Do Wireless Your WayGroupWise Mobile Server and BlackBerry Enterprise Server for Novell GroupWise

Gregory WebbNovell, GroupWise Product Marketing

Ken MuirDirector, Novell GroupWise Engineering

Starting With the Basics, Collaboration Must Be…

Secure

1Reliable

2Adaptable

3

"What both end-users and IT need is stable, secure and accessible data."

—Robert Mahowald Program Director

IDC, June 2005

The New Number 4

Mobile

4

According to a recent IDC report, the mobile worker population will increase from more than 650 million worldwide in 2004 to more than 850 million in 2009. This represents more than one quarter of the worldwide workforce.

IDC, “Worldwide Mobile Worker Population 2005-2009 Forecast and Analysis,” October 2005

Mobility: A Pressing Collaboration NeedA new platform has emerged…

• Proliferation of mobile devices (BlackBerry, Treo, PocketPC – and that’s just the beginning)

• Better than ever for managing e-mail, contacts, schedules, tasks, memos, etc.

The profile of the mobile user is expanding…• Not just for executives and sales reps; knowledge workers of every

description need mobile access to e-mail and data• More and more decisions are made on handhelds• Replacing the laptop as the tool for traveling work

Supporting this multitude of devices is difficult…• Requires evaluating solutions, developing relationships with

partners, finding budget, negotiating the purchase process, deploying the software – and then repeating the process every time a new device appears

Introducing GroupWise Mobile Server

• Real-time two-way wireless delivery of GroupWise E-mail Calendar and Meeting Requests Directory Lookup Contacts Tasks Notes

• Supports hundreds of mobile devices via any carrier network and or WiFi

• Available free of charge to GroupWise customers with current maintenance or upgrade protection GroupWise 7 SP1 required

Released Concurrently with Novell GroupWise 7 SP1

New features:• Shared contacts in Outlook connector

• iCalendar support

• Low bandwidth WebAccess support

• Global signatures

• Mac Intel client

• Support for IPv6 in GWIM

Many bug fixes

Full-Featured Wireless W-mail and PIM

• Wireless Push Email• Full bi-directional

sync• New, Fwd, Reply,

Reply-all• Read/unread/delete• Multi-email mgmt• Meeting Requests• Attachments• Full Sub-folder

access• Header size control• Signature• Truncation control• Automatic clean-up• Attachment filtering• Support native apps

• SSL, 3DES, AES• Power-on Password• Theft-loss Protection

Wireless Email

• Wireless Push Updates

• Full Bi-directional Sync

• Create Meetings

• Recurring Meetings

• Meeting Request Management

• Floating events

• Templates

• Support native calendar apps

• Wireless Push Updates

• Full Bi-directional Sync

• Priorities, notes, dates, etc.

Calendar

Security

Contacts, Tasks

Selected FeaturesSelected Features

Customer Excitement

•"As an organization that supports a variety of mobile devices, we appreciate Novell's commitment to broad mobile support. GroupWise Mobile Server, powered by Intellisync, will give our users access to GroupWise data on a wide range of devices. At the same time, it will greatly simplify the cost and complexity of delivering mobile communications to our workforce."

–Sean Azhadi, Senior VP, Systems & Technology, San Diego County Credit Union

•"We've been looking for a way to meet our clients' wireless handheld needs for years. After repeated attempts with third party, half-baked offerings, GroupWise Mobile Server from Novell is by far the best solution we've seen...and it works great!"

–Wesley H. Wingfield, Director of Network and User Services, The Metropolitan Community College, Kansas City, Missouri

GroupWise Mobile Server Requirements

• Windows 2000 and 2003 Server• 1 GB RAM• Estimated scalability is 500 – 1000 users/server• Failover and clustering is supported• Linux server support is in development and targeted for July release

GroupWise® Mobile Server Competitive Information

Industry’s Widest Device Support

Sym

bian

Serie

s 60

Sym

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Serie

s 80

Sync

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Win

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Mob

ile 5

.0

Pock

et

PCPa

lm

OSMS

Smar

tpho

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Sym

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UIQ

(Son

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GroupWise

Mobile Server

BRE

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GroupWise Mobile Server Takes the Lead

GroupWise Mobile Server Microsoft ActiveSync

Functionality Device support Security

GroupWise Mobile Server Microsoft ActiveSync

Functionality Device support Security

More functional

GroupWise Mobile Server Microsoft ActiveSync

IP and SMS push

No Yes

Task and Notes support Yes PartiallyOpen platform Yes No

Time in market Current version 1.0

Yes Yes

Open incoming port from public Internet

8+ years in market; 7th version

More Platforms and Devices

Microsoft ActiveSync

Windows Mobile 5 Yes Yes-requires SP2

Pocket PC 2003 Yes No

Smartphone 2003 Yes No

Palm OS Yes Treo 650 pull e-mail, cal only

Symbian Series 60 Yes No

Symbian Series 80 Yes No

Symbian UIQ Yes No

BREW Yes No

SyncML Yes No

GroupWise Mobile Server

Microsoft covers a limited device set: the focus is on high-end devices only(they don't even support all of their own devices).

Stronger Security

Remote delete of data Yes Limited & passiveRemote delete of SD card Yes NoRemote device lock to activate power-on password Yes NoForgotten password help Yes LimitedLocked device allows calls Yes 911 onlyThird-party encryption Yes Not announced

OTA encryption SSL only

Firewall config changes not required Yes NoServer key authentication Yes No, spoof possibleUnauthenticated traffic behind firewall Not allowed AllowedLimit number of devices per user Yes NoUnique device ID as credential Yes NoNetwork credential expiration options Yes No - fixed time

Groupwise Mobile Server

Microsoft ActiveSync

AESTriple DES

SSL

GroupWise® Mobile ServerArchitecture, Protocols and Process

Basic Configuration

GroupWise

Enterprise Network

GroupWise Mobile Server

InternetWireless Network

Data SynchronizationPush Notification

80 / 443

3102

All synchronization occurs directly between device and the enterprise

Enterprise Configuration

GroupWise

Enterprise Network

GroupWiseMobile Server

DMZWireless Network

Data SynchronizationPush Notification

80 / 443

3102

Secure MobileGateway

All synchronization occurs directly between device and the enterprise

Secure Mobile Gateway• Delivers “push” notifications to the device• Allows for outbound-only push connections for increased security• Enterprise data is not passed through or stored at the Secure Mobile Gateway• Ensures consistent and reliable performance

Secure Gateway

• Provides for the ability to have only outbound initiated connections from the enterprise for sync traffic

• GroupWise Mobile Server communicates on port 8865 outbound to the Secure Gateway

• 100% Java code, no IIS required• Requires a separate Windows server in the DMZ

• Handles all sync traffic from user devices to the GroupWise Mobile Server

Access Methods

• Same User/Account– Must use GroupWise authentication

• Separate Account– Can use any authentication type, user registers mailbox

• Trusted Application– Provides read/write access to all mailboxes– TA is registered on GW server; key is entered into GMS– GWTrustedApp.exe; can only register on a Windows machine

Security

Data Synchronization and Access Options• AES Encryption (128-bit encryption)

• Triple DES (112-bit encryption)

• Secure Sockets Layer (SSL 128-bit encryption)

• All options utilize Diffie-Hellman key exchange

• Configurable key expiration

Authentication• Leverage enterprise authentication sources

• Encrypted credentials and device ID

• Passwords are NEVER stored on the device.

User/Device Management

• Manage users and groups• View and manage sync devices• View system and user logs• View summary reports

Client Software Provisioning

From device, over-the-airFrom web, over-the-air

Stand-Alone Client Install

Used to provision with a Flash Card or OTA website

Device Security

Theft/Loss Protection• a.k.a. “Device Wipe” and “Kill

Pill”• Available on demand by the

server administrator• Command can be pushed down

to activate devices

• Renders a device unusable until a hard reset is performed

• Flexible enforcement options

GroupWise Mobile Server 2 “Unity” Release

• Most extensively tested release ever– Developers scheduled for months of solid

log analysis and bug fix– Fully automated stress testing (‘000s of

test cases)– 3 months of internal/external beta testing

• Better server monitoring tools– Health monitoring, analysis and alerting

tool– Server scalability analysis tool– Automated client push reliability and

alerting tool• Objective

– Fortify the platform to build for future expansion

Release Criteria

Updated Windows Mobile Experience• Significantly Improved Inbox User Interface

– Day separator in email list– Integrated GAL / Corporate directory lookup– Handy keyboard shortcuts– Better screen layout for displaying addressees, etc.– Urgent, follow-up, reply-to flag iconic displays

• Added features– Separate audible notification feature for email messages– Check names feature for email addresses (corp and local

contacts)– Auto drop down for frequently used email addressees– Meeting request support

> Accept/decline/tentative meeting requests– Improved email status support

> Set priority flag on emails messages> Set follow-up flag for email messages

– Local email search– Call sender feature– “My Text” feature for fast email composition

• Extended GAL /corporate directory search– Lookup by phone number and name

**NOTE: Not final screenshots

• Pocket PC: Palm Treo 700W; iMate JAMin; Sharp WS-ZERO3; and another unannounced Palm device

• Smartphone: Motorola Q; HTC StrTrk

• Other devices under consideration

Certified On:

Updated S60 v3.0 Experience

• Significantly Improved User Experience– Separate inbox for emails– Full view sorting options– Urgent, follow-up, reply-to flag iconic displays– Handy keyboard shortcuts– Active Idle screen Integration

• Added features– Configure client over the air globally– Meeting request support

– Accept/decline/tentatively meeting requests– Email alert tone option– Email content auto-fetch more – Improved email status support & control

> Set priority flag on emails messages

> Set follow-up flag for email messages

> Mark read / unread

– Attachment handling > Download individual attachments

– Full PIM (Calendar, Notes & Tasks sync)• Improved security

– Encrypted email store– Manual app password lock & Timed app PIN lock feature

• E50, E60, E61/62, E70, N80• Afrodite, Maxi, Slender• Other Nseries under consideration

Certified On:

Updated J2ME Feature Phone Experience• Main Features

– Synchronize email and contacts with all supported backend email sources

– Delete propagation, read/unread, Urgent, follow-up, reply-to flag iconic displays

– Handy numeric keyboard shortcuts– Auto drop down for frequently used email

addressees– Separate audible notification feature for email

messages– Meeting request support

> Accept/decline/tentatively meeting requests

– Improved email status support & control> Set priority flag on emails messages

> Set follow-up flag for email messages

– “My Text” feature for fast email composition– Attachment Smart-Forwarding only (no download)– Extended GAL / corporate directory search

> Lookup by phone number and name

• Sony Ericsson K610i, K800i• S40: demonstrable in Q406 (specific

devices under consideration (e.g. Nokia 6230i)

Certified On:

Updated Palm & UIQ v3.0 Experience• Palm • Already comprehensive feature

supportPlan for Follow-On client update in Q1 2007

New SyncMail application that mirrors end-user functionality on ESeries

Optimized wireless protocol support

• Palm Treo 650, 680, 700P

Certified On:

• Sony Ericsson M600i, P990

Certified On:

UIQ v3.0• Sychronizes email, calendar,

contacts, notes, and tasks• Certified with native applications

Increase Market Reach:Language Support

• All end-user features localized for: English, French, German, Italian, Spanish,

Finnish, Brazilian, Spanish, Norwegian, Polish,

Danish, Czech, Japanese, Slovakian,

Simplified and Traditional Chinese

• Complete product localized for: English,

Japanese

• Total of 14 localized versions

• Arabic and Swedish plan in process

BlackBerry Enterprise Server for Novell GroupWise

BlackBerry Enterprise Server for Novell GroupW ise 4.1Integrates w ith GroupW ise 7

• C ertified to in tegrate w ith G roupW ise 6.5.1+

• Proven solution w ith substantia l adoption!

Directly Interfaces w ith GroupW ise• N o access via proxies, no W ebAccess log in

• N o additional th ird party in tegration required

• N o necessity to p lace com ponents in D M Z

• N o disruption on insta ll for existing environm ent

Use of GroupW ise Object API• B lackBerry Enterprise Server seen as T rusted

Application – key generated

Use of GroupW ise SOAP• Shipp ing C onnector w ith BES v4.1 SP2

• Supported w ith G roupW ise 7.0 SP IR 1+

• Foundation for m obiliz ing m ore w ith B lackBerry

Synchronizes Dynamic Types of User Information• Em ail, IM , Calendar appointm ents and m eeting requests

W ireless Email Reconciliation• Two-way synchronization of m essage activity

• Deletes, read/unread, and fo lder m oves

W ireless PIM Synchronization• Two-way synchronization of a ll P IM inform ation

– Contacts, Tasks, M em os

W ireless Email Settings• Users can create , edit, and m odify em ail filters

• Users can a lso edit their em ail red irection settings, auto-signature , and w ire lessly from the device !

Mobilization of Applications• Browser-Based Solutions

• Custom Java C lient / Server Solutions

• M DS S tudio Applications

• 3rd Party Solutions

W hat A User Does W ith BlackBerry

BlackBerry Manager• C ontro l C enter for B lackBerry D om ain

Administrative Management• R ole-based adm inistration

• Enterprise Device Policy

• Troubleshooting capability

Device Management• U pgrade device software and app lications

• C ontro l/a llow /disallow /require app lications

• Audit SM S and P IN M essages and Call Logs

• W ireless IT Policy and Rem ote C om m ands

• H andheld settings and attributes d isplayed

User Management• G roup adm inistration

• Seam less user m oves

• D efine or override user settings

W hat An Admin Does W ith BlackBerry

W hat’s Also Now Done W ith BlackBerry

• C ollaborate via G roupW ise IM

• V iew Im ages and Read Faxes

• C onsult a M ap, G et D irections

• L isten to .W AV F ile Voicem ail

• L isten to M P3

• V iew V ideo

• Take p ictures and em ail them

Quick Start Edition Offer

One free download of the BlackBerry Enterprise Server• U nique offer for N ovell G roupW ise 7.0+ custom ers

• Functiona lly fu ll version offered

• Effortless web-based, e lectronic registration and download

• Lim ited tim e on ly and ava ilab le where B lackBerry supported

Five free server-based Client Access Licenses (CALs)

Tw o free months of Technical Support Services (TSupport)

Questions? groupw ise@ rim.com

H ave custom ers act now to m obilize G roupW ise:http://w w w .blackberry.com /go/m obilizegroupw ise

In Conclusion

GroupWise Mobile Server summary

• Full-featured wireless e-mail and PIM– Real-time, two-way synchronization of e-mail,

appointments, contacts, tasks and notes

• Broad mobile device support– Support for hundreds of devices running any of

the following operating systems: Palm O/S, Symbian, Windows Mobile 5, Pocket PC 2003 or 2002, Microsoft SmartPhone O/S, BREW and SyncML

• Drives competitive advantage– Increases productivity, reduces administrative

costs and workload, ensures protection of enterprise data

1

2

3

Selling GroupWise-enabled mobility to executives

• Emphasize the following concrete benefits:

• Increased productivity as users can access and share information regardless of location

• Greater flexibility as users can choose the devices and form factors they prefer

• Reduced management workload as administrators decrease time spent deploying, maintaining and supporting mobile users

• Lower hardware costs as servers dedicated to support various mobile device types can be consolidated

• Airtight security as data is secured at the firewall, during synchronization and in the event of device loss or theft

Software now available

GroupWise 7 SP1 NOW AVAILABLE from:

http://support.novell.com

GroupWise Mobile Server NOW AVAILABLE* from:

http://download.novell.com

Learn more at:

www.novell.com/groupwise

*For software and 90-day evaluation license. To make this license permanent, simply apply the permanent license key accessible from the Customer Care portal (for existing customers on maintenance/upgrade protection) or received as part of the order fulfillment process (for customers new to GroupWise or maintenance/upgrade protection).