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Digital Transformation

Srivatsan Desikan,

Marketing Lead for Digital Transformation & AI-ML

PSODGT-1096

Six Trends that will dominate the workforce in 2020

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

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The Evolving Workforce

6 Trends that will dominate the future of work

How Can Cisco Help?

Agenda

1

The ‘Gig’ EconomyContract Workforces

Shared WorkspacesCo-Working is the new reality

2

HumanoidsMachine Displaces Humans

3

The Sensing Workplace

Data is the new currency

4

Virtual & Augmented RealityBlending Physical with Digital

5

Digital TwinsPlay Safe

6

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco PublicCost to the organization > $25,000/employee

9 in 10Employees are disengaged*


Disengagement Leads to:

Active Disengagement Costs - $550B (US)

37% In Absenteeism

49% In Accidents

60% In Errors & Defects

Cost to the organization > $25,000/employee


When do IWork?

Where do I

Work From?

How do I

Work?

9 to 5 isn’t the

Norm Anymore

Location

Independence

Digital Co-Workers

Work Anytime, Anywhere

Factors of Disengagement




How Can Cisco Help?

Agenda

1



2


3



4


5


6


Six Technology Trends to Power the Future of Work1



2


3



4


5


6

PSODGT-1096 9


The Gig

Economy1

PO better than Salary, Short-term

Relationship

No Relocation, Flexibility, W/L Balance

Digital Platforms enable Freelance

Marketplaces

Large firms to up contractors

Job Hopping Is

the 'New Normal'

for Millennials

freelancers earn via a digital platformGen Y: avg. job length <3 yrs.

>40% America’s Workforce - Freelancers by 2020

Freelance Is The New Employed

91% 15%80%

Why?


Indian Railways + OlaMcDonald’s + UberEats Microsoft

Hourly NerdP&GUber28,000+ freelance consultants

with MBA degrees

Ink $8M deal to ensure

“last-mile” connectivity

Connect & Develop3X

innovation success rate

McDelivery goes live in >1000 US

locations

160,000 contractors, 2,000 employees

80:1

2/3rds as many contractors as full-

time employees

Hello Freelancers…

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco PublicOffice-As-A-Service: Leasable by Hour, Day or Month

Shared

Workplaces2

Assigned seats vacant today OpEx ReductionCAGR by 2020

Why?

InstaOffice: Rent-A-Desk

41% 30%40%

Hot Desk Dedicated Desk Private Office

Cheaper Office Space

Better Location

Fast Setup

Free Amenities

Scalability

Flexibility

Affordable Support Staff

Networking Opportunities


Shared Workspaces Skyrocketing

RegusWeWork BHIVE

DesksNear.meShareDesk-AirBnB for OfficesInstant Offices

List Your Desk or Office Space

1,500 to 2000 spaces worldwide

5000 locations, 660 cities,

40 countries

2X Members from 40k to 80k

Office broker: Over10,000 spaces

$1M to expand to 6 Indian cities

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public25% customer service & support operations to rely on virtual assistants by 2018

Augmented

Workforce3

firms use cognitive

technologies today

online sales driven

by VPA in 2016

CHROs believe cognitive

computing will transform HR

Average Time to Handle a Task

My Pet AI

50%$2B

41%

AI, ML & IA Are Re-defining jobs

Team of

ProfessionalsMachine

15-20min 30 sec

VS


The Rise of the Bots

IBM’s Jill WatsonAmazon + Kiva ROSS Intelligence

HR ChatBot TallaKayak Slack BotLowebot“Do we have Labor Day off?”

Digital TA that tackles 40%

of all students’ questions

“What’s the baggage allowance

for my flight?”

50% more inventory & 1/5th

the processing time

“The item you are looking for

is in aisle 8”

Sifts through billion law documents

each second


The Sensing

Workspace4

Firms plan to acquire

people analytics

Firms use data to understand attrition,

retention & performance

space utilization today

Why?

Data Is the New Digital Currency

60% 50%71%

Data & Talent

AnalyticsWhat Does Your

Data Tell You? Better Understand your

Workplace & Workforce

Hire, Retain, Engage Top Talent

Reduce Real Estate Costs


Know Your Business Better

Google People AnalyticsMicrosoft Workplace

AnalyticsCisco Workplace Analytics

LinkedInIBM Kenexa Talent ManagementAMC EntertainmentPredicted 95% future recruiting

needs and saved millions

Led to 35% increase in retention

Recruit, Onboard & Engage

Right Talent

Delivers 140+ Unique KPIs

Reduced Employee Turnover

by 50%

Optimized Real Estate by closing

239 Buildings

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public$162 billion+ Revenue by 2020 in AR/VR

Virtual &

Augmented

Reality5

IT firms are testing AR business

apps on smartphones

AR/VR will change the world just

as much as the smartphones did

want to use AR/VR products to

train in virtual environments

Science Fiction is becoming Reality

66% 25%

Harness the Power

of Mixed Reality

Workspace

Train

Simulate

Design immersive training

& educational experiences

Decrease the cost of prototyping

BuildCollaborate & build new products virtually


How Will VR/AR Transform Your Job?

ThysenKruppFord Bechtel

BoeingNASAUCLAAR to build airplanes,

cut error-rates by 50%

Visualize elevator repairs

beforehand through Hololens

Trains astronauts with zero-G

virtual reality

Global teams optimize vehicle

design on Oculus Rift

Oculus Surgical Theatre to teach

sensitive new surgeries

AR replaces paper documents to

visualize construction site


Digital Twin6

assets under maintenance with

maintenance costs of $27T

improvement in cycle times

of critical processes

annual IoT economic impact

in factories by 2025

IoT Expands With Digital Twins

~$2.5T >$240T

All IoT Platforms

will Contain Some

Form of Digital Twinning

Capability by 2022

30%

Monitor & Improve

User Experience

Predictive Maintenance

Enhance Product

Development & Performance


Twinning Is Revolutionizing The Industry

McLaren Honda General Electric Arctic Wind

Virtual SingaporeUS Air Force3DEXPERIENCity project is the

all-seeing “urban dashboard”

Formula1 carmakers generate digital

representation of the race real time

Digital conveyor system simulates

re-configurations & product flows

Digital Twins and HoloLens to “talk

to turbines” in cruise liners

Airframe Digital Twin Spiral1

program to track aircraft health

Virtual twin provides vital data for

predictive insights

German Optima




How Can Cisco Help?

Agenda

1



2


3



4


5


6


Cisco Solutions for Smart Workplaces

Transform the Workplace Empower a Digital Workforce Optimize Operations and Investments

Workplace

Analytics

Digital

Building

Workplace

Design

Workplace

Design

Workplace

Analytics

Workplace

Design

Collaborative

Knowledge


Partner with us to transform yourWorkforce Experience journey

Visit our

Workforce Experience

solutions page

http://www.cisco.com/c/en/us/solutions/workforce-experience/index.html

Questions


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Backup


Cisco on CiscoIT Blueprint for a Secure Digital Business

2

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5

1

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PSODGT-1096 32© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

digital transformation - clnv.s3.amazonaws.com · digital transformation ... 6 trends that will...

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