Different types of communication

1. Written communication2. Verbal

3. Non-verbal4. Visual

What is Communication?

“The imparting or exchanging of information by speaking, writing, or using some other medium”

What is Communication?

Non-verbal communication

What percentage of communication is non-

verbal?

Albert Mehrabian’s model

And freeze...

Postural Echo

Postural echo (mirroring the interviewer's posture) shows non-verbal

agreement.

People who have a strong rapport or who agree on a particular opinion often take up mirrored body positions.

By mimicking a particular posture, agreement can be communicated nonverbally.

Postural Echo

This must be done subtly. Make certain you do not mirror hand and arm movements or make rapid changes in your position.

Postural Echo

Cabby et al. (2012)

Two types of posture

Open/ Expansive High Power

Closed/ Contractive Low Power

Posture

Power PosingCabby et al. (2012)

• 61 Students randomly assigned either a low or high power pose

• Maintained for seven minutes whilst preparing a speech for their dream job

Cabby et al. (2012)

•Those that adopted high power poses before their speech appeared to sustain better composure, project more confidence and more captivating speeches

•Levelling the playing field in an asymmetric social situation

Power Posing

Verbal communication

STAR Technique

Situation-set the context for the storyTask- what was required of youActivity- what you actually didResult- how well the situation played out

Your task

Applying the STAR framework, tell me about a time when you used your leadership skills…

STAR Technique

1. Competency based interviews2. Concise answers

3. Be specific and quantify

Paraphrasing

Visual communication

Social MediaIn 2012 (February 9th to March 2nd) a survey of

over 2,000 managers in the USA was conducted by Harris Interactive on behalf of

Careerbuilder.com. Their study stated that 37% of these managers used social media as part of the process to pre-screen candidates; a further 11% declared that it

was a process they’ll be applying in the near future.

Social Media

Written communication

Have you had your CV checked by the Careers

and Employment Service?

The National Careers Service provides information, advice and guidance to help you make decisions on learning, training and work opportunities. The service offers confidential and impartial advice. This is supported by qualified careers advisers

What constitutes good written

communication?

Good written Communication should be...

• Clear• Concise• Correct• Coherent • Complete• Courteous

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