dla piper powerpoint template basics
TRANSCRIPT
![Page 1: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/1.jpg)
WIN FUTURE LEGAL LEADERS PROGRAMME 2014
A Positive Outcome from Difficult Conversations www.dlapiperwin.com
![Page 2: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/2.jpg)
A Positive Outcome from
Difficult Conversations
Simon Bernstein
www.empathy-communications.co.uk
![Page 3: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/3.jpg)
Proactivity
www.empathy-communications.co.uk
![Page 4: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/4.jpg)
Objectives
Be clear on how to structure the conversation
Have clarity on how to achieve objectives
Be aware of separating fact from belief
Be conscious of the types of difficult behaviour
Recognise and manage the distracting impact of emotions
Leave with confidence to be successful in facing your vital
conversations
www.empathy-communications.co.uk
![Page 5: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/5.jpg)
Communication Model
Sender Medium
Message Receiver
Encoding Decoding
Noise
Feedback
Noise
Noise
![Page 6: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/6.jpg)
What Are The Filters?
Language
Experience
Mis-matching
Selectivity
Status differences
Time constraints
Overload
Emotional state
![Page 7: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/7.jpg)
Filtering
Distort
Delete Generalise
www.empathy-communications.co.uk
![Page 8: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/8.jpg)
Communication Style Questionnaire
Active
Connector
Theorist
Purposeful
www.empathy-communications.co.uk
![Page 9: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/9.jpg)
Communication Impact
Verbal, visual and vocal
Active listening
Emotional intelligence
Rapport
Empathy
Filters
Assertion
Style
![Page 10: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/10.jpg)
Constructing an Effective Message
Current
perception
Objective
Features Benefits
Structure
Delivery
www.empathy-communications.co.uk
![Page 11: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/11.jpg)
Preparing the Mind
www.empathy-communications.co.uk
![Page 12: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/12.jpg)
Human v Chimp
Plan and
action
Fact
Logical thinking
Truth
www.empathy-communications.co.uk
Plan and
action
Feelings
Emotional thinking
Impressions
![Page 13: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/13.jpg)
Emotional v Logical
www.empathy-communications.co.uk
Emotional Thinking
Jumps to an opinion
Thinks in black and
white
Paranoid
Catastrophic
Irrational
Logical Thinking
Evidence based
Rational
In context & with
perspective
Shades of grey &
balanced judgement
![Page 14: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/14.jpg)
The Process
www.empathy-communications.co.uk
Input
Event
Offer
Accepts
OK
Rejects Angry
chimp
![Page 15: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/15.jpg)
ReacTioN
or
Response Positive: Controlled: Assertive: Looking forward
Negative: Emotional: Aggressive: Looking back
React or Respond?
![Page 16: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/16.jpg)
Managing the Chimp
www.empathy-communications.co.uk
Exercise Exercise
![Page 17: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/17.jpg)
Assertiveness
Objective
Rights &
beliefs
Rational
inner
dialogue
Feelings
Maintain
relevance
Behaviour
Outcome
www.empathy-communications.co.uk
![Page 18: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/18.jpg)
Reframing
I want to find out
what led them to this
action
This is a ridiculous
thing for someone to
do
This is bound to end
up in conflict
I can influence the
outcome by the way
I behave
I haven’t got time for
this. I have got more
important things to do
If I get this right I will
resolve a problem
which takes up so
much time.
![Page 19: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/19.jpg)
Difficult Behaviour
The story
so far
Ignore
the
chimp
Take a
step
back
Acknowledge
your feelings
Let the
observer
be curious
Acknowledge
the other
persons
emotions
Give them
space
www.empathy-
communications.co.uk
![Page 20: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/20.jpg)
Dare to be different!
![Page 21: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/21.jpg)
A Positive Outcome from
Difficult Conversations
Simon Bernstein
www.empathy-communications.co.uk
![Page 22: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/22.jpg)
Silence
Ask open questions
Don’t butt in
Give him time to talk
![Page 23: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/23.jpg)
The Deflector
Pin them to the facts
Focus on the future
Ask open questions to recognise why they
think what they think
Use “you” in questions
Agree actions
![Page 24: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/24.jpg)
Negativity
Don’t be distracted
Avoid judgements
Describe the behaviour
Ask what they or others can change
![Page 25: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/25.jpg)
Defensiveness
Don’t get bogged down by analysing the
character
Be as informal as possible
Ask questions like “what would you think if you
were in my situation”.
![Page 26: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/26.jpg)
Anger
Don’t react
Avoid trigger phrases
Stay cool and reassuring
Summarise frequently
Stick to relevant facts
![Page 27: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/27.jpg)
Dare to be different!
![Page 28: DLA Piper PowerPoint template basics](https://reader031.vdocuments.mx/reader031/viewer/2022021923/586b646a1a28abd80f8b5bd6/html5/thumbnails/28.jpg)
A Positive Outcome from
Difficult Conversations
Simon Bernstein
www.empathy-communications.co.uk