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DIGITAL TRANSFORMATION WITH ARIS HOW TO SHAPE THE FUTURE OF NOW

MAY/JUNE 2016

Dr. Dominik Vanderhaeghen

Director, Product Management ARIS

Software AG

© 2016 Software AG. All rights reserved. For internal use only

2 |

connected devices by 2020

50

in data generated per year

40 trillion Gb by 2020

40% growth

change arises from conventional industries

75% of Internet

Internet users worldwide

2

billion

billion


3 |

SOLUTION SOFTWARE AG OFFERS THE WORLD’S 1st DIGITAL BUSINESS PLATFORM

BUSINESS & IT

TRANSFORMATION

ANALYTICS & DECISIONS

PROCESS

INTEGRATION

IN-MEMORY DATA

+ HYBRID

CLOUD

ON PREMISE


4 |

BUSINESS & IT TRANSFORMATION WITH ARIS


ARIS Business Process Analysis is the

for ORGANIZATIONS that want to design the

DIGITAL ENTERPRISE

STARTING

POINT

5 |

BATTLE BETWEEN THE UNICORNS AND THE “DINOSAURS”

The Digital Clock is ticking for

traditional companies

• TELECOMMUNICATIONS

• TRANSPORTATION SERVICES

• HEALTHCARE

• LODGING SERVICES

• CONSUMER ELECTRONICS

• FOOD DELIVERY

• ALTERNATIVE ENERGY

• MEDIA & ENTERTAINMENT

• EDUCATION

174 “Unicorns” -

private companies (“Startups”)

valued at $1 billion or more;

Today they're seemingly

everywhere.

https://stevenblack.files.wordpress.com/2011/03/5vor12.jpg

7 |

DIGITIZATION - FROM BUSINESS TO IT BACK TO BUSINESS


Customer Experience

Management

Cloud ARIS API / Mobile

Digital Enterprise

Management System

Capture the view of the customer

in the age of the customer

Strategy to execution

Roll-out policies, documentations, SOP

Opening ARIS towards new

use-cases

Reacting to the disruptive

trend towards Software-as-a-

service

1

2

3 4

8 | © 2015 Software AG. All rights reserved. For internal use only

Customer Experience

Management

9 |

WHY CUSTOMER EXPERIENCE MATTERS NUMBERS DON`T LIE

78% of customers won´t

purchase again after a

poor service

A bad service reaches more than

twice as many ears as praise

for a good service

Loyal customers are worth up to

10 times as much as their

first purchase

To win a new customer

is 6-7 times more expensive

than to keep a

current one

© 2015 Software AG. All rights reserved.

It takes 12 positive

experiences to make up

for one negative

American Express Survey, 2011

White House Office of Consumer Affairs “Understanding Customers” by Ruby Newell-Legner

White House Office of Consumer Affairs

White House Office of Consumer Affairs

10 |

THE CUSTOMER JOURNEY BATTLE


11 |

ARIS 9.8 SR2


INTRODUCES FOUR NEW MODEL TYPES

Customer

Touchpoint Map

Customer

Journey Map

Customer Touchpoint

Allocation Diagram

Customer Journey

Landscape

12 |

ARIS 9.8 SR4


LETS YOU REPORT & MONITOR CUSTOMER EXPERIENCE

Offer an overview of

the experience

• Customer journey reports sum

up all important information at a

glance

• Illustrate the as-is and the to-be

experience by using reports

• Offering executive stakeholders

an easy overview of the

customer experience. That

helps involve them in defining

strategic goals

13 |

Digital Enterprise

Management System

14 |

DIGITAL BUSINESS

Disrupting existing

business operations

Blurring the digital

and physical worlds

More influence

of customers

Agility, speed, scale,

responsiveness

“Supermaneuverable“

business processes

Combining people, business

and physical things (context)


15 |

WHY BEING DIGITAL IS SO IMPORTANT


BECAUSE THE FOLLOWING TRULY MATTERS

AS-IS

state

TO-BE

state

IDEAL

state

Transformation journey

Customer expectations

Shareholder

expectations Employee

expectations

Time Cost

Scope

Quality

The triangle of project management

16 |

WHY BEING DIGITAL IS SO IMPORTANT


BECAUSE THE FOLLOWING TRULY MATTERS

AS-IS

state

TO-BE

state

IDEAL

state

Transformation journey

Customer expectations

Shareholder

expectations Employee

expectations Data Process Function

Products / Services

Organization

Business Mgmt

Production

Production Planner

Sales

Sales Employee

Sales Activities

Placement

of Order

Order

ConfirmationCustomer Order

Sales Processing

Enter Customer

Order

Order Follow-up

Sales Data

Order Data

Customer Data

Customer OrderStarted

Sales Employee

Customer OrderProcessed

Enter Customer

Order Order Data

OrderConfirmation

ARIS

17 |

Enterprise Risk and

Compliance System

Purpose: mitigate risk, ensure

compliance

Community: risk managers,

compliance officers, auditors

ARIS with Apama

Enterprise

Performance System

Purpose: analyze and optimize

business performance

Community: business

managers, lean programs

ARIS with PPM

Business IT

Transformation System

Purpose: drive major changes

and transformations

Community: transformation

leads, portfolio planners, IT

ARIS with Alfabet

Quality Management

System

Purpose: drive quality and

standardize way of working

Community: all staff, business

managers, quality man

ARIS

ENTERPRISE MANAGEMENT SYSTEMS

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCIvno-_8ssgCFcWyFAod0E0Dtw&url=http://www.dailyrecord.co.uk/business/company-results-forecasts/british-gas-owner-centrica-books-5190253&psig=AFQjCNFmfGQ7LueJAyeCyigXwLUsDLYYpg&ust=1444397160367368

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCJ7IoZaLrMgCFQdvFAodGSAEPg&url=http://www.iconshut.com/style-kareena-kapoor-pose-for-metro-shoes-icons/dT1hSFIwY0RvdkwybHRZV2RsY3k1dFpXMXpZV0ZpTG1OdmJTOW1hV3hsY3k5cGJXRm5aV05oWTJobEwyNXZaR1V0WjJGc2JHVnllUzFrYVhOd2JHRjVMVGMxTUM5bWFXeGxjeTh5TURFeUx6RXhNRFkxTXk5emRIbHNaUzFwWTI5dUxXdGhjbVZsYm1FdGEyRndiMjl5TFhCdmMyVXRiV1YwY204dGMyaHZaWE11YW5Cbnx1cj1odHRwOi8vd3d3Lm1lbXNhYWIuY29tL2dhbGxlcnkva2FyZWVuYS1rYXBvb3ItYW5kLXNhaWYtbGF0ZXN0LXBvc2UtbWV0cm8tc2hvZXMvc3R5bGUtaWNvbi1rYXJlZW5hLWthcG9vci1wb3NlLW1ldHJvLXNob2VzfHc9NjAwfGg9ODAwfHQ9anBlZ3w/&psig=AFQjCNGON2rD087BjDC2sgeD228gIUAacA&ust=1444160482082784

18 |

CONTRIBUTION - GET MORE PEOPLE ENGAGED

level of process management expertise more less

Viewer

Office Staff

Contributing

Viewers

Office Staff

involved in

process design

activities

Designer

Trained

modelers taking

care of models

& structures

Architects

CoE members

setting

standards &

frameworks

19 |

TABLE-BASED MODELING


ARIS CONNECT DESIGNER / ARIS CLOUD

Simplify and speed up process

designing and data maintenance

Add specific attributes or details

in the table by keyboard

Reduce amount of clicks by

using automatic layouts

Design simultaneously

table-based and graphical

models

20 |

ENTERPRISE MANAGEMENT SYSTEMS


SEARCH AND

FILTER CONTENT

SELF-SERVICE

CONFIGURATION

REFER AND SHARE

DOCUMENTS

EASY-TO-CONSUME INFORMATION

USAGE AND SYSTEM

ADOPTION INFORMATION

COLLABORATE & CONTRIBUTE

INSIDE &

OUTSIDE VIEW

ONE VERSION OF THE TRUTH EASY TO ACCESS

EMBEDDED MINI-WORKFLOWS

CONTINUOUS CHANGE

MANAGEMENT

• Useful extensions of the contribution

• Enhanced APG & mini-workflows

• Start APG processes from object views • More self-service

configuration

opportunities

• Improved search

functionalities

• Improved BPMN™ step views

• CXM fact sheets for model and item views

ARIS 9.8.4

21 |

ARIS API / Mobile

22 |

ARIS MOBILE


EMPOWERS BUSINESS USERS

Time Context

Task Context

Object Context

Location Context

GET THE RIGHT INFORMATION

IN AD-HOC WORK CONTEXT

Leverage the business

value of information

stored in ARIS

Reduced training and

documentation efforts

Increased HR flexibility

Improved productivity

Risks Safety

IT

system

Policy

Org

struct. Team

Instruc

-tions.

Process

23 |

API & ARIS

Mobile

Access

Infrastructure

ARIS MOBILE ACCESS FOR MOBILE APPS DEVELOPMENT

Analytics

M2E

GRC

EA

PD-SAP BPM

Strategy

BPA

ARIS User

Management

ARIS Document

Storage

ARIS Repository

AP

I A

PI

AP

I

…

ARIS Connect/Design

Server

24 |

ARIS MOBILE FRAMEWORK DRIVES ARIS APP ECOSYSTEM

ARIS Mobile

Framework

ARIS

Server

Partner Customers SAG

App Usage App Development

25 |

DIGITAL ENTERPRISE MANAGEMENT MOBILE WORK INSTRUCTIONS

How-to videos

Working instructions

Safety policies

ARIS Repository &

Document Storage IT-System information

Roles involved


26 |

Cloud

27 |

By 2020, the

cloud market will hit $241 billion (2012 – $40.7 B)

jobs will be created through

14 million

cloud computing by 2015

Source: Forrester


28 |

THINK ABOUT THE CLOUD FROM AN OPERATIONAL VIEWPOINT


Source: http://broadcast.oreilly.com/2008/10/the-economics-of-cloud-c.html

29 |

• Expert modeling & analysis,

customized sharing, full

administration

• Full-scale BPA Including Process-

driven SAP & M2E

• Private cloud

• Basic modeling,

analysis, admin &

standard sharing

• Fast first project

• Public cloud

• Customized modeling &

analysis, standard

sharing, advanced

administration

• Cross-departmental

projects

• Public cloud

ARIS CLOUD IN THREE EDITIONS


SCALABILITY OF USE CASES & CAPABILITIES

ARIS Cloud Enterprise ARIS Cloud Basic ARIS Cloud Advanced

30-day free trial

ONLY!

30 |

ARIS CLOUD

Scope

– New features made available shortly after a release (e.g. Table-based modeling)

– All functionality available, depending on edition (exceptions: ‘older’ products) – Script-based reports

available in all editions new with 9.8.4

– Advanced configurations of APG and portal possible – Configuration service new with 9.8.4

Operations

– One provider = reduced complexity

– Well-trained team operating large customer base (from SME to large accounts) in public and private

cloud environments

– Updates to newest ARIS version included

– Security-proven through SOC II certification

Infrastructure

– Amazon Web Services as best-in-class cloud infrastructure provider

– Almost unlimited and fast scalability © 2016 Software AG. All rights reserved. For internal use only

CLOUDS DON’T CARE ‘BOUT LIMITS


DEMO


Roadmap/

Outlook –

ARIS Visual

Discovery

33 |

FOR A BUSINESS REPOSITORY…


… MEANINGFUL CONTENT IS KEY

Recruiting

weak

34 |

AND OUR FIELD CLEARLY ARTICULATED

PROCESS MATURITY & QUALITY

MANAGEMENT

PROCESS PERFORMANCE

ENTERPRISE ARCHITECTURE

CUSTOMER EXPERIENCE MANAGEMENT


TOP INTEREST AREAS FOR DATA VISUALIZATIONS*

1

2

3

4

RISKS AND OTHER COMPLIANCE DATA

5

6

7

* Interviews with GCS, Sales and Pre-sales Representatives in March

PROJECT MANAGEMENT & STRATEGY

USER AND USAGE STATISTICS

35 |

Dashboards

XLS

VISUAL DISCOVERY SETS BUSINESS DATA FROM VARIOUS SOURCES IN AN ARIS CONTEXT

Dynamic Charts Feeds ARIS

Repository

APG

PPM

GRC

External

sources

The business value

is in the context

Queries - Spreadsheets

Classic ARIS Reports

ONLINE

OFFLINE

Documents (Pdf, Doc, Ppt) - Magazines - Infographics

36 |

SAMPLE CHARTS


CUSTOMER EXPERIENCE MANAGEMENT

37 |

Partner

Eco-System

38 |

ENGAGEMENT MODELS TO TAILOR A SUCCESSFUL PARTNERSHIP

BUILD IMPLEMENT SELL • Co-sell

• Resell

• Innovate

• Co-develop

• OEM

• Advise

• Consult

• Service
