digital transformation in local governemnt
TRANSCRIPT
Strategy creates a transformed organisation
People and a culture of innovation deliver performance improvement
Technology & Communications is the means by which it is delivered
Digital Business Strategy
Technology & Data
Capability
OrganisationalAlignment
CustomerEngagement
Culture & People
Agile Innovation
Transformed Council
Purpose
Mastery
Autonomy
Actionable Strategy
Data Enabled Decisions
Measurable Progress
Collaborating
Co-Creating
Innovating
Happier Staff
Guiding Leaders
EngagedCitizens
DIGITISING SERVICES 2017DIGITALLY
TRANSFORMED SERVICES
2020
‘DOING DIGITAL’ 0
“The current public services setup today is broken, largely because it used technology to automate - not redesign current services.”
Digitising government by Alan Brown, Ferry Fishenden & Mark Thompson
PFG ORIGINS
Mark Friedman's acclaimed book about Results-Based Accountability (RBA) also known in parts of the UK as Outcomes-Based Accountability (OBA).
This is a "how to" book for government and nonprofit agencies working at the city, county, state, and national levels to improve community quality of life and the performance of program services.
RBA is a common sense approach that replaces all the overly-complex and jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly.
The book also a contribution to social theory by explaining the contribution relationship between program performance and community quality of life. As such it is a valuable tool for both program administrators and evaluators
ABOUT THE BOOK
THE NEED FOR COMMON LANGUAGE
We prosper through a strong competitive, regionally balanced
economy
We live and work sustainably -
protecting the environment
We have more equal society
We enjoy long, healthy, active lives
We are an innovative creative society,
where people can fulfil their potential
We have more people working in
better jobs
We have a safe community where we respect the law,
and each other
We care for others and we help those in
need
We are a shared society that respects
diversity
We are a confident welcoming outward-
looking society
We give our children and young people
the best start in life
We have high quality public services
We have created a place where people
want to live and work, to visit and
invest
We connect people and opportunities
through our infrastructure.
We prosper through a strong competitive, regionally balanced
economy
We live and work sustainably -
protecting the environment
We have more equal society
We enjoy long, healthy, active lives
We are an innovative creative society,
where people can fulfil their potential
We have more people working in
better jobs
We have a safe community where we respect the law,
and each other
We care for others and we help those in
need
We are a shared society that respects
diversity
We are a confident welcoming outward-
looking society
We give our children and young people
the best start in life
We have high quality public services
We have created a place where people
want to live and work, to visit and
invest
We connect people and opportunities
through our infrastructure.
PFG OUTCOMES
Reduce Crime
Life Expectancy
Healthcare Experience
Health in Pregnancy
Adults with Care Needs
Child Development
Economic Inactivity
Reduce Poverty
Competitive Economy
Transport
Cultural Participation
Enviro Sustainability
Shared Space
Reduce Under-
employed
Preventable Deaths
Mental Health
Economic Inactivity
Attractive Destination
JusticeEfficiency
+21 More
Reduce Crime
Life Expectancy
Healthcare Experience
Health in Pregnancy
Adults with Care Needs
Child Development
Economic Inactivity
Reduce Poverty
Competitive Economy
Transport
Cultural Participation
Enviro Sustainability
Shared Space
Reduce Under-
employed
Preventable Deaths
Mental Health
Economic Inactivity
Attractive Destination
JusticeEfficiency
+21 More
Community Planning
+Performance Improvement
Performance Improvement Community Planning
+
HRCommunity
PlanningComms
ICT & Procure
Assets & FM
WasteFinance
Regulatory Services
Culture, Leisure &
ArtsParks Tourism Planning
Economic Develop
Other…
Local Development Plan
DigitalThe word “digital” is a synonym for the pace of change that’s occurring
in today’s world, driven by the rapid adoption of technology.
TransformationHow an organisation is built to change, innovate and reinvent rather
than simply enhance and support the traditional methods.
WHAT IS DIGITAL TRANSFORMATION?
WHAT IS DIGITAL TRANSFORMATION?
DigitalTransformation
Communication Technology
Lead
ersh
ip
Technology Support
RapidSolutionBuilders
Marketing Tactics
Communications Leadership
Short Term Management
Leading StepChange
Performance Improvement Community Planning
+
HRCommunity
PlanningComms
ICT & Procure
Assets & FM
WasteFinance
Regulatory Services
Culture, Leisure &
ArtsParks Tourism Planning
Economic Develop
Other…
“Suffers from Engagement Apathy” • EU Funding Consultation • Public Realm Schemes • Economic Strategy • All Departmental Strategy • PSNI Citizen Engagement • BIDS Engagement Strategy • Plus many many more….
“Lots of work, little in the way of visible return”
DIGITALLY TRANSFORMING CITIZEN ENGAGEMENT
Question asked • 12m
Getting Ards & North Down men moving to reduce diabetes
Help clean tow path
The creation of a tech hub
Leisure centre upgradesor community formed exercise classes supported by the council?
Community recycling
Planning permission misconceptions
Ards centre regeneration
Parking in town centre
New roundabout @ Main St
What exhibition would benefit the area most?
Question asked • 12mHealth Top Citizen Contributors!
Top Councillor Contributors"
<more>
Question asked • 1d
Question asked • 1w
Patrick McGuinness
Joseph Lennon
Gareth McKeown
Jim Jackson
Mary Stokes | DUP
Jim Plant | SF
Tom Goodfellow| Indy
<follow>
<follow>
<follow>
<follow>
<follow>
<follow>
<follow>
" Jim Plant | SFEnvironment
! Claire Celea | Top Citizen Contributor June 2015
We’d like a cleaner towpath free from dog mess and litter. The Council spends over £63,000 p.y. in upkeep. How could the public work with Council to reduce this cost and create a cleaner… <more>
“I’d be all in favour of becoming a member of a citizen lead cleaning project. If the council provided signs, extra bins and collects the rubbish I know a few friends that would walk that path every week. If it get’s enough upvotes, I’d work with the council to lead a project…” <more>
Economy # Clare Jackson
! John Snow
The Council is considering inviting inspirational speakers to help inspire small businesses to innovate more and create more jobs for the area
Can the Banbridge FC create an over 40s team? <more>
Growth Over Next 9 Months
Thematic Working Groups
Suggesting concepts
Connector Events Brining on board more
connectors once context is established
Large Capital ProjectsFor high stakes capital
investment projects
Council MembersCreating questions that
are of interest to citizens
ChampionsSpotting opportunities
within their service
Citizens QuestionsContent made and driven
by the citizen
Health & Recreation• Fulfilling our core responsibilities
• Transforming our service from Leisure
Services to Health & Wellbeing
• Giving staff and members a clear
structure of services offered
• Integrates with the community plan
and delivers measurable performance
improvement
! • Aligning with their goals• Using data to target their desired
audience• Deliver accurately measured empirical
feedback to partner agencies• Enables social connections and health
benefits
• A structure of services that is easily
understood
• Use data to better understand the
health and wellbeing of citizens in their
own electoral ward
• Can get involved in citizen driven
activity
Citizens & Community Planning$• Fully engage with our citizens• We enable better services in co-operation with
the citizen• Increase number of volunteers in line with the
Performance Improvement Plan
PHA, Sport NI & Others ♥
Council Members&
A JOINED UP APPROACH TO HEALTH & RECREATION
BUILDING A SIMPLE YET COMPREHENSIVE FRAMEWORK
From Illness to Wellness
Level 2
Level 1
Level 3
Level 4
Getting Active
Getting Healthy
Getting Fit
Get Competitive
⋆
⋆⋆
⋆⋆⋆
⋆⋆⋆⋆
) Register
3000 Steps Programme
Free Pedometer
Couch to 5K
*
* Visit GP Mental
& Physical
Couch to Active
+ Sign Up for First
Activity
, Attend Activity
- Attend Multiple
Activities
○ Register & Fill Profile
○ View Healthy
Diet Plan
10+ Fitness Activities
Select Participation
Activity
Find a Club or Team
Join a Gym
/
10 + Activities in 1 Month
0 1
30 + Healthy Meals
Get Nutrition Plan
2Compete in
1 Game
&
Compete for a Season
3
4 Test Fitness
Levels
5
Complete 1 Fitness Activity
Select Participation
Activity
Select Participation
Activity
Select Participation
Activity
FRAMEWORK LINKS TO A COMPREHENSIVE SET OF CITIZEN POWERED AND COUNCIL RUN ACTIVITIES
ACTIVITIES ENCOURAGE VOLUNTEERS
FRAMEWORK LINKS WITH KEY STAKEHOLDER LG PLANS
LINKS WITH NHS 5 WAYS TO MENTAL WELLBEING
CITIZENS GIVEN SIMPLE PERSONAL PATH TO HEALTH
Register
SelectActivity
Try Out
Volunteer
x 10 Activities
Recognise
Goals Set For Your Pathway To Health
HEALTH PROGRESSION MAPPED
Programmes Taken
Volunteered For
Suggestions Made
Profile Filled
Gaining Citizen Metrics
We gain insights on the borough’s wellbeing over time
Health Improvement
Goals Reached
TARGETED INTERVENTIONS AT IMPORTANT TIMES
ENGAGE
01SELECT
PARTICIPATE
REWARD
02
03
04
+
/
♥
0
Post Primary FemalesPost Pregnancy FemalesMales in 40sTeens switching to secondary school
Aligns with PHA pivot points
TARGETED INTERVENTIONS BASED ON PROFILE
ALL ENGAGEMENT OCCURS ON SMART DEVICES
WELLBEING INFORMATION DELIVERED AT THE RIGHT
TIME TO THE RIGHT PERSON
PAYMENTS COLLECTED AT POINT OF COMMITMENT
CONNECTED CITIZENS ENGAGED IN CREATING & PARTICIPATING IN ACTIVITIES
I VOLUNTEER
LINKS WITH COMMUNITY PLANNING & CITIZEN ENGAGEMENT
DETAILED REPORTING FOR COUNCIL AND STAKEHOLDERS
No more subjective noiseData Driven Decision Making
ProfitModel
Network Structure Process ProductPerformance
ProductSystem
Service Channel Brand CustomerEngagement
35% 70% 90% 50% 75% 20% 35% 90% 50% 75%
