disaster planning the ten commandments of success june 2014
TRANSCRIPT
![Page 1: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/1.jpg)
Disaster Planning
The Ten Commandments of Success
June 2014
![Page 2: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/2.jpg)
Speaker
Steven Sachs
Executive Vice President
Director of Real Estate and Hotel Practice
Willis NA
410-584-8935
2
![Page 3: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/3.jpg)
Session Objectives
Practical Hands On Information For You to Utilize in Developing Catastrophe Planning
Catastrophe Planning Follows Basic Risk Management Process
3
![Page 4: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/4.jpg)
What to Take Away
Understand the wide-ranging impact of a successful disaster response program
Recognize the critical elements of a disaster recovery plan
4
![Page 5: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/5.jpg)
Expect the Unexpected
5
![Page 6: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/6.jpg)
Preparation
Preparation of Emergency / Catastrophe Plan Risk Manager is Facilitator Put Together a Team - Use All
Resources• Operations (field)• Disaster Tested Manager• Insurer / Broker / Consultant
Model Approach
6
![Page 7: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/7.jpg)
Preparation
Preparation of Emergency / Catastrophe Plan Local Customization Quality Control Procedures
· Approval · Audit
Use of Technology
Operating Units Versus Corporate Headquarters
7
![Page 8: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/8.jpg)
Risk Management Process
Identify Types of Catastrophic Situations That Could Affect Your Operations
Casualties (Fire, Natural Disaster)
· Use your own engineering reports / loss history
· EQ / Flood / Windstorm analysis by insurer / broker / consultant
Cyber Attacks
8
![Page 9: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/9.jpg)
Risk Management Process
Terrorism / Extortion
Third Party Criminal Acts
Interdependencies (or where in the food chain are you?)
• Have you named all of your key suppliers and/or recipients?
• ID secondary suppliers and/or recipients
9
![Page 10: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/10.jpg)
Risk Management ProcessAttempt to Measure Impact to Company's Assets and/or Earnings
Liability (Life Safety)
Business Impact (maintain/improve market share)
Goodwill / Image
Lowered Productivity
• (e.g., Employee Downtime)
Value of Key Employees
10
![Page 11: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/11.jpg)
Critical Success Factors
Quick Response Team Resources
Headquarters Operations
Share Plan With Your Underwriters
• Align coverages and expectations
Manage Corporate expectations
11
![Page 12: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/12.jpg)
PreparationKey Items To Be Included In Plan
• Specialty Emergency Contractors
• Communications
• Utilities
• Security
• Transportation
• Engineering Services
• Hot site for IT
12
• General Contractors
• Roofers
• Plumber / HVAC
• Sprinkler Contractors
• Glass / Glazers
• Cyber Resources
• Trauma Counseling
![Page 13: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/13.jpg)
13
![Page 14: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/14.jpg)
14
![Page 15: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/15.jpg)
15
![Page 16: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/16.jpg)
Pre-event HoursEstablish Home Office Responsibilities
Establish Primary and Alternate Field Headquarters
• Food
• Clothing
• Staff
16
• Phone Book
• Cash
• Security
(Police/National Guard) Headquarters
![Page 17: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/17.jpg)
Pre-Event Hours
• Conduct Pre-Event Conference Calls When Possible (Hurricane and Flood)
• Establish Pre-Event Checklist to Include:
- Food - Materials/Supplies
- Clothing - Contractors Committed
- Accounting Cost Codes
17
![Page 18: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/18.jpg)
Summary
• Facilitate– Bring Resources Together
• Develop Model Plan
• Establish Quality Control Procedures
• Responsibility / Authority– Use Technology if Possible
• Distribute
• Audit
18
![Page 19: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/19.jpg)
Post-Event Actions
Implement Emergency / Catastrophe Plan
Quick Response Team
Establish Objectives
Media / Public Relations
Psychological Support Services for Employees
Coordination with Insurers
19
![Page 20: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/20.jpg)
The Ten Commandments1. Preparation, Preparation, Preparation leads to “360
degree credibility”
2. Follow the Risk Management Process
3. Make sure that you have coverage and no surprises (Policy Workshops)
4. The Risk Manager should be a facilitator and identify the best resources inside and outside of the company
5. There must be Quality Control which includes:• Practice• Required Updates• Audits
20
![Page 21: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/21.jpg)
The Ten Commandments6. Where you are exposed to Natural Catastrophes,
pre-commitment of key contractors and resources is critical.
7. Establish a Quick Response Team is critical
8. Establish Home Office responsibilities
9. Conduct Pre-event Conference Calls when possible (commencing 7 days out on named storms)
10.Share the plan with your underwriters
21
![Page 22: Disaster Planning The Ten Commandments of Success June 2014](https://reader035.vdocuments.mx/reader035/viewer/2022062720/56649f0e5503460f94c22556/html5/thumbnails/22.jpg)
Questions?
22