FHRS - Introduction

David Edwards, Director

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The informed consumer

The ‘empowered’ consumer

FSA FHRS 22.03.12 4

The Empowered Consumer

• Open Access Informed Choice

• New methods of regulation Lower Costs

• ‘Nudge’ type initiatives Cabinet supported

• Stimulate competition Drives change

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Influencing Behaviour

NSF-CMi – Role to date

• Monitor and explore implications for our clients

• Call for safeguards, eg.

− Revisits on request

− Rights of appeal

− Consistent application

− Go national quickly (SOTD – FHRS)

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Using FHRS Smart operators benefit

• FHRS targets customers

“Back of house is now front of house” (Director, major UK Plc)

• FHRS provides independent comparative data for the first time

“It is the wedge with which I drive all standards forward” (MD, regional pub chain)

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% of premises by FHRS equivalent tiers

11.10%

88.90%

Restaurants / Caterers

% Tiers 0,1 and 2

% Tiers 3, 4 and 5

9.40%

90.60%

Retailers

3.36%

96.64%

NSF-CMi clients

% Tiers 0,1 and 2

% Tiers 3, 4 and 5

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UK % of premises by FHRS

11%

89%

FHRS Database (130,517 outlets)

Tiers 0,1 and 2

Tiers 3, 4 and 5

3%

97%

NSF-CMi clients (base: 1,457 outlets)

Tiers 0,1 and 2

Tiers 3, 4 and 5

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NSF Integrating FHRS

• 70 auditors fully FHRS trained

− competency checked and shadow audited

− chosen for combination of experience and qualification

• Some clients have switched to FHRS as primary means of rating performance – applied same technique to HSW risk

• Developing short video / smart phone / ipad briefings for management in bite-size ‘lunchtime learning’

• Expanding enforcement liaison service to include appeals etc

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Integrating FHRS

• Looking at ways to ‘mash’ FHRS data with other information:

− Map against sales performance and area managers

− Correlate with other related data – eg pest control

− Identify Local Authority variances

− Comparative league tables with competition

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Summary

• As predicted, FHRS is now a national reality

• Industry leaders benefiting from investment to date

• Expect greater public interest due to ease of data access

• Statutory posting of results on the way (in Wales likely to be a legal requirement)

• Public and private sector audits merging – both content and approach

• Data shows NSF clients get better ratings