disc refresher class...1 disc refresher class gregory p. smith president chart your course...
TRANSCRIPT
1
DISC
Refresher Class
Gregory P. SmithPresident
Chart Your Course International Inc.
ChartCourse.com
770-860-9464
Chartcourse.com
Objectives
• What We Do
• DISC Review
• Sample DISC Graphs
• New Reports
– Team Reports
– EQ Report
– Talent Insights
• Training Programs
• Free Give-a-Way
Chartcourse.com
TALENT
MANAGEMENT
What We Do
Workshops & Keynotes
Provide Assessments
Certification Hiring & Selection
Chartcourse.com
Why Organizations Use Assessments
Team Effectiveness
Selection
PlacementDevelopment & Coaching
Conflict Resolution
moss
Chartcourse.com
“Get the right people on the bus, the wrong people off the bus, and the right
people in the right seats.”
“People are NOT your most important asset. The right people are.”
Jim Collins
From Good to Great
Right People
Chartcourse.com
Insights to Success
ReportHow a Person
Behaves
384 possible behavior patterns
2
Chartcourse.com
Behavior
Styles
Chartcourse.com
D = Dominance
• How you address PROBLEMS and CHALLENGES
I = Influence
• How you interact and influence PEOPLE and CONTACTS
S = Steadiness
• How you deal with PACE and CONSISTENCY
C = Compliance
• How you deal with PROCEDURES and CONSTRAINTS
Chartcourse.com
Dominance
Focus
Problems
Focus
People
Influence
Focus
Pace
Steadiness Compliance
Focus
Procedures
FOUR BEHAVIOR
FACTORS
Chartcourse.com
Quick to
Anger
(Short Fuse)
High Trust
of Others
(Optimistic)
Non-emotional
(Doesn’t Show
Emotions)
High Fear
(Get
Permission)
Slow to
Anger
(Long Fuse)
Low Trust
of Others
(Pessimistic)
Emotional
(Shows
Emotions)
Low Fear
(Expect
Forgiveness)
D I S C
Chartcourse.com
Reading the GraphGraph Reading Process
– Determine primary style (furthest from the line)
– Determine secondary style (second furthest from the line)
– This is your “Core Style”
– The ‘Behavioral Design’ is
made up of all four factors,
high and low.
Chartcourse.com
President: Interior Design Business
3
Chartcourse.com
Key Points
• High & Low Scores
• Neutral: Not About Good or Bad
• No One Style Better
• Every Team Need All 4 Styles for Success
• Universal- +25 Countries
Chartcourse.com
Sales Person
Chartcourse.com
Accountant
Chartcourse.com
Nurse
Chartcourse.com Chartcourse.com
4
Chartcourse.com Chartcourse.com
PreciseAccurate
Concern for QualityCritical Listener
Non-Verbal CommunicatorAttention to Detail
CreativeSlow Start / Fast Finish
VacillatingTemperamental
CompetitiveConfrontational
DirectResults-OrientedSense of Urgency
Change Agent
AccommodatingDislikes Confrontation
PersistentControls Emotion
AdaptableGood Listener
Good SupporterTeam PlayerPersistent
CooperativeSensitive to Others’ Feelings
High Trust LevelNot Fearful of Change
ContactabilityRather Talk than Listen
Verbal SkillsProjects Self-Confidence
Process-OrientedQuick to Change
IndependentOptimistic
Product-OrientedSlow to ChangeSelf-Disciplined
Chartcourse.com
KMGH
LC
TA
TH
JTPD
RE
SI
JL
JBKI
NS
JTER
DHKBBM
SHMM
JB
AL
CW
KD
PANG
BDHRKP
CS
PN
MMDKLS
CV
JE
AB
LR
TH
CPBN
KO
DGMH
VM
AF
BE
Turnover Reduced from 30% to 16%
Identifying Top Performers35 Types of Reports Available
• Talent Insights (New)• Team Facilitator Report
(New)• DISC
• Management-Staff• Sales• Customer Service• Teambuilding
• Emotional Quotient (New)• Stress• TriMetrix® System
Team Facilitator Report
Emotional Intelligence |EQ Report
5
Comparison Reports (Talent Insights) Certification Programs
2-Day Master Class
4-Part Live Webinar
Self-Study DISC Program
Train-the-Trainer Workshop
Free Weekly DISC Tips
https://www.chartcourse.com/disc-tips/
Additional Resources
View Sample Reports
Click on links below:
DISC Certification Training Info
Selecting Superior Performers
DISC Descriptors Handout