digital transformation: making it work for your business and your customers
TRANSCRIPT
Digital transformation & the customer Bill James IIBA UK - 9thJuly 2015
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About Transform
Digital & omni-channel consultancy, working with clients to deliver customer-centred change for commercial benefit
Bringing together experts with cross-sector expertise
Innovation, creativity and rigour, to define, design and deliver services relevant to a rapidly changing world
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Digital (or) omni-channel
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Digital (or) omni-channel
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Customer centred
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Customer centred
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Working with clients
Easy to Say, Hard to Do
Strategy into action
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Working with clients
Easy to Say, Hard to Do
Strategy into action
Detailed Business Case
VISION
STRATEGIC PRIORITIES & HIGH LEVEL BUSINESS CASE
EXPERIENCES & PROPOSITIONS
CAPABILITIES
GOALS, OBJECTIVES &
PRINCIPLES
Delivery Roadmap
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Plan to deliver
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Plan to deliver
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Lead the transformation
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Ensure clarity of vision and outcomes
Plan for staff engagement
Co-create ideas to deliver change
Evaluate, build & refine ideas
Determine critical enablers
Build transformation plan
Facilitate & monitor progress
Lead the transformation
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Build ongoing insight
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Build ongoing insight
Thank You [email protected]