distributed, not disconnected: employee engagement for remote companies
TRANSCRIPT
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John Eckman • @jeckman • #wcus • 10up.com
D I S T R I B U T E D , N O T D I S C O N N E C T E D :
John Eckman • @jeckman • #rwconf
E M P LOY E E E N G AG E M E N T F O R R E M O T E W O R K
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We have over 120 full time employees who work remotely from around the globe
We’re a full-service digital agency.
We make a better web with finely crafted websites and tools for content creators.
John Eckman • @jeckman • #rwconf
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“Remote” implies there is a center, to be remote from.
We’ve been deliberately distributed since day one.
“Virtual” implies there’s something less-than-real about the company.
John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
B A S I C R U L E S A P P LY• Employees in distributed companies seek many of the
same things as employees in a non-distributed company:
• Clear expectations
• Mastery & autonomy
• Recognition
• Sense of joint purpose / mission
• Pride of accomplishment
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John Eckman • @jeckman • #rwconf
E M P LOY E E E N G AG E M E N T S TA R T S E A R LYJohn Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
S E T C L E A R E X P E C TAT I O N S
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John Eckman • @jeckman • #rwconf
D O N ’ T F O R G E T T H E B A S I C S
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A D C D A D E
P M
U X E N G
S Y S
S M A L L , C R O S S - F U N C T I O N A L T E A M S
John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
https://www.flickr.com/photos/schill/17331976305/
C O M M U N I C AT E C O N S TA N T LY
John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
https://www.flickr.com/photos/wocintechchat/21910907593/in/album-72157658101276193/
V I D E O I S M A N DAT O R YJohn Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
S M A L L G R O U P S
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John Eckman • @jeckman • #rwconf
M E D I U M G R O U P S
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John Eckman • @jeckman • #rwconf
L A R G E G R O U P S
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John Eckman • @jeckman • #rwconf
1 0 U P I N T E R N A L
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John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
G E T T O G E T H E R R E G U L A R LYJohn Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
B U I L D T E A M SJohn Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
R E WA R D YO U R VA L U E SJohn Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
T R AC K E N G AG E M E N TJohn Eckman • @jeckman • #rwconf
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H E A R T B E AT S U R V E Y 2 0 1 4 2 0 1 5 2 0 1 6
Would recommend 10up as a place to work
85% 89% 92%
10up supports employees’ efforts to find work/life balance
66% 79% 85%
John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
John Eckman • @jeckman • #rwconf
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John Eckman • @jeckman • #rwconf
D I S T R I B U T E D , N O T D I S C O N N E C T E D
• Keep employees connected: to their colleagues, their managers, and their clients.
• Establish clear values & vision
• Pervasive communication
• Reinforce in person
• Track engagement
• Build relationships