ADOC Workshop 2013

Projects & Partnerships

David.keyes@seattle.gov

@diginclusion

Seattle.gov/tech

David KeyesCity of Seattle Department of Information Technology

ADOC Workshop 2013

Seattle

606,000 people in Seattle 21% speak another

language at home

4.1 Million people in Puget Sound region

2.2 Million jobs

ADOC Workshop 2013

Agenda

• Digital inclusion framework• Strategies• Learning from the field

– Networks– Partnerships– Evaluation

ADOC Workshop 2013

Community Technology Program

Ensure digital inclusion for all residents and neighborhoods

Develop ICT capacity for: civic and cultural participation, employment, lifelong learning, and access to essential services

ADOC Workshop 2013

Digital Inclusion

For residents, businesses and NGO’s

ADOC Workshop 2013

Access

• Availability, bandwidth, cost, ease to connect

• End user equipment

• Hardware and software/apps– tools for people with disabilities

• Technical support

ADOC Workshop 2013

ICT Literacy

Skills to• Utilize equipment and Internet, • Applied to education, work, business,

community and cultural participation

• Information & media literacy: Ability to find info and analyze content

• Fluency: Ability to self-learn, solve problems & teach others

ADOC Workshop 2013

Content & Services

• Relevant

• Cultural & education appropriate design• Marketing to reach underserved

communities• Able to produce

& distribute content

ADOC Workshop 2013

Seattle Programs• Mapping of telecenters & online

neighborhoods• Public computing centers in libraries,

Neighborhood Service Centers, public Community Centers

• Grant program to help NGO’s• Cable broadband• Seniors Training Seniors• Youth Civic engagement

9

ADOC Workshop 2013

Center Directory

ADOC Workshop 2013

• Brainstorm, monthly newsletter• Security workshops & information• Community meetings and events

Community Education

ADOC Workshop 2013

• Get Online Campaign

Community Education

UK Find a Bigger Life online

ADOC Workshop 2013

• Competitive annual grant program• Supports broadband access, adoption & civic

engagement• $320K, up to $20,000• Wide range of community groups & technology• Match more than 2:1• Guided by citizen advisors

Technology Matching Fund

ADOC Workshop 2013

Evaluation Framework

• Individuals• Families• Organizations• Communities

Thanks to

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Diverse Impact

Civic Engagement Job & Homelessness

Women gain MS Office Certification & other tech skills

Immigrants & refugees learn English and citizenship

Youth journalists use Twitter to cover community events and issues they care about

Education & Life Skills

ADOC Workshop 2013

Cultural LearningTierra Madre Gen 7 Project with SDK BridgeUsing MIT Scratch program

ADOC Workshop 2013

Professional training

Video for NGO’s

Adobe partnership

Other youth programs

Youth blog & campaigns on community issues Bringing policymakers to youth

ADOC Workshop 2013

Puget SoundOff

ADOC Workshop 2013

IT Indicators Project

Measures:• Access to tools & Internet• Use and skills• Barriers to adoption• Civic participation• Communication with government• Business and economic development• Trust and security

ADOC Workshop 2013

IT Indicators Project

Used for:• Digital inclusion strategy• City web services• Public education planning• Safety communications• Business

ADOC Workshop 2013

Community Input

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Building Pathways

How do DOC’s provide and partner to open these paths?

• School• Jobs – Tech & non-tech• Business• Civic engagement & neighborhoods• Essential services (health, law, safety, gov)

ADOC Workshop 2013

Success Factors

• Community involvement & input– People, business, education, government, NGO

• Program quality• Marketing• Staff continuity• Reliable support (tech & financial)• Organization integration• Impact evaluation (with data)

ADOC Workshop 2013

Building Strong Networks

ADOC Workshop 2013

Developing partners

• Think large and small• Understand benefits to both & resource

constraints• Develop long term relationships – best for

both• Many opportunities besides hardware &

software

ADOC Workshop 2013

Developing partners

• Employee assistance: trainers and training design, technical and strategic assistance, marketing (local) ads), mentors, fundraising, construction (from walls to desks), wiring

• DOC’s as application testing and development centers. Also to help define product needs!

• Cautions: limit on staff resources or side track from participant needs

ADOC Workshop 2013

• Capacity building & Strategic investments• State Council on Digital Inclusion• Legal definition of digital inclusion• Regional network of computing centers• JusticeNet tech centers in courthouses• University evaluation & training help• Washington Law Help videos• Regional summits

ADOC Workshop 2013

Resource Tagging

Categories• Skill_Levels• Target_Population• Lab_Management• Program_Management• Outreach• Research_Evaluation• Languages

Program_Management• Community_Mapping• Community_Assessment• Curriculum_Design• Fundraising• Policies_and_Procedures• Staff_Job_Descriptions• Staff_Training• Strategic_Planning• Volunteer_Descriptions

ADOC Workshop 2013

We make a difference

ADOC Workshop 2013

Thank-you

ADOC Workshop 2013

• U.S. National Digital Inclusion Framework• Access Literacy Content Framework• Telecentre.org• City of Seattle Community Technology Program• Communities Connect Network• Pew Internet & American Life research• US NTIA Exploring the Digital Nation report• Connecting

people for development: Why public access ICTs matter 2013 research report

• IT Equity Project Management Tool

Resources