division of information technology it support resources and retail services on campus division of it...

Division of Information Technology

IT Support Resources and Retail Services on Campus

Division of ITUniversity of Maryland

www.it.umd.edu


Overview of Information Technology on Campus

The Division of Information Technology (formerly the Office of Information Technology or OIT) provides technology

infrastructure and services to the University of Maryland community.

• Email (terpmail.umd.edu)• Wireless Internet (it.umd.edu/wireless)• Terrapin Technology Store (it.umd.edu/techstore)• Printing System (it.umd.edu/print)• IT Support (helpdesk.umd.edu)• Online Course Management (canvas.umd.edu) • 24-hour Computing Labs (it.umd.edu/wheretogo) • Technology Classrooms (otal.umd.edu)


Information Technology Support on Campus

The Terrapin Technology Store and IT Help Desk are co-located on the first floor of McKeldin Library for sales,

service, and support.www.ter.ps/mcklibrary

Support and Sales: 8:30 AM to 5 PM

http://www.ter.ps/mcklibrary



We also offer IT support over the phone from 8 AM to 5 PM Monday through Friday during the

regular semester. (We’re open from 8 to 6 during the Fall and Spring).

301.405.1500



What do we help with?

General SupportAccounts | Internet |Email | Using IT



What do we help with?

Hardware Support-Apple and Dell Warranty Repairs-

-Apple Non-Warranty Repairs--Operating System Reinstallation-

-Software Installation--Virus and Malware Removal-

-General Hardware Diagnosis and Recommendations-



“What if I don’t have a Dell or Apple?”

We support all IT resources to the best of our ability.

Many software problems can be resolved easily. Simple hardware problems, such as failed hard drives or LCD panels, can usually be resolved if the customer provides the

parts. For complex hardware problems, we will recommend the

device be taken to a repair shop or manufacturer.


Exciting and Free IT Services

Free Software!!Visit www.terpware.umd.edu

Microsoft Products (Office, Windows) Adobe Creative Cloud

MatlabMathematica

Additional titles offered with discounts

http://www.terpware.umd.edu/


Exciting and Free IT! Services

UMD

Cloud Storage and Syncing

Visit www.box.umd.edu The University provides 50GB Enterprise Box

accounts to students, faculty, and staff.

http://www.box.umd.edu/


Online Security and Safety

Advise your student(s) NOT to download or share copyrighted materials using the campus network.

It is a direct violation of the university’s acceptable use policy to conduct illegal activity – such as online piracy – while connected to the

university network. Some students have faced litigation for illicit activities.

Ensure your student is aware that activities, pictures, and their general online presence is often not erasable.

Employers and law enforcement continue to increase their use of online activity to make judgments and gather evidence about individuals.

Think before you click Enter.


Project NEThics and Acceptable Use Guidelines

Project NEThics promotes responsible use of information technology through user education and policy enforcement. Project NEThics also responds to claims of misuse of university computing resources.

The university’s Policy on the Acceptable Use of Information Technology Resources is online at www.umd.edu/aup/.

File sharing without permission of the copyright holder is a crime under the U.S. Copyright Act. Copyright infringers can be sued for statutory damages (from $750 to $30,000 or more per work infringed).

Make students aware that their actions have consequences and that peer-to-peer file sharing on campus should be avoided. Some Maryland students who have settled with the RIAA have reported that they had to pay between $3,000 and $4,000.

Visit www.it.umd.edu/PlayFair to learn more about avoiding online piracy.

http://www.nethics.umd.edu/aup/

http://www.it.umd.edu/PlayFair


Three Essential Items to bring (and USE!):

External hard drive for backups.

Flash drives for moving smaller files between devices.

Ethernet Cable (At least 10ft)just in case the wireless internet goes down.

All items are available for purchase at the Terrapin Technology Store.


Terrapin Technology Store

Two Convenient Locations!

McKeldin LibraryOpen from 8:30am to 5:00pm

Stamp Student UnionOpen from 10:00am to 4:00pm

www.it.umd.edu/techstore

http://www.it.umd.edu/techstore


Why Buy From Us?

• We offer educational discounts • You will be eligible for a loaner laptop during repairs

processed through our McKeldin service desk location.• We will help with setting up your computer for first use

and installing software from TERPware.• All in-store laptop purchases qualify for our back to school

promotion.


Back to School Promotion

Choose from:Option 1 – Ethernet Bundle

• Laptop Sleeve• 8GB Flash Drive• 14-foot Ethernet Cable• USB to Ethernet Adapter

Option 2 – HDMI Bundle• Laptop Sleeve• 8GB Flash Drive• 6-foot HDMI Cable• Mini DisplayPort to HDMI Adapter

FREE with eligible laptop purchase from the Terrapin Technology StoreValid until August 30, 2014

Over a$50 Value!


Popular Choices

• Apple computers purchased from the Terrapin Technology Store are eligible for on-campus warranty service and a loaner for overnight repairs.

• We offer 3-year and 4-year AppleCare Protection Plans which cover manufacturer’s defects only; they do NOT cover accidental damage. You will need to purchase third-party coverage for that purpose.

13-inch Apple MacBook Air• 1.4GHz dual-core Intel Core i5 processor• 4GB Memory• 128GB Flash Storage

$949

For complete coverage details:http://www.apple.com/legal/sales-support/applecare/appgeos.html

http://www.apple.com/legal/sales-support/applecare/appgeos.html


Popular Choices

• Apple computers purchased from the Terrapin Technology Store are eligible for on-campus warranty service and a loaner for overnight repairs.

• We offer 3-year and 4-year AppleCare Protection Plans which cover manufacturer’s defects only; they do NOT cover accidental damage. You will need to purchase third-party coverage for that purpose.

13-inch Apple MacBook Pro Retina• 2.4GHz dual-core Intel Core i5 processor• 8GB Memory• 256GB Flash Storage

$1,399

For complete coverage details:http://www.apple.com/legal/sales-support/applecare/appgeos.html

http://www.apple.com/legal/sales-support/applecare/appgeos.html


Popular Choices

• Dell computers purchased from the Terrapin Technology Store include a 4-year Dell CompleteCare warranty which includes on-campus warranty service and a loaner for overnight repairs.

• Dell warranties cover manufacture problems and accidental damage.

14-inch Dell Latitude E6440• 2.9GHz dual-core Intel Core i7 processor• 8GB Memory• 500GB Solid State Hybrid Drive

$1,580

For complete coverage details:http://www.dell.com/downloads/global/services/con_completecare_biz.pdf

http://www.dell.com/downloads/global/services/con_completecare_biz.pdf


Contact Information Summary

IT Service Desk and Terrapin Technology Store Location:First Floor of the McKeldin Library

IT Help Desk Phone Number: 301 405 1500IT Help Desk Email Address: [email protected]

Terrapin Technology Store Phone Number: 301 314 7000Terrapin Technology Email Address: [email protected]

www.it.umd.edu/techstore

Facebook: facebook.com/ITHelpUMDTwitter: @ithelpumd

www.it.umd.eduwww.helpdesk.umd.edu

http://www.it.umd.edu/techstore

http://www.it.umd.edu/

http://www.helpdesk.umd.edu/


Computer Labs and Printing on Campus

• Regents Parking Garage Basement (PG2), • Worcester Hall, • and the Computer and Space Sciences Building.

You can find these on the campus map (map.umd.edu)Additional departmental labs,

equipment, and software information tables are available at:

www.it.umd.edu/wheretogo

http://www.it.umd.edu/wheretogo


Computer Labs and Printing on Campus

Information about printing on campus and instructions for printing from a personal computer to a division computer lab is available at:

www.it.umd.edu/print

• Students can print from lab computers in most labs.• Students can print from personal computers in Division of IT labs.• Students can print from personal computers at other locations over

the Internet and pick up their printed documents in Division of IT labs.

Students use Terrapin Express account funds and their Directory ID and password to authenticate and print in labs on campus.

Printing Costs: $.10 per page black and white

$.50 per page color

http://www.oit.umd.edu/print

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