digitally facilitating on-the-job training enterprise case ... ppt_3.2... · 4. digital learning...
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Digitally Facilitating On-The-Job Training Enterprise Case Study Transform Lynn Wong (DHL Express) 1 November 2018
Supported by
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Background
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All managers in the organization were challenged to
innovate with digital disruption
I am to leverage technology to create more effective and engaging learning interventions
What is the Game Plan?
ManagementChallenge
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• BeganatIAL
• Ipar7cipatedinalearningcircle
MyjourneyofIdea7on
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OurOrganiza7onCulture
Reviewingtheelements
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Roles&Skills• Trainer• Manager• Employee
Reviewingtheelements
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ChangesinBusinessLandscape• DigitalTransforma7on
• MillennialImageSource:Unsplash
Reviewingtheelements
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ChallengesforL&DProfessionals
Source:CenterforManagement&Organiza7onExcellence
Reviewingtheelements
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L&DModels• Kirkpatrick• 702010
ImageSource:HRExchangeNetwork
Reviewingtheelements
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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
MyDigitalL&Dframework
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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
702010model 10 20 70
Kirkpatrickmodel Level1&2 Level1&2 Level3&4
MyDigitalL&Dframework
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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
702010model 10 20 70
Kirkpatrickmodel Level1&2 Level1&2 Level3&4
Deliverymodeelearning,webinar,classroomworkshop,
COP,coaching,mentoring,feedback
OntheJoblearning,integratedworkplace
MyDigitalL&Dframework
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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
702010model 10 20 70
Kirkpatrickmodel Level1&2 Level1&2 Level3&4
DeliverymodeE-learning,webinar,classroomworkshop,
COP,coaching,mentoring,feedback
OntheJoblearning,integratedworkplace
TrainingSkills Teaching,Training Facilita7on&Coaching+DigitalFacilitaDon&coaching
MyDigitalL&Dframework
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StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
702010model 10 20 70
Kirkpatrickmodel Level1&2 Level1&2 Level3&4
DeliverymodeE-learning,webinar,classroomworkshop,
COP,coaching,mentoring,feedback
OntheJoblearning,integratedworkplace
TrainingSkills Teaching,Training Facilita7on&Coaching+DigitalFacilitaDon&coaching
DigitalizaDon LearningCircles
MyDigitalL&Dframework
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o Todeliverstructured&collabora7veexperiences
o Toeffec7velycombinesynchronoustrainingandasynchronouslearning
o Todesigninterven7onsbasedondataandevidence
LearningCirclesoriginatefromaconceptofStudyCirclesfromSwedenandtheScandinaviancountries.Studycircleshavebeenasuccessfulformofinformallearningforover150years.
Solu7on-ing
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• DigitalPublishing– ToenableourSMEstocreatedigitallearningcontent
• DigitalFacilita7on– Toenableourmanagerstocoachtheirteam
• DigitalTechnology– Tou7lizearobust,easy-to-uselearningpla_orm
Solu7on-ing
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1. Wesetthepilottoacross10regionalbusinessroles
2. Wedesignedaninterven7onto“pull”andprac7cedigitallearning
3. Wedeliveredacombina7onofvirtual&face-to-facesession
Managementapprovalandsupport
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Pilo7ng
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Pilo7ng
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02468
Tocontextualizeyourneedsfordigitallearning
Toexplorecrea7ngdigitallearning
content
toexploreprac7cingdigitalfacilita7on
ParDcipantsWhichofthe3outcomesaremostrelevantforyou?
ParDcipantsYes,100achieved
No,100notachieved
Notyet,canbeimproved
Notevenclose
Withwhatyouhaveheard,doyouthinkwehaveachievedourgoal?
0 1 2 3 4 5
Yes,Completely
No,notatall
Notsure
ParDcipantsDoourSalesleaderscoachinaconversa7onal,structuredmannerinthefield?
02468
10
e-learning Classroom SelfLearning Blended(Classroom&e-
Learning)
ParDcipantWhatarethemainmode(s)oflearning?
Presen7ngresultstomanagement
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Presen7ngvideosummarytostakeholders
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Aggrega7ngdata
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1. Coachingon-the-job&in-the-field
• Isthereaneedfordailyprac2ceonskillsknowledgeandtovalidatetransferofknowledge?
2. Newhire,internonboarding
• Isthereaneedtoreduceface2meoftrainers,increaseproduc2vityandreduceduplica2onofwork?
3. Buildingdomainexper7se
• Howdowereplicateexper2seandscaleknowledge?
Outcome–3learningcircletopics
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1. Applica7onofdigitallearning&digitalfacilita7onisnothard
2. What'sneededisthemindsettochallenge.Thewillingnesstotryandmeettheneedtotransform.
Takeaways
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3. LearningCirclesonWiztangoenablesustoexperimentnewwayoflearningthatiscri7calforournewgenera7on.
Itsetsapaceforinnova7onandcrea7vity
Takeaways
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4. DigitallearningthroughLearningCirclesencouragesourlearnerstobeproac7velearners
5. WecanleverageWiztango&LearningCirclestoenablemanagerstoeffec7velyOJTin-the-fieldandtrainerstoleverageondomainexpertstopermeatelearning
Takeaways
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• 3 topics – Sales skills – Industry vertical – Coaching
• Coaching teams on design, development & delivery of learning circles on Wiztango
• Schedule pilots in Q4 & Q1
WorkinProgress
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