Enabling understanding of the issues around equality

Disability Discrimination Awareness (DDA) delivers the training required by the Disability Discrimination Act 1995 for all staff in a hospitality environment. This induction level elearning course covers the legislation of all three parts of the Act and the amendments since 1st October 2004.

This training ensures that employees understand how to treat all customers and colleagues with the same degree of courtesy and respect, regardless of disabilities. The key issues are conveyed through fully narrated, interactive content andunderstanding is secured with a multiple-choice, post-module assessment.

Key Information

DatasheetDisability Discrimination Awareness (DDA)

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Course Topics:

DDA is a single module divided into the following seven topics:

•TheDisabilityDiscriminationAct1995 •Typesofdisability •Formsofdiscrimination •Avoidingdiscrimination •Rolesinavoidingdiscrimination •Reasonableadjustments •Assistingdisabledpeople

Duration: 30 – 45 minutes.

Requirements: No prior knowledge of disability discrimination issues or IT skills required.

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Benefits for Employers

High quality, consistent and cost-effective induction training

Better trained staff lead to better audits and inspections, and a higher level of customer service

Automatically generated comprehensive learning records

Reduces(oreliminates)theriskofdisabilitydiscriminationcomplaintsatsitesandlegalactioncases

Benefits for Learners

eLearning allows learners to progress at their own pace and in their own time

Includes narration throughout which is helpful for learners with reading problems or non-native English speakers

Non-threatening learning with engaging graphics and interactions

Provides the awareness, knowledge and confidence needed to exceed the expectations of service users and colleagues.

Delivery: Available for delivery on CD, via el-box™ or online on AIMS™

(AIMS™ is our online learning management system, accessible from any PC with a broadband connection. The el-box™ is a touch-screen tablet PC pre-loaded with our elearning courses.)