pp. 499-506

Streaming Links

http://vodlocker.com/ywpf091uc0u0

http://thewatchseries.to/episode/Brooklyn_Nine-Nine_s1_e1.html



PROBLEM SETS



PROBLEM SET # 1: ORGANIZATIONAL NETWORK ANALYSIS—

DEEP SEA PLATFORMS, 1

Instructions

Deep Sea Platforms Data Set


DEEP SEA PLATFORMS, 2



Instructions

Deep Sea Platforms Dataset


LEERS COMPUTER 1



Instructions

Leers Dataset


LEERS COMPUTER



Instructions

There



End Notes

case studies for organizational behavior (fall 2016) (syllabus)

Documents