digital applications services -...
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1 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DIGITAL APPLICATIONS SERVICESA HOLISTIC APPROACH TO DIGITAL TRANSFORMATION
Anand Birje – Corporate Vice President, HCL
2 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL HAS UNPARALLELED HERITAGE IN ENGINEERING BUSINESS CRITICAL PLATFORMS
IF YOU HAVE EVER
BOOKED AN AIRLINE TICKET ON A RESERVATION PLATFORM
CALLED FOR SUPPORT FROM YOUR CAR’S TELEMATICS SYSTEM
CONSULTED YOUR DOCTOR ON A CONNECTED HEALTH PLATFORM
ENJOYED THE FLAWLESS EXPERIENCE OF A GAMING CONSOLE
ORDERED A HAMBURGER ONLINE
BOOKED EVENT TICKETS AND SELECTED THE BEST SEATS
GAINED REAL TIME VISIBILITY INTO A GLOBAL FLEET OF VEHICLES
CONFIGURED AND BOUGHT INSURANCE THROUGH MOBILE
WITHDRAWN MONEY FROM A SECURE ATM OR TRANSFERREDMONEY ABROAD USING AN ONLINE SERVICE
ENGINEERED
BY HCL…THEN YOU HAVE BEEN TOUCHED BY A PLATFORM
Leading Technology solution provider to
Aviation Industry
Largest Wireless communication
service provider in the U.S.
A Swiss multinational and
leading Healthcare company
Leading company in Gaming Industry
One of the world's largest fast food restaurant chain
One of the American global entertainment
company
Leading Transportation
Service provider
One of the F500 Financial Services
company
Leading self-service kiosks manufacturer
3 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
WHAT DOES DIGITAL TRANSFORMATIONMEAN TO THE 21ST CENTURY ENTERPRISE?
Better Customer
Experience
Lean & Efficient Business
BusinessAgility &Speed
ImprovedBusiness
Outcomes
BetterEcosystemLeverage
4 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DIGITAL TRANSFORMATION JOURNEYS ARE COMPLEXAND ARE POWERED BY TECHNOLOGY TRANSFORMATION
OrganizationalCulture
Customer Experience
BusinessProcess
Security &GRC
Partner Ecosystem
ManagementCommitment
DigitalTechnology
5 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
THE CURRENT STATE OF DIGITAL TECHNOLOGY CAN BE DEFINED AS A DIGITAL TECHNOLOGY FOOTPRINT
Digital Natives
Digital Aspirants
What were they graded
on:
Standardization of
architectures
Consistency in
leverage
Clarity in roadmap
6 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DIGITALLY FOCUSED ORGANIZATIONSHAVE A DIFFERENT TECHNOLOGY FOOTPRINT
Apps / Digital Platforms
Data Devices
ConnectedEnterprise
Traditional Technology Footprint Digital Technology Footprint
Security & Governance
IT Infrastructure
Enabling Applications
Industry Applications
BackendApplications
User Facing Applications
Business
Partners
Customer
IAM
Application Access Control, GRC
Firewalls, IDS/IPS etc.
IT
7 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL HAS RE-CATEGORIZED ITS APPLICATIONS BUSINESS TO MEET THIS NEW DEMAND
HCL Application Division Strategic Levers
Digital & Analytics Practice
Focused Digital and Analytics Org: Focus on Design Thinking,
Digital Platform & App Development, App Modernization and
Advanced Business Analytics
ASM Delivered on award-winning Automation Platform – DRYiCE™
which simplifies operations and increases business speed
Packaged Apps on Cloud
Strong end-to-end cloud services
“Cloud Partnerships” with SAP, Oracle, MS, Infor
PowerObjects Acquisition
8 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
THE DIGITAL TECHNOLOGY FOOTPRINT ADDRESSES TYPICAL PRESSURE POINTS
Apps / Digital Platforms
Data Devices
ConnectedEnterprise
Security & Governance
How do we take an idea to market in the shortest possible time?
How do we monetize device and sensor data?
How do I mitigate the risk and hazards associated with Digital exposure?
How do I create and leverage a vibrant and connected ecosystem of users, partners and customers?
How do we decrease our legacy footprint and cost; while improving support for our new initiatives?
How do I maximize my leverage of the cloud while maintaining cost, quality and performance?
How do make the insight derived from all my data; the backbone of my digital business?
9 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL’S DIGITAL TRANSFORMATION PRACTICESPECIFICALLY TARGETS THESE PRESSURE POINTS
Asset Value Chain User Value Chain
DevOps, Autonomics & Orchestration
Design Thinking
Modern App Development
Cloud & Security
Digital Technology Footprint (DTF)Transformation Program Management
Digital Experience Re-imagination
Digital Platform & Application Re/Engineering
Digital Foundation Transformation
Digital Ready Operations Transformation & Management
Dev
ices
Big
Dat
a A
nal
ytic
sData Integration
Device Integration
10 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DETAILED DIGITAL TRANSFORMATION PRACTICESERVICE CATALOGUE
DTF Transformation Program Management
Digital Experience Re-imagination
Digital Platform & Application Re/Engineering
Digital Foundation Transformation
Digital Ready Operations Transformation & Management
DevicesBig Data Analytics
Digital Advisory
Transition & Program Management
Enterprise Architecture Consulting
Governance & Reporting
Big Data Lake
Data Clean-up
Data Transformation
Data Analytics
Visualization & Integration
Devices & Sensors
IOT Infrastructure & Data Acquisition
Data Analytics & Transformation
Enterprise Integration
Visualization & Insight
Design Thinking
Business Process Re-imagination
UX/ CX Strategy
Platform Engineering
API Mgmt. & IntegrationMicro-Services Development
Marketing As a Service
Innovation Labs
Modern Application Dev.
Content and Commerce
Cloud Consulting & Assessment
Cloud Migration & Engineering
Cloud Orchestration
GRC Services
IT Security Transformation
SAAS/ERP on Cloud
DRYiCE Autonomics & Orchestration
Next Generation Data Center Services
Digital Workplace Services Service Orchestration Digital-Ready SecurityAutomated Cloud Operations
Hiring & Training
11 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DIGITAL TRANSFORMATION PRACTICE DESIGN THINKING, USER EXPERIENCE& PROCESS TRANSFORMATION
150+ Talent hired from leading Creative and Digital Transformation Agencies around the world
Led by Jaco Van Eden; previously Digital Transformation Principal at Deloitte Digital
Proven Best-in-class, User-centric and persona-based design methodologies for digital transformation
Full-Lifecycle service from Business Process Consulting, Design and Prototype
Key Digital Transformation Customers
IN-HOUSE DIGITAL AGENCY
FOCUSING ON USER EXPERIENCE
AND BUSINESS PROCESS
TRANSFORMATION LED BY A
DESIGN-THINKING AND USER-
PERSONA BASED APPROACH.
Rated as leaders in Digital Transformation by: Leading American manufacturer of
cosmetics
Leading professional football club
Large Oilfield Services &
Equipment provider
12 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
FROM TRANSACTIONAL TO INTUITIVE ROLE-BASED USER EXPERIENCES WITH “123 DESIGN” AT THE CORE OF DIGITAL TRANFORMATION
13 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DIGITAL TRANSFORMATION PRACTICE –DIGITAL PLATFORM & APPLICATION RE/ENGINEERING
$600M Revenues enabled across 200+ customers delivered by 8000+ engineers, architects and consultants
Genesis in Silicon-valley web-API startup acquired in late 2000s
Core Services Offered: Digital Marketing, Digital Commerce, Modern AD and Platform Engineering
Downstream org to BEYONDigital to enable Modern App Architectures and First-build / POC
Key Digital Application and Platform Customers
CUTTING EDGE, OMNI CHANNEL
APPLICATION ENGINEERING PRACTICE
WITH FOCUS ON RAPID AGILE
DEVELOPMENT, CLOUD-FIRST, API
First AND MICRO-SERVICES BASED
DIGITAL ENGAGEMENT PLATFORMS.
MODERN APPLICATIONS PRACTICE
Rated as leaders by:
Leading American
manufacturer of cosmetics
Leading manufactuer of frieght rail road
network
Leading German based
Telecommunication Provider
One of the world's largest
fast food restaurant chain
14 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
BusinessAnalyticsServices
DIGITAL TRANSFORMATION PRACTICE –BIG DATA & ANALYTICS SERVICES
$200M+ Revenues enabled across 150+ customers delivered by 3000+ consultants
Big Data, Data Visualization and Analytics/Data Scientists in US, Europe, India
Powerful integrated Analytics proposition with Enterprise Intelligence Hub
Backbone of Digital Transformation practice; working closely with BEYONDigital and Modern Applications teams
Key Business Analytics and Data Customers
Rated as leaders in Data Services by:
One of the world's largest
fast food restaurant chain
Leading Swiss global Financial
services company
One of the F500 Financial services
company
Large Pharmaceutical
company
15 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
FOR MODERN APPLICATION DEVELOPMENT
SmartDev ExpMon AppMon SmartBuild SmartTestiDesign SmartRelease ITPA Optibot OpsML iTransform CockPit MyXalytics iMigrate
powered by
Partner Ecosystem:
Design Develop Build Test Release Manage
Satori KI
+ More....
Strategy
MORE THAN 500 SOFTWARE DEV AND TEST ENGINEERS TRAINED
DRYICE FOR AD ACTIVE IN 30+ ENGAGEMENTS
AVERAGE OF 40% EFFORT SAVINGS USING SMARTBUILD & SMARTTEST
16 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
POWERING MODERN AD IN DEVOPS MODE
CaptureRequirements
Plan Portfolio
Create anarchitecture
Initiatedesigning
Startdevelopment
Build the infra
Test the Developed Application
Release the Developed Application
Manage
ContinuousDelivery
ContinuousIntegration
ContinuousTesting
ContinuousDevelopment
Operate
ContinuousDelivery
Office
Readiness
SmartBuildSmartTestSmartRelease
17 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
CASE STUDIES
18 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DIGITALLY POWERING A UNIQUE FAN EXPERIENCE
DURING THE MATCH | EVENT AFTER THE MATCH | LOYALTY
BUYSHIRT
To: Jacob Turner
From: Man UtdSubject: Your 5
Congratulations!
19 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
POWERING REAL DIGITAL OUTCOMES FOR THE UNCARRIER
DISRUPTIVE BUSINESS STRATEGY POWERED BY DIGITAL PLATFORMS & TECHNOLOGY
HCL ENGINEERED DIGITAL BUSINESS PLATFORM IN DEVOPSMODE, WHICH PROVIDED THE CUSTOMER TO LAUNCH
DISRUPTIVE SERVICES WITH SPEED
LEGACY SYSTEMS WERE MODERNIZED AND API’S WERE USED TO INTEGRATE SYSTEMS, PARTNERS & USERS TO CREATE POWERFUL
DIGITAL ENGAGEMENT ACROSS THE ECOSYSTEM
CUSTOMER EXPERIENCE TRANSFORMATION WAS ACHIEVED THROUGH ADVANCED ANALYTICS ON LARGE-SCALE BIG
DATA LAKE AND PERSONA BASED UX DESIGN
20 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
CHARTING THE COURSE TO A DIGITAL FUTUREFOR A LARGE RAILWAY COMPANY
HCL HELPED BUILD MODERNIZED TRANSPORTATION ON A DIGITAL TECH PLATFORM
CUSTOMIZED LEGACY MODERNIZATION & INTEGRATION FRAMEWORK TO ALLOW LEGACY & DIGITAL TO CO-EXIST & INTEGRATE
FLEXIBLE & COMPOSABLE PLATFORM APPROACH WITH SERVICE CATALOG & COMPLEX EVENT PROCESSING
ORGANIZATION SILOS BROKEN WITH DEVOPS MATURITY MODEL SPECIFIC TO ENVIRONMENT AND CULTURE
BUSINESS TRANSFORMED BY A DIGITAL TECH PLATFORM PROVIDING REAL-TIME VISIBILITY INTO OPERATIONS, IMPROVING SAFETY & CUSTOMER EXPERIENCE
21 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
CREATING DELIGHT THROUGH DIGITAL ENGAGEMENTFOR A QSR GIANT
HCL HELPED ENGINEER A DIGITAL ENGAGEMENT
PLATFORM
CONTENT-RICH WEB APPLICATIONS ENSURE
CONSISTENT BRANDING AND LOCALIZATION
ACROSS 25 MARKETS
SINGLE SOLUTION TO CONNECT DESIGN, MARKETING, WEB
OPERATIONS & IT ACROSS THE GLOBE
UPTO 85% COST REDUCTION IN ON-
BOARDING NEW MARKETS
INNOVATIVE SOLUTIONS: GLOBAL DESKTOP &
MOBILE FRAMEWORKS, RESTAURANT LOCATOR,
NUTRITION WEBSERVICE
360° CAMPAIGN VIEW ACROSS US, UK AND CANADA, ENABLING
POWERFUL MARKETING
23 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL IS BECOMING THE “DIGITAL APPLICATION SERVICES” VENDOR OF CHOICE FOR ENTERPRISES
CUSTOMER COMPETITION WHY HCL WON DTF COMPONENTS
Leading German global banking and Financial Services company
ACCENTURESTRONG DIGITAL MARKETING EXECUTION & ADOBE FRAMEWORK CAPABILITY
BEYONDIGITAL
World's largest Market Research Company
13 VENDORS (CAP, IBM, COGNIZANT ETC.)
STRONG PLATFORM ENGINEERING AND MODERN APP DEVELOP CAPABILITY; UX TRANSFORMATION STRENGTHS
BEYONDIGITAL, MODERN APPS PRACTICE
Large Financial Services ProviderHCL REPLACED IBM AND OTHER VENDORS
STRONG DOMAIN (FINTECH) FOCUS + STRONG MODERN AD CAPABILITY
MODERN APPS PRACTICE
Leading Transportation Services provider
INFOSYS AND DELOITTEDOMAIN STRENGTH + CHANNEL TRANSFORMATION KNOW-HOW + MODERN AD CAPABILITY
MODERN APPS PRACTICE, BUSINESS ANALYTICS PRACTICE, BEYOND DIGITAL
Leading provider of specialized services in Wireless Telecommunication
NONEDOMAIN STRENGTH + ANALYTICS AND APPLICATIONS CAPABILITY
MODERN APPS PRACTICE, BUSINESS ANALYTICS PRACTICE
An Australian multinational Bank TCS, ACCENTURE AND EYSTRENGTH IN PEGA + INVESTMENT IN NEW CAPABILITY LIKE KOFAX AND ROBOTIC-PROCESS-AUTOMATION
MODERN APPS PRACTICE, DRYICE AUTOMATION
Multinational Heavy Equipment manufacturers from Sweden
ACCENTURE STRONG BPM CAPABILITY MODERN APPS PRACTICE
Leading Telecommunications Provider
DELOITTE, KPMG, INFOSYS
STRONG TECH TRANSFORMATION CONSULTING + STRONG BIG DATA LAKE AND ADVANCED ANALYTICS CAPABILITIES
BUSINESS ANALYTICS PRACTICE, MODERN APPSPRACTICE
One of the F500 Financial Service Company
TCS, IBM (ETL), SAS (PREDICTIVE ANALYTICS), SAP
STRONG BIG DATA LAKE AND ADVANCED ANALYTICS CAPABILITIES + VISUALIZATION AND UX CAPABILITY
BUSINESS ANALYTICS PRACTICE & BEYOND DIGITAL
One of the largest Scandinavian Insurance company
COGNIZANT & TCS END-TO-END ADVANCED ANALYTICS CAPABILITY BUSINESS ANLAYTICS PRACTICE, BEYONDIGITAL
24 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL HAS INDUSTRY-LEADING CREDENTIALS IN DIGITAL ENABLEMENT TECHNOLOGIES
$600+M Digital Application & Platform Engineering Business with 8000+ consultants support 100+ customers
BEYONDigital organization with 150+ Design & UX/CX centric talent
Actively supporting 50+ DevOPs environments
$200+M B.I. & Data Analytics Practice; 50+ global customers supported by 1000+ engineers
$200M of cloud consulting and cloud managed services with industry leading I.P. and Partnership ecosystem
Dedicated Security Business with $200M revenues, 3000+ professionals and 40+ customers
Industry-leading Internet of Things practice with more than 25 customers
Digital Technology Transformation AT SCALE