1 | Copyright © 2019 Tata Consultancy Services Limited

K Ananth Krishnan, EVP & CTO, TCS

Digital Future for Public Services

24 September 2019 TCS Oublic

2

Agenda

§ Context - Company, Business and Technology Landscape

§ Digital Government: Today and in the Future

§ Ecosystems – Ideas to Execution

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The Tata Group – A Global Footprint, across Industry Segments

Sectors • Airline• Auto• Beverages• Chemicals• Comm• Finance• Infrastructure• Insurance• Power• Realty• Retail• Software• Steel• Watches,

Jewellery…

EuropeIndian HotelsJaguar Land RoverTata CapitalTata Chemicals EuropeTata CommunicationsTCSTata ElxsiTata Global BeveragesTata Interactive SystemsTata LimitedTata Motors Eu Tech CentreTata Steel EuropeTata TechTitanXTKM Global GmbH

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TCS is a global IT services, consulting and business solutions leader partnering with

the world’s leading businesses in their transformational journeys

$20.09 BN Revenue FY 19

$6 BN Revenue from digital

Among the Top 10 Global IT Service Providers

900+ Clients* 46 countries

183 Solution Centers in 19 countries

12+ Industry Segments

438,000+Employees 147 nationalities

150,000+ Women employees

* Revenue > US$1 Million

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Tailor/Mass CustomizeEmbrace Risk

Leverage EcosystemsCreate Exponential Value

The Business World is at 4.0

ABUNDANCE

INTELLIGENT

AGILEAUTOMATED

CLOUD

1st 2nd 3rd 4th

Mechanization, water power, steam power

Mass production, assembly line,

electricity

Computer and automation

Cyber Physical Systems

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ComputeN/W and

CommsWellness Material

ScienceAgricult

ureTranspor

tationBlockcha

inCyber

Security Energy Work IoT Robotics Experience Data Finance

Computer

Architecture

Skilling Digital Platform AI

Computing GPUs Mesh

Conversational

UI

Big Data-

Analytics

Wallets Microservices

Virtual Learning Social Deep

Learning

Holographic

Computing

Neuromorphic 5G Rejuven

ationGenomic

s3-D

Printing

PrecisionAgricul

ture

Autonomous

Vehicles Level 4

Crypto-Assets

Software

defined Security

Renewable

Energy

Energy Storage

Collaboration IoT UAV Virtual

Reality

Augmented

Reality

Data Monetiz

ation

Algorithmic

TradingAPI Adaptive

Learning Mobile Machine Learning

Affective Computi

ng

DNA Computi

ng

Brain Comput

er Interfac

e

Tissue-engineer

ing

Genetic Engineer

ing

4-D Printing

Vertical Farming

High Speed

Transport

Smart Contract

s

Adaptive Security

Energy Internet

Energy Harvesti

ng

On-demand Workfor

ce

IoTPlatform

sSwarm Accesibil

ityMixed Reality

Data Ecosyste

m

Containers Cloud

Natural Languag

e Processi

ngQuantumComp

uting

Photonic Computi

ngLi-Fi

PrecisionMedici

ne

Nano Sensors

2-d Materals

In Vitro Meat

Space Tech

Crypto Security

Nuclear Fusion

Wireless Transmi

ssion

Cyber Physical Systems

Smart Dust

Holography

Volumetric

Displays

DNA Storage

Serverless

Neural Network

Edge Computi

ng

Reconfigurable

Computing

Tactile Internet Biochips

3D Bioprinti

ng

Material Informat

ics

Aquaculture

Nano Robotics

Light Field

Display

Virtual Retinal Display

Reinforcement

Learning

HealthyLifeExtension Circular Economy Sharing Economy Gig Economy Urbanization Self and Social

Awareness Technology Ethics Privacy Cyber Terrorism

A Periodic Table of Trends that Matter Digital Exponentials 2019

> 109

> 108

> 107

> 106

> 105

Consumer

Impact (# of people)

Enterprise

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Technologies to Watch

AI Intelligence to• Customer Engagement• Workforce Amplification• Analytics & Insights for

Decision Support• Planning, Scheduling &

Optimization• Process Automation

IoTConnecting• Products• Assets• Workforce• Supply Chain• Smart Cities• Smart Services

5GFaster, Responsive connectivity• Mission critical

Communication• Immersive Experiences• Remote surgery• Autonomous Vehicles• Better IoT Applications

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Click to edit Master title stylePublic Services – Today and Tomorrow

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Citizen Identity Today: India Passports

Process Automation

Business Operations

24*7 Tech Operations

24*7 Security Operations

Change Management

Citizen Info Services

Service Delivery

Governance • Digital and mobile Governance • Predictive and Preventive Operations • Multi Tier Security by design,• Agile Way of working • Accelerated and error-free operations• Cloud and On Premise hosting• Global Customer Services Desk • Unified Command Centre • Automated deployment operations• Enhanced Citizen Experience

1 Million+ Passports per month150,000 citizens serviced daily99.5% Customer Satisfaction1-2 Days – Express Passports

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• Authentication & Data Management • Federated Identity to businesses • Information Portals • Secure file sharing

* 5.4 million citizens * 200+ active services * 1 Million

authentication per quarter

• 99.02% Customer Satisfaction

• UK IT Industry Award * Holyrood CONNECT ICT Award

* Scottish Transport Award

Federated Identity Services Provider

Future - Citizen Identity

Solution

Outcomes

Biometric Passports

Federated identity

Paperless identification

Issues to be resolved:

• Data Privacy

• Access to multiple data bases

• Cyber security

• Trust in govt departments and processes

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• Patient referral• Registration at

Hospital• Preliminary

Diagnosis & Investigations

• Admission• Preauthorisation

Process• Surgery &

discharge• Claim Processing• Patient Follow up

Treatment• Grievance

redressal• Telemedicine

Healthcare Today – Aarogyasri

Patient Records BPL Data Medicines

Inventory Patient’s Feedback Financial Data

NW Doctors

Insurance Doctors

TrustTrust Doctors Banks Citizens

Bed Capacity

Health Camps Data Inventory

Follow UpNetwork Hospital

Preauthorization

AdmissionVerification

Monitoring Claim Processing

BillingDiagnosis

Trust Administration /Insurance Company

PaymentsClaims

Aarogya-Mithras

Treatment

Patient Entry

1.PHCs/ CHCs

2.Area Hospital

3.Dist Hospitals

4.Direct

5.Health Camps

6.Accident Sites

7.CM Camp Office

8.Call Center (104)

Treated Patient

Registration

Aarogyasri MIS Aarogyasri Service Intelligence

TCS Internal

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Healthcare – Future Focus: Wellness and Inclusion

Digital Library of PWD

• Easy conversion from Multiple formats

• Millions of online resources

• Single platform for multiple producers and consumers of PWD content

SHINE Seniors

• Remote care for Ageing in place

• Non-intrusive motoring through sensors

• Prompt intervention from support services

Metagenomics

• Metagenomics Biomarkers for early stage sub clinical disease detection/ metabolic and genetic disorders/preterm delivery

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Click to edit Master title styleEcosystems

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Future Ecosystem: Data Marketplaces

§ Monetization of internal data by an enterprise by democratizing data across all stakeholders and creating an internal data marketplace. Monetization may involve fusion of internal and external (“alt data”) data sets

§ Data Marketplace for an ecosystem of stakeholders, interacting for services or commodity e.g. fish, mortgages, logistics

§ Commercialization of data by different business entities (inter company buying & selling of data) through price discovery mechanisms

Platform Provider

Individual

Organization

Data Owner

Data Provider/Broker

Data Consumer

Shares Needs; Post Bids; Searches for Data

Provides Data &

ServicesProvides Opt-In / Needs / Valuation

Shares Data /Posts Offers /

Searches Needs

Data/Posts Offers/ Searches for Needs

Provides Consumer Needs

Value Added Service Provider

(VASP)

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Research Areas• Behavioral, Social & Business Sc• Computing Foundations• Computing Systems

TCS’ Co-Innovation Network (COIN)TM

EIRs Venture Capitalists

Startups

AcademicInstitutions

Faculty

Projects IndustryBodies

Consultants

AlliancePartners

Academia

Digital Governments

TCSResearch

& Innovation

Emerging Technologies

Larger Ecosystem

COINTM Emerging Tech• 300+ VCs• 120+ VC Firms • 1,800+ Startups

COINTM Academic• 60+ Universities• 90+ Professors• 40+ Live Proposals

• Cyber Security Foundations• Data and Decision Sciences• Deep Learning & AI• Embedded Systems and

Robotics• Life Sciences• Media & Advertising• Physical Sciences• Software and Systems

Services

Collaborative Ecosystems: Ideas to Execution

Imperial College

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Summary

§ Context - Company, Business and Technology Landscape

§ Digital Government: Today and in the Future

§ Ecosystems – Ideas to Execution

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Click to edit Master title styleThank You!