dhl speedpack · 9 dhl speedpack | wemmel | december 2014 history sbt danzas dhl • unilever...
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DHL Speedpack | Wemmel | December 2014 1
DHL SPEEDPACK
Seminar Phi Data - The Road to More Efficient Warehousing & Distribution - DHL testimonial
Wemmel, December 4, 2014
David Thys
DHL Speedpack | Wemmel | December 2014 2
AGENDA
Deutsche Post DHL Group
• Organizational setup
• Key Figures
• Product Portfolio
DHL Speedpack
• History
• Facts & Figures
• Locations
• Business
• Operations
• Shipped Goods
• Service Offering
• Value proposition
• Customer Portfolio
Project STATUS
• Business Requirements
• Selection Process
• Results
• Recap
DHL Speedpack | Wemmel | December 2014 4
A CLEAR VISION
Our vision is very clear: one company with two strong pillars
The logistics company
for the world
The postal service
for Germany
DHL Speedpack | Wemmel | December 2014 5
DHL PORTFOLIO
Logistics
Air & ocean
freight
Supply chain
solutions
Road & Rail
Freight
Express
Express
(Time Definite/
Same Day)
Post, eCommerce & Parcel
International
B2B
Parcels & Pallets
B2C (eCommerce)
C2C
Parcelshops
Domestic mail
Germany
DHL Speedpack | Wemmel | December 2014 6
1) Financial year 2013
2) As of 12/31/2013
3) TEU = Twenty-foot equivalent unit
Approximately 480,000 employees in more than 220
countries/territories (including nearly 60% outside Germany)
64m letters/3.4m parcels each workday in
Germany/more than 27,000 sales outlets in Germany
Group revenues1): EUR 55.1bn/Group EBIT1): EUR 2.86bn Market
capitalization2): EUR 32.039bn
~ 650,000 international express shipments per day (2013)
(Time Definite International) (+8% vs. previous year)
3.9m tons of air freight/2.8m TEU3) of ocean freight in 2013
23m square meters of warehouse space in contract logistics
KEY FIGURES DEUTSCHE POST DHL
DHL Speedpack | Wemmel | December 2014 7
UNIQUE PRODUCT PORTFOLIO
No. 1 in contract logistics
Leader in the forwarding business
Europe’s largest postal service
Partner for e-commerce and
a pioneer in secure digital
communications
No. 1 in international express delivery
DHL Speedpack | Wemmel | December 2014 9
HISTORY
SBT DANZAS DHL
• Unilever Transport & Warehousing Belgium
• Independent group: SBT
• 1987: SBT is taken over by Danzas
• 1999: Danzas is taken over by Deutsche Post Group
• 2002: Danzas Solutions Distribution becomes Speedpack
NV, a business unit of Van Gend & Loos EE.
• 2003: Speedpack becomes part of DHL Freight Special
Services.
• 2014: Speedpack becomes a part of DHL Parcel Benelux
DHL Speedpack | Wemmel | December 2014 10
FACTS & FIGURES
Employees > 120
Daily Deliveries > 6.000
Daily Parcels > 8.000
Daily Pallets > 800
Daily Irregular Dimensions > 2.000
Locations 6
Vehicles > 270
Core Type of Business
Delivery Network 65%
Dedicated Transport 35%
Coverage BeLux
DHL Speedpack | Wemmel | December 2014 11
BUSINESS
• FTL & LTL
• Pallets, Parcels & Irregular dimensions
• 24h & 48h Service
• Operations: Customer Destination
• Temperature Controlled
• High Value
Dedicated Transport Delivery Network
• Pallets, Parcels & Irregular dimensions
• 24h Service
• Operations:
Customer Terminal Destination
Fulfilling your specific transportation needs by developing tailor-made,
high quality solutions.
Our Mission
DHL Speedpack | Wemmel | December 2014 12
OPERATIONS
Opglabbeek
Terminal
Crossdock
Capital
Bornem
Bilzen
Assesse
Aalter
Customer Pickup
Connection to crossdock
Delivery to Destination
Delivery Network (on map)
• Customer Pickup with centralized infeed in Terminal
• Sort on driver-level in Terminal
• Connect volumes to Crossdocks (5-ton fleet)
• Delivery
Fleet
• 5-ton fleet : < 3 pallets/delivery
• 10-ton fleet : > 3 & < 8 pallets/delivery
• 25-ton fleet : > 8 pallets/delivery
Dedicated Transport (not on map)
• Straight from Customer to Destination
Foetz
Brussels
DHL Speedpack | Wemmel | December 2014 13
SHIPPED GOODS
DHL Speedpack offers specific road freight
expertise and sector competences for
complex transportation processes.
• Parcels : 8.000/day
• Pallets : 800/day
• Irregular Dimensions: 2.000 units/day
• No limit on size or weight
• Dangerous goods
• Temperature control
• High value shipments
DHL Speedpack | Wemmel | December 2014 14
SERVICE OFFERING
• Next day delivery
• All Products (Pallets, Parcels & Irreg)
• 98% Delivery performance
• Customer Service Single point of entry
• Dedicated client & project team
• Integrated delivery document
• Track & Trace
• BeLux coverage
Service Value Added Features
• ADR (dangerous goods)
• Timed deliveries
• Bookings of shipments
• Technical Distribution
• Temperature Controlled Transport
• High Value Transport
• Dedicated network design
• Inbound consolidation concepts
• Cash On Delivery
DHL Speedpack | Wemmel | December 2014 15
VALUE PROPOSITION DHL SPEEDPACK
DHL
SPEEDPACK
Unrivalled
Coverage
Visibility
Easy to Use
Reliability
Sustainability
Flexibility
Value for
money
Value
Added
Services
Linked with DHL pan-European network
Daily coverage throughout Belux.
Fixed door-to-door lead-times.
Reliable on-time delivery performance
Customized IT solutions Competitive pricing for Parcels, Pallets
& Irregular dimensions.
Multitude of value added
services/features
Compliant with DP DHL
emission reduction targets.
Go Green program
End to end visibility
State of the art track & trace
Proactive notification options
Customer specific solutions
DHL Speedpack | Wemmel | December 2014 18
BUSINESS REQUIREMENTS
We received a request from our business to find a solution for below high level requirements:
1. More detailed ability to follow-up on the delivery process
Real time
By different departments (customers)
2. More detailed ability to support the loading process (check shipments & colli)
3. Customization to specific customer requirements,
f.i. Automated reporting on OTD (f.i. Unilever)
4. Integration of complaint & claims management
DHL Speedpack | Wemmel | December 2014 19
SELECTION PROCESS
Short listed solutions
• Tensing
• ID DELivery
DHL Speedpack | Wemmel | December 2014 20
SELECTION PROCESS
Short listed solutions
• Tensing
• ID DELivery
Differentiation on:
• Lower cost (BUILD en RUN)
• Simple use and setup
• Quick implementation
• Also manages the loading process
• Highly customizable solution facilitates product offerings of DHL Parcel (Speedpack)
Devices in use within the Group (Motorola)
DHL Speedpack | Wemmel | December 2014 21
RESULTS
1. Efficiency increase of fleets (Real time POS & extra assignments)
2. Cost/time savings on the Tour Accounting department
3. Decrease of telephone costs/time of
CS (also at our customer's CS departments)
Dispatching/Planning department
4. Tailormade customer support options
OTA, OTD, ETA, GS1 Speeddocking, Reporting, …
DHL Speedpack | Wemmel | December 2014 22
RESULTS
5. Integration with Complaint and Claims Management Tool
Function on STATUS website interfaces shipment data and initiates Complaint and
Claims process
6. Real time visibility of the Fleets
DHL Speedpack | Wemmel | December 2014 23
RESULTS
7. Integration with Bing Maps to check tours and integrate with Tour accounting
DHL Speedpack | Wemmel | December 2014 24
RESULTS
8. Integration met TMS (from batch communication to synchronization)
9. Use Loading process to optimize other processes
Load planning and loading sequence
DHL Speedpack | Wemmel | December 2014 26
RECAP
Required
1. More detailed ability to follow-up on the
delivery process
2. More detailed ability to support the
loading process (check shipments & colli)
3. Customization to specific customer
requirements,
4. Integration of complaint & claims
management
Delivered
1. Transparency which has led to
a) Increase of efficiency delivery proces
b) Cost & time savings in Tour Acc. Dept.
2. Decrease of communication costs
• Direct
• Indirect
3. Tailormade customer support options
4. Integration of complaint & claims
handling
DHL Speedpack | Wemmel | December 2014 Page 27
THANK YOU FOR YOUR INTEREST AND TIME
IT: David Thys
Sales: Kris De Pauw
CONTACT DHL Parcel (Speedpack)