Optical  Shipping  FAQ’s    

14712 Sinclair Circle, Suite B • Tustin • CA • 92780 • www.deliver-it.com

   

1. When  will  the  new  Optical  Network  take  effect?        

March  17,  2014    

2. Why  did  VSP  make  the  change?    

VSP  teamed  up  with  Deliver-­‐It,  a  seasoned  regional  courier  company,   in  an  effort   to  create  a  new  solution  that  resulted  in  the  best  possible  shipping  experience  for  its  clients.  This  included  superior  tracking  capabilities,  greater  pickup  flexibility  with  the  highest  level  of  professionalism.    

3. What  is  the  main  change  I  can  expect  to  see?    

No  more  waiting.  You  will  no   longer  need   to   request  pre-­‐printed   labels  and  have   to  wait   for  them  to  be  mailed  out  to  you.  You  will  be  able  to   immediately  print  and  use  your  6  per  page  labels  by  visiting  www.deliver-­‐it.com/optical  and  filling  out  the  required  fields  (one  time  entry).  

 4. How  can  I  find  out  ahead  of  time  if  a  Deliver-­‐It  driver  will  be  coming  by  today?        

 When  a  lab  sends  out  a  package  for  delivery,  an  automatic  email  notification  will  be  sent  to  the  receiving  doctor.  In  order  to  receive  notification,  participating  doctors  must  first  provide  their  email  address  to  the   lab.  Please  note  that  your  delivery  times  might  change,  however,  a  new  established  time  pattern  will  occur  very  shortly.  

 5. Do  I  need  to  request  a  pickup?  

   Yes.  To   request  a  pickup  simply   log  onto  www.deliver-­‐it.com/optical  and   fill  out   the   required  fields   (one   time   entry).   Choose   from   the   Pickup   and   Label   Creation   options   to   proceed   and  book  your  order.    Pickup  requests  received  before  11  pm  will  be  scheduled  for  collection  the  next   business   day   between   7   am   and   3:30  pm,   with   delivery   to   the   lab   the   following  morning.      TIP:   Please   include   any   special   pickup  instructions   regarding   office   hours   and  available  pickup  times  so  that  our  drivers  do  not  miss  you.    

 6. Is  there  a  charge  for  requesting  a  driver  to  pick  up  my  package?  

 No.  All  pickup  requests  submitted  online  are  complementary,  as  well  as  any  package  given  to  a  Deliver-­‐It  driver.  All  packages  require  a  Deliver-­‐It  bar-­‐coded  label  that  can  be  generated  from  Deliver-­‐It’s  Optical  website  portal.    

Optical  Shipping  FAQ’s  Page 2 of 2  

7. Who  do  I  contact  if  I  have  a  question  about  a  delivery?    

VSP  Customer  Care  at  866-­‐569-­‐8800    

8. What  do  I  do  if  I  run  out  of  self-­‐adhesive  labels  and  need  to  send  a  package  to  a  lab  today?    

Individual  barcoded  labels  can  be  printed  out  on  a  standard  printer  using  8.5”  x  11”  paper  by  simply  visiting  www.deliver-­‐it.com/optical.      

9. How  do  I  obtain  more  blank,  self-­‐adhesive  labels  to  use  when  sending  my  inbound  shipments  to  the  lab?  

 Blank  multipage  labels  can  be  found  at  any  office  supply  store  near  you.  Purchase  the  White  Adhesive  ID  Label  (Avery  #  5264)  in  the  following  size:  3-­‐1/3”  x  4”.      Discounted  labels  can  also  be  purchased  online  at:  

• www.rjslabels.com.   Purchase   the   6   to   a   page   shipping   label   (3-­‐1/3”   x   4”),   product  number  RJS-­‐2270.  

• www.tigersealproducts.com.   Purchase   the   6   to   a   page   shipping   label   (3-­‐1/3”   x   4”),  product  #  ML  1400.  (Orders  may  take  up  to  3  weeks  to  process  and  ship).  

 To   print   your  multipage   labels,   visit   www.deliver-­‐it.com/optical   and   select   the   6   to   a   page  label  option.