do good to be good

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Copyright 2010 – 2013, Joel Postman & Socialized PR doing good by being good Universidade Catlica Portuguesa Formação Avançada em Media Sociais April 24, 2012 Joel Postman

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Page 1: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

doing good bybeing goodUniversidade Catolica Portuguesa Formação Avançada em Media SociaisApril 24, 2012

Joel Postman

Page 2: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

By law, the corporationis granted “personhood.”

But what if that person is a psychopath?

WHO Characteristics of a Psychopath

• Callous unconcern for the feelings of others• Reckless disregard for the safety of others• Incapacity to maintain enduring relationships• Deceitfulness; repeated lying and conning others

for profit• Incapacity to experience guilt• Failure to conform to social norms with respect to

lawful behaviors.

Page 3: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

root cause: performance management

• 20 – 70 – 10 rule• reward top performers• retain “vital 70”• manage out “bottom 10”• measure performance Jack Welch

Chairman and CEO of General Electric 1981 to 2001

Page 4: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

Facebook: putting commercial interests ahead of consumer privacy

• Lawsuits in Rhode Island and California allege Facebook and Zynga illegally sending Facebook user IDs to third parties – Oct. 2010

• Facebook settles Beacon dispute for $9.5M – Dec. 2009• Facebook changes privacy agreement, then reverts

some changes after consumer pushback (not) and suit filed by EPIC – Feb. 2009

• More: http://epic.org/privacy/facebook/

Page 5: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

"You hereby grant Facebook an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to (a) use, copy, publish, stream, store, retain, publicly perform or display, transmit, scan, reformat, modify, edit, frame, translate, excerpt, adapt, create derivative works and distribute (through multiple tiers), any User Content you (i) Post on or in connection with the Facebook Service or the promotion thereof subject only to your privacy settings.... You may remove your User Content from the Site at any time. If you choose to remove your User Content, the license granted above will automatically expire, however you acknowledge that the Company may retain archived copies of your User Content.”

Page 6: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

“To provide location-based services on Apple products, Apple and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your Apple computer or device. This location data is collected anonymously in a form that does not personally identify you and is used by Apple and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services.”

Apple Customer Privacy Policy, June 21, 2010

Page 7: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

Blippy

© 2010-2013 Joel Postman & Socialized

Page 8: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

You have no privacy.Get over it.

Scott McNealy

© 2010-2013 Joel Postman & Socialized

Page 9: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

Regulators &the industry

to the rescue

© 2010-2013 Joel Postman & Socialized

Page 10: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

FTC releases blog endorsement rules

• Addresses bloggers who have relationships with advertisers

• The FTC recognizes “the ‘near-endless’ variety of possible relationships between bloggers and the companies about whose products they blog.”

• Also covers celebrity endorsements

• 81 pages of regulations and examples

October, 2009, http://www.socializedpr.com/ftc-endorsement-guides-define-fair-social-media-practices/

Page 11: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

The European Union’s Unfair Commercial Practices Directive bars companies from “falsely claiming or creating the impression that the trader is not acting for purposes relating to his trade, business, craft or profession, or falsely representing oneself as a consumer”

EU banned astroturfing a long time ago

Page 12: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

• Hoping to pre-empt the FTC, the advertising industry developed a privacy icon and campaign

• Will be used to let consumers know why they are seeing a certain ad

• Developed by Future of Privacy Forum, whose members include Microsoft, Yahoo, Google, Procter & Gamble and General Electric

http://www.nytimes.com/2010/01/27/business/media/27adco.html

Page 13: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

I have therefore resolved that any time I am using social media, such as writing on my blog, updating on Twitter, or leaving a comment on someone else's blog,

I will: •Base my comments on the facts, and make reasonable efforts to gather all relevant information before participating in any discussion•Weigh carefully the value of any comments I choose to make against the potential for harm•Use logic, persuasion and rhetoric, and not personal attacks, to state my case•Exercise sensitivity and awareness when discussing topics such as race and religion

I will not: •Make assumptions about people’s motivations.•Generate controversy for its own sake.•Join others by thoughtlessly “piling on” when someone is under attack

I will always strive to: •Treat people online with the respect and kindness I would extend to a friend or professional colleague.•Take time regularly to leave a supportive comment on a blog or acknowledge someone positively in a public forum.

Page 14: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

Ethics & Privacy Resources• Childrens’ Online Privacy Protection Act

(COPPA), protects children under 13http://www.coppa.org/

• Word of Mouth Marketing Association (WOMMA) Code of Ethics http://womma.org/ethics/code/

• Electronic Frontier Foundation (EFF) http://www.eff.org/issues/privacy

• Electronic Privacy Information Center (EPIC) http://epic.org/

Page 15: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

• Understand the Medium • Respect Privacy

• Identify Yourself • Tell the Truth

• Disclose Affiliations • Protect Reputations

• Do the Right Thing • Be Kind

• Know and Follow the Law • Take a Stand

Page 16: Do Good to Be Good

Copyright 2010 – 2013, Joel Postman & Socialized PR

[email protected]@jpostmanfacebook.com/postman