digital discovery … · digital discovery solutions 1. we knew that to be successful we would need...

Digital DiscoveryDigital DiscoveryA partnership journey

Honor Oak Community Centre

Digital DiscoveryDigital DiscoveryA partnership journey


Digital Discovery

o Hocca wanted to provide additional services to local people – particularly to those over 55

o Just Older Youth (JOY) had requests from members for computer classesfor computer classes

o The Centre has a properly equipped ICT Suite which sadly had been little used in recent years

� . . . And so a beneficial partnership was born


Hocca wanted to provide additional services to particularly to those over 55

Just Older Youth (JOY) had requests from members

The Centre has a properly equipped ICT Suite –which sadly had been little used in recent years

. . . And so a beneficial partnership was born


Digital Discovery

Challenges

1. Developing a programme that would attract people

2. Identifying a good facilitator2. Identifying a good facilitator

3. Recruiting volunteers to support learning

4. Checking and updating IT systems


Developing a programme that would attract people

Identifying a good facilitatorIdentifying a good facilitator

Recruiting volunteers to support learning

Checking and updating IT systems


Digital DiscoverySolutions

1. We knew that to be successful we would need to demonstrate something people would than something they should

� Many of those who could benefit from learning how to use digital technology have friends and family living far away. Many of those who could benefit from learning how to use digital technology have friends and family living far away. Getting to see them was often difficult for reasons of cost or mobility.

� Skyping offers a tempting alternative demonstrations

People quickly realised the benefits of free skyping


We knew that to be successful we would need to demonstrate something people would want to do - rather

should do

Many of those who could benefit from learning how to use digital technology have friends and family living far away. Many of those who could benefit from learning how to use digital technology have friends and family living far away. Getting to see them was often difficult for reasons of cost

Skyping offers a tempting alternative – so we arranged

People quickly realised the benefits of free skyping



1. Finding a facilitator and developing a programme

� Fortunately we recruited an experienced facilitator (Pinky) who understood the challenges: she developed a programme to engage and enliven a programme to engage and enliven

� Sessions were loosely structured usually involving selfdirected learning utilising Learn My Way support and a short topical teach

Those attending - many with little digital experience or confidence - quickly engaged


Finding a facilitator and developing a programme

Fortunately we recruited an experienced facilitator who understood the challenges: she developed

a programme to engage and enliven a programme to engage and enliven

Sessions were loosely structured usually involving self-Learn My Way with 1-on-1

support and a short topical teach-in

any with little digital experience or


Digital Discovery

Honor Oak Community CentreHonor Oak Community Centre


1. Recruiting volunteers to support

� We placed our volunteer opportunities with Team London, Hands on London and VCL

� Over the last year we have attracted volunteers who kindly provide patient, 1-on

We currently have three regular volunteers giving their time and skills – so there is plenty of support for all attending

Let’s have a cheer for Claudette, Helen and Vivienne


Recruiting volunteers to support learners

We placed our volunteer opportunities with Team London, Hands on London and VCL

Over the last year we have attracted volunteers who on-1 support

We currently have three regular volunteers giving their time so there is plenty of support for all attending –

Let’s have a cheer for Claudette, Helen and Vivienne



1. Checking and updating IT systems

� We were fairly sure that our equipment, although now dated, was basically OK.

� Lewisham Homes “IT crowd” kindly gave the system the once over and made a few minor recommendations

� Recommendations implemented

We have a fully functioning, wi

Thank you Lewisham Homes and their “IT crowd”


Checking and updating IT systems

We were fairly sure that our equipment, although now

Lewisham Homes “IT crowd” kindly gave the system the once over and made a few minor recommendations

Recommendations implemented

wi-fi connected suite of laptops

Thank you Lewisham Homes and their “IT crowd”


Digital Discovery

The outcomes - Over the nine months of the project,

�22 women and seven men participated

�Of those 29 individual attendees, 21 were retired

�The primary reason for attending was to �The primary reason for attending was to understanding and use of home technology

� . . . followed by wanting to get the best out of their

mobile phone

�Some have now become regular


Over the nine months of the project,

22 women and seven men participated

Of those 29 individual attendees, 21 were retired

The primary reason for attending was to get a better The primary reason for attending was to get a better

understanding and use of home technology

wanting to get the best out of their

Some have now become regular Skypers


Digital Discovery

The outcomes -

�Some are now accessing the internet to shop, be it one-off purchases or weekly groceries helpful when the weather is like todayhelpful when the weather is like today

�Several completed an on-line Survey Monkey poll about the course – a novelty for us too!

�Others have bought their own PCs, tablets or upgraded to a Smart phones


Some are now accessing the internet to shop, be it off purchases or weekly groceries – particularly

helpful when the weather is like todayhelpful when the weather is like today

line Survey Monkey poll a novelty for us too!

Others have bought their own PCs, tablets or upgraded to a Smart phones


Digital DiscoveryLessons learned

1. Remember: its about the people

2. Keep focussed on the outcomes

3. Liaise regularly with your partners3. Liaise regularly with your partners

4. Don’t forget the project’s supporters

Thank you Telegraph Hill Assembly for supporting

Digital Discovery

– JOY and Hocca


people

Keep focussed on the outcomes

Liaise regularly with your partnersLiaise regularly with your partners

Don’t forget the project’s supporters

Thank you Telegraph Hill Assembly for supporting

JOY and Hocca


Digital Discovery

And now?

Digital Discovery is continuing

Because there is still a demand

This has been possible with the support of HoccaThis has been possible with the support of Hocca

But more importantly because our

Dedicated and generous

Volunteers are making it possible

Thank you


Digital Discovery is continuing

Because there is still a demand

This has been possible with the support of HoccaThis has been possible with the support of Hocca

But more importantly because our

Volunteers are making it possible

Thank you


digital discovery … · digital discovery solutions 1. we knew that to be successful we would need...

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