DOCLINE UpdateDOCLINE UpdateMedical Library Association 2006Medical Library Association 2006

Phoenix, ArizonaPhoenix, Arizona

Maria Elizabeth CollinsMaria Elizabeth CollinsNational Library of Medicine, NIH/HHSNational Library of Medicine, NIH/HHS

AgendaAgenda

DOCLINE todayDOCLINE today Recent enhancementsRecent enhancements Changes currently in progressChanges currently in progress Upcoming development plansUpcoming development plans

DOCLINE TodayDOCLINE Today

3,2473,247 libraries participating libraries participating Nearly Nearly 1.4 million1.4 million serial holdings serial holdings

recordsrecords 2.48 million2.48 million ILL Requests in FY05 ILL Requests in FY05 Fill Rate is Fill Rate is 91.25%91.25% Average number of routes is Average number of routes is 1.241.24 Continued shift toContinued shift to electronic delivery electronic delivery

DOCLINE LibrariesDOCLINE LibrariesPublic

140.43%

Other558

17.25%

Hospital2,056

63.34%

Academic606

18.74%

(Federal and special

libraries)

ILL Requests ILL Requests

2,353,496

2,598,366

2,801,712 2,933,9632,930,793

2,876,861

2,916,2543,025,453

2,985,212

2,923,3843,038,934

2,865,9642,704,190

2,480,132

0

500000

1000000

1500000

2000000

2500000

3000000

3500000

1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005

Network Delivery MethodsNetwork Delivery Methods

19.79

4.53

10.66

64.17

22.22

14.811.05

50.56

23.5927.15

10.75

36.6

23.02

44.51

8.48

21.86

0

10

20

30

40

50

60

70

MLA 03 MLA 04 MLA 05 MLA 06

Ariel Email PDF Email TIFF Fax Mail Web PDF Web TIFF

40 Day Snapshots

Network Delivery MethodsNetwork Delivery Methods

Ariel23.02%

Email TIFF0.72%

Fax8.48%

Mail21.86%

Email PDF44.51%

Web PDF1.42%

40 Day Snapshot

NLM Delivery MethodsNLM Delivery Methods

Mail3.43%

Ariel28.05%

Web TIFF0.11%

Fax0.56%

Email TIFF0.51%

Email PDF53.87%

Web PDF13.47%

40 Day Snapshot

DOCLINE RoutingDOCLINE Routing

83% of requests completed on first 83% of requests completed on first routeroute

96% of requests completed on 96% of requests completed on second routesecond route

Only 4% of requests require more Only 4% of requests require more than 2 routesthan 2 routes

Average number of routes = 1.24Average number of routes = 1.24

A Day in the Life …A Day in the Life …

9,229 requests were completed on 9,229 requests were completed on 5/10/20065/10/2006

24% were completed in less than 3 hours24% were completed in less than 3 hours 37% were completed in less than 6 hours37% were completed in less than 6 hours 68% were completed in less than 24 hours68% were completed in less than 24 hours 91% were completed in less than 48 hours91% were completed in less than 48 hours

Average time to fill a request = 0.934 daysAverage time to fill a request = 0.934 days

DOCLINE 2.5 (June 2005)DOCLINE 2.5 (June 2005)

Loansome Doc redesignLoansome Doc redesign– Improved interfaceImproved interface– Decreased learning curveDecreased learning curve– Reduced customer service callsReduced customer service calls– Added patron and library requested Added patron and library requested

enhancementsenhancements Serial Holdings in MARC 21Serial Holdings in MARC 21

Loansome Doc Loansome Doc EnhancementsEnhancements

Allow libraries to edit their LD patron Allow libraries to edit their LD patron recordsrecords

Display library specific information to user Display library specific information to user during registrationduring registration

Email registration confirmation to userEmail registration confirmation to user Login ID will be user’s email addressLogin ID will be user’s email address Password reset mechanismPassword reset mechanism Warn user requesting duplicate articlesWarn user requesting duplicate articles Alert user to library’s holdings during orderAlert user to library’s holdings during order

Loansome Doc LoginLoansome Doc Login

Katrina and RitaKatrina and Rita

DOCLINEDOCLINE– 65 medical libraries set inactive by RMLs65 medical libraries set inactive by RMLs– Requests automatically skip inactive librariesRequests automatically skip inactive libraries– 22 libraries remain inactive 22 libraries remain inactive

Interlibrary LoanInterlibrary Loan– NLM providing free ILLs to impacted libraries NLM providing free ILLs to impacted libraries

through June 2006through June 2006– 1,374 requests through March 20061,374 requests through March 2006

Regional Medical Libraries & NLMRegional Medical Libraries & NLM– Coordination, communication, assistanceCoordination, communication, assistance

Biloxi Public LibraryBiloxi Public Library

Photo: Council of State Archivists

DOCLINE 2.6 (Nov 2005)DOCLINE 2.6 (Nov 2005)

ISO ILL ProtocolISO ILL Protocol– ILL request structureILL request structure– Communication between ILL systemsCommunication between ILL systems– Messaging systemMessaging system

Vendors: OCLC ILLiad, RLG, Relais, Vendors: OCLC ILLiad, RLG, Relais, VDXVDX

First library First library – University of Hawaii at ManoaUniversity of Hawaii at Manoa

DOCLINE 2.7 (March 2006)DOCLINE 2.7 (March 2006)

Routing by library groupRouting by library group Routing with multiple delivery methodsRouting with multiple delivery methods Adding “Other” libraries to Refer OnAdding “Other” libraries to Refer On Limit routing to EFTS participantsLimit routing to EFTS participants Service level (Urgent Patient Care, Rush, Service level (Urgent Patient Care, Rush,

Normal)Normal) Improved serial holdings searchingImproved serial holdings searching

– New lookNew look– New search limits (delivery method, format, ILL New search limits (delivery method, format, ILL

services)services)

Borrow EnhancementsBorrow Enhancements

Routing AlgorithmRouting Algorithm Active libraryActive library HoldingsHoldings

– Volume OR Year Volume OR Year – Ignored for Prefixed requestsIgnored for Prefixed requests

Service LevelService Level Delivery MethodDelivery Method

– Preferred Preferred – AlternateAlternate

EFTS library (if selected)EFTS library (if selected) Color copy service (if selected)Color copy service (if selected) Not previously routed toNot previously routed to

Service LevelService Level

NormalNormal RushRush

– ““Same Day” serviceSame Day” service– TTA: Receipt same dayTTA: Receipt same day– TTA: Lend next dayTTA: Lend next day

Urgent Patient CareUrgent Patient Care– ““Process & Ship immediately”Process & Ship immediately”– TTA: Receipt same dayTTA: Receipt same day– TTA: Lend next dayTTA: Lend next day

Routing: Delivery MethodsRouting: Delivery Methods

Random libraries

who provide via

primary delivery method

Cell 1

Random libraries

who provide via alternate delivery

method(s)

Routing algorithm: Routing table, reports owning material, supports requested delivery methods, supports service level (rush, express),

and active library

Random libraries

who provide via

primary delivery method

Cell 2 …

Random libraries

who provide via alternate delivery

method(s)

Random libraries

who provide via

primary delivery method

Route to Resource Libraries / Refer On

Random libraries

who provide via alternate delivery

method(s)

Prefix library must

provide via primary OR alternate delivery method

Prefix

Checks libraries and library

groups in each cell. Max number of

libraries selected during routing is 20. Randomly selects primary delivery method

libraries first, then libraries

supporting alternate delivery

methods.

Routing Table

routing rules

““Other” Added to Refer OnOther” Added to Refer On

Library LevelLibrary Level– RML, Resource Library, PAL, OtherRML, Resource Library, PAL, Other

Special libraries, federal libraries, Special libraries, federal libraries, international libraries: Canada, Mexicointernational libraries: Canada, Mexico

742 libraries742 libraries 3,200 titles held only by Other libraries3,200 titles held only by Other libraries Routing Logic: Up to 20 libraries fromRouting Logic: Up to 20 libraries from

– Resource Libraries, PALs, the “Four”, OtherResource Libraries, PALs, the “Four”, Other

Routing by Library GroupRouting by Library Group

What is it really?What is it really? How does it work?How does it work? Should I do it?Should I do it? Will my lenders get slammed?Will my lenders get slammed?

DOCLINE Fill RatesDOCLINE Fill Rates

79.19

11.63

3.954.78

0.45

82.53

10.98

33.13

0.35

91.25

3.842.58

2.130.2

Epub Prefixed Overall

FilledBRMCANNOTEXP

Serial Holdings SearchSerial Holdings Search

Serial Holdings FiltersSerial Holdings Filters

DOCLINE 2.8 (DOCLINE 2.8 (June 2006June 2006))

Improvements to Loansome Doc Improvements to Loansome Doc registrationregistration– Limit search results to libraries serving Limit search results to libraries serving

the public by defaultthe public by default– Greater visibility to “Contact Library”Greater visibility to “Contact Library”– Required authorization codeRequired authorization code

Cosmetic improvements to Ordering Cosmetic improvements to Ordering Ability for libraries to remove patrons Ability for libraries to remove patrons

from their patron list displayfrom their patron list display

LD Find a Library SearchLD Find a Library Search

Find a Library ResultsFind a Library Results

LD RegistrationLD Registration

Institution Update - LDInstitution Update - LD

Duplicate Order WarningDuplicate Order Warning

Plans for the futurePlans for the future

Coming SoonComing Soon

LinkOut information in BorrowLinkOut information in Borrow Display library holdings in BorrowDisplay library holdings in Borrow Display PMC author manuscripts in Display PMC author manuscripts in

BorrowBorrow Ability to individually review retired Ability to individually review retired

requestsrequests Annual report of titles filled by institutionAnnual report of titles filled by institution Administrative itemsAdministrative items EFTS file builder (tentative)EFTS file builder (tentative)

And beyond …And beyond …

Requests & Serial Holdings RedesignRequests & Serial Holdings Redesign– Review screens and workflowReview screens and workflow– Review requested enhancementsReview requested enhancements– Site visits with select libraries in Metro Site visits with select libraries in Metro

Washington areaWashington area– DesignDesign– Usability testingUsability testing– CodingCoding– Testing Testing – ReleaseRelease

Learn More About DOCLINELearn More About DOCLINE

NLM BoothNLM Booth– Tuesday, 12pm – 2pmTuesday, 12pm – 2pm

DOCLINE Team MembersDOCLINE Team Members– Deena Acton Deena Acton – Maria CollinsMaria Collins– Karen KralyKaren Kraly– Barbara NicholsonBarbara Nicholson– Sulane Wu Sulane Wu

Questions & AnswersQuestions & Answers