Demonstrating Digital:55 Kirkton Avenue

Date: 4th June 2015Winner, 2014 Connect ICT Awards- Connected Citizens

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Five year Vision

Digitally enabled staff

mature, easy to use and attractive online services

2016Digitally enabled staff

2018Fully mobile workforceMature, easy to use and attractive online services

2020Leading provider of digital care servicesCustomers and suppliers choose where and when to transact with us

Community empowerment

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Digital Demonstrator Project

Digitally enabled staff

mature, easy to use and attractive online services

• Joint initiative with Scottish Government

• High-rise solution for up to 138 families, including five temp furnished flats

• Wi-fi solution

• Replicable across portfolio and RSL sector

• Measured outcomes

• Project extended to 2016 – transactional services

The use of the internet personally or as a household has increased since the baseline study, with all tenants now having used the internet

Q4a. Which of these best describes how often you use the Internet / email?

Base: Baseline (same tenants to final) (22); Final (same tenants to baseline) (22), All final responses (34)All respondents

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

64%

9%

5%

5%

0%

18%

82%

64%

27%

9%

0%

0%

0%

100%

68%

26%

6%

0%

0%

0%

100%

Q4b. Which of these best describes how often overall your household uses the Internet / email (including yourself)?

HouseholdPersonal

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

68%

5%

5%

5%

0%

18%

82%

73%

18%

9%

0%

0%

0%

100%

74%

21%

6%

0%

0%

0%

100%

All final responses

Final (same tenants to baseline)

Baseline (same tenants to final)

Everyday

At least once per week

At least once per month

At least once every 3 months

Not often (i.e. less than every three months)

Never

Summary: Use

16-44 – 88%

Most tenants still use the internet for leisure purposes, however there is increased use of the internet for financial / household duties and out of necessity

Q9a. Do you or anyone in your household...?% yes

Use the internet/email for leisure purposes

Use the internet/email for financial and household duties e.g. checking bank statements and gas/electric

bills

Use social media websites, such as Facebook and Twitter

Use the internet/email for reporting repairs

Use the internet to look for information that interests you

Use the internet to communicate with people, including family and friends

Use the internet out of necessity, e.g. because you have to use it for school or work, or to apply or look for a

job?

None of these

0% 20% 40% 60% 80% 100%

100%

57%

71%

100%

100%

57%

0%

95%

73%

82%

91%

100%

91%

86%

0%

Final (same tenants to baseline) [22]Baseline (same tenants to final) [14]

No baseline comparison because question wording changed

Where household uses the internet (same tenants baseline to final)

16-44 – 88%

16-44 – 94%45+ – 65%

97%

71%

79%

85%

100%

94%

85%

0%

16-44 – 100%

All final responses (34)

More tenants have checked a variety of benefits online since taking part in the study, but less have checked their tax credits

Q29. Since taking part in the study, have you checked your entitlement online or claimed online for any of the following Benefits?

All respondents (same tenants baseline to final)

Jobseekers Allowance

Career's Allowance

Council Tax Reductions

Housing Benefit

Attendance Allowance

Disability Living Allowance (Child)

Employment and Support Allowance

Income Support (Can only check entitlement)

Pension Credit (Can only check entitlement)

Tax credits (Can only check entitlement)

Clothing grants (Can only check entitlement)

Free School Meals (Can only check entitlement)

None/Can't recall

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

5%

0%

0%

0%

0%

0%

0%

0%

0%

5%

0%

0%

91%

9%

0%

5%

9%

0%

0%

5%

0%

0%

0%

5%

5%

86%

Final (same tenants to baseline) [22]

Baseline (same tenants to final) [22]

- Since taking part

- Over the last year

16-44 – 18%9%

All final responses (34) Since taking part

3%

3%

9%

3%

0%

3%

0%

0%

0%

3%

85%

3%

Over three in five tenants have searched for a job online since the beginning of this study, and for 57% of these it was the first time they had ever done so

Q10a. Since the beginning of this study, have you or anyone in your household...? % yes

Searched for a job online

Created a CV online

Had a job interview

Gained employment by being online

None of these

0% 10%20%30%40%50%60%70%

62%

32%

32%

9%

38%

16-44 – 71%

16-44 – 47%No longer with study – 38%

57% of those that searched for a job online did so for the first time since the beginning of this study

73% of those that created a CV online did so for the first time

since the beginning of this study

All respondents: 34

Two thirds of tenants at the interim stage who said they had saved money since the study started believe they saved over £100, with a mean saving of £187

Less than £20

£20-£50

£50-£75

£75-£100

£100+

0% 10% 20% 30% 40% 50% 60% 70%

0%

12%

18%

6%

65%

Q6b. If yes, how much money do you think you have saved since the study started? Please give your best estimate. (Taken from interim study)

Where have saved money (17) (Interim study)

Mean savings = £187

70% of tenants would be willing to pay for an internet connection when the study completes, while 35% of them would find it difficult to cover the cost

Q38a. To what extent would you be willing to pay for an Internet connection once this study has completed?

A lot

To some extent

Not very much

Not at all

Don't know

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

41%

29%

6%

12%

12%

All respondents (34)

Very difficult

Fairly difficult

Not very difficult

Not at all difficult

Don' t know

Summary: Very/ fairly difficult

Summary: Not very/ not at all Difficult

0% 10% 20% 30% 40% 50% 60%

8%

27%

42%

12%

12%

35%

54%

Q38c. How difficult, if at all, would you find it to cover the cost of an Internet connection?

Where are willing to pay for internet connection (26)

45+ - 59%Had internet previously

– 50%

Didn’t have internet access before – 38%

Male – 19%16-44 – 18%

Not continued with study – 15%

I don’t use it

Can’t afford it

Contact with agencies has remained largely stable since the baseline study

Q28. Since taking part in the study, have you contacted the following agencies online or by e-mail?

All respondents (same tenants baseline to final)

Glasgow City Council - Education

Glasgow City Council - Other Departments

Department of Work and Pensions (DWP)

Jobcentre Plus

Jobs and Business Glasgow - Formerly Glasgow Regeneration

Agency (GRA)

NHS Greater Glasgow and Clyde

None/Can't recall

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

5%

9%

5%

5%

9%

0%

77%

9%

5%

5%

5%

5%

5%

82%

Final (same tenants to baseline) [22]

Baseline (same tenants to final) [22] - Since taking part

- Over the last year

6%

All final responses (34) Since taking part

6%

9%

3%

3%

79%

6%

Digital Demonstration