Christian.Rupp@bka.gv.at

デジタルオーストリア

Digital Austria = best practice in eGovernment and eHealth

Christian Rupp クリスチャン ルップFederal Executive Secretary for eGovernment Austria電子政府事務局長Spokesperson of the Federal Platform Digital Austriaプラットフォーム デジタルオーストリア スポークスマンAustrian Federal Chancellery – Republic of Austriaオーストリア共和国連邦首相府 オーストリア共和国

Christian.Rupp@bka.gv.at

デジタルオーストリアSurprisingly Ingenious

Christian.Rupp@bka.gv.at

デジタルオーストリア

Social Media

Green IT

Cyber Security

SmartphoneTabletApps

Cloud Computing

Shared Service

Facebook Twitter

mobile broadbandWeb 2.0

Wiki

Collaboration

Blogs

Semantic Web

Location based Services Smart GridSmart Meter

Public Cloud

Augmented RealityPrivate Cloud

Participation

Standardization

Ambient Assisted Livingcritical infrastructure

CERTGovCERT

Virtualization

Centralization

HTML5eLearning/eSkills

Video

Youtube

Social EngineeringOpen Data/Gov

ICT is changing our live and work

Christian.Rupp@bka.gv.at

デジタルオーストリア

G2G

G2B G2C

target oriented portals – live situations – user languageOpen Government Data - eDemocracy

Change Management – political will to change – organization+legal

Infrastructure, eID, eSig, Security

Marketing, eSkills

„ICT in the public sector is like a large vessel –it needs clear decisions quite ahead before real movement can be planned!“

Critical Sucess Factors (CSF)

@

Christian.Rupp@bka.gv.at

デジタルオーストリア

eGovernmentInnovation Centre

(EGIZ)

eGovernmentTrainingsCentre

FEDERAL PLATFORM DIGITAL AUSTRIA

SpokespersonFederal CIOManagement

Cyber SecurityStrategy Council

Digital AgendaAdvisory Council

AustrianGovernment

Federal ICT BoardCIO‘s Federal Ministries

Local ICT BoardCIO‘s Regions/Provinces

WorkgroupsAdministration/Academic/Industry

Federal Ministries, National Governments, Assoziation ofCities and Municipalities, Social Security Agency, ChamberOrganizations (Commerce, Industry, Notariers, Lawyers,

Medical and Pharmacist)

CSF = coordination

Christian.Rupp@bka.gv.at

デジタルオーストリア

www.evo-tech.eu

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www.northland-pro.com

www.igm-group.comwww.robotchallenge.org

TU-Vienna: Archie 2009

www.tu-austria.at

IoT + industry 4.0 need eGov

Christian.Rupp@bka.gv.at

デジタルオーストリアeHealth + ELGA

• Comprehensive services for people who are insured, contract partners, employers and pharmaceutical companies

• Application forms (e.g., for retirement, child care allowances, etc.)

• Health services statement (LIVE): You can look up and print your personal statement of health services that you have utilized online.

• Standard personal retirement account (ePK): retirement account which contains information on all the contributions from the insured periods.

• eMedication and Prescription fee account

• Social insurance data sheet: information on the periods of time that the citizen was insured

• Electronic Health Record DatabaseMDES medical data exchange solution

Christian.Rupp@bka.gv.at

デジタルオーストリア

• HELP.gv.at

• Personalized life situational services

• single sign on - myHELP

• 200 life situations, > 350 online procedures,

• >1000 forms, fees, deadlines, authority finder

• per month >1,5 mio visitors, >4,5 mio pages

• accessibility - sign language

• smartphones, multimedia pillars, digital TV

• since 1997 - first eGov portal in Europe

• Winner eEurope Award EU Commission 2003

one-stop-shop

Christian.Rupp@bka.gv.at

デジタルオーストリア

Austria SwitzerlandGermany

Sweden Great Britain USA

eGovernment usage 2013

Christian.Rupp@bka.gv.at

デジタルオーストリアeIDentity + eSIGnature = it‘s me

• >200 online procedures

• business registration, criminal record certificate

• tax online, social security, signing documents

• electronic health record (ELGA)

• eDelivers (officially / private), eSafe, MyGov

• ……..easy, secure, free

• mobile phone signature (since 2009)

• smart cards (since 2003):

• health insurance cards: 100 % coverage, activation free of charge for citizens

• official’s service card

• certification service provider signature cards

• student service cards, …

Christian.Rupp@bka.gv.at

デジタルオーストリアInteroperability across Europe and …

11 |

EU electronic identification and trust services (eIDAS) regulation

Christian.Rupp@bka.gv.at

デジタルオーストリア

• first eGovernment law in Europe

• entered into force on 1st March 2004designed especially for the electronic communication between citizens and the business world with and between public administrations

• considers Data Protection Act 2002

defines terms and rules

identity and authenticity

citizen card function , mobile phone signature

source identification number

unique identification in data files

sector-specific personal identifiers

official electronic signatures

citizen card use in private sector

electronic delivery

eGovernment Act = legal basis

Christian.Rupp@bka.gv.at

デジタルオーストリア

• since 2002 all communities recording the residence data of persons living in Austria online via the internet

•possible to obtain a complete list of all residence of a person in Austria by one mouse-click

• linked with the eRegister of Buildings and Dwellings as well as the eRegister of Addresses

• ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically

•basis for many tasks of the public administration: electronic register, intergovernmental equalization, the population census, the citizen card function, mobile phone signature

• commercial register, land register, real estate database, company register, driving license register, weapons register

Central Residence Register

Christian.Rupp@bka.gv.at

デジタルオーストリアeBackoffice = efficiency

• paper ≠ original

• paper and processtime reduction

• document management / cloud

• Changemanagement / Teleworking

• PM-SAP, HV-SAP

• Civil servants and Organization Directory

• Digital archiv

• Travelmanagement

• eShop (eProcurement)

• ICT Consolidation Act (CMS, eInvoicing, Federal Computer Center)

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Christian.Rupp@bka.gv.at

デジタルオーストリア

electronic process of Law making / Law information system:

• electronic workflow for producing legal texts beginning with the draft bill and ending with the ePublication of the Federal Law Gazette (e.g. law, regulation, announcement, treaty)

• Official publication of the Austrian Federal Law Gazette in the Internet since 1997 - Decisions of the Administrative Court, the Constitutional Court and of the courts of ordinary jurisdiction (Supreme Court, Provincial Courts of Appeals, Provincial Courts, District Courts), Tribunals, commissions (e.g., Independent Federal Asylum Board, Environmental Senate, Data Protection Commission), abbreviation list of legal norms of the Administrative Court

• Free of charge - www.ris.bka.gv.at

• Winner UN Public Service Award 2007

eLAW = transparency

Christian.Rupp@bka.gv.at

デジタルオーストリアCloud + Cyber Security = eSkills

ENISA Good Practice Guide for Governmental clouds

(2013)

Christian.Rupp@bka.gv.at

デジタルオーストリアOpen Data + eDemocracy = mGovD

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Christian.Rupp@bka.gv.at

デジタルオーストリア

• 30% Computer / ServerSoftware / Technical

• 70% Leadership,Organisation,Access,Learning,Support,Security,Re-Engineering of Business Processes

CC BY-SA 3.: old wiksource logo

Food for thought…

Christian.Rupp@bka.gv.at

デジタルオーストリアJapan Austria IT business

Christian.Rupp@bka.gv.at

デジタルオーストリアInnovation = StartUp = Austria

Christian.Rupp@bka.gv.at

デジタルオーストリア

eGovernment + eHealth電子政府 + eヘルスMade in Austriaオーストリアで行われました

Christian.Rupp@bka.gv.at

www.twitter.com/ruppchristianwww.facebook.com/ruppchristianwww.linkedin.com/in/christianruppwww.xing.to/christianruppplus.google.com/+ChristianRupp007

www.digital.austria.gv.at