Session sponsored by Teva UK Limited

Meeting/Job Code: .UK/NHSS/16/0011a

Date of Preparation: August 2016

Developing Sustainable Technology Solutions to Transform the Healthcare Experience

Andy Gilbert

Developing Sustainable Technology Solutions to Transform the Healthcare Experience.

This session

• 45 minutes• Some questions & thought provokers• Some possibility thinking• 2-3 practical ideas to take away

Technology solutions

How do technology solutions improve the healthcare experience:

– for your patients?

– for your healthcare professionals?

Sustain + ability

The endurance of systems and processes to remain

productive

What might make your technology solutions more

sustainable?

Some thoughts re sustainability:

the endurance of systems & processes to remain productive• Engagement of intended users• Performance over time (cost, time, speed)• Expectations of users (might change)• Supported (technology & people)• Design for sustainability v design for now

Let’s evaluate our current technology solutions…

• How sustainable are they? (scale 1-10)

• How transformative are they to the healthcare experience? (scale 1-10)

Dancers required

Thinking - Actions - Results

Thinking Actions Results

How do people (staff and patients) think about technology solutions?

Four Thinking Components

(helpful or hindering)

How do people (staff and patients) think about technology solutions?

• What statements are they saying?• What questions are they asking?• What memories are they recalling?• What future are they imagining?

What technology could transform the healthcare experience….

• From a patients perspective?

• From a healthcare professionals perspective?

Potential – Interference = Performance

Potential – Interference100% 30%

= Performance70%

What are the interferences?(to developing sustainable technology solutions to transform the healthcare

experience)

Interferences

ResourcesPeople

ProcessesSystemsHabits

Mind-setsThinkingChange

Technology

Choose an interference

ResourcesPeople

ProcessesSystemsHabits

Mind-setsThinkingChange

Technology

Possibility thinking

PeopleWho, reasons to involve, communication, buy-in

BarriersObstacles, risks, assumptions, overcoming/minimising

Resources

Tasks

Your next steps …

What 2-3 things are you taking away?

What questions do you want to find answers to?

Thank you

Andy Gilbert