Federal Trade Commission October 2020

Do Not Call

DATA BOOK 2020

Table of Contents

The National Do Not Call Registry

The Data Book

Inside the numbers

Who is using the Do Not Call Registry

Complaint Figures by Year Complaint

Figures for FY 2020

State Rankings

Registration and Complaint Figures by State

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana Tennessee

Iowa Texas

Kansas Utah

Kentucky Vermont

Louisiana Virginia

Maine Washington

Maryland West Virginia

Massachusetts Wisconsin

Michigan Wyoming

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Puerto Rico

Rhode Island

South Carolina

South Dakota

The National Do Not Call Registry Data Book

The National Do Not Call Registry

The National Do Not Call Registry provides an easy and efficient way for consumers to tell companies they donrsquot want to receive most telemarketing sales calls Robocalls that are sales calls are illegal whether a number is on the Registry or not unless the caller has written permission from a consumer

Since its inception in 2003 the Registry has continued to grow As of September 30 2020 there were 241 million active registrations Consumers can register multiple phone numbers on the Registry by registering online at donotcallgov or calling a toll‐free number (888‐382‐1222) from the telephone numbers they wish to register Telemarketers and sellers must remove numbers added to the Registry from their call lists at least every 31 days Organizations can access the Registry at telemarketingdonotcallgov

If a company violates the Do Not Call rules consumers can report the call to the Federal Trade Commission (FTC) online at donotcallgov or by calling the toll free number Law enforcement officials review these complaints as well as consumer registration and telemarketer access information through the Consumer Sentinel Network a secure online database maintained by the FTC For more information about Sentinel visit ftcgovsentinel Law enforcement personnel may join Sentinel at registerconsumersentinelgov

Table of Contents

The National Do Not Call Registry

The Data Book

Inside the numbers

Who is using the Do Not Call Registry

Complaint Figures by Year Complaint

Figures for FY 2020

State Rankings

Registration and Complaint Figures by State

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana Tennessee

Iowa Texas

Kansas Utah

Kentucky Vermont

Louisiana Virginia

Maine Washington

Maryland West Virginia

Massachusetts Wisconsin

Michigan Wyoming

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Puerto Rico

Rhode Island

South Carolina

South Dakota

The National Do Not Call Registry Data Book

The National Do Not Call Registry

The National Do Not Call Registry provides an easy and efficient way for consumers to tell companies they donrsquot want to receive most telemarketing sales calls Robocalls that are sales calls are illegal whether a number is on the Registry or not unless the caller has written permission from a consumer

Since its inception in 2003 the Registry has continued to grow As of September 30 2020 there were 241 million active registrations Consumers can register multiple phone numbers on the Registry by registering online at donotcallgov or calling a toll‐free number (888‐382‐1222) from the telephone numbers they wish to register Telemarketers and sellers must remove numbers added to the Registry from their call lists at least every 31 days Organizations can access the Registry at telemarketingdonotcallgov

If a company violates the Do Not Call rules consumers can report the call to the Federal Trade Commission (FTC) online at donotcallgov or by calling the toll free number Law enforcement officials review these complaints as well as consumer registration and telemarketer access information through the Consumer Sentinel Network a secure online database maintained by the FTC For more information about Sentinel visit ftcgovsentinel Law enforcement personnel may join Sentinel at registerconsumersentinelgov

The National Do Not Call Registry Data Book

The National Do Not Call Registry

The National Do Not Call Registry provides an easy and efficient way for consumers to tell companies they donrsquot want to receive most telemarketing sales calls Robocalls that are sales calls are illegal whether a number is on the Registry or not unless the caller has written permission from a consumer

Since its inception in 2003 the Registry has continued to grow As of September 30 2020 there were 241 million active registrations Consumers can register multiple phone numbers on the Registry by registering online at donotcallgov or calling a toll‐free number (888‐382‐1222) from the telephone numbers they wish to register Telemarketers and sellers must remove numbers added to the Registry from their call lists at least every 31 days Organizations can access the Registry at telemarketingdonotcallgov

If a company violates the Do Not Call rules consumers can report the call to the Federal Trade Commission (FTC) online at donotcallgov or by calling the toll free number Law enforcement officials review these complaints as well as consumer registration and telemarketer access information through the Consumer Sentinel Network a secure online database maintained by the FTC For more information about Sentinel visit ftcgovsentinel Law enforcement personnel may join Sentinel at registerconsumersentinelgov

The National Do Not Call Registry Data Book

The Data Book

The National Do Not Call Registry Data Book contains statistical data about phone numbers on the Registry telemarketers and sellers accessing phone numbers on the Registry and complaints consumers submit to the FTC about telemarketers allegedly violating the Do Not Call rules The FTC monitors the data for accuracy and occasionally makes modifications to address potential problems Statistical data on complaints is based on unverified complaints reported by consumers not on a consumer survey

Inside the numbers

bull When we report the total number of DNC complaints we break it down to show how many were robocalls and how many came from live callers With a few exceptions telemarketing robocalls are illegal whether or not a number is on the Do Not Call Registry As always when itrsquos a live caller we verify that the consumerrsquos telephone number was registered on the DNC database before we take the complaint

bull Our online complaint form asks for the topic of the call o Consumers can choose to report specific topics such as reducing debt vacation amp

timeshares and several other categories Not everyone who files a complaint reports a topic

o The Data Book does not include statistics where a consumer chose ldquoOtherrdquo or topics less likely to violate the Do Not Call Rules such as debt collection political or charitable calls

bull The Data Book includes a state‐by‐state analysis of DNC complaints This is how we identify a consumerrsquos state

o If consumers report their state we use the state they report o If consumers do not report their state we use their area code o The state‐by‐state analysis also includes the top 10 topics consumers reported

bull The underlying data in the report is available on our open government site where we post our daily complaint data at wwwftcgovdata

bull States are ranked based on the number of registrations or complaints per 100000 population Complaint figures include the total number of FY 2020 complaints submitted to the FTC Population estimates are based on 2019 US Census population estimates (Annual Estimates of the Resident Population April 1 2010 to July 1 2019)

bull For the purposes of this report ldquoactive registrationsrdquo are those registrations consumers have placed on the Registry that have not been subsequently deleted by the consumer or removed by the FTC The FTC removes numbers that have been disconnected and reassigned

FY2020 NaoaDnl oNtaoC llRegistry Whoiuigte ssn hDoNtallRgeity oC sr

AcvRgeeisr nb icler taos yFsaYa

242M

240M

238M

236M

241483968

239472857

235302818

234M

232M

229816164 230M

228M

226001288 226M

2016 2017 2018 2019 2020

A eeis eopoeu s nte aoaDoNtaRgoC lleityfrahficlersfetmbr022 r oec e300 tr neeth ttlu aosrflcteoanmbrfhn nmbrrg ee sayaaoSpe cvRg eseitrdo h N nl s

Oraiaos igte ein sr tybyFisaYa cler gnz nAccess h Rg2016 2017 2018 2019 2020

5orFewerAreaCodes 17634 15536 15045 12525 10420

OrganizaonsWhoPaid 2353 2259 2163 2014 1952

ExemptOrganizaons 503 543 520 541 556

Total 20490 18338 17728 15080 12928

Te reesn rcnaccesspt ofieraoeo vaecdsnteeihRgtyfrrr of eeT moehnfieraoehy rta vaecdstemutaa raiaoshtrnteiggos n od lemaktrads eesa ll u s oaccess spy feeOgnz ntaaeosllorevsri tadcnaa cc esnteeistyfrreeTiicueognz nakn ocai b na nmoe oplnyfroiclupsso csrxmpeaeee n essnmbro u h Rg alcnr sr of hsnldsraiaossigfrhrtbeotiuosriig aproer codcnsresIanu guvytls nldsraioicueognz nc aosaig ll nypolte s se n aosi t rh aei ao npr emiint a o aenetbihdbsal uiesse howohvgvnterai r oc ll n ol epehyhva rl nhpwi e hognz nwie ss

FY2020 NaoaDnl oNtaoC llRegistry Co litiue b ermpanFgrs yYa

Compans yC Tp adFisaYa cler litb allye n

LivC llr e ae

Robocall

7501737

7M

6M

1578465

3094154

2635304

4055191

5780123

1998424

3997058

5214318 5473011

5M

1475632

3857738

4M

3M

2M

1M

0M

3963174

934636

2802709

2016 2017 2018 2019 2020

eotdirl eymaeeyyah dtiaalbet cgvdtlitaotooascmpansbul eoc llwee c llye ant Thttleoaicnldso uecmpansburbc llo litaotivc eaesadcmpallrn o litweehc ns hrteatpwsorprllye anteotdTeu ehnmbrfas hraatpwso

rpre seavls llvr erTe aasviala oaa

FY2020 NaoaDnl oNtaoC llRegistry Co litiue b ermpanFgrs yYa

Compans yC Tp adFisaYa cler litb allye n

LivC llr e ae

Robocall

7501737

7M

6M

1578465

3094154

2635304

4055191

5780123

1998424

3997058

5214318 5473011

5M

1475632

3857738

4M

3M

2M

1M

0M

3963174

934636

2802709

2016 2017 2018 2019 2020

eotdirl eymaeeyyah dtiaalbet cgvdtlitaotooascmpansbul eoc llwee c llye ant Thttleoaicnldso uecmpansburbc llo litaotivc eaesadcmpallrn o litweehc ns hrteatpwsorprllye anteotdTeu ehnmbrfas hraatpwso

rpre seavls llvr erTe aasviala oaa

FY2020 nl oC R sNaoaDoNtallegitry

Co litiuefrhYampanFgrsoteer

FY22 o litb oi 00CmpansyTpcLieC ev allr

Robocall

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps ptks rerzs w eesae

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

3412

2507

11827

7438

9333

14077

12299

28017

6814

13716

8575

14097

36808

37079

99544

11039 936 9 31

207 33333 050

230735

427 62356 726

CallTypeNotReported 222589

Lieallr vC e933466

Robocall 2008279

FY2020ComplaintsbyCallType

FY22 omplintb nh 00C a syMot500K

460989 453571

400K

300K

200K

100K

0K

October November December January February March April May June July August September

332073 309469

239387

184453

127274 113374

181972

238404 262083

197021

287935 329264

95664

86902

78114

59663

43968 39882

59829

79814

80798

76338

109334

124330

403586

283748

373302

346017

263334

165862 185105

263440

341455

420605

Thttlnldso litaotooascmpansbulvcllrn o litweehcllye anteotdTeu eocllwee cllye ant pre seavls llvrmothf dts eacmpanseo gtateosmeakdtent oso aigiaalbetcgvdt eoaicuecmpansburbcllo litaotieaesadcmpans hrteatpwsorprehnmbrfas hraatpwso

reotdirl eymaeey nhTeullaaawllso litrprn hthcnu rse he yt tpcllnsviala oaa

Blank ConsumerState AcveRegistraons AcveRegistraonsp

FY2020 nl oC R sNaoaDoNtallegitry

ReitaosySae gsr nb tt

SttRnigfraoaDoNtalleityRgsr npr0KPpl n aeaknsoN nl oC Rgsr eitaose10 ouao

MO

NM

MN

MD

WA

WV

MA WY

ME

MT

MS

OH

NH

ND

NV

GA

OR

CO

OK NC

VA

WI

NE

TN

NY

UT

AR

CA

MI

DE

PA

SD VT

AZ

KY

TX

AL

LA

SC

KS

NJ IN

FL

ID

IA RI

IL

AK

copyMapboxcopyOSM

HI

copy M SOcopyxobpaM

PR

copy2020MaRank pboxcopyOpCons eu nSrmer eSett taMate p AcveRegistraons AcveRegistraons per100KPopulaon

Rank ConsumerState copy

AcveRegistraons MapboxcopyOSM AcveRegistraons per100KPopulaon

1 NewHampshire 1275282 93791 27 Oregon 3149789 74680

2 Conneccut 3293843 92386 28 WestVirginia 1318189 73554

3 Massachuses 5985225 86837 29 Tennessee 5000662 73225

4 Maine 1154438 85882 30 NorthDakota 557474 73153

5 NewJersey 7582629 85369 31 Alabama 3582261 73060

6 Vermont 528541 84704 32 Florida 15384600 71630

7 Kansas 2467364 84693 33 Oklahoma 2826337 71427

8 Wyoming 484463 83707 34 Washington 5408548 71026

9 Wisconsin 4868584 83618 35 Arkansas 2141447 70960

10 Michigan 8340515 83515 36 Georgia 7476269 70415

11 Pennsylvania 10691041 83511 37 Idaho 1247854 69827

12 Iowa 2594176 82222 38 Missouri 4271871 69604

13 Illinois 10360809 81763 39 NorthCarolina 7231621 68951

14 Ohio 9556494 81756 40 California 27109991 68612

15 Nebraska 1568980 81109 41 Nevada 2078724 67488

16 Colorado 4663179 80976 42 Arizona 4842531 66530

17 Minnesota 4507224 79921 43 Indiana 4423006 65699

18 Maryland 4831650 79919 44 Utah 2069219 64543

19 RhodeIsland 843923 79663 45 Louisiana 2995553 64437

20 Delaware 775536 79643 46 SouthCarolina 3250715 63136

21 Kentucky 3527809 78963 47 Hawaii 833821 58891

22 Montana 843664 78937 48 Mississippi 1734038 58264

23 NewMexico 1616942 77114 49 Texas 16462375 56775

24 Virginia 6507001 76234 50 Alaska 386570 52843

25 NewYork 14672542 75423 DistrictofColumbia PuertoRico

662907 93930

26 SouthDakota 665138 75186 412568 12918

ThDititfou iadPet ioaenlddi htbeuaeornettsrrne ae nteu eoa eeitaose100000ppl nA e e srcoClmban uroRc ricue ntealbtrntakdSaeaeakdbsdo hnmbrfcvrgsr npr ouaocvreitaosnldapoeu esnte aoaDoNtaRgsraoSpe e300Ppl ne tsrbsdo 09USCnuppl ne tsgsr nicuellhnnmbro hN nl oClleitysfetmbr022ouao smaeaeae n21 essouao smae

copy

Blank ConsumerState Complaints Complaintsper100K

FY2020 nl oC R sNaoaDoNtallegitry

Co litb ttmpansySae

SttRnigfraoaDoNtalleityCmpanse10 ouaoaeaknsoN nl oC Rgsr o litpr0KPpl n

DistrictofColumbia PuertoRico 78

1633 2494 11528

MO

NM

MN

MD

WA

WV

MA WY

ME

MT

MS

OH

NH

ND

NV

GA

OR

CO

OK NC

VA

WI

NE

TN

NY

UT

AR

CA

MI

DE

PA

SD VT

AZ

KY

TX

AL

LA

SC

KS

NJ IN

FL

ID

IA RI

IL

copy2020MapboxcopyOpen StreetMap

HI

M SOcopyxobpaM

AK

copy M SOcopyxobpaM

PR

copyMapboxcopyOSM

Rank ConsumerState Complaints Complaintsper100K

Populaon

1 Arizona 2 Virginia 3 Maryland 4 Delaware 5 Colorado 6 Nevada 7 Illinois 8 NewJersey 9 Ohio 10 Oregon 11 Pennsylvania 12 Conneccut 13 Florida 14 NewHampshire 15 Michigan 16 NewMexico 17 RhodeIsland 18 Idaho 19 NorthCarolina 20 Washington 21 Wisconsin 22 Vermont 23 California 24 Kansas 25 NewYork 26 Minnesota

1770 128841 1668 142367 1644 99361 1608 15660 1504 86627 1502 46272 1495 189488 1476 131089 1444 168774 1367 57673 1367 175049 1367 48737 1365 293071 1326 18030 1289 128730 1270 26628 1234 13068 1230 21976 1224 128415 1197 91127 1190 69275 1186 7402 1178 465493 1173 34171 1165 226702 1142 64411

Rank ConsumerState Complaints Complaintsper100K

Populaon

27 Utah 28 Nebraska 29 Georgia 30 Texas 31 Montana 32 Massachuses 33 Tennessee 34 Iowa 35 Wyoming 36 SouthCarolina 37 Maine 38 Alabama 39 Kentucky 40 WestVirginia 41 Oklahoma 42 Hawaii 43 Arkansas 44 SouthDakota 45 Louisiana 46 Missouri 47 NorthDakota 48 Indiana 49 Alaska 50 Mississippi

1110 35591 1103 21331 1102 117026 1091 316357 1088 11631 1082 74597 1060 72395 1005 31695 981 5680 971 50002 970 13045 929 45574 924 41292 922 16529 875 34616 840 11891 839 25309 795 7033 713 33130 645 39564 589 4489 566 38134 439 3215 430 12786

ThDititfou iadPet ioaenlddi htbeuaeornettsrrne ae nteu eocmpanse100000ppl nCmpans e srcoClmban uroRc ricue ntealbtrntakdSaeaeakdbsdo hnmbrfo litpr ouaoo litincuehttlu eoF 00o litsb dt hFCPpl ne tsrbsdo 09USCnuppl ne tsldteoanmbrfY22cmpansumie oteTouao smaeaeae n21 essouao smae

FY2020 nl oC R sNaoaDoNtallegitry Albma aa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit47 8n n ypr0Kppl nmpans 554 (3 aoalle10 ouao)

Acv eitaos35221 (3n n ypr Kppl neRgsr n86 1aoalle100 ouao)

Co litb icler mpansyFsaYa100K 107991

7998 250K 66804 67564

45574 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

3M 3369 86 353161 38634716 5 5221 3331985 391

2M

1M 0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5846 Imposters

2413 4259 Warra s rtco lnneamppoe npas

2778 Reuigdbdcn et

2703 Medcl rsrpos iaamppeci n

865 Co ueamptcncluprmptr ehiaspot

407 Vacaonamp meshares

251 Loeispieamps esaererzs weptks

197 Ho scrt lrmeeuiyampaams

195 Workfromhome

98

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1047 9

Robocall 3294 3

FY2020 nl oC R sNaoaDoNtallegitry Alsa ak

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb oog ressra mpansyBruhoCnuAe

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit325 (4 aoalle10 ouao) mpans 1 9n n ypr0Kppl n

Acv eitaos3650 (5 aoalle10 ouao) eRgsr n87 0n n ypr0Kppl n

Co litb icler mpansyFsaYa4K

2K 2114

0K

3041

4064 4287

3215

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa400K

254 87362861 366837 375719 383 3650 300K

200K

100K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 669 Imposters

98 253 Reuigdbdcn et

175 Warra s rtco lnneamppoe npas

101 Medcl rsrpos iaamppeci n

77 Co ueamptcncluprmptr ehiaspot

67 Loeispieamps esaererzs weptks

56 Vacaonamp meshares

23 Workfromhome

16 Ho scrt lrmeeuiyampaams

6

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 771

Robocall 2346

FY2020 nl oC R sNaoaDoNtallegitry Arznioa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1881 (1aoalle100 ouao) mpans 24 n n ypr Kppl n

Acv eitaos48251 (4n n ypr Kppl neRgsr n43 2aoalle100 ouao)

Co litb icler mpansyFsaYa

150K 169964 166589 158566 134200 124100K 881

50K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4520322 4596446 4710641 4799889 4842531

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep1212 9Imposters

1117 88447 Warra s rtco lnneamppoe npas

6162 Reuigdbdcn et

5061 Co ueamptcncluprmptr ehiaspot

4298 Medcl rsrpos iaamppeci n

1756 Vacaonamp meshares

1824 Enryslrampul s egoa ie

618 Workfromhome

611 Loeispieamps esaererzs weptks

488

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 33772

Robocall 8382 8

orted

FY2020 nl oC R sNaoaDoNtallegitry Arkansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit20 3n n ypr0Kppl nmpans 539 (4 aoalle10 ouao)

Acv eitaos21147 (3 aoalle100 ouao) eRgsr n44 5n n ypr Kppl n

Co litb icler mpansyFsaYa60K

61696

40K 43545

20K

42865 36172

25309 0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2031921 2087259 2123180 1989596 2141447

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

2897 Imposters

2151 Warra s rtco lnneamppoe npas

1823 Reuigdbdcn et

966 Medcl rsrpos iaamppeci n

493 Co ueamptcncluprmptr ehiaspot

224 Vacaonamp meshares

150 Loeispieamps esaererzs weptks

96 Ho scrt lrmeeuiyampaams

88 Workfromhome

78 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5913

Robocall 17870

CallTypeNotReported 1526

FY2020 nl oC R sNaoaDoNtallegitry Caiona lfri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy2020MapboxcopyOpenStreetMap

Co lit4543 (2 aoalle10 ouao) mpans 69 3n n ypr0Kppl n

Acv eitaos209 0n n ypr Kppl neRgsr n71991 (4 aoalle100 ouao)

Co litb icler mpansyFsaYa800K

824627 739340 747828 600K 652098

400K 469543 200K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

09220 42 288425548739 59693 264745 6 737 271991 20M

10M

0M

2016 2017 2018 2019 2020

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte6275 4Imposters

1809 32534 9Reuigdbdcn et

1777 9Warra s rtco lnneamppoe npas

16099 Medcl rsrpos iaamppeci n

11890 Co ueamptcncluprmptr ehiaspot

8901 Vacaonamp meshares

7945 Enryslrampul s egoa ie

5296 Ho i rvmet laig mempoe nampcenn

2911 Loeispieamps esaererzs weptks

2701

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 112366

Robocall 335088

d

FY2020 nl oC R sNaoaDoNtallegitry Cooao lrd

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit82 aoalle10 ouao) mpans 667 (5n n ypr0Kppl n

Acv eitaos46319 (1 aoalle100 ouao) eRgsr n67 6n n ypr Kppl n

Co litb icler mpansyFsaYa150K

100K 103228

50K

129600 143108 130647

86627

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

4M 4385799 4444187 4543112 4625864 4663179

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

CallTypeNotReported 1044 1Imposters 4005

8717 Warra s rtco lnneamppoe npas

5704 Reuigdbdcn et

3536 Medcl rsrpos iaamppeci n

2112 Co ueamptcncluprmptr ehiaspot

1635 Vacaonamp meshares

757 Ho i rvmet laig mempoe nampcenn

560 Workfromhome

534 Loeispieamps esaererzs weptks

445

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1872 1

Robocall 6390 1

FY2020 nl oC R sNaoaDoNtallegitry Conneccut

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Complaints48737 (12naonallyper100Kpopulaon)

AcveRegistraons3293843 (2naonallyper100Kpopulaon)

ComplaintsbyFiscalYear AcveRegistraonsbyFiscalYear 100K

76841 50K

0K

2016

94425

2017

83343

2018

74733

2019

48737

2020

3M 3121356

2M

1M

0M

2016

3183068

2017

3234535

2018

3274672

2019

3293843

2020

ComplaintsbyTopic ComplaintsbyCallType

3349

2898

1468

748

539

400

276

188

155

CallTypeNotRep5951 Imposters 4502

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1238 8

Robocall 3227 9

orted

FY2020 nl oC R sNaoaDoNtallegitry Dea rlwae

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit16 n n ypr Kppl nmpans 560 (4aoalle100 ouao)

Acv eitaos 556 (2 aoalle100 ouao) eRgsr n 773 0n n ypr Kppl n

Co litb icler mpansyFsaYa

2769 820K

20642 21974 18806 15660 10K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

099 556 734565 746072 760637 776 773600K

400K

200K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC Tp

795

762

476

273

266

259

75

34

32

1360 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Vacaonamp meshares

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3881

Robocall 9829

CallTypeNotReported 1950

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Albma aa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit47 8n n ypr0Kppl nmpans 554 (3 aoalle10 ouao)

Acv eitaos35221 (3n n ypr Kppl neRgsr n86 1aoalle100 ouao)

Co litb icler mpansyFsaYa100K 107991

7998 250K 66804 67564

45574 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

3M 3369 86 353161 38634716 5 5221 3331985 391

2M

1M 0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5846 Imposters

2413 4259 Warra s rtco lnneamppoe npas

2778 Reuigdbdcn et

2703 Medcl rsrpos iaamppeci n

865 Co ueamptcncluprmptr ehiaspot

407 Vacaonamp meshares

251 Loeispieamps esaererzs weptks

197 Ho scrt lrmeeuiyampaams

195 Workfromhome

98

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1047 9

Robocall 3294 3

FY2020 nl oC R sNaoaDoNtallegitry Alsa ak

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb oog ressra mpansyBruhoCnuAe

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit325 (4 aoalle10 ouao) mpans 1 9n n ypr0Kppl n

Acv eitaos3650 (5 aoalle10 ouao) eRgsr n87 0n n ypr0Kppl n

Co litb icler mpansyFsaYa4K

2K 2114

0K

3041

4064 4287

3215

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa400K

254 87362861 366837 375719 383 3650 300K

200K

100K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 669 Imposters

98 253 Reuigdbdcn et

175 Warra s rtco lnneamppoe npas

101 Medcl rsrpos iaamppeci n

77 Co ueamptcncluprmptr ehiaspot

67 Loeispieamps esaererzs weptks

56 Vacaonamp meshares

23 Workfromhome

16 Ho scrt lrmeeuiyampaams

6

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 771

Robocall 2346

FY2020 nl oC R sNaoaDoNtallegitry Arznioa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1881 (1aoalle100 ouao) mpans 24 n n ypr Kppl n

Acv eitaos48251 (4n n ypr Kppl neRgsr n43 2aoalle100 ouao)

Co litb icler mpansyFsaYa

150K 169964 166589 158566 134200 124100K 881

50K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4520322 4596446 4710641 4799889 4842531

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep1212 9Imposters

1117 88447 Warra s rtco lnneamppoe npas

6162 Reuigdbdcn et

5061 Co ueamptcncluprmptr ehiaspot

4298 Medcl rsrpos iaamppeci n

1756 Vacaonamp meshares

1824 Enryslrampul s egoa ie

618 Workfromhome

611 Loeispieamps esaererzs weptks

488

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 33772

Robocall 8382 8

orted

FY2020 nl oC R sNaoaDoNtallegitry Arkansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit20 3n n ypr0Kppl nmpans 539 (4 aoalle10 ouao)

Acv eitaos21147 (3 aoalle100 ouao) eRgsr n44 5n n ypr Kppl n

Co litb icler mpansyFsaYa60K

61696

40K 43545

20K

42865 36172

25309 0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2031921 2087259 2123180 1989596 2141447

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

2897 Imposters

2151 Warra s rtco lnneamppoe npas

1823 Reuigdbdcn et

966 Medcl rsrpos iaamppeci n

493 Co ueamptcncluprmptr ehiaspot

224 Vacaonamp meshares

150 Loeispieamps esaererzs weptks

96 Ho scrt lrmeeuiyampaams

88 Workfromhome

78 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5913

Robocall 17870

CallTypeNotReported 1526

FY2020 nl oC R sNaoaDoNtallegitry Caiona lfri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy2020MapboxcopyOpenStreetMap

Co lit4543 (2 aoalle10 ouao) mpans 69 3n n ypr0Kppl n

Acv eitaos209 0n n ypr Kppl neRgsr n71991 (4 aoalle100 ouao)

Co litb icler mpansyFsaYa800K

824627 739340 747828 600K 652098

400K 469543 200K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

09220 42 288425548739 59693 264745 6 737 271991 20M

10M

0M

2016 2017 2018 2019 2020

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte6275 4Imposters

1809 32534 9Reuigdbdcn et

1777 9Warra s rtco lnneamppoe npas

16099 Medcl rsrpos iaamppeci n

11890 Co ueamptcncluprmptr ehiaspot

8901 Vacaonamp meshares

7945 Enryslrampul s egoa ie

5296 Ho i rvmet laig mempoe nampcenn

2911 Loeispieamps esaererzs weptks

2701

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 112366

Robocall 335088

d

FY2020 nl oC R sNaoaDoNtallegitry Cooao lrd

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit82 aoalle10 ouao) mpans 667 (5n n ypr0Kppl n

Acv eitaos46319 (1 aoalle100 ouao) eRgsr n67 6n n ypr Kppl n

Co litb icler mpansyFsaYa150K

100K 103228

50K

129600 143108 130647

86627

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

4M 4385799 4444187 4543112 4625864 4663179

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

CallTypeNotReported 1044 1Imposters 4005

8717 Warra s rtco lnneamppoe npas

5704 Reuigdbdcn et

3536 Medcl rsrpos iaamppeci n

2112 Co ueamptcncluprmptr ehiaspot

1635 Vacaonamp meshares

757 Ho i rvmet laig mempoe nampcenn

560 Workfromhome

534 Loeispieamps esaererzs weptks

445

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1872 1

Robocall 6390 1

FY2020 nl oC R sNaoaDoNtallegitry Conneccut

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Complaints48737 (12naonallyper100Kpopulaon)

AcveRegistraons3293843 (2naonallyper100Kpopulaon)

ComplaintsbyFiscalYear AcveRegistraonsbyFiscalYear 100K

76841 50K

0K

2016

94425

2017

83343

2018

74733

2019

48737

2020

3M 3121356

2M

1M

0M

2016

3183068

2017

3234535

2018

3274672

2019

3293843

2020

ComplaintsbyTopic ComplaintsbyCallType

3349

2898

1468

748

539

400

276

188

155

CallTypeNotRep5951 Imposters 4502

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1238 8

Robocall 3227 9

orted

FY2020 nl oC R sNaoaDoNtallegitry Dea rlwae

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit16 n n ypr Kppl nmpans 560 (4aoalle100 ouao)

Acv eitaos 556 (2 aoalle100 ouao) eRgsr n 773 0n n ypr Kppl n

Co litb icler mpansyFsaYa

2769 820K

20642 21974 18806 15660 10K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

099 556 734565 746072 760637 776 773600K

400K

200K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC Tp

795

762

476

273

266

259

75

34

32

1360 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Vacaonamp meshares

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3881

Robocall 9829

CallTypeNotReported 1950

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Alsa ak

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb oog ressra mpansyBruhoCnuAe

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit325 (4 aoalle10 ouao) mpans 1 9n n ypr0Kppl n

Acv eitaos3650 (5 aoalle10 ouao) eRgsr n87 0n n ypr0Kppl n

Co litb icler mpansyFsaYa4K

2K 2114

0K

3041

4064 4287

3215

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa400K

254 87362861 366837 375719 383 3650 300K

200K

100K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 669 Imposters

98 253 Reuigdbdcn et

175 Warra s rtco lnneamppoe npas

101 Medcl rsrpos iaamppeci n

77 Co ueamptcncluprmptr ehiaspot

67 Loeispieamps esaererzs weptks

56 Vacaonamp meshares

23 Workfromhome

16 Ho scrt lrmeeuiyampaams

6

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 771

Robocall 2346

FY2020 nl oC R sNaoaDoNtallegitry Arznioa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1881 (1aoalle100 ouao) mpans 24 n n ypr Kppl n

Acv eitaos48251 (4n n ypr Kppl neRgsr n43 2aoalle100 ouao)

Co litb icler mpansyFsaYa

150K 169964 166589 158566 134200 124100K 881

50K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4520322 4596446 4710641 4799889 4842531

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep1212 9Imposters

1117 88447 Warra s rtco lnneamppoe npas

6162 Reuigdbdcn et

5061 Co ueamptcncluprmptr ehiaspot

4298 Medcl rsrpos iaamppeci n

1756 Vacaonamp meshares

1824 Enryslrampul s egoa ie

618 Workfromhome

611 Loeispieamps esaererzs weptks

488

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 33772

Robocall 8382 8

orted

FY2020 nl oC R sNaoaDoNtallegitry Arkansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit20 3n n ypr0Kppl nmpans 539 (4 aoalle10 ouao)

Acv eitaos21147 (3 aoalle100 ouao) eRgsr n44 5n n ypr Kppl n

Co litb icler mpansyFsaYa60K

61696

40K 43545

20K

42865 36172

25309 0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2031921 2087259 2123180 1989596 2141447

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

2897 Imposters

2151 Warra s rtco lnneamppoe npas

1823 Reuigdbdcn et

966 Medcl rsrpos iaamppeci n

493 Co ueamptcncluprmptr ehiaspot

224 Vacaonamp meshares

150 Loeispieamps esaererzs weptks

96 Ho scrt lrmeeuiyampaams

88 Workfromhome

78 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5913

Robocall 17870

CallTypeNotReported 1526

FY2020 nl oC R sNaoaDoNtallegitry Caiona lfri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy2020MapboxcopyOpenStreetMap

Co lit4543 (2 aoalle10 ouao) mpans 69 3n n ypr0Kppl n

Acv eitaos209 0n n ypr Kppl neRgsr n71991 (4 aoalle100 ouao)

Co litb icler mpansyFsaYa800K

824627 739340 747828 600K 652098

400K 469543 200K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

09220 42 288425548739 59693 264745 6 737 271991 20M

10M

0M

2016 2017 2018 2019 2020

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte6275 4Imposters

1809 32534 9Reuigdbdcn et

1777 9Warra s rtco lnneamppoe npas

16099 Medcl rsrpos iaamppeci n

11890 Co ueamptcncluprmptr ehiaspot

8901 Vacaonamp meshares

7945 Enryslrampul s egoa ie

5296 Ho i rvmet laig mempoe nampcenn

2911 Loeispieamps esaererzs weptks

2701

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 112366

Robocall 335088

d

FY2020 nl oC R sNaoaDoNtallegitry Cooao lrd

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit82 aoalle10 ouao) mpans 667 (5n n ypr0Kppl n

Acv eitaos46319 (1 aoalle100 ouao) eRgsr n67 6n n ypr Kppl n

Co litb icler mpansyFsaYa150K

100K 103228

50K

129600 143108 130647

86627

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

4M 4385799 4444187 4543112 4625864 4663179

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

CallTypeNotReported 1044 1Imposters 4005

8717 Warra s rtco lnneamppoe npas

5704 Reuigdbdcn et

3536 Medcl rsrpos iaamppeci n

2112 Co ueamptcncluprmptr ehiaspot

1635 Vacaonamp meshares

757 Ho i rvmet laig mempoe nampcenn

560 Workfromhome

534 Loeispieamps esaererzs weptks

445

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1872 1

Robocall 6390 1

FY2020 nl oC R sNaoaDoNtallegitry Conneccut

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Complaints48737 (12naonallyper100Kpopulaon)

AcveRegistraons3293843 (2naonallyper100Kpopulaon)

ComplaintsbyFiscalYear AcveRegistraonsbyFiscalYear 100K

76841 50K

0K

2016

94425

2017

83343

2018

74733

2019

48737

2020

3M 3121356

2M

1M

0M

2016

3183068

2017

3234535

2018

3274672

2019

3293843

2020

ComplaintsbyTopic ComplaintsbyCallType

3349

2898

1468

748

539

400

276

188

155

CallTypeNotRep5951 Imposters 4502

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1238 8

Robocall 3227 9

orted

FY2020 nl oC R sNaoaDoNtallegitry Dea rlwae

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit16 n n ypr Kppl nmpans 560 (4aoalle100 ouao)

Acv eitaos 556 (2 aoalle100 ouao) eRgsr n 773 0n n ypr Kppl n

Co litb icler mpansyFsaYa

2769 820K

20642 21974 18806 15660 10K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

099 556 734565 746072 760637 776 773600K

400K

200K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC Tp

795

762

476

273

266

259

75

34

32

1360 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Vacaonamp meshares

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3881

Robocall 9829

CallTypeNotReported 1950

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Arznioa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1881 (1aoalle100 ouao) mpans 24 n n ypr Kppl n

Acv eitaos48251 (4n n ypr Kppl neRgsr n43 2aoalle100 ouao)

Co litb icler mpansyFsaYa

150K 169964 166589 158566 134200 124100K 881

50K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4520322 4596446 4710641 4799889 4842531

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep1212 9Imposters

1117 88447 Warra s rtco lnneamppoe npas

6162 Reuigdbdcn et

5061 Co ueamptcncluprmptr ehiaspot

4298 Medcl rsrpos iaamppeci n

1756 Vacaonamp meshares

1824 Enryslrampul s egoa ie

618 Workfromhome

611 Loeispieamps esaererzs weptks

488

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 33772

Robocall 8382 8

orted

FY2020 nl oC R sNaoaDoNtallegitry Arkansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit20 3n n ypr0Kppl nmpans 539 (4 aoalle10 ouao)

Acv eitaos21147 (3 aoalle100 ouao) eRgsr n44 5n n ypr Kppl n

Co litb icler mpansyFsaYa60K

61696

40K 43545

20K

42865 36172

25309 0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2031921 2087259 2123180 1989596 2141447

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

2897 Imposters

2151 Warra s rtco lnneamppoe npas

1823 Reuigdbdcn et

966 Medcl rsrpos iaamppeci n

493 Co ueamptcncluprmptr ehiaspot

224 Vacaonamp meshares

150 Loeispieamps esaererzs weptks

96 Ho scrt lrmeeuiyampaams

88 Workfromhome

78 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5913

Robocall 17870

CallTypeNotReported 1526

FY2020 nl oC R sNaoaDoNtallegitry Caiona lfri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy2020MapboxcopyOpenStreetMap

Co lit4543 (2 aoalle10 ouao) mpans 69 3n n ypr0Kppl n

Acv eitaos209 0n n ypr Kppl neRgsr n71991 (4 aoalle100 ouao)

Co litb icler mpansyFsaYa800K

824627 739340 747828 600K 652098

400K 469543 200K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

09220 42 288425548739 59693 264745 6 737 271991 20M

10M

0M

2016 2017 2018 2019 2020

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte6275 4Imposters

1809 32534 9Reuigdbdcn et

1777 9Warra s rtco lnneamppoe npas

16099 Medcl rsrpos iaamppeci n

11890 Co ueamptcncluprmptr ehiaspot

8901 Vacaonamp meshares

7945 Enryslrampul s egoa ie

5296 Ho i rvmet laig mempoe nampcenn

2911 Loeispieamps esaererzs weptks

2701

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 112366

Robocall 335088

d

FY2020 nl oC R sNaoaDoNtallegitry Cooao lrd

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit82 aoalle10 ouao) mpans 667 (5n n ypr0Kppl n

Acv eitaos46319 (1 aoalle100 ouao) eRgsr n67 6n n ypr Kppl n

Co litb icler mpansyFsaYa150K

100K 103228

50K

129600 143108 130647

86627

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

4M 4385799 4444187 4543112 4625864 4663179

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

CallTypeNotReported 1044 1Imposters 4005

8717 Warra s rtco lnneamppoe npas

5704 Reuigdbdcn et

3536 Medcl rsrpos iaamppeci n

2112 Co ueamptcncluprmptr ehiaspot

1635 Vacaonamp meshares

757 Ho i rvmet laig mempoe nampcenn

560 Workfromhome

534 Loeispieamps esaererzs weptks

445

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1872 1

Robocall 6390 1

FY2020 nl oC R sNaoaDoNtallegitry Conneccut

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Complaints48737 (12naonallyper100Kpopulaon)

AcveRegistraons3293843 (2naonallyper100Kpopulaon)

ComplaintsbyFiscalYear AcveRegistraonsbyFiscalYear 100K

76841 50K

0K

2016

94425

2017

83343

2018

74733

2019

48737

2020

3M 3121356

2M

1M

0M

2016

3183068

2017

3234535

2018

3274672

2019

3293843

2020

ComplaintsbyTopic ComplaintsbyCallType

3349

2898

1468

748

539

400

276

188

155

CallTypeNotRep5951 Imposters 4502

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1238 8

Robocall 3227 9

orted

FY2020 nl oC R sNaoaDoNtallegitry Dea rlwae

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit16 n n ypr Kppl nmpans 560 (4aoalle100 ouao)

Acv eitaos 556 (2 aoalle100 ouao) eRgsr n 773 0n n ypr Kppl n

Co litb icler mpansyFsaYa

2769 820K

20642 21974 18806 15660 10K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

099 556 734565 746072 760637 776 773600K

400K

200K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC Tp

795

762

476

273

266

259

75

34

32

1360 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Vacaonamp meshares

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3881

Robocall 9829

CallTypeNotReported 1950

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Arkansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit20 3n n ypr0Kppl nmpans 539 (4 aoalle10 ouao)

Acv eitaos21147 (3 aoalle100 ouao) eRgsr n44 5n n ypr Kppl n

Co litb icler mpansyFsaYa60K

61696

40K 43545

20K

42865 36172

25309 0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2031921 2087259 2123180 1989596 2141447

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

2897 Imposters

2151 Warra s rtco lnneamppoe npas

1823 Reuigdbdcn et

966 Medcl rsrpos iaamppeci n

493 Co ueamptcncluprmptr ehiaspot

224 Vacaonamp meshares

150 Loeispieamps esaererzs weptks

96 Ho scrt lrmeeuiyampaams

88 Workfromhome

78 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5913

Robocall 17870

CallTypeNotReported 1526

FY2020 nl oC R sNaoaDoNtallegitry Caiona lfri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy2020MapboxcopyOpenStreetMap

Co lit4543 (2 aoalle10 ouao) mpans 69 3n n ypr0Kppl n

Acv eitaos209 0n n ypr Kppl neRgsr n71991 (4 aoalle100 ouao)

Co litb icler mpansyFsaYa800K

824627 739340 747828 600K 652098

400K 469543 200K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

09220 42 288425548739 59693 264745 6 737 271991 20M

10M

0M

2016 2017 2018 2019 2020

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte6275 4Imposters

1809 32534 9Reuigdbdcn et

1777 9Warra s rtco lnneamppoe npas

16099 Medcl rsrpos iaamppeci n

11890 Co ueamptcncluprmptr ehiaspot

8901 Vacaonamp meshares

7945 Enryslrampul s egoa ie

5296 Ho i rvmet laig mempoe nampcenn

2911 Loeispieamps esaererzs weptks

2701

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 112366

Robocall 335088

d

FY2020 nl oC R sNaoaDoNtallegitry Cooao lrd

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit82 aoalle10 ouao) mpans 667 (5n n ypr0Kppl n

Acv eitaos46319 (1 aoalle100 ouao) eRgsr n67 6n n ypr Kppl n

Co litb icler mpansyFsaYa150K

100K 103228

50K

129600 143108 130647

86627

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

4M 4385799 4444187 4543112 4625864 4663179

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

CallTypeNotReported 1044 1Imposters 4005

8717 Warra s rtco lnneamppoe npas

5704 Reuigdbdcn et

3536 Medcl rsrpos iaamppeci n

2112 Co ueamptcncluprmptr ehiaspot

1635 Vacaonamp meshares

757 Ho i rvmet laig mempoe nampcenn

560 Workfromhome

534 Loeispieamps esaererzs weptks

445

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1872 1

Robocall 6390 1

FY2020 nl oC R sNaoaDoNtallegitry Conneccut

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Complaints48737 (12naonallyper100Kpopulaon)

AcveRegistraons3293843 (2naonallyper100Kpopulaon)

ComplaintsbyFiscalYear AcveRegistraonsbyFiscalYear 100K

76841 50K

0K

2016

94425

2017

83343

2018

74733

2019

48737

2020

3M 3121356

2M

1M

0M

2016

3183068

2017

3234535

2018

3274672

2019

3293843

2020

ComplaintsbyTopic ComplaintsbyCallType

3349

2898

1468

748

539

400

276

188

155

CallTypeNotRep5951 Imposters 4502

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1238 8

Robocall 3227 9

orted

FY2020 nl oC R sNaoaDoNtallegitry Dea rlwae

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit16 n n ypr Kppl nmpans 560 (4aoalle100 ouao)

Acv eitaos 556 (2 aoalle100 ouao) eRgsr n 773 0n n ypr Kppl n

Co litb icler mpansyFsaYa

2769 820K

20642 21974 18806 15660 10K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

099 556 734565 746072 760637 776 773600K

400K

200K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC Tp

795

762

476

273

266

259

75

34

32

1360 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Vacaonamp meshares

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3881

Robocall 9829

CallTypeNotReported 1950

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Caiona lfri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy2020MapboxcopyOpenStreetMap

Co lit4543 (2 aoalle10 ouao) mpans 69 3n n ypr0Kppl n

Acv eitaos209 0n n ypr Kppl neRgsr n71991 (4 aoalle100 ouao)

Co litb icler mpansyFsaYa800K

824627 739340 747828 600K 652098

400K 469543 200K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

09220 42 288425548739 59693 264745 6 737 271991 20M

10M

0M

2016 2017 2018 2019 2020

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte6275 4Imposters

1809 32534 9Reuigdbdcn et

1777 9Warra s rtco lnneamppoe npas

16099 Medcl rsrpos iaamppeci n

11890 Co ueamptcncluprmptr ehiaspot

8901 Vacaonamp meshares

7945 Enryslrampul s egoa ie

5296 Ho i rvmet laig mempoe nampcenn

2911 Loeispieamps esaererzs weptks

2701

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 112366

Robocall 335088

d

FY2020 nl oC R sNaoaDoNtallegitry Cooao lrd

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit82 aoalle10 ouao) mpans 667 (5n n ypr0Kppl n

Acv eitaos46319 (1 aoalle100 ouao) eRgsr n67 6n n ypr Kppl n

Co litb icler mpansyFsaYa150K

100K 103228

50K

129600 143108 130647

86627

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

4M 4385799 4444187 4543112 4625864 4663179

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

CallTypeNotReported 1044 1Imposters 4005

8717 Warra s rtco lnneamppoe npas

5704 Reuigdbdcn et

3536 Medcl rsrpos iaamppeci n

2112 Co ueamptcncluprmptr ehiaspot

1635 Vacaonamp meshares

757 Ho i rvmet laig mempoe nampcenn

560 Workfromhome

534 Loeispieamps esaererzs weptks

445

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1872 1

Robocall 6390 1

FY2020 nl oC R sNaoaDoNtallegitry Conneccut

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Complaints48737 (12naonallyper100Kpopulaon)

AcveRegistraons3293843 (2naonallyper100Kpopulaon)

ComplaintsbyFiscalYear AcveRegistraonsbyFiscalYear 100K

76841 50K

0K

2016

94425

2017

83343

2018

74733

2019

48737

2020

3M 3121356

2M

1M

0M

2016

3183068

2017

3234535

2018

3274672

2019

3293843

2020

ComplaintsbyTopic ComplaintsbyCallType

3349

2898

1468

748

539

400

276

188

155

CallTypeNotRep5951 Imposters 4502

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1238 8

Robocall 3227 9

orted

FY2020 nl oC R sNaoaDoNtallegitry Dea rlwae

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit16 n n ypr Kppl nmpans 560 (4aoalle100 ouao)

Acv eitaos 556 (2 aoalle100 ouao) eRgsr n 773 0n n ypr Kppl n

Co litb icler mpansyFsaYa

2769 820K

20642 21974 18806 15660 10K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

099 556 734565 746072 760637 776 773600K

400K

200K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC Tp

795

762

476

273

266

259

75

34

32

1360 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Vacaonamp meshares

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3881

Robocall 9829

CallTypeNotReported 1950

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Cooao lrd

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit82 aoalle10 ouao) mpans 667 (5n n ypr0Kppl n

Acv eitaos46319 (1 aoalle100 ouao) eRgsr n67 6n n ypr Kppl n

Co litb icler mpansyFsaYa150K

100K 103228

50K

129600 143108 130647

86627

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

4M 4385799 4444187 4543112 4625864 4663179

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

CallTypeNotReported 1044 1Imposters 4005

8717 Warra s rtco lnneamppoe npas

5704 Reuigdbdcn et

3536 Medcl rsrpos iaamppeci n

2112 Co ueamptcncluprmptr ehiaspot

1635 Vacaonamp meshares

757 Ho i rvmet laig mempoe nampcenn

560 Workfromhome

534 Loeispieamps esaererzs weptks

445

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1872 1

Robocall 6390 1

FY2020 nl oC R sNaoaDoNtallegitry Conneccut

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Complaints48737 (12naonallyper100Kpopulaon)

AcveRegistraons3293843 (2naonallyper100Kpopulaon)

ComplaintsbyFiscalYear AcveRegistraonsbyFiscalYear 100K

76841 50K

0K

2016

94425

2017

83343

2018

74733

2019

48737

2020

3M 3121356

2M

1M

0M

2016

3183068

2017

3234535

2018

3274672

2019

3293843

2020

ComplaintsbyTopic ComplaintsbyCallType

3349

2898

1468

748

539

400

276

188

155

CallTypeNotRep5951 Imposters 4502

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1238 8

Robocall 3227 9

orted

FY2020 nl oC R sNaoaDoNtallegitry Dea rlwae

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit16 n n ypr Kppl nmpans 560 (4aoalle100 ouao)

Acv eitaos 556 (2 aoalle100 ouao) eRgsr n 773 0n n ypr Kppl n

Co litb icler mpansyFsaYa

2769 820K

20642 21974 18806 15660 10K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

099 556 734565 746072 760637 776 773600K

400K

200K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC Tp

795

762

476

273

266

259

75

34

32

1360 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Vacaonamp meshares

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3881

Robocall 9829

CallTypeNotReported 1950

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Conneccut

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Complaints48737 (12naonallyper100Kpopulaon)

AcveRegistraons3293843 (2naonallyper100Kpopulaon)

ComplaintsbyFiscalYear AcveRegistraonsbyFiscalYear 100K

76841 50K

0K

2016

94425

2017

83343

2018

74733

2019

48737

2020

3M 3121356

2M

1M

0M

2016

3183068

2017

3234535

2018

3274672

2019

3293843

2020

ComplaintsbyTopic ComplaintsbyCallType

3349

2898

1468

748

539

400

276

188

155

CallTypeNotRep5951 Imposters 4502

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1238 8

Robocall 3227 9

orted

FY2020 nl oC R sNaoaDoNtallegitry Dea rlwae

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit16 n n ypr Kppl nmpans 560 (4aoalle100 ouao)

Acv eitaos 556 (2 aoalle100 ouao) eRgsr n 773 0n n ypr Kppl n

Co litb icler mpansyFsaYa

2769 820K

20642 21974 18806 15660 10K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

099 556 734565 746072 760637 776 773600K

400K

200K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC Tp

795

762

476

273

266

259

75

34

32

1360 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Vacaonamp meshares

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3881

Robocall 9829

CallTypeNotReported 1950

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Dea rlwae

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit16 n n ypr Kppl nmpans 560 (4aoalle100 ouao)

Acv eitaos 556 (2 aoalle100 ouao) eRgsr n 773 0n n ypr Kppl n

Co litb icler mpansyFsaYa

2769 820K

20642 21974 18806 15660 10K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

099 556 734565 746072 760637 776 773600K

400K

200K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC Tp

795

762

476

273

266

259

75

34

32

1360 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Vacaonamp meshares

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3881

Robocall 9829

CallTypeNotReported 1950

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Distitfou ircoClmba

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyWad Dititfou iTtlo litb r srcoClmbaoas

Co lit 1158 (oRne) mpans 2 Ntakd

Acv eitaos 297 (oRne) eRgsr n 660 Ntakd

Co litb icler mpansyFsaYa

20K 24301

18298 10K

17135 15992 11528

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

600K 605725

400K

620154 638132 654532 662907

200K

0K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 2531 Imposters

253 641 Reuigdbdcn et

415 Enryslrampul s egoa ie

412 Warra s rtco lnneamppoe npas

347 Medcl rsrpos iaamppeci n

239 Co ueamptcncluprmptr ehiaspot

117 Vacaonamp meshares

84 Loeispieamps esaererzs weptks

70 Workfromhome

67

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2554

Robocall 8721

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Flrdoia

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit2301 (1 aoalle10 ouao) mpans 97 3n n ypr0Kppl n

Acv eitaos18 2aoalle100 ouao) eRgsr n534600 (3n n ypr Kppl n

Co litb icler mpansyFsaYa600K

587999 400K

385480 200K

427404 354354

293071

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcvRgsr nb icler eeitaosyFsaYa15M

48 1 465866 149648 152057 5384600 8441439 9 10 5210M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3544 4Imposters

2337 9Warra s rtco lnneamppoe npas

1554 4Reuigdbdcn et

1008 6Medcl rsrpos iaamppeci n

5075 Co ueamptcncluprmptr ehiaspot

3144 Enryslrampul s egoa ie

2922 Vacaonamp meshares

1382 Ho i rvmet laig mempoe nampcenn

1123 Workfromhome

1025 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 75694

Robocall 203194

CallTypeNotReported 14183

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Gerioga

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit 112 9n n ypr0Kppl nmpans 706 (2 aoalle10 ouao)

Acv eitaos74629 (3n n ypr Kppl neRgsr n76 6aoalle100 ouao)

Co litb icler mpansyFsaYa

200K 242239

168469 100K

172635 154512 117026

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

6M 6972018 7095159 7278613 7410337 7476269

4M

2M

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReport1340 9Imposters

6417 1043 1Warra s rtco lnneamppoe npas

7723 Reuigdbdcn et

6802 Medcl rsrpos iaamppeci n

3332 Co ueamptcncluprmptr ehiaspot

1010 Vacaonamp meshares

646 Ho scrt lrmeeuiyampaams

558 Workfromhome

542 Loeispieamps esaererzs weptks

431

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2738 9

Robocall 8341 8

ed

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Hawaii

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 1181 (4 aoalle10 ouao) mpans 9 2n n ypr0Kppl n

Acv eitaos8381 (4 aoalle10 ouao) eRgsr n32 7n n ypr0Kppl n

Co litb icler mpansyFsaYa20K

19698 1676 316053

10K 13079 11891

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

800K 781815 810079 826340 770366 600K

400K

200K

833821

2016 2017 2018 2019 2020

ComplaintsbyCallType

1363 Imposters

868 Warra s rtco lnneamppoe npas

695 Reuigdbdcn et

248 Co ueamptcncluprmptr ehiaspot

201 Medcl rsrpos iaamppeci n

99 Loeispieamps esaererzs weptks

80 Vacaonamp meshares

79 Workfromhome

27 Enryslrampul s egoa ie

16 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2802

Robocall 8430

CallTypeNotReported 659

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Iao dh

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit27 8n n ypr0Kppl nmpans 196 (1 aoalle10 ouao)

Acv eitaos12784 (3n n ypr Kppl neRgsr n45 7aoalle100 ouao)

ComplaintsbyFiscalYear

30K

26694 20K

33156 31524 34435

21976 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1146623 1171358 1204354 1234970 1247854

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReported 3999 Imposters

976 1396 Warra s rtco lnneamppoe npas

1830 Reuigdbdcn et

991 Medcl rsrpos iaamppeci n

586 Co ueamptcncluprmptr ehiaspot

304 Vacaonamp meshares

141 Loeispieamps esaererzs weptks

140 Workfromhome

69 Ho scrt lrmeeuiyampaams

53

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 4808

Robocall 1612 9

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Illniios

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMteertSnepOcopyxobpaM0202copy

Co litb oi mpansyTpc

SttTtlaeoas

Co lit19488 (7aoalle100 ouao) mpans 8 n n ypr Kppl n

Acv eitaos160 3n n ypr Kppl neRgsr n03089 (1 aoalle100 ouao)

Co litb icler mpansyFsaYa300K

295209 270848 252935 200K 234441 188948

100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

9829741 9960663 101440 02543 03089 46 188 160

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

22376 Imposters

1368 2Warra s rtco lnneamppoe npas

1144 3Reuigdbdcn et

6545 Co ueamptcncluprmptr ehiaspot

5054 Medcl rsrpos iaamppeci n

2149 Enryslrampul s egoa ie

1435 Vacaonamp meshares

1385 Ho i rvmet laig mempoe nampcenn

696 Workfromhome

650 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 43650

Robocall 134378

CallTypeNotReported 11460

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Idaa nin

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p aMerSeop2

Co litb oi mpansyTpc

SttTtlaeoas

Co lit33 8n n ypr0Kppl nmpans 814 (4 aoalle10 ouao)

Acv eitaos443 6 (4n n ypr Kppl neRgsr n200 3aoalle100 ouao)

Co litb icler mpansyFsaYa

100K 1 91422

50K 6466 62 431 7 420 61

0K 38134

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4025068 4169999 4295725 4385213 4423006

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo6000 Imposters

2196 2361 Reuigdbdcn et

2820 Medcl rsrpos iaamppeci n

1022 Warra s rtco lnneamppoe npas

885 Co ueamptcncluprmptr ehiaspot

478 Vacaonamp meshares

306 Loeispieamps esaererzs weptks

195 Ho i rvmet laig mempoe nampcenn

159 Enryslrampul s egoa ie

135

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 8871

Robocall 2637 4

rted

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Iwa o

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMcopy200MabxcopyOpntet2 po eSre

SttTtlaeoas

Co lit39 4n n ypr0Kppl nmpans 165 (3 aoalle10 ouao)

Acv eitaos25416 (1 aoalle100 ouao) eRgsr n97 2n n ypr Kppl n

Co litb icler mpansyFsaYa60K

40K 37342

20K 0K

63481

40239 45002 31695

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2450893 2M 2490336 2541946 2577001 2594176

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

4018 Imposters

3670 Warra s rtco lnneamppoe npas

2312 Reuigdbdcn et

1171 Medcl rsrpos iaamppeci n

706 Co ueamptcncluprmptr ehiaspot

341 Vacaonamp meshares

228 Loeispieamps esaererzs weptks

112 Workfromhome

104 Ho i rvmet laig mempoe nampcenn

47 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 7481

Robocall 22169

CallTypeNotReported 2045

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Kansas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit37 4n n ypr0Kppl nmpans 411 (2 aoalle10 ouao)

Acv eitaos24734 (7n n ypr Kppl neRgsr n66 aoalle100 ouao)

Co litb icler mpansyFsaYa

55204 40K

41766

20K

44792 48165

34171

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

2M 2323522 2359523 2410796 2449283 2467364

1M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

2970

2133

1681

970

276

218

162

116

85

4150 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8996

Robocall 22825

CallTypeNotReported 2350

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 NaoaDoNtallegitry Kentucky nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit49 9n n ypr0Kppl nmpans 122 (3 aoalle10 ouao)

Acv eitaos35789 (2 aoalle100 ouao) eRgsr n20 1n n ypr Kppl n

Co litb icler mpansyFsaYa

60K 72110 5780 794 9 52

40K 52370 41292

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

3M 3279331

2M

3329393 3425526 3493457 3527809

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3325

2977

2063

630

255

210

201

122

82

CallTypeNotRep4279 Imposters 3834

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1045 6

Robocall 2743 4

orted

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Loiinusaa

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb aih mpansyPrs

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 3310 (4 aoalle10 ouao) mpans 3 5n n ypr0Kppl n

Acv eitaos29553 (4 aoalle100 ouao) eRgsr n95 5n n ypr Kppl n

Co litb icler mpansyFsaYa80K 86266 60K

59189 5670 140K 42407

20K 33130

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear 3M

2766185 2M

2824750 2907686 2970254 2995553

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

3818

2956

2911

1619

750

188

159

150

113

72

LiveCaller 9412

Robocall 22551

CallTypeNotReported 1167

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Maie n

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit14 7n n ypr0Kppl nmpans 305 (3 aoalle10 ouao)

Acv eitaos11448 (4n n ypr0Kppl neRgsr n53 aoalle10 ouao)

ComplaintsbyFiscalYear 30K

29495 20K

20020 15863 10K

0K

2016 2017 2018

18123

2019

13045

2020

AcveRegistraonsbyFiscalYear

1 000K 1143877 1066511 1092143 1121496

500K

0K

2016 2017 2018 2019

1154438

2020

ComplaintsbyCallType

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Co ueamptcncluprmptr ehiaspot

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

1543

1052

391

380

93

77

47

39

26

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

1387

LiveCaller 3266

Robocall 8866

CallTypeNotReported 913

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Marlnyad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit 9931 (3n n ypr0Kppl nmpans 6 aoalle10 ouao)

Acv eitaos48160 (1 aoalle100 ouao) eRgsr n35 8n n ypr Kppl n

Co litb icler mpansyFsaYa150K

150037 10K 25 1709 3330 1647 29 10 6

99361 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

1364 1Imposters

6933 Reuigdbdcn et

4772 Co ueamptcncluprmptr ehiaspot

4372 Warra s rtco lnneamppoe npas

2446 Enryslrampul s egoa ie

2200 Medcl rsrpos iaamppeci n

826 Vacaonamp meshares

799 Ho i rvmet laig mempoe nampcenn

437 Loeispieamps esaererzs weptks

377 Workfromhome

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

AcveRegistraonsbyFiscalYear

4M 4593602 4654404 4737693 4803794 4831650

2M

0M

2016 2017 2018

ComplaintsbyCallType

2019 2020

LiveCaller 21398

Robocall 72181

CallTypeNotReported 5782

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Massachuses

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

StateTotals copy p aMteertSnepOcopyxobpaM0202

Co lit79 2n n ypr0Kppl nmpans 457 (3 aoalle10 ouao)

Acv eitaos59525 (3n n ypr Kppl neRgsr n82 aoalle100 ouao)

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa6M 150K

150 5704559 5794655 5893707 558 595 5 601 9432 822131610 100K 119103 115250 4M

50K

0K

2016 2017 2018 2019

74597

2020

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType

5948

2770

2028

1942

1460

758

392

255

254

11576 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Enryslrampul s egoa ie

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

LiveCaller 16711

Robocall 53232

CallTypeNotReported 4654

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 NaoaDoNtallegitry Mihgn nl oC R s ciaReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit1870 (1 aoalle10 ouao) mpans 23 5n n ypr0Kppl n

Acv eitaos83055 (1n n ypr Kppl neRgsr n41 0aoalle100 ouao)

Co litb icler mpansyFsaYa

265462 200K

197421 178728 176629 10K 230 1870

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

79247 8395 87563 8340515 7809488 40 15 3 2 1 6M

4M

2M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

1402

11706

8175

6911

4414

813

678

547

517

400

1Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Enryslrampul s egoa ie

Workfromhome

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 31292

Robocall 89887

CallTypeNotReported 7551

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Minnesota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

CmpansyCut SttTtlo litb ony aeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit61 6n n ypr0Kppl nmpans 441 (2 aoalle10 ouao)

Acv eitaos457 4 (1n n ypr Kppl neRgsr n022 7aoalle100 ouao)

ComplaintsbyFiscalYear

80K 78121 60K

40K 20K

91164 93028 81080

64411

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

4M 4255335 4316316 4404606 4475302 4507224

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReporte9111 Imposters

3410 4150 Warra s rtco lnneamppoe npas

3163 Reuigdbdcn et

2839 Medcl rsrpos iaamppeci n

1566 Co ueamptcncluprmptr ehiaspot

755 Vacaonamp meshares

659 Ho i rvmet laig mempoe nampcenn

386 Loeispieamps esaererzs weptks

334 Workfromhome

111

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1353 6

Robocall 4778 0

d

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 NaoaDoNtallegitry Misssspi nl oC R s iipReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit18 0n n ypr0Kppl nmpans 276 (5 aoalle10 ouao)

Acv eitaos17408 (4n n ypr Kppl neRgsr n33 8aoalle100 ouao)

Co litb icler mpansyFsaYa40K

3999 630K

20 21 27910 24K 527 624

10K 12786

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

1500K 1601601 1636395 1684795 1720338 1734038

1 000K

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc Co litb allye mpansyC TpCallTypeNotReporte1987 Imposters

623 1038 Warra s rtco lnneamppoe npas

982 Reuigdbdcn et

792 Medcl rsrpos iaamppeci n

345 Co ueamptcncluprmptr ehiaspot

163 Loeispieamps esaererzs weptks

89 Ho scrt lrmeeuiyampaams

79 Vacaonamp meshares

59 Workfromhome

29

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 3072

Robocall 9091

d

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Missouri

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit36 6n n ypr0Kppl nmpans 954 (4 aoalle10 ouao)

Acv eitaos42181 (3 aoalle100 ouao) eRgsr n77 8n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

0 2232 60K 7410 71942 6720 4M 384 4040559 4147289 439 4271871 7 9195

56656 40K 39564

20K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

3186

1815

889

570

526

376

249

187

173

6687 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Warra s rtco lnneamppoe npas

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 11043

Robocall 25859

CallTypeNotReported 2662

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

p aMteertSne

FY2020 nl oC R sNaoaDoNtallegitry Montana

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy2020MapboxcopyOp

StateTotals

Complaints 11631 (31naonallyper100Kpopulaon)

AcveRegistraons843664 (22naonallyper100Kpopulaon)

ComplaintsbyFiscalYear

20K 21210 18638

15079 10K

0K

2016 2017 2018

17255

2019

11631

2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa800K

623 466819955 836 83 4 779301 794053 600K

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1

1043

403

391

102

82

62

33

24

CallTypeNotReport1934 Imposters 568

301 Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Workfromhome

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 2063

Robocall 9000

ed

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Nebraska

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit23 8n n ypr0Kppl nmpans 131 (2 aoalle10 ouao)

Acv eitaos15890 (1 aoalle100 ouao) eRgsr n68 5n n ypr Kppl n

Co litb icler mpansyFsaYa40K

30089 20K

0K

43255 35670

30993

21331

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa1500K 159 15890 5804 68161 1496889 1533775 4810 1000K

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1662

1051

894

391

141

124

100

70

21

3434 Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Ho i rvmet laig mempoe nampcenn

Workfromhome

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 5058

Robocall 14686

CallTypeNotReported 1587

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Nevada

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit47 n n ypr Kppl nmpans 622 (6aoalle100 ouao)

Acv eitaos20874 (4n n ypr Kppl neRgsr n72 1aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa80K

160K 69639 7736

66329 40K 50395 46272 20K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa2M 1922818 1955039 2015932 2058266 2078724

1M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 5487 Imposters

2012 2581 Warra s rtco lnneamppoe npas

2552 Reuigdbdcn et

1065 Medcl rsrpos iaamppeci n

1903 Enryslrampul s egoa ie

876 Co ueamptcncluprmptr ehiaspot

584 Vacaonamp meshares

250 Ho i rvmet laig mempoe nampcenn

249 Workfromhome

199

Ntvroe h ls cmpanrprs tpc

Loeispieamps esaererzs weptks

oeeynwofieao liteotaoi

LiveCaller 9364

Robocall 3486 0

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 NaoaDoNtallegitry wHmphrnl oC R s Ne a sie Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit13 4n n ypr0Kppl nmpans 800 (1 aoalle10 ouao)

Acv eitaos12522 (1n n ypr0Kppl neRgsr n78 aoalle10 ouao)

Co litb icler mpansyFsaYa

3641 030K 27731 20K24811 24566

18030 10K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1 000K 1200259 1222035 1245599 1266101 1275282

500K

0K

2016 2017 2018 2019 2020

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi o litb allye mpansyTpc CmpansyC Tp

2716 Imposters

2605 Warra s rtco lnneamppoe npas

1921 Reuigdbdcn et

437 Medcl rsrpos iaamppeci n

411 Co ueamptcncluprmptr ehiaspot

202 Enryslrampul s egoa ie

97 Vacaonamp meshares

96 Loeispieamps esaererzs weptks

81 Workfromhome

52 Ho i rvmet laig mempoe nampcenn

LiveCaller 4234

Robocall 12850

CallTypeNotReported 946

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 NaoaDoNtallegitry NewJersey nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1109 (8aoalle100 ouao) mpans 38 n n ypr Kppl n

Acv eitaos75269 (5n n ypr0Kppl neRgsr n82 aoalle10 ouao)

Co litb icler mpansyFsaYa300K 632137200K

203824 210123 194967 100K 138109 0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa8M

03 4311 748 75269 5357 826M 7168934 73658 752

4M

2M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRepo1387 3Imposters

1010 97896 Reuigdbdcn et

6665 Warra s rtco lnneamppoe npas

5605 Enryslrampul s egoa ie

4402 Medcl rsrpos iaamppeci n

2215 Co ueamptcncluprmptr ehiaspot

809 Vacaonamp meshares

424 Ho i rvmet laig mempoe nampcenn

361 Loeispieamps esaererzs weptks

270

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 30681

Robocall 9028 1

rted

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry Ne xcwMeio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit22 6n n ypr0Kppl nmpans 668 (1 aoalle10 ouao)

Acv eitaos16692 (2n n ypr Kppl neRgsr n14 3aoalle100 ouao)

Co litb icler mpansyFsaYa

30K 32310 20K

10K

37653 33432 32881

26628

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

1500K 1529042 1548728 1580412 1605925 1616942

1 000K

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

500K

0K

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotRep3582 Imposters

2231 2054 Warra s rtco lnneamppoe npas

1564 Reuigdbdcn et

969 Medcl rsrpos iaamppeci n

852 Co ueamptcncluprmptr ehiaspot

222 Vacaonamp meshares

167 Loeispieamps esaererzs weptks

140 Workfromhome

138 Enryslrampul s egoa ie

51

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 5922

Robocall 1835 8

orted

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333

FY2020 nl oC R sNaoaDoNtallegitry NewYork

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Complaints 2 26702 (25 naonally per 100K populaon)

Acve Registraons 14672542 (25 naonally per 100K populaon)

Complaints by Fiscal Year

400K

360212

200K

0K

2016

454079

2017

348650

2018

313219

2019

226702

2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear 15M

13822538 10M

14052247 14356622 14575599 14672542

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

Imposters

Reuigdbdcn et

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Enryslrampul s egoa ie

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

15286

14586

6541

6488

3643

2197

967

839

389

2527 2

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 53456

Robocall 159532

CallTypeNotReported 13714

FY2020 nl oC R sNaoaDoNtallegitry Not aoia rhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1845 (1 aoalle10 ouao) mpans 21 9n n ypr0Kppl n

Acv eitaos72161 (3 aoalle100 ouao) eRgsr n32 9n n ypr Kppl n

Co litb icler mpansyFsaYa200K

199400

139218 100K 168021 160903

128415

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

6M 6706628

4M

6810043 7009339 7154380 7231621

2M 0M

2016 2017 2018 2019 2020

ComplaintsbyCallType CallTypeNotReporte1585 1Imposters

6388 1079 3Warra s rtco lnneamppoe npas

7965 Reuigdbdcn et

5486 Medcl rsrpos iaamppeci n

1694 Co ueamptcncluprmptr ehiaspot

1154 Vacaonamp meshares

933 Loeispieamps esaererzs weptks

573 Workfromhome

539 Ho scrt lrmeeuiyampaams

508

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 2843 6

Robocall 9354 6

d

FY2020 nl oC R sNaoaDoNtallegitry NorthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit449 (4 aoalle10 ouao) mpans 8 7n n ypr0Kppl n

Acv eitaos5744 (3 aoalle10 ouao) eRgsr n57 0n n ypr0Kppl n

Co litb icler mpansyFsaYa10K

9881

7489 7039 5K 5808 4849

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

514180 400K 524414 541571 552283 557474

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 725 Imposters 144

407 Warra s rtco lnneamppoe npas

397 Reuigdbdcn et

303 Medcl rsrpos iaamppeci n

117 Co ueamptcncluprmptr ehiaspot

59 Loeispieamps esaererzs weptks

33 Workfromhome

31 Vacaonamp meshares

5 Enryslrampul s egoa ie

5

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 807

Robocall 3538

FY2020 nl oC R sNaoaDoNtallegitry Ohio

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co lit1874 (9aoalle100 ouao) mpans 67 n n ypr Kppl n

Acv eitaos95644 (1n n ypr Kppl neRgsr n59 4aoalle100 ouao)

Co litb icler mpansyFsaYa

276661 200K 216675 214909 198248

167874 100K

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa10M

3883 76 9 644 841 90595 900 94359 5599195 84

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1674 4Imposters

1114 4Warra s rtco lnneamppoe npas

9404 Reuigdbdcn et

7240 Medcl rsrpos iaamppeci n

6559 Co ueamptcncluprmptr ehiaspot

5082 Enryslrampul s egoa ie

1059 Vacaonamp meshares

597 Loeispieamps esaererzs weptks

490 Workfromhome

442 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42159

Robocall 113900

CallTypeNotReported 12715

FY2020 nl oC R sNaoaDoNtallegitry Oklhma ao

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit31 1n n ypr0Kppl nmpans 466 (4 aoalle10 ouao)

Acv eitaos28637 (3 aoalle100 ouao) eRgsr n23 3n n ypr Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa3M

61962 2748220 2801356 2826337 60K

223 26514 6587 7750808 2M 40 45 44K 644 748

34616 20K 1M 0K

0M 2016 2017 2018 2019 2020 2016 2017 2018 2019 2020

Co litb oi o litb allye mpansyTpc CmpansyC Tp

3028

2109

1874

627

243

157

138

115

56

CallTypeNotReported 4208 Imposters 1914

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Ho i rvmet laig mempoe nampcenn

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 8094

Robocall 2538 2

FY2020 NaoaDoNtallegitry Oregon nl oC R sReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit57 0n n ypr0Kppl nmpans 763 (1 aoalle10 ouao)

Acv eitaos31979 (2 aoalle100 ouao) eRgsr n48 7n n ypr Kppl n

Co litb icler mpansyFsaYa100K

93121 98126 93322

70398 50K 57673

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 2925076

2M 2971402 3059227 3121557 3149789

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReport9719 Imposters 3191

5404 Warra s rtco lnneamppoe npas

3632 Reuigdbdcn et

2021 Vacaonamp meshares

1692 Medcl rsrpos iaamppeci n

1476 Co ueamptcncluprmptr ehiaspot

777 Loeispieamps esaererzs weptks

286 Workfromhome

122 Enryslrampul s egoa ie

119

Ntvroe h ls cmpanrprs tpc

Ho i rvmet laig mempoe nampcenn

oeeynwofieao liteotaoi

LiveCaller 1060 7

Robocall 4382 1

ed

FY2020 NaoaDoNtallegitry Penyvna nl oC R s nslaiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1509 ( aoalle10 ouao) mpans 74 11n n ypr0Kppl n

Acv eitaos194 1aoalle100 ouao) eRgsr n06101 (1n n ypr Kppl n

Co litb icler mpansyFsaYa

272183 200K

205920

100K

239133 241462

175049

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

10M 10605375 10065116 10209190 10439420 10691041

5M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

1915 2Imposters

1119 9Warra s rtco lnneamppoe npas

8861 Reuigdbdcn et

8021 Enryslrampul s egoa ie

5810 Medcl rsrpos iaamppeci n

4086 Co ueamptcncluprmptr ehiaspot

1238 Vacaonamp meshares

716 Loeispieamps esaererzs weptks

642 Workfromhome

436 Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 42362

Robocall 122213

CallTypeNotReported 10474

FY2020 nl oC R sNaoaDoNtallegitry PuroRcet io

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ncpltmpansyMuiiaiy

copy200MabxcopyOpntet p 2 po eSreMa

PuroRc oas et ioTtlCo lit244 (oRne) mpans 9 Ntakd

Acv eitaos4258 (oRne) eRgsr n16 Ntakd

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

2K

1K 1188

0K

2016

1638

2017

893

2018

1475

2019

2494

2020

ComplaintsbyTopic

400K 394580

300K

200K

100K

399156 403113 408582 412568

2016 2017 2018 2019 2020

ComplaintsbyCallType

CallTypeNotReported 780 Imposters 42

121 Reuigdbdcn et

90 Medcl rsrpos iaamppeci n

35 Warra s rtco lnneamppoe npas

23 Vacaonamp meshares

16 Enryslrampul s egoa ie

12 Co ueamptcncluprmptr ehiaspot

12 Loeispieamps esaererzs weptks

11 Workfromhome

3

Ntvroe h ls cmpanrprs tpc

Ho scrt lrmeeuiyampaams

oeeynwofieao liteotaoi

LiveCaller 663

Robocall 1789

FY2020 nl oC R sNaoaDoNtallegitry RhdIlnoesad

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

SttTtlaeoas

Co lit16 7n n ypr0Kppl nmpans 308 (1 aoalle10 ouao)

Acv eitaos8393 (1 aoalle100 ouao) eRgsr n42 9n n ypr Kppl n

Co litb icler mpansyFsaYa

26588 20K

2018 4 18691 16870 10K 13068

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa800K

799932 600K

813061 828596 838660 843923

400K

200K

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1942 Imposters

865 Warra s rtco lnneamppoe npas

806 Reuigdbdcn et

359 Medcl rsrpos iaamppeci n

315 Co ueamptcncluprmptr ehiaspot

116 Enryslrampul s egoa ie

64 Vacaonamp meshares

51 Workfromhome

47 Ho scrt lrmeeuiyampaams

47 Loeispieamps esaererzs weptks

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 3458

Robocall 8816

CallTypeNotReported 794

FY2020 nl oC R sNaoaDoNtallegitry Sot aoia uhCrln

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit50 6n n ypr0Kppl nmpans 002 (3 aoalle10 ouao)

Acv eitaos32075 (4 aoalle100 ouao) eRgsr n51 6n n ypr Kppl n

Co litb icler mpansyFsaYa100K

99618

50K 68162 75115 71175 50002

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcveRegistraonsbyFiscalYear

3M 3004831

2M

3063994 3152409 3218199 3250715

1M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

3381

3363

2261

834

569

339

254

238

180

6398 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 14668 Robocall

31010

CallTypeNotReported 4324

FY2020 nl oC R sNaoaDoNtallegitry SouthDakota

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit703 (4 aoalle10 ouao) mpans 3 4n n ypr0Kppl n

Acv eitaos6518 (2 aoalle10 ouao) eRgsr n63 6n n ypr0Kppl n

Co litb icler cvRgsr nb icler mpansyFsaYa A eeitaosyFsaYa

10K 13313 600K 650141 66021 665138 2623572 634341

11200 31 9521 90 400K

5K

0K

2016 2017 2018 2019

7033

2020

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic ComplaintsbyCallType CallTypeNotReported 966 Imposters

328 698 Warra s rtco lnneamppoe npas

426 Reuigdbdcn et

258 Medcl rsrpos iaamppeci n

175 Co ueamptcncluprmptr ehiaspot

53 Vacaonamp meshares

40 Loeispieamps esaererzs weptks

36 Workfromhome

34 Ho i rvmet laig mempoe nampcenn

31

Ntvroe h ls cmpanrprs tpc

Enryslrampul s egoa ie

oeeynwofieao liteotaoi

LiveCaller 1668

Robocall 5037

FY2020 nl oC R sNaoaDoNtallegitry Tennessee

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit79 33n n ypr0Kppl nmpans 235 ( aoalle10 ouao)

Acv eitaos500062 (2 aoalle100 ouao) eRgsr n 6 9n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

159 93433 5000662 150K 886 4M 49 4703989 4847910 4557744 100K 111514 110146 101546 50K 72395 0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

8446 Imposters

6473 Warra s rtco lnneamppoe npas

5768 Reuigdbdcn et

3794 Medcl rsrpos iaamppeci n

1550 Co ueamptcncluprmptr ehiaspot

762 Vacaonamp meshares

440 Loeispieamps esaererzs weptks

402 Ho scrt lrmeeuiyampaams

366 Workfromhome

137 Ho i rvmet laig mempoe nampcenn

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 16139

Robocall 51399

CallTypeNotReported 4857

FY2020 nl oC R sNaoaDoNtallegitry Texas

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit3637 (3 aoalle10 ouao) mpans 15 0n n ypr0Kppl n

Acv eitaos167 9aoalle100 ouao) eRgsr n64235 (4n n ypr Kppl n

Co litb icler mpansyFsaYa

400K 382641

200K

0K

559516

402316 419774 316357

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

06 162809 64235 15M 15201691 15469941 159164 70 167

10M

5M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC TpCallTypeNotReported 3575 4Imposters

1477 922886 Warra s rtco lnneamppoe npas

1603 7Reuigdbdcn et

1340 6Medcl rsrpos iaamppeci n

6248 Co ueamptcncluprmptr ehiaspot

3540 Vacaonamp meshares

3043 Enryslrampul s egoa ie

2107 Ho i rvmet laig mempoe nampcenn

1668 Loeispieamps esaererzs weptks

1211

Ntvroe h ls cmpanrprs tpc

Workfromhome

oeeynwofieao liteotaoi

LiveCaller 6982 9

Robocall 231668

FY2020 nl oC R sNaoaDoNtallegitry Utah

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit39 7n n ypr0Kppl nmpans 551 (2 aoalle10 ouao)

Acv eitaos20929 (4n n ypr Kppl neRgsr n61 4aoalle100 ouao)

Co litb icler mpansyFsaYa

60K 6627 254865 55442 40K

4126 1 35591 20K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

2M 1891575 1938175 1998389 2046623 2069219

1M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

4499 Imposters

2887 Warra s rtco lnneamppoe npas

2251 Reuigdbdcn et

1524 Vacaonamp meshares

1437 Medcl rsrpos iaamppeci n

703 Co ueamptcncluprmptr ehiaspot

663 Loeispieamps esaererzs weptks

270 Workfromhome

256 Enryslrampul s egoa ie

90 Ho i rvmet laig mempoe nampcenn

LiveCaller 9363

Robocall 24145

CallTypeNotReported 2083

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

FY2020 nl oC R sNaoaDoNtallegitry Vermont

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut SttTtlaeoas

Co lit742 ( aoalle10 ouao) mpans 0 22n n ypr0Kppl n

Acv eitaos5851 (6n n ypr Kppl neRgsr n24 aoalle100 ouao)

copy200MabxcopyOpntet p 2 po eSreMa

Co litb oi mpansyTpc

Co litb icler mpansyFsaYa15K

2 148910K

10425

5K 9208 10005

7402

0K

2016 2017 2018 2019 2020

AcveRegistraonsbyFiscalYear

488688 400K 500495 513516 523784 528541

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

806

352

220

188

54

38

24

16

16

936 Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1787

Robocall 5099

CallTypeNotReported 516

FY2020 NaoaDoNtallegitry Vigna nl oC R s riiReitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit1237 (2n n ypr Kppl nmpans 46 aoalle100 ouao)

Acv eitaos65701 (2 aoalle100 ouao) eRgsr n00 4n n ypr Kppl n

Co litb icler mpansyFsaYa

200K

181989

100K

232796

181936 178694 142367

0K

2016 2017 2018 2019 2020

ComplaintsbyTopic

AcvRgsr nb icler eeitaosyFsaYa

6M 673 6189394 6333237 6451120 6507001 0176

4M

2M

0M

2016 2017 2018 2019 2020

Co litb allye mpansyC Tp

1768 1Imposters

1055 8Warra s rtco lnneamppoe npas

8164 Reuigdbdcn et

6149 Medcl rsrpos iaamppeci n

5177 Co ueamptcncluprmptr ehiaspot

1859 Vacaonamp meshares

859 Ho i rvmet laig mempoe nampcenn

600 Loeispieamps esaererzs weptks

485 Workfromhome

456 Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 33652

Robocall 101058

CallTypeNotReported 7657

FY2020 NaoaDoNtallegitry Wasigonl oC R s hntn Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

p aMtcopy200MabxcopyOpnte2 po eSre

SttTtlaeoas

Co lit92 0n n ypr0Kppl nmpans 117 (2 aoalle10 ouao)

Acv eitaos54858 (3 aoalle100 ouao) eRgsr n04 4n n ypr Kppl n

Co litb icler mpansyFsaYa

100K 110031 125683 130920 126868

91127 50K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

5095928 4M 5166189 5275918 5363736 5408548

2M

0M

2016 2017 2018 2019 2020

ComplaintsbyCallType

6971

4993

2981

2850

2422

1121

570

379

271

CallTypeNotReport1652 7Imposters 5042

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Vacaonamp meshares

Warra s rtco lnneamppoe npas

Medcl rsrpos iaamppeci n

Loeispieamps esaererzs weptks

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1767 1

Robocall 6848 6

ed

FY2020 nl oC R sNaoaDoNtallegitry WesVriitigna

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit12 0n n ypr0Kppl nmpans 659 (4 aoalle10 ouao)

Acv eitaos13819 (2 aoalle100 ouao) eRgsr n18 8n n ypr Kppl n

Co litb icler mpansyFsaYa30K

28737 25812 20 22K 370

19937 16529 10K

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

AcveRegistraonsbyFiscalYear

1218362 1000K 1240873 1281329 1306896 1318189

500K

0K

2016 2017 2018

ComplaintsbyCallType

2019 2020

Imposters

Warra s rtco lnneamppoe npas

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Ho scrt lrmeeuiyampaams

Enryslrampul s egoa ie

908

906

584

552

108

76

48

44

28

2336

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 4439

Robocall 11079

CallTypeNotReported 1011

FY2020 nl oC R sNaoaDoNtallegitry Wiscniosn

Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony ttTtlmpansyCut Saeoas

Co lit67 1n n ypr0Kppl nmpans 925 (2 aoalle10 ouao)

Acv eitaos48854 (9n n ypr0Kppl neRgsr n68 aoalle10 ouao)

ComplaintsbyFiscalYear 100K

50K 67359

98350 84333 88289

69275

0K

2016 2017 2018 2019 2020

AcvRgsr nb icler eeitaosyFsaYa

7334 8814 8854 46162 447 425 4684M 4542861 26

2M

0M

2016 2017 2018 2019 2020

copy2020MapboxcopyOpenStreetMap

Co litb oi o litb allye mpansyTpc CmpansyC Tp

Imposters

Warra s rtco lnneamppoe npas

Co ueamptcncluprmptr ehiaspot

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Vacaonamp meshares

Loeispieamps esaererzs weptks

Workfromhome

Enryslrampul s egoa ie

Ho scrt lrmeeuiyampaams

9227

5312

4984

3467

2835

506

361

235

156

105

LiveCaller 15423

Robocall 49 333

CallTypeNotReported 4519

intreportsatopic Ntvroe h ls cmpaoeeynwofieao l

FY2020 NaoaDoNtallegitry Wyo nnl oC R s mig Reitao n o litiueb ttgsr nadCmpanFgrsySae

Co litb ony mpansyCut

copy200MabxcopyOpntet p 2 po eSreMa

SttTtlaeoas

Co lit560 (3 aoalle10 ouao) mpans 8 5n n ypr0Kppl n

Acv eitaos4443 (8aoalle100 ouao) eRgsr n86 n n ypr Kppl n

Co litb icler mpansyFsaYa AcvRgsr nb icler eeitaosyFsaYa

10K 11807 9389 9459 8653

5K 5860

0K

2016 2017 2018 2019 2020

Co litb oi mpansyTpc

400K 450251 457902 471159 480716 484463

200K

0K

2016 2017 2018 2019 2020

ComplaintsbyCallType

318

236

187

49

49

28

14

13

CallTypeNotReported 718 Warra s rtco lnneamppoe npas 244

700 Imposters

Reuigdbdcn et

Medcl rsrpos iaamppeci n

Co ueamptcncluprmptr ehiaspot

Loeispieamps esaererzs weptks

Vacaonamp meshares

Workfromhome

Ho i rvmet laig mempoe nampcenn

Enryslrampul s egoa ie

Ntvroe h ls cmpanrprs tpcoeeynwofieao liteotaoi

LiveCaller 1103

Robocall 4333