document policy & guidelines as per new directives_5th nov

7/30/2019 Document Policy & Guidelines as Per New Directives_5th Nov

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TTL Proprietary and Confidential Induction Document 11/5/2012


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TTL Proprietary and Confidential

Process Summary

Business Rules

How To Fill The CAF Form

How To Fill The Tariff Enrolment Form

Proof Of Address & Proof Of Identity

DOT Approved List Of Documents

Standard CAF Rejection (Pre-Pay & Post-Pay)

Advisories to be Adhered by Activation Officer

Contents

Outstation Customers Policy

Foreign Nationals Policy

Bulk Connection Policy

Induction Document 11/5/2012


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Process Summary

To define a Standard Documentation Policy forTTL.

Objective

Customer applies for the TATA TELESERVICEStelephony services.

Start Point

Activation of services post validation of documentsand verification as per the defined Guidelines.End Point

This process is applicable for all business units atTTL(GSM,CDMA & EBS)

Process Scope



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New Directives

1 Activation will only happen post verification of customer either through Tele-verification or Field Verification

2 Point of sales will handover SIM to Outstation customer after successful verification of local reference

3 CAF to be validated and signed by TTL employee for 100% activations

4 Point of sale shall verify Photograph, POI/POA of customer and provide counterfoil

5 Subscriber details to be captured in data base before activation & verification

6 Subscriber verification is mandatory for 100% cases

7 Prior activation, shall identify bulk cases and ensure field verification

8 Individuals are not entitled to have more than 9 connections

9

Foreign national customer, validity of the connections should not exceed the validity of visa or 3 months whichever isearlier

10 SIM card in non transferable, name change is allowed with in blood relation and legal ties

11 Disconnection of service with 72 hours if reported non compliant by TERM/DOT/Security Agencies



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Business Rules

1. 100% POA & POI should be accepted as per DOT approved list of documents.

2. Subscriber to put the self attestation on each document given at the Point of sales.

3. Photograph on the Customer application form is compulsory & should be pasted on CAF in the

space/block provided on the top of the CAF/any other specified area.

4. Passport Size Colored Photograph is required & same should be signed across.

5. Customer Signature should be present on the CAF & All supporting Documents

6. Customer Signature should be same all across the CAF & submitted documents.

7. CAF with overwriting /cutting & whitener will not be accepted.

8. The Date mentioned on the CAF (Customer CAF filling date, POS Sale Date and Distributor CRV

date is mandatory

9. Customer Signature Required on:

Across the Photograph

Customer Declaration

Customer Verification Part

Form 60/61 (in case PAN is not available)

On all supporting Documents

10. At Point of sales it will be retailer / Distributors to certify the customer document as Original seen

and verified i.e. on each customer document

Retailer / distributor Name, Address, signature, stamp and date of sale must be available.



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11. Proof of identification and photograph should match with applicant for individuals/Authorized

Signatory in case non individual.

12. On Customer Application Form Customer Name & Address should be matching as per POA / POI

Provided by the customer.

13. Subscriber POI, POA & other documents should be Legible .

14. POI/POA should have issuing authority Signature available.

Business Rules

15. Passbook should have account number with the signature of bank authorized signatory & should

have current last three months transactions in it.

16. Driving License to have both the date of issue & the date of expiry clearly visible. Maharashtra

Govt. passed driving license as POI only

17. Passport copy has to be provided with the page that contains the passport number which is printed

in dotted form.

18. For Outstation customer, POS will take the Local Reference Name and contact number. POS will

Tele-verify with the L/R and the relationship with the customer . If the Tele-verification is positive the

outstation details will filled on the CAF

19. TEF (Tariff Enrolment Form) for Post Paid connection is mandatory which needs to be correctly

filled & properly stamped & signed at the Point of Sale.



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Business Rules

20. Details to be provided On CAF :

Del Number

Subscriber Name as per POA/POI

Customer Address as per POA

Authorized Signatory name in cases of non individuals

Fathers/HusbandName

Customers Date of Birth

Acquiring POS/Distributor/Stores/COCO Name, address, code, date & stamp




The Photograph on POI should be clear & legible.

POI & POAdocument should not be expired.

Document Numberon POI & POA should be checked & properly verified.

Customer should signon each document & the same to be checked properly at the time of pick up.

POI & POA documents should be clear & legible.

The POI & POA accepteddocuments should be as per the DOT approved list only.

Date of Issue, Place & Issuing authority details should be available on POI & POA & should be checked

properly at the time of Pick Up.

Retailer /POS name, Code, Signature, and Stamp of verification should be available on the documents.

For outstation customer verification details of Local Referee name, contact number & his address should

be found available.

Retailer /POS name, Code, Signature, and Stamp of verification should be available on outstation Local

Referee verification details in CAF.

Documents verified from Original remarks should be available on the POI & POA on submitted

documents.

Instruction on POA/POI




DOs DONTS

Recent Colour passport size with Cross Signed on CAF by customer is required to be

pasted on CAF. Del number should be written / RSN sticker.

Customer name and address should be clearly mentioned on the CAF and should be

same as mentioned on POA/POI

Father's name should be mentioned on the CAF.

Document Submitted details to be filled in as per the POI/POA only.

Address on CAF should be complete and should match with POA.

Form 60/61 is applicable if PAN / GIR Number is not available of CAF.

Customer should self attest the photograph and POA / POI.

For outstation customer both Permanent and local address are must. Local Referee

to be verified at POS.

For outstation customer reference contact number, name and address should be

available on CAF as specified.

In case of Foreign National Visa validity to be checked (3months from within the

date of providing the connection.

In case of Marine customer validity of work permit to be checked & mentioned on

CAF.

Local Reference in case of Foreign National is mandatory as per the guidelines.

Alternate contact No is MANDATORY in case of Data customers.

CAF to be signed by Retailer , Distributor , Customer & TTL Employee.

Retailer Stamp duly signed should be available on CAF, POA, POI

No cutting / over writing allowed on CAF or documentsprovided.

Whitener should not be used on CAF.

Multiple stamps should not be there on CAF / POI /POA.

Short Signatures by the Retailer, Distributor, Customeror TTL employee is not allowed.

Cutting on photographs are not allowed.

Any POI having a family photographs is not allowed.

POI which is either to blurred or too dark is notallowed.

POI / POA other than the list of documents approved byDOT are not allowed.

Torn CAF or torn POI / POA not acceptable.

All previous policy subside over the currentdocumentation policy as per DoT notification dated 8th

Aug2012.

DOs & DONTS Regarding Customer Application Form




1. Activation date cannot be prior to the CAF Date.

2. Activation officer to Sign & Stamp the CAF post Order Entry only.

3. As per the new process Activation Date is equal to HLR Creation Date (Blocked Status), this will happen after Order

Entry / Data Entry.

4. Activation officer must visit the Distributor point before the start and change of the beat plan.

5. Activation officer must perform sample Audit (one or two distributors) on the Beat Plan assigned to his / her SPOKE

on weekly basis to ensure Pickup Compliance and TAT.

6. All Rejections wherever Order Entry / Data Entry is done has to be sent to HUB for indexing and warehousing.

7. MNP Rejected CAFs will not be sent back to the Distributors

8. All MNP Rejected CAFs to be indexed / Bundled and Boxed Separately before sending the same to HUB officer for

warehousing purpose

9. Movement of CAF Boxes for Warehousing from HUB to respective Circle warehousing location has to be completed

on weekly basis plan agreed between TTL & DMS Partner.

10. Usage of Single ID and Multiple user should not be allowed in the Spoke / HUB for Login and Order Entry / DataEntry

11. Activation Officer will maintain the Data Privacy and will ensure no leakage of DATA and Company policy outside

TTL

12. Activation officer will keep the Computer and other storage devices password protected.

Advisories to be adhered by Activation Officer




Acceptable Document

Documents Acceptable as Proof of Identity and Proof of Address for Mobile Subscriber Verification




Rejection Reasons




Key Roles & Responsibilities




1. Color Passport size with crossed

signature of the applicant

2. Local Reference full name, fulladdress with local contact number

of Local Referee in case of

outstation/foreign customer.

3. Customers signature along with

Date.

4. Declaration by Retailer along with

his full name, complete address,Retailer code, Contact number and

Date.

5. Declaration by Distributor along

with his full name, complete

address, Retailer code, Contact

number and Date.

6. Declaration by TTL Employeealong with full name, Employee

code, Designation and Date.

7. If PAN Card copy is not provided,

then Form 60/61 need to be filled

by the customer.

Prepay CAF




1. Color Passport size with crossed

signature of the applicant

2. Local Reference full name, fulladdress with local contact number

of Local Referee in case of

outstation/foreign customer.

3. Customers signature along with

Date.

4. Declaration by Retailer along with

his full name, complete address,Retailer code, Contact number and

Date.

5. Declaration by Distributor along

with his full name, complete

address, Retailer code, Contact

number and Date.

6. Declaration by TTL Employeealong with full name, Employee

code, Designation and Date.

7. If PAN Card copy is not provided,

then Form 60/61 need to be filled

by the customer.

Postpay CAF




POI & POA

Customer Signature

Retail Stamp & Signature

Distributor Stamp & Signature




Customer Signature

Retail Stamp & Signature

Distributor Stamp & Signature


Tariff Sheet


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