dfa citizen's charter - 23 july

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Mission / Vision

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Performance Pledge

Office of Consular AffairsPassport . . Authentication . Consular Records Visa . . .

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Office of the Undersecretary for Migrant Workers Affairs .Walk in

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Assistance to Kidnapping and Hostage-taking Victims Claims for Benefits (Employment, Death and Insurance) Employment Related Complaints Financial Support Human Trafficking Illegal Recruitment / Human Smuggling Jail Visitation / Assistance to Detained OFW Provision of Services of Lawyer/Counsel Repatriation (Individual and Mass) Shipment of Personal Belongings Shipment of Remains Whereabouts

Letters / Faxes

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Assistance to Kidnapping and Hostage-taking Victims Claims for Benefits (Employment, Death and Insurance) Employment Related Complaints Financial Support Human-trafficking Illegal Recruitment / Human Smuggling Jail Visitation / Assistance to Detained OFW Provision of Services of Lawyer/Counsel Repatriation (Individual/Mass) Shipment of Personal Belongings Shipment of Remains Whereabouts

Office of the Undersecretary for Special ConcernsOverseas Absentee Voting (OAV) .

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OAV Registration Process for New OAV Registrants OAV Registration Process for Personal Voting OAV Registration Process for Applicants without Biometrics or with Incomplete Biometrics Data OAV Registration Process for Transfer of Registration Records OAV Registration Process for Voting by Mail

Foreign Service InstituteCarlos P. Romulo LibraryReaders Services

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Bids and Awards Committee

Public Bidding in the Procurement of Goods, Infrastructure, and Consulting Services

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MISSIONTo advance the interest of the Philippines and the Filipino people in the world community

VISIONTHE DEPARTMENT OF FOREIGN AFFAIRS is the prime agency of government responsible for the pursuit of the States foreign policy and the nerve center for a Foreign Service worthy of the trust and pride of every Filipino. We are an organization of competent, dedicated and highly motivated personnel, who devote their energies to the benefit of the Filipino people. We implement foreign policy with the highest standards of professionalism and commitment. We pursue bilateral, regional and multilateral relations to advance the interest of the Philippines and the Filipinos. We build partnerships with national security and development agencies, think-tanks, and the academe, the private sector, the media and civil society in the interest of the nation and the people. We endeavor to promote regional and global cooperation in order to achieve peace, prosperity and stability. In the global arena, we work for social justice especially for the poor, human rights and fundamental freedoms, and a democratic way of life. We are committed to secure a world free from serious environmental degradation, transnational crime and proliferation of nuclear weapons. Our missions abroad are the partners of Filipinos overseas in the pursuit of the national interest and in the promotion and protection of their rights and well-being; We have a highly responsive system, which ensures effective delivery of services. Our personnel are our greatest asset. We are committed to the personal, professional and career development of each employee. In pursuit of our goals, we strive for and live by the principles of excellence, integrity and patriotism.

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PERFORMANCE PLEDGEWe are an organization of competent, dedicated and highly motivated personnel, who adhere to the highest ethical standards of government service, and who devote our energies for the benefit of the Filipino people. We have a highly responsive system, which ensures effective delivery of services. Our personnel are our greatest asset and are committed to delivering quality service to the Filipino people. In pursuit of these goals, we pledge to:

Deliver prompt, efficient and courteous service utilizing a highly responsive system manned by competent, dedicated and highly motivatedpersonnel, Mondays to Fridays, from 8:00 a.m. to 5:00 p.m.;

Formulate procedures that comply with service standards which ensure effective delivery of service to the Filipino people; Assist our countrymen anytime and anywhere in the Philippines and around the world; Continue improvements of existing procedures and explore new ones for the betterment of the service; Adapt world-class norms and standards from both local and international service regulations; Respond to clients complaints at the soonest possible time through the DFA Action Center and take corrective measures; Empower the public through 24/7 access to information on our policies, programs, activities and services through our website dfa.gov.ph, ourConsular Assistance Center at 556-0000, and our DFA Action Center at 834-3333;

Serve and protect the rights of Filipinos in the Philippines and abroad.Our Mission is to advance the interest of Filipinos, This we pledge.

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Office of Consular Affairs3

Passport Division4

Office of Consular Affairs Passport ServicesConsular Information Center 834-4000 / Telefax: 836-7759 Schedule of Availability of Services:Monday Friday, from 7:00am to 4:00pm

Who May Avail of the Service:All Filipino citizens

Requirements: FOR FIRST TIME PASSPORT APPLICANT*PERSONAL APPEARANCE IS REQUIREDDuly accomplished application form Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local Civil Registrar (LCR) duly authenticated by NSO. If Marriage Certificate or Birth Certificate is blurred, Certified True Copy from Local Civil Registrars Office is required. Supporting documents to prove identity (refer to the List of Supporting Documents)

In Case of No Birth Record: If born after 1950:Apply for the delayed registration of birth from the Local Civil Registry Office. Submit authenticated birth certificate from NSO and supporting public document/s with correct date and place of birth (i.e. From 137 with readable dry seal, Voters Registration Record, Baptismal Certificate with readable dry seal or Office on Muslim Affairs Certificate).

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If born on or before 1950:Certificate of Non-Availability of Birth Record from NSO Joint Birth Affidavit Any supporting public document/s with correct date and place of birth (i.e. From 137 with readable dry seal, Voters Registration Record, Baptismal Certificate with readable dry seal or Office on Muslim Affairs Certificate).

Additional Requirements: For married women who wants to adopt the surname of her spouse:Marriage Contract (MC) in Security Paper issued by NSO or Certified True Copy issued by the Local Civil Registrar, duly authernticated by NSO.

For spouse of foreign national:Marriage Contract (MC) in Security Paper issued by NSO or Certified True Copy issued by the Local Civil Registrar, duly authernticated by NSO. Original and photocopy of Commission of Filipinos Overseas (CFO) Guidance and Counseling Certificate of Attendance. (CFO-Tel.no. 561-8321)

FOR MINOR APPLICANT (below 18 years old)Personal appearance of the minor Personal appearance of either parent, Marriage Contract and proper IDs of the parent (if minor is of legitimate status). Personal appearance of mother and mothers proof of identity (if minor is of illegitimate status). Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local Civil Registrar (LCR) duly authenticated by NSO. If Marriage Certificate or Birth Certificate is blurred, Certified True Copy from Local Civil Registrars Office is required. Document of identity, if minor is 8-17 years old (for first time applicants only) Original and photocopy of the valid passport of the traveling companion except if the applicant is traveling alone. Additional Requirements: If minor is NOT traveling with either parent or alone: Original and photocopy of DSWD Clearance (DSWD-525-2445) Affidavit of Support and Consent (ASC) from a parent indicating the name of the traveling companion and relationship to the minor. If illegitimate, minor should execute the ASC. If both parents are abroad: Affidavit of Support and Consent (ASC) from parents indicating the name of the travelling companion and must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a Consul. Special Power of Attorney designating the representative by name and authorizing him/her to apply for the passport on behalf of the minor and must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a Consul. In case the authorized party is not the traveling companion, ASC must indicate t