DISTRIBUTION

CALL CENTER

FRAUD

INVESTIGATION

BULK SMS

MESSAGING

PRINTING

&

ENVELOPING

DIGITAL

MARKETING

DEBT COLLECTION

COLLECTION

Doing business in the 21st century isn’t an easy task. As the global economy

develops, the Egyptian economy is booming, retailers, manufacturers & all

other companies are facing increasingly difficult challenges.

How do you contain & reduce escalating costs?

How can you respond flexibly & rapidly to fast changing consumer demands?

How can you fulfill your customer’s needs at the right time, right place & in the

desired condition, so you can obtain his satisfaction?

Fortunately, a solution is at hand. Octopi Services Co. S.A.E is today your first

choice for outsourcing in Egypt.

Octopi Services Co. S.A.E is an Egyptian global services company operating

under a Lebanese Management. We are specialized in all kinds of Distribution,

Collection, Debt Collection, Call Center, Digital Marketing, Legal Database

Providing, Fraud Investigation & Check, Bulk SMS Messaging & all kinds of

Marketing Campaigns, Printing, Enveloping, Packing, Wrapping and Labeling,

Data Entry, & Logistics’ Consultancy.

“We deliver what we promise!”

The distributed material covers the following (Stated for instance & not limited):

Invoices.

Letters.

Contracts & official documents.

Statements of account.

Credit Cards, Pin Code.

Recharge Cards.

Packs, boxes & event gifts (Agendas, greeting cards, calendars, certificates,

welcome letters, farewell, CDs, DVDs).

Marketing campaigns (Brochures, catalogs, booklets, pamphlets, flyers,

magazines, etc...)

Invitations & newsletters.

Below the Line Advertising.

N.B: Picking up is also considered within this service.

“Your money right in your pocket!”

Whether in cash or in checks, home or corporate, the collection service covers the

following (Stated for instance & not limited):

Monthly/Periodical Invoice.

Yearly/Monthly membership subscription.

Periodical Payment of any kind.

Loans’ Installments.

VIP collection.

Corporate collection.

Online Deals collection (COD).

“Those who push the hardest for their money get paid first!”

The main aim of debt collection is to collect the bad debts due on companies’

customers working in the fields of banking, trade, telecommunications,

technology and insurance.

For this purpose, we use both amicable & Legal ways.

It includes the following:

Warning Letters.

Debt negotiation (Phone / Site visit / Investigation / Data collection).

Report case status (Successful / Refusal / NA / etc….).

Collection (Full amount / Installment / Discount if approved).

Bank deposit & reporting.

Legal Services for unsuccessful cases.

Tele-marketing:

General Inquiries.

Product Information and Inquiries.

Response to advertisements.

Database building, filtration and

validation.

Marketing campaigns.

Tele-research.

Tele-sales:

Direct sales services.

Response to advertisement.

Lead generation.

Order management.

Fleet management.

Product/service Cross-selling.

Tele-support:

Distribution channel follow-up.

Customer Satisfaction surveys.

Bill collection.

Debt collection.

Disaster recovery.

Over flow & after hours.

Operational 24/7.

Welcome calls.

Complaints handling.

Customers’ address check & update.

“Communication is the foundation of all relationships!”

Giveaways.

Brochures: Half fold, Z fold, tri fold, gate fold, Roll fold.

Catalogs, bookmarks & booklets.

Calendars: Full color custom calendars.

Envelops: all sizes (self adhesive).

Flyers: full color.

Hang Tags: Durable, water resistant UV-coating on color sides.

Letterhead & all office documentation.

Newsletters.

Notepads.

Posters: 5 different sizes (Business Quotes & Personal)

Presentation folders (Different sizes + pockets combination)

Menus & Table-talkers.

Rack cards.

Custom Carbonless books.

Rolodex & Business cards.

Vouchers, Labels & Stickers.

Custom Rubber Stamps.

Outdoors Advertising.

“When time matters …”

“So fast, so cost effective, so selective, so guaranteed!”

Manage your database in any way you wish it to be (1 or multiple groups).

Edit your database: you can easily search for, or sort clients by Name or Mobile

Number. We can also add new clients to your database either by entering the new

client one by one or uploading the data of the new clients using an Excel sheet.

Language: Arabic (70 characters) English & French (160 characters).

Saved Message Templates. Previously sent messages can be saved as templates to

be used in the future.

Message Delivery guaranteed.

Reliability & scalability.

Lower Cost per SMS.

No expiry/Time Period.

No setup cost. You pay only per SMS.

No monthly fixed commitment.

“Turn Data into sales!”

Contact Info is becoming a worldwide indispensable need nowadays, due

to its high level of importance in obtaining full end-users’ details.

OCTOPI ‘s database ranges from Class A, B & class C. Updated, filtered &

categorized (by scope of business, individual or SME…) so it can be a fruitful

tool for clients’ marketing campaigns.

Database Management is fully mastered both by our Contact Center &

operations’ staff.

Database is sorted by Full Name, full Address, phone & mobile # for

individual accounts & by Co’s name, business category, contact’s name,

position, phone #, fax, email & website for corporate ones.

“Did you make sure of your client before doing business?”

Fraud cases happen usually with new accounts.

So how can we minimize fraudulence? How can we avoid fraudsters?

Many ways exist to take care of this risk:

Phone calls check.

Site visit.

Data Collection

Credit History & legal investigation

Legal & commercial database providing.

INSURANCE

CASH ON DELIVERY (Distribution & collection)

SAME DAY SERVICE

SPEEDY

RETURN SERVICE

PRIORITY

REDUCED ZONES & RATES (For best cost control)

WRAPPING, ENVELOPING & PACKAGING

CUSTOMIZATION

WORKING AROUND THE CLOCK

FULL BOUQUET SERVICES (Total end to end solutions)

“Our real important assets have two feet!”

Human resources department.

Legal department.

Financial department.

Purchasing department.

Customer service department.

Quality control department.

Sales & Marketing Department

Operations department:

• Distribution.

• Collection.

• Debt collection.

• Fraud investigation.

• Printing & enveloping.

• IT

Our Vision for the future is aiming to lead a new era of innovation, quality, productivity,

employee opportunity & social responsibility which exceeds our stakeholders’

expectations.

Our mission is to serve you efficiently & effectively as we know that your customers are

becoming ever-more demanding. They want more choice, they want it now & they want

it cheaper. We think long-term business relationship with you, as we consider our

customers as partners as we strongly believe in partnership.

Our strategy is to intensify our customer focus, to deliver consistent service excellence,

to attract, train develop & retain talent, to build team spirit among our workforce & to be

fully transparent with our customers.

Our original conviction is that the quality of our service & products comes not only from

what we could put into them, yet more importantly, what you would get out of them.

And that is why your satisfaction is our most valued award for quality.

You, our loyal customer, are our most revered judge.

And it is in our customer loyalty that we pride ourselves.

“A Sea of Services”

“From its establishment till nowadays, OCTOPI Services Co.’s mission is omnipresent to

speed your organization to new levels of performance with our comprehensive added-

value set of supplementary and professional services”.

We are a company to rely on its services while driving your success.

At OCTOPI , We deliver what we promise…

4, Assaada Street, Osman Buildings - Roxy

Heliopolis-Cairo – Egypt

Landline: (0020) 2 2451 2001/2/3 2451 2031/34

Fax: (0020) 2 2451 2043

GSM: (0020) 100 8444430

Email: octopi@octopiservices.com

Website: www.octopiservices.com