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Danny Kirk Russell604 Oak Street, Bullard, TX 75757Email: drf9293e@westpost.net Mobile Phone: 903.521.3802

~ Experienced, Creative Operations Mgmt. Professional ~Entrepreneurial Expertise * Hospitals & Medical Facilities * Commercial

Brings more than 15 years of expertise in operations and service primarily within hospitals and medical centers. This requires a very broad skill set along with outstanding management, communication, negotiation and presentation to achievethe desired results of the highest levels in customer satisfaction, on scheduleand within budget.

HIGHLIGHTS OF QUALIFICATIONS

Effective, Creative Communications * Expense Control * Solutions Focus * BridgeBuilderTeam Leader & Team Player * Adept Collaborator * HAZMAT Certified * Human ResourcesManagement Team Development * Coach, Trainer & Mentor * Customer Service ChampionBudgetary Oversight * Proven Team Builder * Operations Analysis * Operations Imp

rovement

SELECTED PROFESSIONAL ACHIEVEMENTS

INCREASED patient satisfaction scores from the 40th percentile to the 90th percentile through improved practices, personnel management and greater attention topatient care.

GREW a start-up business from $95K in annual revenue to more than $770K in onlytwo years through patience and proper hiring, training and attention to detail.

REDUCED costly employee turnover by roughly 50% through better recruiting, hirin

g, training, follow-up and mentoring. The employees truly saw their individualcontributions to the entire team and took pride and ownership of their duties and responsibilities.

RENEGOTIATED a major vendor Agreement that saved the Company $65K annually.

INVOLVED in virtually all facets of "business," e.g. HR, Training & Development,Accounting, Quality Assurance, Performance Improvement, et al which enables a true understanding of the challenges facing each department head and how best tocommunicate and interact with other departments to achieve the desired results.

~ PROFESSIONAL EXPERIENCE ~

Owner/Principle East Texas Diversified Services, Inc., Tyler, TX 1991 -Present

Conceived and opened this start-up enterprise with diverse services to the commercial marketplace including construction, remodeling, cleaning and restoration,et al. Although this was a full-time operation, many jobs were subcontracted tospecialists allowing time to follow a passion to be involved within the medicalcommunity.

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EVS Director of Operations Good Shepherd Medical Center. Tyler, TX 2004 - 2007

> Managed all daily operations for this 450-bed hospital with multiple satellitebuildings with a staff of five Managers and 117 employees.> Ensured patient/customer satisfaction as a Member of the Measurement Team andthe Outpatient Service Excellence Committee.

EVS Director Palestine Regional Medical Center, Palestine, TX 2001 - 2003

> Developed, implemented, monitored and maintained specific goals and objectivesfor the assigned departments including selection, orientation, training and assignments of the staff.> Piloted performance standards & metrics and through proper training and cross-training reduced staff requirement by six full-time employees, thus saving the Hospital tens of thousands of dollars annually.

EVS Manager Good Shepherd Medical Center, Longview, TX 1998 - 2001

> Led all operations and staff in providing the utmost in service and response time.

> Purchased all supplies and necessary equipment.

EVS Director Trinity Mother Frances Hospital, Tyler, TX 1991 - 1998

> Managed and directed all operations with 130 employees.> Budgetary oversight of $2M (approximately) annual operating budget and two newly-constructed, 555K square foot Medical Plazas.> Created and conducted training as member of the hospital's Emergency Responseteam.

EDUCATION & CERTIFICATIONS

BBA; Management - University of Texas at Arlington, Arlington, TXCertified Hazardous Materials Specialist - EmTech, Fort Worth, TXTech Certification Instructor in space careNumerous courses and seminars intended to keep skill set sharp and current.