deviation managementc.ymcdn.com/sites/ management: an integral part of the qm web quality management...
TRANSCRIPT
![Page 1: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/1.jpg)
Nancy H. Collins, PhD.
The University of Toledo Medical Center
Dept. of Medical Microbiology & Immunology
Deviation Management:From Discovery to Reporting
The Practical Side of What to Do
![Page 2: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/2.jpg)
What are Deviations ?
Defined as unexpected or unplanned departures from regulations (cGMPs or cGTPs), SOPs, standards, or specifications that may affect product safety, quality, identity, potency, or purity
Many names: error, occurrence, accident, failures, variances, nonconformance, sentinel event, near miss, complaint, adverse event, discrepancies, or problems
Response to deviations described by CAPA (corrective and preventive actions)
CAPA accounts for large percentage of FDA 483 reports
Planned deviations share some elements, but usually simpler and may not warrant investigation
![Page 3: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/3.jpg)
D e v i a t i o
n s a r e
s c a r y
Donor eligibility
Supplies& Reagents
PurityReview
Labeling
Mix-up
Complaint file
Equipment
Equipment
Testing
Storage
Reporting
![Page 4: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/4.jpg)
How to handle a deviation:
The practical approach
Deviations will happen –both planned and unplanned. It is the role of the QM system to use them to improve lab practice.
QM is its own science, with its own vocabulary, evolutionary development
Can’t expect to keep pace with all those MBAs and Quality Specialists developing the science, so
Apply scientific thinking “Something has gone wrong. Let’s find out how why it happened
and prevent it from happening again, if we can.”
A logical approach will get you through!
![Page 5: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/5.jpg)
Deviation Management:
an Integral Part of the QM Web
Quality Management Program is a web of interconnected threads connecting all parts of laboratory and clinical practice
When a deviation happens, it affects all of the web
Deviation Management (DM) informs all other systems (audit, process control, change control)
DM parameters can be drawn from standards & regulations
Doesn’t matter where you enter the system (deviation discovery, audit, reporting, root cause analysis, process improvement), you must deal with all the rest of the Quality elements
![Page 6: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/6.jpg)
Deviation Management Building Blocks
Recognition & detection
Immediate correction?
Report (internal & external)
Analysis (track & trend)
Prevention of recurrence
(improve process)
Evaluation
Process improvement
Evaluation of DM operation
![Page 7: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/7.jpg)
Lifecycle of an Planned Deviation (1)
Advance knowledge & approval
Physician or member of transplant
team reports potential deviation to responsible laboratory member before processing begins
Reason clearly stated in report
Develop strategy or plan (e.g., labeling, documentation)
Processing Facility Lab or Medical Director signs off on plan.
Immediate (or short term) corrective actions taken if necessary.
Deviation reported to internal team & regulators through specific documents.
![Page 8: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/8.jpg)
Lifecycle of an Planned Deviation (2)
Relevant parts of DM procedure initiated: Quality Management notified in specified time frame (e.g.,
immediately or within one day).
QM evaluates deviation & assigns deviation classification & level as specified in QM plan
QM Manager assesses any potential impact to lab practice.
Long term preventive action needed?
Follow up: was preventive action successful?
![Page 9: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/9.jpg)
Practical Tip #1:
Planned Deviations can be used
to train personnel in proper DM
Clear communication between lab, patient’s
physician, clinical team, quality team & other
responsible personnel
Preparative actions/education are taken.
Label & document appropriately!
![Page 10: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/10.jpg)
Lifecycle of an Unplanned Deviation (1)
Any laboratory member, supervisor or designee detects deviation during or after processing Immediate (or short term) corrective actions are taken as
necessary. (“CA” from CAPA)
Short, unambiguous report initiated as soon as possible.
Deviation reported to patient’s physicians. Medical director authorizes release of product if warranted.
Clinical Program Director & Governmental regulators notified as necessary
DM procedure initiated: Quality Management notified in specified time frame (e.g.,
immediately or within one day).
QM evaluates deviation & assigns deviation classification & level
QM Manager assesses potential impact to lab practice.
![Page 11: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/11.jpg)
Lifecycle of an Unplanned Deviation (2)
Investigation planned and executed. Level of investigation corresponds to level of deviation. Higher
level deviations lead to more intensive investigations.
Investigations should be timely (e.g., 30 days)
Deviation reporting does not correct problem.
Preventative action ( “PA” from CAPA) corrects problem. Thorough investigation into the root cause to prevent future
recurrences.
Long term corrective actions are taken. Note: AABB/ISCT session “Change control” workshop Technical Track
13, Wednesday 11 am, Liberty Ballroom B
Deviation records
Filed in patient records, or with batch report
Deviation information & CAPA activities Enter QM reporting system, audit report, complaint record, or
safety investigation report as appropriate.
![Page 12: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/12.jpg)
DM Reporting System Regulations require that deviations are captured
so that all processes and systems are continuously improved.
Deviations must be Recognized
Categorized by system affected
Ranked or assigned level of seriousness
or impact
Investigated
DM reporting feeds into Corrective and Preventative Actions (CAPA)
![Page 13: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/13.jpg)
Practical Tip #2:
Design all parts of QM reporting around
regulatory & standards requirements
Determine critical systems or parameters from regulations & standards which require reporting, auditing, tracking & trending
351 vs. 361 products, IND/IDE requirements, Core GTPs (Facilities, Environment, Equipment, Supplies & Reagents, Recovery, Process Controls, Labeling, Storage, Receipt & Distribution, Donor Eligibility Determinations), cell numbers, viability, mix-ups, microbial contamination, engraftment
Build reports to encompass these parameters
Maintain central file of deviations
classified by parameters
Make internal & external reporting
mechanisms as similar in language
& content as possible
Document, Document, Document!
![Page 14: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/14.jpg)
Practical Tip #3: Design worksheets & reports to aid
detection & reporting
Simplify & standardize worksheets (e.g., all results & reviews in same place on page)
Standardize how results are expressed (Exponents!!!)
Clear expected results, ranges
Highlight points in process for review
Train personnel for consistency, to minimize individual interpretation (avoid over or under reporting)
“Is this a deviation?”
Clear instructions if out of range results occur (immediate correction, reporting)
Deviations as a measure of lab functioning
![Page 15: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/15.jpg)
Deviation Report Form Elements
Planned Deviations
Anticipated specifics (date, time, personnel,
identifiers, responsible persons, reason, immediate corrective
action if necessary)
Root cause, if necessary
QA assessment & approval (system & ranking, target dates,
responsible person, closed date)
Medical and/or Laboratory Director approval (target date,
closed date, responsible persons)
Follow up or “APA” (target date, open & closed date,
personnel) if needed
Additional data (keywords)
![Page 16: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/16.jpg)
Deviation Report Form Elements
Unplanned Deviations Specifics of event (date, time, personnel,
detection date, identifiers, responsible persons, immediate corrective action)
QA assessment & approval (system & ranking, target dates, responsible person, closed date)
Medical and/or Laboratory Director approval (target date, closed date, responsible persons)
Investigation with root cause
Follow up or “APA” (target date, open & closed date, personnel)
Additional data (keywords, case report, relevant documents)
![Page 17: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/17.jpg)
Organized by category and by type
Describe deviation and Action taken at the time it occurred
Documentation of report to collection program
![Page 18: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/18.jpg)
Follow-up correction actions
Requirement for additional follow-up
Final resolution
Confirmation of collection program investigation report
Review signatures
Note: Would include Medical Director when relevant
All reports discussed at laboratory meeting, if clinically relevant presented at program quality meeting
![Page 19: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/19.jpg)
![Page 20: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/20.jpg)
![Page 21: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/21.jpg)
![Page 22: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/22.jpg)
![Page 23: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/23.jpg)
Deviation Log ElementsManual or Electronic
Report number & level
Date
Responsible person
System
Description
Corrective Action
Follow up
Re-training
Government report?
Review
Report # & Level
Date of
Report
Reported by
System Involved
Brief Description Corrective Action Follow Up Retraining NYS DOH FDA
Review
![Page 24: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/24.jpg)
Practical Tip #4:
Use Classification & Levels
for Audit & Reporting
Classification of Deviation by systems:
Some deviations are unique to product
Identification of system affected (e.g., Core GTPs) can
help to focus on problem & may suggest improvement
Levels of Deviation (High risk to low risk):
Assignment to level based on the magnitude of event,
seriousness, or perceived risk
Introduces a metric that facilitates analysis
Simplifies reporting
![Page 25: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/25.jpg)
DM Metrics Example 1 Level 1: Critical Deviation from standards and/or regulations
immediate and significant risk to product quality, patient safety or data integrity
combination/repetition of major deficiencies that indicate a critical failure of systems
Level 2: Serious Deviation from standards and/or regulations potentially significant risk product quality, patient safety or data
integrity
could potentially result in significant observations from a regulatory agency
combination/repetition of "other" deficiencies that indicate a failure of system(s).
Level 3: Standard Deviation less serious or isolated nature
not judged to critical or major
still require some correction or suggestions as how to improve systems or procedures
![Page 26: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/26.jpg)
DM Metrics Example 2
Level I: Major Occurrence immediate harm to a patient, donor, or associate
may result in harm to a patient, donor, or associate if immediate medical
intervention does not take place.
Level II: Major Occurrence
potential harm to patient, donor, or associate.
Level III: Medium level occurrence
potential harm to a patient, donor or associate was obviated by
detection of an error.
Level IV: Low level occurrence
no harm to the patient, donor, or associate
![Page 27: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/27.jpg)
Practical Tip #5:
Analysis determines extent of
investigation and preventative actions
Ask the following questions:
• Is this idiosyncratic to product?
• What is the extent of the deviation? Single batch? Previous batches?
• Have we seen this before? Is there a trend with similar cell types, products, supplies/regents, testing procedures, or other lab practices?
• What were the causes in similar occurrences? Should we re-evaluate?
• Is there any regulatory impact?
• How do we prevent this from happening again?
![Page 28: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/28.jpg)
EVEN BIGGER
PROBLEMS
![Page 29: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/29.jpg)
Practical Tip #6:If you believe
NO investigation or NO CAPA
is indicated,
then document
RESPONSIBLE PERSON & REASONING
![Page 30: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/30.jpg)
Biological Product
Deviations 361 Products: Deviation (21 CFR 1271.3(dd) is unexpected or
unforeseeable event that may relate to transmission or potential transmission of a communicable disease or may lead to contamination OR that is an unexpected or unforeseeable event that may relate to the transmission or potential transmission of a communicable disease or may lead to HCT/P contamination.
351 products: Licensed manufacturers report unexpected or unforeseeable events or deviations from current good manufacturing practice (CGMP), applicable regulations, applicable standards, or established specifications that may affect the safety, purity, or potencyof a product (Title 21 Code of Federal Regulations (21 CFR 600.14).
![Page 31: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/31.jpg)
Biological Product Deviation
For 361 and 351 products
For DISTRIBUTED HCT/Ps related to a MANUFACTURING step, must report any HCT/P deviation relating to the core GTPs (systems in report)
Reported on Form 3486 “Biological Product Deviation Report” within 45 days
Use General Instructions and Guidance on BPD available on FDA website or call FDA for guidance
![Page 32: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/32.jpg)
Flow chart for reporting BPD
by Manufacturers of Licensed Products
Guidance for Industry:
Biological Product Deviation
Reporting for Licensed
Manufacturers of Biological
Products Other than Blood
and Blood Components
![Page 33: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/33.jpg)
Practical Tip #7:
Put definitions in SOP Manual or training materials easily
available to personnel. Forms are easier to fill out if you
understand them.
Adverse reactions are deviations, and are always unplanned;
However, unplanned deviations are not always associated with
adverse events or reactions.
![Page 34: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/34.jpg)
Adverse Reaction Reporting A noxious & unintended response to any HCT/P for which there is a
reasonable possibility that the HCT/P caused the response (21 CFR 1271.3(y)). Investigate any adverse reaction involving a communicable disease related to an
HCT/P made available for distribution
Must be reported if involving communicable disease if, fatal, or life-threatening, or resulting in permanent impairment of a body function, or damage to body structure; or necessitates medical or surgical intervention, including hospitalization
351: reporting requirements for drugs, medical devices, and/or biological products under the FFD&C Act and/or section 351 of the PHS Act Refer to links in Guidance for Industry: MedWatch Form FDA 3500A:
Mandatory Reporting of Adverse Reactions Related to Human Cells, Tissues, and Cellular and Tissue-Based Products (HCT/Ps)
![Page 35: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/35.jpg)
361 and 351: Adverse Reaction Reporting
361 :
Reported to FDA using Form 3500-A within 15 calendar days
Refer to “Guidance for Industry: MedWatch Form FDA
3500A: Mandatory Reporting of Adverse Reactions Related
to Human Cells, Tissues, and Cellular and Tissue-Based
Products (HCT/Ps)”
351:
Reported to FDA using Form 3500-A within 15 calendar days
Reporting requirements for drugs, medical devices, and/or
biological products under the FFD&C Act and/or section 351 of
the PHS Act
Links to reporting requirements in Guidance for Industry:
MedWatch Form FDA 3500A: Mandatory Reporting of Adverse
Reactions Related to Human Cells, Tissues, and Cellular and
Tissue-Based Products (HCT/Ps)
![Page 36: Deviation Managementc.ymcdn.com/sites/ Management: an Integral Part of the QM Web Quality Management Program is a web of interconnected threads connecting all parts of laboratory and](https://reader031.vdocuments.mx/reader031/viewer/2022022517/5b071c0c7f8b9ad1768db869/html5/thumbnails/36.jpg)