devops in insurance

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Helen Beal

DevOps in InsuranceWEBCAST

Ryan Dobson

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Agenda• Digital disruption•What the leaders are doing• How we can help

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DIGITALDISRUPTION

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The Harvey Nash / KPMG CIO Survey is the largest IT leadership study in the world. Almost 3,400 respondents across 82 countries representing over US$200bn of IT

budget spend.

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WHAT THE LEADERS ARE DOING

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The Harvey Nash / KPMG CIO Survey is the largest IT leadership study in the world. Almost 3,400 respondents across 82 countries representing over US$200bn of IT

budget spend.

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DevOpstastic

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Mark Hall,Director of IT Operations

“Cloud is absolutely at the heart of our business strategy. Key to this is building an ecosystem of suppliers and partners to work with. We are able to respond to the new generation with a digital-first experience. We consciously started small, then we gathered momentum. “Hype" around cloud needs to be treated with scepticism so it doesn't ‘become the answer to all the problems in the organisation’ and a cultural change was necessary in development, but the overall impact for Aviva has been beneficial, especially around cost.”

Benefits

• 70 applications and 140 direct development environments in the cloud

• Costs 30-to-50 per cent cheaper on those environments• 20 per cent quicker in terms of running it• 50 per cent cheaper• Saving of £1.5m

When I stood in front of our chief executive

and the board and said I think this is the

right thing to do, it wasn't a case of ‘are you sure?' it was a case of ‘here's the

evidence’.

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Carmen DeArdo,DevOps Technology

Leader

“DevOps enabled our IT department to perform continuous integration of its code and continuous deployment into its development environment several times a day. Teams can also perform acceptance testing of customer requirements within the same iteration as development. IT managers can show their internal customers, in near-real time, what developers are producing. This capability became a game-changer as we became more agile as a business and more responsive to customers.”

Benefits

• 50% improvement in code quality• 70% reduction in system downtime• Moved 58% of our teams into the top quartile in key

productivity measures

By balancing speed, cost, quality and risk, DevOps is

helping us increase our capacity to innovate.

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The Beal-Hedemark Golden Square

Cost Time

Quality Delight

With DevOps you CAN have it

all!

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Opal Perry,Divisional CIO of Claims

“As the claims divisional CIO, I'm supporting a workforce out in the field that's over 16,000 people. It's also really important to put technology into their hands that enables them to do the best job they can. If we focus on the values and end goals, we get out of overly obsessing about who does what, and [think] more [about], 'How do we just get it done?”

Benefits

• Made EVERYONE more productive• Can quickly create and iterate on applications• Self-service technology helps customers recover from problems

fast• Customer retention and differentiated software features now

take precedence over cost savings

The benefits of DevOps are often

portrayed in terms of how they improve IT,

but at Allstate, DevOps automation has made everyone

more productive.

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• 20% increase in sales in week one• Doubled conversion of policy

applications online• A single view of the customer

achieved• Transitioned from a ten-week

waterfall delivery model to an iterative, two-week release cycle

• Dramatic drop in volume of defects

• Release time reduced from three hours to just six minutes

• Average cost savings of each automated deployment £7,000 per week - that's £364,000 per annum

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“One way to enable market-oriented outcomes is for Operations to create a set of centralized platforms and tooling services that any Dev team can use to become more productive…a platform that provides a shared version control repository with pre-blessed security libraries, a deployment pipeline that automatically runs code quality and security scanning tools, which deploys our applications into known, good environments that already have production monitoring tools installed on them.”

The DevOps Handbook

29

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HOW WE CAN HELP

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How insurers need to evolve with DevOps

BE AGILE

Most organisations have embarked on an Agile journey but few are doing it well. Keep the focus on

the organisational why.

EXPLOIT THE CLOUD

Don’t look to the Cloud for productivity savings but rather for ways to improve time to value –

the ability to adapt and scale.

IT AS INNOVATOR

It’s not IT aligning with the business, it’s not IT integrating with the business – it’s IT IS the

business.

MEASURE IT VALUE

Being able to measure from ideation to realisation is essential

to DevOps – how much is that change worth in £/$ NOW?

FOCUS ON FLOW

Where is the waste in your organisation? How can you get delight into the hands of your customers at optimum speed.

PLATFORM CONSOLIDATION

Fragmentation equals fragility and waste. It also means it’s hard to

move fast and increases the risk of trailing the competition.

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DevOps BenefitsVALUE REALISATION

What value does your application deliver, and can you quantify it?

How much revenue will it generate every hour? What if you deliver it

earlier?

REWORK

How much of your development, quality assurance, and operations time do you spend just finding and

fixing things?

DOWNTIME

How many outages and disruptions have you had in production in the last year? What’s the value of the

applications affected?

AUTOMATION

How much extra capacity will you gain as you implement automation across the DevOps delivery chain? How will you use that capacity to produce greater business value?

COMPETITIVE RISK

What if your competitor goes to market first with a new feature that takes away your business's

market share? How much revenue will it cost while you catch up?

GO LEANHow much waste is there in your

value stream? What are the productivity gains and the value

realisation opportunities?

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