devrek vocational school department of...

BÜLENT ECEVIT UNIVERSITY

DEVREK VOCATIONAL SCHOOL

DEPARTMENT OF DELIVERY SERVICE

PROGRAM OF MAIL SERVICES

CONTENTS OF COURSES (I. SEMESTER)

Type Of

Course Name Of Course Semester TH PR H ECTS

Compulsory Turkish Language 1 1.Semester 2 0 2 2

Course Content: Definition of Language – Definition of Culture – Relationship Between Language and

Culture – Relationship Between Language and Society - Relationship Between Language and Nationality –

The Place of Turkish Language Among World Languages - The development of Turkish language – History of

Turkish Language - The current situation of Turkish language and spreading areas – informations about

dialects, accents and dialects - sound characteristics of Turkish - phonetics rules – morphology - suffixes and

affixes – structure of words - spelling rules – punctuation – kinds of writing.

Type Of


Compulsory Ataturk's Principles and History of

Turkish Revolution 1.Semester 2 0 2 2

Course Content: The meaning of revolution in history - The importance of Turkish Revolution - Overview of

the Leading Causes of Turkish Revolution – First Wold War - Starting the fragmentation of the Ottoman

Empire - Country status - Mustafa Kemal Pasha's Attitude - First Step for Independence - Organization

Through Congress – associations – Kuva-i Milliye – Misak-ı Milli - Opening of Turkey Grand National

Assembly - Establishment of National Army - Sèvres and Gyumri Peace - Struggle Until the Battle of Sakarya

– Battle of Sakarya - Major Assault - From Mudanya to Lausanne - Two major revolutions in the Political

area – Passing through Takrir-i Sukun.

Type Of


Compulsory Foreign Language I 1. Semester 2 0 2 2

Course Content: Personal Pronouns – Possessive Adjectives – Possessive Pronouns – Object Pronouns – To

Be – Am, Is, Are – Greetings – A, An, The Possesive’s – Adjective + Noun – Singulars, Plurals – This, That,

These, Those, There Is, There Are – Have Got, Has Got – Ordinal Numbers – Some, Any – Simple Present

Tense – Adverbs of Frequency – Verbs, Adverbs of Time – Can for Ability and Inability – Could you?, Would

you? – Present Continious Tense, Adverbs of Time – Adjectives, Comparatives, Superlatives – Revision of

Present Continious and Simple Present Tenses, Comparison – Adjectives, Identifying Objects, Directions –

Nouns, Countable and Uncountable Nouns, Any, Little, A Few, Some, A Little – Simple Future Tense, Likes,

Dislikes Can, Permission – How Much? , How Many? – Expressing Needs and Wants – Asking for and Telling

Prices – Simple Past Tense – Adverbs of Time.

Type Of


Vocational General Mathematics 1. Semester 2 0 2 3

Course Content: Basic concepts - Applications of Basic Concepts - Step Concept - Applications of Step

Concept - Base Arithmetic - Problems with solutions base arithmetic - The concepts of prime numbers and

factorial - Primes and Factorial Concepts Related Applications - Dividing and divisibility Concepts - Problems

and solutions division by divisibility – Ebob and Ekok Concepts - Problems and Solutions with Ebob Ekok

Concepts - Rational numbers - Applications of Rational Numbers.

Type Of


Vocational Information and Communication Technology 1. Semester 2 1 3 4

Course Content: Internet and Internet Browser - E-mail Management - Newsgroups and Forums - Web-Based

Learning - Preparing for Personal Website - Electronic Commerce - Word Processor Program Resume - Internet

and Career - Preparation for Job Interviews – Spreadsheet - Formulas and Functions – graphics - Making

presentations - Introductory Material Preparation.

Type Of


Vocational Letter Mail 1. Semester 2 1 3 4

Course Content: General Description of the Letter Post - Classification of mpgs - LC Articles - Article AO -

Monopoly Scope and Exemptions - Remuneration of the mpgs - Fees Immunities - Additional services may be

requested - Stamp and Philately - Fee Payment - International reply coupons and PP Stamping Posts – Takse

Transactions - Reclamation Operations - Compensation and Liability.

Type Of


Vocational Separation, Referral and Distribution 1 1. Semester 2 1 3 5

Course Content: Applied Surface and the exchange of mail to be sent to the Special General Rules -

Unregistered Letter Post Articles - General rules to be applied to the container in the Regulation of Registered

and Unregistered write mail Article - Container Arrangement - Reporting Regulations - Road Paper Editing -

Editing the Label Door - Safety Lock Installing the door - Cargo Shipments - shipment of cargo - Delivery

Payroll Regulation - Dispatch of Overseas Operations Package - Postal referral process to be applied About

Following irregularities in operations.

Type Of


Vocational General Business 1. Semester 3 0 3 4

Course Content: Business and Management Concepts - Classification of business - Environment of Business -

Goals and Responsibilities of Business Administration - Business Up Causes - Location and Selection - Capacity

- Management functions - Basic Business Functions - Production Function - Marketing Function - Finance

Function - Human Resources function.

Type Of


Vocational Accounting 1. Semester 2 1 3 4

Course Content: General Information - Balance Sheet and Accounts - Accounting System - Assets - Fixed

Assets - Liabilities Accounts - Equity Accounts - Income Statement Accounts - Commercial Documents - Order,

Invoice, Billing, Cash Transactions - Employees Regarding Accounting Operations - Current Account - Bank

Operations - Check and Bill Operations - Proforma Invoice.

TH: Theoretical PR: Practical H: Number of lesson hours in a week





CONTENTS OF COURSES (II. SEMESTER)

Type Of


Compulsory Turkish Language 2 2. Semester 2 0 2 2

Course Content: Turkish affixes and Utilization - relating to composition General Information - Text Types -

Sentence Elements - Sentence Analysis Application - Lecture and in sentence - Petition - Record - Letter -

principles to be followed in the preparation of scientific writing.

Type Of


Compulsory Ataturk's Principles and History of

Turkish Revolution 2

2. Semester 2 0 2 2

Course Content: Turkey in the conduct of the Revolution Features - Establishment of Legal System -Education

System Establishment - Economy and wasted efforts in the financial field - social life Organizer Other

Innovations - Atatürk era Internal politics of the Republic of Turkey - Atatürk era foreign policy of the Republic

of Turkey - Atatürk's period after the Republic of Turkey Interior and Foreign Policy - Principles of Atatürk.

Type Of


Compulsory Foreign Language 2 2. Semester 2 0 2 2

Course Content: Regular and Irregular Verbs – Past Experiences – Hobbies – CV Writing – Near Future Tense

– Talking About Future Plans – Weather, Seasons, Months, Dates – Paying Compliments, Expressing Likes and

Dislikes, Need to – Expressing Feelings, Past Continious Tense – When, While – Revision of Tenses – Have to,

Has to – Must, Musn’t, Should, Shouldn’t – Geographic Uses of Prepositions, Travel Plans, Arrengements –

Talking About Recent Experineces – Present Perfect Tense – Since, For.

Type Of


Vocational Economy 2. Semester 2 0 2 3

Course Content: Economy with Basic Concepts - Opportunity Costs - Analysis - Economic Objectives - Supply

and demand - market.

Type Of


Vocational Postal Services Legislation 2. Semester 2 0 2 5

Course Content: General Introduction of Postal Legislation - Postal Code - Notification Law - Notification

Regulations - Postal Regulation - Regulation of the Letter Post - Notification Procedures Guide - Transport

Services Regulation - Regulation of Distribution Services - Transfer Operations Guide - Package regulation -

Distinguished Paper Regulations - Customs Agents Regulations - Telegraph services Regulation.

Type Of


Vocational Separation Dispatch Distribution 2 2. Semester 2 1 3 5

Course Content: Duties of the distributor - Services - Postal Materials Used in Service - Discrimination Cases

- Mail Incoming Service in Post Flow - Zip Drive Line - Mail in Used Forms - Distribution Removing

Submissions - Distribution Worksheet - Distributor Attitude and Behavior - Public Relations of the distribution

- Related General Principles of the Distribution of Post - Registered and Unregistered Mail Shipments - Delivery

Location of Post - Registered private Messenger - Delivery of Cargo Shipping - Delivery Value of Insured

Shipping - Residential Delivery of transfer - standby Time of postal items.

Type Of


Optional Office Programs 2. Semester 2 1 2 3

Course Content: Document prepared Shaping - Using Document Control Software - Adding to the document

and editing to do - Page Arrangement do - Page to make the review process - to remove the document from the

printer - Create the table in the document - document-Related Complex Applications do - Keyboard Identify

Quick Functions - Resume Preparation - Official Article Writing - writing to the Official Mail - Create tables

and graphics - calculations in the tables.

Type Of


Optional Notification Procedures 2. Semester 2 0 2 3

Course Content: Authorities may be removed Defining Notification - Admission, salaries - Notification

Address Operations - Chairman of notification - Notification Impossibility and receipt of the refrain - Age and

license Charter - Notification to the foreign countries with - Construction Notification Types According to Figure

- Hurry Notification -

Type Of


Optional Employee Information 2. Semester 2 0 2 3

Course Content: Business Concept - Operation Recognition of Staff - Roads Group Recognition of Staff - Staff

Duties and Responsibilities - Electrical and Electronics Group Recognition of Staff Duties and Responsibilities

- Safety - Permits - Retirement Concepts - Duties and Responsibilities Concepts - Staff Evaluation Study -

Reward - Discipline Concept.

Type Of


Optional World Postal Sector 2. Semester 2 0 2 3

Course Content: Concepts - Objectives of the Postal Sector - Mailing of the world Date watching industry -

mail the phases of Industries - Postal Sector Characteristics - International Postal Union Member Countries -

Postal Sector Interests - Postal Sector Working Conditions - Materials used in the Postal Sector - Mail Transport

Conditions in the industry - Postal Sector of the World economic Life the Place - Structure and Functioning of

the International Postal Union - Authorities in PTT Postal Sector Resources - Overview of today's Postal Sector.






CONTENTS OF COURSES (III. SEMESTER)

Type Of


Vocational Philately 3. Semester 1 1 2 2

Course Content: Stamps and philatelic General Information - Pula Types - Stamps - Envelopes - Prospectus -

Emissions Program - Collection - Important Philatelic Terms - Philately in the world - Philately in Turkey -

Philatelic Service - countryside Philatelic Services - Philatelic education are - Stamp Exhibition - Top Day and

Special Day Stamp application - Major philatelic mistakes.

Type Of


Vocational Registered Posts 3. Semester 2 1 3 4

Course Content: KPAPG Program Introduction - Acceptance - Bag Operations - Referral Process -

Development and Control transactions - debit transactions - aspect of Operations - Delivery Transactions - Card

Transactions - Security General Directorate of Registration Transactions - Tracking Operations - Central

Operations - Customer Identification - Deletion - Employee Registration and Program Operations Log.

Type Of


Vocational Address and Route Information 3. Semester 2 0 2 2

Course Content: Address and Address Components - Address Writing Standards - Related Regulations Address

and Numbering - Numbering - Map Information - Route Information - Geographic Information Systems.

Type Of


Vocational Mail Forwarding 3. Semester 2 1 3 4

Course Content: Tender Commission - Approximate Cost - Tenders and Procurement - Guarantees - Bidding

Forms - Negotiated Procedures and Discounts - Immediate Availability of the tender - the tenderer Exiting the

case Actions - Final Tender and Communication - Contracting and Business Start - Mail Transport Low Paid of

Business or Bonus Making - complementary Period - Return of the Performance Bond.

Type Of


Vocational Human Resources Management 3. Semester 2 0 2 3

Course Content: Human Resource Management General description - Recruitment - Training - Performance

Appraisal - Pricing - Career Planning - Health and Safety - Unions Relations and Collective Bargaining

Agreement - Personnel Administration - Human Resources Information System - Case Studies.

Type Of


Optional Contact 3. Semester 2 0 2 3

Course Content: Oral Communication - Written Communication - Establish non-verbal communication -

Formal Communicating - Non-Formal Communicate - Communicate Outside Organization.

Type Of


Optional Business Administration 3. Semester 2 0 2 2

Course Content: Planning - Organization - Orientation - Provide Coordination - Control Make - Ensuring

Business Analysis - Planning Human Resources - Employee Candidate to find - Employee Select - Job Training

(Orientation) Training give - Appraisal Employee Performance - Employee's to provide training - Career

Planning - Business evaluation - Pricing - Production Planning - To perform the Production Organization -

Capacity and Inventory Planning - Target Market Identification - Product Development - Determining Pricing

Policies - Fade Promotion Policies - Distribution Policy Determination - Managing Customer Relationships -

Managing Income and Expenditure Accounts - Debt and Manage Receivables - Managing Assets - Managing

Resources.

Type Of


Optional Commercial Law 3. Semester 2 0 2 3

Course Content: Classify the Commercial Law System - Commercial Business and Regulatory Interpreting -

Commercial and Financial Judicial System Monitoring the Structure and Functioning - Watch the Trade Register

Processing - Merchant - Monitoring Conditions and Results Related to the trader - to the specific tasks of the

Merchant Assistant - Trade Name - Business Name, Trademark and Patent Making processes - Book Types -

Competition and Unfair Competition - Trading Companies - Trading Company of Shares and Related

transactions with Securities do - Bankruptcy and Pledge operations of Commercial Company - Commercial

Paper - Export and Transfer Transactions - Drafts.

Type Of


Optional Statistics 3. Semester 2 0 2 3

Course Content: Data Collection - Transforming the Data Shares - Calculation of series of Variability -

Calculation of Probability - Random Doing Analysis with Variable - Sampling - Test Type of Application -

Analyzing the Relationship Between Variables - Making index calculations.

Type Of


Optional Turkey Postal Sector 3. Semester 2 0 2 3

Course Content: Concepts, objectives of the Postal Sector - Postal History Course of the Turkey Sector - Postal

stage that spend the sector - Postal Sector Facilities - Union being a member of the Turkish Post Office - Postal

Sector Interests - Working Conditions of the Postal Sector - Mailing Materials used in the industry - Postal

Sector Transport Conditions - Place of Turkish economic life of the postal Sector - PTT Areas of Responsibility

- Resources Authority in PTT postal Sector - Overview of today's postal sector.






CONTENTS OF COURSES (IV. SEMESTER)

Type Of


Vocational Shipping Services 4. Semester 2 1 3 5

Course Content: Shipping and Defining Courier & Scopes - Scope of Control - Coverage unable Putting

Restricted Substances - Admission - Acceptable Packaging Specifications - Admission requested could Extra

Services - Insurance - Payment conditional transactions - Adoption Made Central Between shipment of

substances - Delivery & Import Operations - Distribution and delivery process - and get delivered and the

remaining ingredients - Loss Claims Operations.

Type Of


Vocational Financial Postal Services 4. Semester 2 1 3 4

Course Content: Domestic Wire Transfer transactions - Transfer Formulas - Exemptions in the transfer -

Identification of Transfer - Transfer Related to Requests - Reclamation - International Money Transfer

Transactions - Postal Cheque transactions - Postal Cheque Account Opening Procedures - Western Union

Accepted Terms and Payments - Corporate Recovery Process - Social Security Corporate Payments

Type Of


Vocational Commercial Organization 4. Semester 2 0 2 2

Course Content: Management and Management Functions - Organization and Organizational Factors - Content

and Organizational Formation of Organization Theory - Organizational Theory - Organizational Structure

Elements - Organizational Design Dimensions - Organizational Performance Measurement - Organizational

Structure Model and Organization Charts - New Organizational Models and Techniques - PTT Organization.

Type Of


Vocational Public relations 4. Semester 2 1 3 3

Course Content: General Purposes - Duties and Responsibilities - Public Relations in Post - Relations with the

public and media - Sponsorship.

Type Of


Vocational Telegraph and Express Mail Services 4. Semester 1 1 2 2

Course Content: Objectives, Scope and Experiences - Description of the Telegraph and Writing Style - Element

of Crime Carrying Telegraph - Registration of Appeal - Word Count and Pricing - Charge of the Collection -

Free Telegraphs - Telegram Types - Adoption of the Telegraph - Telegraph of Transmission - Delivery to the

buyers Telegraph - can not be entered freely their internal Places cheap Telegrams - Transmission or Delivery

Discontinued Telegraphs - PTT responsibility for and escape responsibility.

Type Of


Optional Customer Relations Management 4. Semester 2 0 2 3

Course Content: Communication with Customers - Customers Classify - Online Consumer Behavior -

Traditional Consumer Behavior - Hospitality and Event - Creating Customer Value - Customer Satisfaction -

Customer Complaints.

Type Of


Optional Quality Assurance and Standards 4. Semester 2 0 2 3

Course Content: Quality Concept - Standards and Standardization - Standard Manufacturing and Service Sector

Importance - Quality Management and Standards - Environmental Standards - Quality Management System

Models - Strategic Management - Participation in Management - Process Management System - Resource

Management System - Model of Excellence - Production Quality Control - Inspection and sampling - Total

Quality Control.

Type Of


Optional Basic Law 4. Semester 2 0 2 3

Course Content: Basic Concepts of Law - Legal System - Definition and Types of Rights - Management Rights

- Single Concept - Legal Entity - Family Law - Property Law - Contract Law - Contracts - Miscellaneous -

Advocacy Process.

Type Of


Optional Marketing 4. Semester 2 0 2 3

Course Content: Analyzing the company's existing Marketing Concept - Business and Marketing Concept by

Market Status - Uncontrollable variables - Controllable Variables - Evaluation Division Sunday - to contribute

to the detected Target Market of the appropriate department - Product Differentiation to Helping - Locating

Product - product life cycles - Determination of Price - Adapting the Price - Price Change Strategies - Marketing

Channels - Contributing to the design of marketing channels - Channel System to choose the most suitable one.
