HSSE  Interna+onal  

 

2015  

DIGITAL  AFTERLIFE  AND  DIGITAL  LEGACY  Agnieszka  Maria  Walorska  Founder  and  Managing  Director,  CREATIVE  CONSTRUCTION  HEROES  

3  BILLION  INTERNET  USERS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  2  

2  BILLION  SOCIAL  MEDIA  USERS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  3  

1.4  BILLION  FACEBOOK  USERS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  4  

10.000  FACEBOOK  USERS  DIE  EVERY  DAY  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  5  

Source:  www.inflexwetrust.com  

1  IN  30  ACCOUNTS  BELONG  TO  A  DEAD  PERSON  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  6  

IF  FACEBOOK  KEEPS  GROWING  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  7  

IF  FACEBOOK  STOPS  GROWING  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  8  

THAT´S  ME  IN  50  YEARS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  9  

WHAT  IF  I  DIE  TOMORROW?  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  10  

Source:  hYp://www.toplessrobot.com/2011/08/heres_a_comic_death_thats_a_real_spoiler.php  

WHAT  HAPPENS  TO  OUR  ACCOUNTS  AFTER  WE  PASS  AWAY?  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  11  

PHYSICAL  DEATH  =  DIGITAL  DEATH?  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  12  

Source:  hYp://www.seo-­‐i.co.uk/blog/  

WHY  SHOULD  I  CARE?  I’M  DEAD  ANYWAY.  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  13  

SURVIVING  PARENTS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  14  

WHAT  HAPPENS  WITH  MY  ACCOUNTS?  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  15  

LOGIN  DATA  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  16  

JUST  DELETE  EVERYTHING?  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  17  

MEMORIAL-­‐MODE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  18  

JUST  LEAVE  IT  AS  IT  IS?  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  19  

PRIVACY  CONCERNS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  20  

FIGHTS  WITHIN  THE  FAMILY  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  21  

I‘D  RATHER  TAKE  CARE  OF  IT  MYSELF  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  22  

FACEBOOK:  LEGACY  CONTACT  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  23  

GOOGLE:  INACTIVE  ACCOUNT  MANAGER  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  24  

CAN’T  LOGIN  INTO  GOOGLE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  25  

CAN’T  LOGIN  INTO  GOOGLE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  26  

CAN’T  LOGIN  INTO  GOOGLE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  27  

WHAT  HAPPENS  WITH  ALL  THE  OTHER  ACCOUNTS?  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  28  

SECURESAFE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  29  

PERPETU  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  30  

NETARIUS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  31  

MYWONDERFULLIFE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  32  

MANY  DIFFERENT  APPROACHES  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  33  

DIFFICULT  SUBJECT  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  34  

Source:  Dennis  Skley  –  „Unverständnis  ...“  (on  Flickr)  

LACK  OF  KNOWLEDGE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  35  

Source:  Georgi  C  –  „White  dream  (2/2)“  (on  Flickr)  

?

EVERYTHING  SEEMS  INCORRECT  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  36  

Source:  hYp://www.lazygamer.net/esports/why-­‐esports-­‐coverage-­‐in-­‐south-­‐africa-­‐sucks/)  

USER  TESTS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  37  

USER  TESTS?  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  38  

ITERATIVE  PROCESS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  39  

A/B-­‐TESTING  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  40  

SENSITIVE  DATA  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  41  

WRONG  TIMING  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  42  

WRONG  RECIPIENT  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  43  

IS  THE  PERSON  REALLY  DEAD?  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  44  

LIFETIME  OF  LEGACY  PROVIDERS  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  45  

NEED  FOR  STANDARDIZATION  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  46  

NEED  FOR  SIMPLIFICATION  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  47  

INCREASING  RELEVANCE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  48  

INCREASING  RELEVANCE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  49  

INCREASING  RELEVANCE  

26-­‐30  July  2015   3rd  InternaKonal  Conference  on  The  Human  Side  of  Service  Engineering  50  

 

HSSE  Interna+onal  

 

2015  

THANK  YOU  

Agnieszka M. Walorska agnieszka@creativeconstruction.de

Phone: +49 (0)30 / 4004 1922 www.creativeconstruction.de